2021 Audi Virtual Cockpit Power/Torque Displays Show 0%

Symptoms

Owners of certain 2021 Audi models may notice that the power and torque displays in their Audi virtual cockpit consistently show "0%". This occurs even though the vehicle is operating normally and the displays are configured to show engine data. The issue, described as "power and torque displays always show 0%", is a visual anomaly rather than a performance problem.

Technical Background

Audi has identified that the root cause of the "power and torque displays always show 0%" condition is a software issue within the Audi virtual cockpit. This is not related to engine tuning or mechanical failure, but rather an incorrect data representation by the display unit.

Repair Procedure Summary

To resolve the issue of the 2021 Audi virtual cockpit power and torque displays 0%, a software update is required for the Audi virtual cockpit (diagnostic address 0017). This update brings the software to version 0171 and uses SVM code FPKWW0171.

The repair process involves using a workshop tester to flash the virtual cockpit. Technicians must insert a USB stick containing the update into a suitable USB port in the vehicle. If prompted to hold the vehicle key to the transponder, it should be placed against the marking in the center console until the update process begins and is completed.

This Technical Service Bulletin (TSB) 90 24 25 2074975/1 supersedes the previous Pending Service Solution (PSS) TSB 2073442, which also addressed the power and torque displays showing 0% after a cluster replacement.

Required Parts and Tools

To perform the software update, a USB stick with the specific part number 8W6 909 961 AD is required. This can be ordered in advance or the software can be downloaded onto a USB stick that complies with USB 2.0 specifications using an SD creator tool.

Warranty Information

For vehicles still under warranty, this software update can be performed. The service number for this procedure is 9025, with a damage code of 0039. The labor operations include a software update (0151 0010) and diagnostic time for a software update (0151 0060). All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Important Warnings

If the vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only. Owners should be aware that part and service references provided in this TSB 90 24 25 2074975/1 are subject to change, and it is always recommended to check with your Parts Department for the latest information.

NHTSA ID: 11007257