2021 Audi A5/S5/RS5 MMI Interior Lighting Menu Image Missing TSB

Symptoms

Owners of specific 2021 Audi A5, S5, and RS5 models equipped with the MIB3 system may encounter a visual anomaly within their Multi Media Interface (MMI) display. The primary symptom is that "The picture in the interior lighting menu of the MMI is missing." When navigating to the interior lighting settings, where options such as "Background lighting," "Vision," "Solar," "Impulse," "Maritime," and "Caribbean" are typically presented with a corresponding visual representation of the vehicle's interior, this graphic is absent. Instead of the expected screen content, the area where the image should be displayed remains blank. This directly relates to the 2021 Audi A5 MMI image missing issue.

Technical Background

According to Audi, the cause of the missing image in the interior lighting menu is a software-related malfunction. This condition prevents the picture from being displayed under certain circumstances within the MIB3 system. This is a known issue for the 2021 Audi A5 MMI image missing problem.

Important Warnings for Owners

Audi has issued a critical advisory for this condition. Owners are explicitly informed that no repairs are necessary at this point, and, more importantly, do not replace any components for this condition since this will not resolve the customer's concern. This warning is crucial to prevent unnecessary diagnostic time or the replacement of expensive hardware, as the root cause is identified as a software-related malfunction. Audi is actively working on a definitive solution, which is anticipated to be released in the first quarter of 2022.

What to do if you experience this

If you are experiencing the 2021 Audi A5 MMI image missing symptom, you should schedule an appointment with your authorized Audi dealer. During your visit, the dealer will explain that a software solution is currently under development and is expected in the first quarter of 2022. They will also perform a crucial step: creating a PSS (Pending Service Solutions) record for your vehicle. This record documents your specific concern within Audi's system, ensuring that your vehicle is noted for the upcoming software update. This PSS record is typically created using the PSS application accessible through AccessAudi (under "Related Links >> Service") or via the Technical Assistance page in Elsa, which are internal Audi service tools.

Warranty Information

Audi Technical Service Bulletin PSS 91 MIB3, reference 91 21 24 2064377/1, is currently classified as informational. This means that while it acknowledges a known issue, it is not yet applicable to any Audi Warranty for a repair claim. Since the definitive software fix is still being developed and is not yet released, there is no repair procedure to claim under warranty at this time. Owners should be aware that once the solution is available, the warranty applicability for the software update will be determined.

Source: NHTSA ID: 10200714