Volvo XC60 Complaints

656 consumer complaints on file.

#11165331January 5, 2019
VISIBILITY/WIPER
VEHICLE WINDSHIELD ISN'T SEALED PROPERLY. WATER POURS INTO CAR, JUST UNDER THE DASH AT AN ALARMING RATE WHENEVER IT RAINS. WHEN COMING TO A STOP OR ACCELERATING, THE WATER THAT HAS COLLECTED IN THE BODY CAN BE HEARD SLOSHING BACK AND FORTH. WHEN THE OUTSIDE TEMPERATURE DROPS, THE INSIDE WINDOWS NEED TO BE SCRAPED. THIS WATER LEAK HAS ALSO CAUSED A MOLD AND MILDEW SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165829January 4, 2019
STRUCTURE:BODY
MY WINDSHIELD STARTED LEAKING ON THE DRIVER SIDE DURING A HEAVY RAIN STORM. WATER WAS DRIPPING IN STREAMS AND IMPEDED VISIBILITY. I HAD IT EVALUATED AND THERE IS A BREAK IN THE FACTORY SEAL. THE WINDSHIELD IS ORIGINAL EQUIPMENT. THE VEHICLE HAS NOT BEEN IN ANY ACCIDENTS OR HAD ANY INJURIES. I SEE THAT THIS HAS BEEN A PROBLEM WITH OTHER VOLVOS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160829December 11, 2018
UNKNOWN OR OTHER
WINDSHIELD THE FRONT SEAT ON THE DRIVER AND PASSENGER SIDE GETS ABOUT 2+ INCHES OF WATER ON THE FLOOR WHEN IT RAINS. THERE IS A CONSTANT DRIPPING OF WATER ON THE DRIVER'S SIDE OF THE WINDSHIELD. IT DRIPS DOWN ON THE STEERING WHEEL. IT HAS TO BE DRIPPING ELSEWHERE BECAUSE OF THE AMOUNT OF WATER THAT ACCUMULATES ON THE FLOOR OF THE DRIVER'S AND PASSENGER SIDE. THIS LEAVES A WET DAMP UNPLEASANT SMELL IN THE CAR. TOOK THE CAR TO A GLASS COMPANY TO GET THE WINDSHIELD CHECK AND THE WINDSHIELD IS LOOSE AND SHAKY TO THE TOUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153176November 21, 2018
AIR BAGS, STRUCTURE:BODY
DRIVING IN A PARKING LOT RAN HEAD ON INTO LIGHT POLE WITH CONCRETE BOTTOM AT LESS THAN 10MPH. ALL AIRBAGS DEPLOYED AND RIGHT WRIST SEVERELY BURNED. ALMOST NO DAMAGE TO THE BUMPER INSURANCE CLAIM PROPOSED AT 9400 TO GET FIXED. ## VIN PASSED ## XC60 T5 2015 ##
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11144948November 2, 2018
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
I WAS DRIVING AND MY VEHICLE COMPLETELY SHUT DOWN LEAVING ME STRANDED IN THE MIDDLE OF THE ROAD. I WAS NOT ABLE TO TURN ON THE HAZARD LIGHTS. IT APPEARED AS IF SOMEONE COMPLETED UNPLUGGED MY CAR FROM THE POWER OUTLET. COMPLETELY BLACK SCREEN ON ALL ELECTRONICS AND IF THE DOOR OPENED NO LIGHTS CAME ON. I HAVE THE VEHICLE AT THE DEALER AND THEY INDICATED THAT THEIR MIGHT BE A CORRUPT FILE AND A SOFTWARE UPDATE IS REQUIRED. I JUST WANT TO MAKE SURE THIS DOES NOT HAPPEN TO ANYONE ELSE. THIS HAPPENED WHILE I WAS DRIVING THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. ALSO, THE CAR WAS NOT ABLE TO GO IN NEUTRAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140064October 12, 2018
WHEELS
MY ISSUE IS RELATED TO THE CONSTANT CORROSION PROBLEMS ON TPS THAT LEAD TO MULTIPLE REPLACEMENTS ON MY VEHICLE. IT WAS DISCOVERED DURING SEMI ANNUAL CHANGEOVER OF WINTER AND SUMMER TIRES, WHERE ONE OF THE WHEELS AND TIRES DEFLATED DUE TO CORROSION OF THE TPS. COSTLY PART THAT IS LIKELY DEFECTIVE IN DESIGN AND IF FAILED ON ROADWAY COULD HAVE RESULTED IN A FLAT TIRE AND VEHICLE ROADWAY INCIDENT. THIS IS A REPEATED PROBLEM...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139613October 11, 2018
WHEELS, SUSPENSION:FRONT:HUB
TL* THE CONTACT OWNS A 2015 VOLVO XC60. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE WHEEL HUBS FAILED. THE CONTACT HEARD A GRINDING, THUMPING, AND CLUCKING NOISE WHILE TURNING LEFT OR RIGHT WHEN DRIVING IN LOCAL TRAFFIC. THE VEHICLE AND THE FRONT DRIVERS SIDE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE FRONT WHEEL HUBS WERE SEPARATED. THE VEHICLE WAS TAKEN TO PARKWAY VOLVO (5920 MARKET STREET, WILMINGTON, NC 29405, (910)-392-4888) AND THE FRONT PASSENGER SIDE WHEEL HUB WAS REPAIRED WITH HUB SERVICE KIT PART NUMBER: 31360096. THE CONTACT STATED THAT THE SERVICE KIT CONTAINED A HUB PLATE AND SCREWS. THE MANUFACTURER PROVIDED A TECHNICAL SERVICE BULLETIN FOR THE WHEEL HUB FAILURE (TSB NUMBER: TJ25329). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 52,000. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132304September 29, 2018
UNKNOWN OR OTHER
KEY FOB CAN ACTIVATE THE LIFT GATE WHEN KEY IS IN POCKET BECAUSE THE BUTTONS ARE TOO SENSITIVE ON THE FOB LEADING TO A PERSON GETTING INJURED BY AUTOMATICALLY CLOSING TRUNK. VEHICLE WAS STATIONARY LOADING GROCERIES INTO TRUNK.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11131164September 25, 2018
UNKNOWN OR OTHER
MY CAR STOPPED IN THE MIDDLE OF THE ROAD WITH MY CHILD IN THE CAR; COME TO FIND OUT THEIR IS A STARTER RECALL ASSOCIATED WITH THIS YEAR MAKE AND MODEL, BUT NOT ASSOCIATED WITH MY VIN. AFTER NUMEROUS OTHER BREAK DOWNS THIS WAS CONFIRMED BY A MECHANIC THAT IT IS AN ISSUE. VOLVO STATED THEY COULD NOT FIND THE ISSUE UNLESS MY VEHICLE WAS THROWING A CODE. WHICH IT NEVER DID WHEN AND WOULD NOT ACCORDING TO THE MECHANIC DUE TO THIS ISSUE. PLEASE ASSIST ME IN GETTING THIS ISSUE FIXED UNDER THE PREVIOUS RECALL PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121678August 22, 2018
ELECTRICAL SYSTEM
BATTERY DRAIN FROM SATELLITE IN VEHICLE. ALSO, WHEN ENGINE IS OFF, THE RADIO COMES ON UNLESS MANUALLY TURNED OFF. HOWEVER, EVEN WITH EVERYTHING OFF, BATTERY STILL DRAINS. I HAVE BEEN LEFT IN NOW TWO AREAS WITHOUT A RUNNING CAR. I REPLACED THE BATTERY IN APPROXIMATELY AUGUST, 2016 AFTER HAVING IT TOWED TO A VOLVO DEALER IN SOUTHERN CALIFORNIA AND ALSO REPLACED THE BATTERY A VOLVO REPAIR SHOP IN AUGUST, 2018 IN SOUTHERN OREGON. I AM WORRIED THAT WITH THE CONTINUOUS DRAINING OF THE BATTERY CAUSED BY SOMETHING ENTITLED RDAR THAT I WILL LOSE ALL POWER TO MY VEHICLE WHILE TRAVELING ON THE FREEWAY AND IN AREAS AWAY FROM ANY ASSISTANCE FOR REPAIR (I.E., 2 LANE ROADS TO THE OREGON COAST, FREEWAY TRAVEL ON I-5, ETC.). AFTER SOME RESEARCH, I FIND THAT THERE IS A PENDING LAWSUIT FOR THIS ISSUE, FILED IN NEW JERSEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119963August 14, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 VOLVO XC60. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE BEGAN TO SHAKE AND THE BRAKES ENGAGED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT AND OCCURRED TEMPORARILY. VOLVO CARS PRINCETON (2931 BRUNSWICK PIKE, LAWRENCE TOWNSHIP, NEW JERSEY 08648) WAS MADE AWARE OF THE FAILURE. IT WAS UNKNOWN AS TO WHETHER OR NOT THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104618June 28, 2018
ELECTRICAL SYSTEM, ENGINE
I BOUGH THE CAR IN APRIL 2018 AND IN JUNE 2018 WITH THE CAR HAVING 1200 MILES ON BOARD, WHILE I WAS ON A TRIP 85 MILES AWAY FROM HOME, I'VE EXPERIENCED AN ENGINE FAILURE. AFTER A STOP ON THE TRIP, I PROCEEDED TO START THE CAR AND AFTER A FEW SECONDS OF RUNNING IT, A TICKING NOISE COMING FROM THE ENGINE COULD BE HEARD. ( IT SOUNDED AS IF THE ENGINE WASN'T RECEIVING GAS). WITHIN A MINUTE THE CAR COMPLETED STOPPED. THE ENGINE TURNED OFF ON ITS OWN. I PROCEEDED TO TRY TO TURN THE ENGINE ON A COUPLE OF TIMES BUT THE CAR WOULDN'T COME ON. AT THE THIRD ATTEMPT THE CAR STARTED. AS SOON AS I STARTED TO DRIVE, THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. AFTER CALLING THE VOLVO DEALER SERVICE DEPARTMENT TO SCHEDULE AN APPOINTMENT FOR SERVICE, I WAS ADVISED THAT IT WOULD BE UNSAFE TO DRIVE THE CAR 60 MILES TO THE NEAREST AVAILABLE DEALER. I CONTACTED VOLVO ON CALL BUT BECAUSE THE CLOSEST DEALER WAS ALREADY CLOSED AND A LOANER CAR WAS NOT AVAILABLE, THE CAR WAS TOWNED THE NEXT DAY. THE MECHANIC DETERMINED THAT THE SENSOR TO THE FUEL PUMP NEEDED TO BE REPLACED. I WAS BLESSED THAT THE CAR DIDN'T STOP WHILE DRIVING ON THE FREEWAY OR ANY OTHER ROAD WITH OTHER CARS OR PEOPLE AROUND SINCE THE CONSEQUENCES COULD HAVE BEEN DEADLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097316May 22, 2018
ELECTRICAL SYSTEM
VEHICLE LOST ALL ELECTRICAL POWER ON THE ROAD. THEN STARTED AGAIN. THEN STALLED AGAIN. CAR TOWED TO VOLVO DEALER. EXPLANATION FROM DEALER : FAULT TRACE FOUND CEM WITH START ODF ELECTRICAL FAILURE.ALSO HAS OLD TOTALCAN NETWORK SOFTWARE. THEY HAVE REPLACED CEM SOFTWARE. UPGRADE CAM NETWORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076417March 6, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
MY WIFE AND I PICKED UP OUR NEW VOLVO XC60 T8 A WEEK AGO AND WE TRIED THE PARK ASSIST PILOT FUNCTION FOR THE FIRST TIME LAST NIGHT IN OUR APARTMENT'S GARAGE. WE TURNED ON THE PARK ASSIST PILOT FOR PERPENDICULAR PARK AS WE LOOKED FOR A PARKING SPOT. AFTER THE CENTRAL MONITOR INDICATED A SPOT HAS BEEN FOUND, I PUT THE GEAR IN REVERSE AS ADVISED AND PLACED MY FOOT ON THE BRAKES AS THE CAR BEGINS TO DO ITS JOB. THE CAR BACKED UP AND ATTEMPTED TO TURN INTO THE PARKING SPOT; HOWEVER, IT ACCELERATED AND TURNED SO QUICKLY THAT BEFORE I COULD REACT, THE BACK BUMPER AND LEFT BRAKE LIGHTS HAVE HIT THE COLUMN BESIDE THE PARKING SPOT. THERE HAS BEEN NO INDICATION OF ANY OBSTRUCTION WHEN IT WAS BACKING AND TURNING INTO THE SPOT. IN REMINISCENT, I THINK THE ONLY THING I COULD'VE DONE WAS PRESS ON THE BRAKE SOONER; HOWEVER, THE BACKING AND TURNING OCCURRED SO ABNORMALLY ABRUPT THAT THERE WAS NO TIME TO REACT. MY WIFE AND I BOTH AGREE THAT THE MOVEMENT WAS SO SUDDEN AND FAST THAT IT FELT LIKE THE CAR WAS OUT OF CONTROL. THE FORTUNATE THING WAS THAT WE DID NOT HIT ANY OTHER CAR OR PEOPLE OR DAMAGE OUR BUILDING'S STRUCTURE. AFTER THE INCIDENT, I DO NOT FEEL CONFIDENT ABOUT THE PARK ASSIST PILOT FEATURE AND WILL NOT RECOMMEND OTHERS TO USE IT. WE HOPE THIS REPORT WILL LEAD TO AN INVESTIGATION OF THE VEHICLE'S PARK ASSIST PILOT SYSTEM AND PREVENT MORE SERIOUS ACCIDENTS FROM HAPPENING TO OTHERS. EVEN THOUGH DRIVERS ARE ADVISED TO PUT THEIR FOOT ON THE BREAK DURING ITS USE, IT WOULD BE VERY HELPFUL IF THE REVERSE SPEED COULD BE AUTOMATICALLY RESTRICTED TO THE ADVISED 4MPH. ADDITIONALLY, THE CAR HAS ALREADY BEEN EQUIPPED WITH MANY SENSORS THAT PREVENT COLLISIONS DURING DRIVING AND MANUAL PARKING. THESE SENSORS CAN READILY BE USED TO SENSE OBSTRUCTION DURING PARK ASSIST PILOT AND STOP THE VEHICLE WHEN THEY ARE TRIGGERED. HOWEVER, THEY HAVE FAILED IN OUR CASE TO PREVENT THE COLLISION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11075545February 28, 2018
SEAT BELTS
THE SEATBELT WARNING ONLY SOUNDS FOR A FEW SECONDS THEN GOES SILENT AND NEVER SOUNDS AGAIN. THIS OCCURS AT ENGINE START, AND ALSO IF I UNBUCKLE THE BELT WHILE MOVING. THIS HAPPENS TO THE DRIVER AND PASSENGER BELTS. I TOOK THE CAR TO THE DEALERSHIP WHERE I PURCHASED IT, THEY HAD IT OVERNIGHT AND THE NEXT DAY TOLD ME THAT THIS IS THE WAY IS WAS DESIGNED. I CALLED VOLVO USA CUSTOMER SUPPORT AND WAS TOLD TO TAKE IT TO A DEALER, AND THEN BEGAN TELLING ME THAT HIS VOLVO ( UNKNOWN MODEL OR YEAR) DID NOT DO THIS. THE CAR HAS 1,300 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073863February 20, 2018
VISIBILITY/WIPER
WATER LEAKING INTO INTERIOR FROM WINDSHIELD. I'VE TAKEN IT TO THE VOLVO DEALERSHIP AND THEY WON'T FIX IT DUE TO BEING OUT OF WARRANTY. SAFELITE WANTS $350-$800 TO RESEAL OR REPLACE THE WINDSHIELD. THE LEAK IS MAKING IT DANGEROUS TO DRIVE IN WET WEATHER AS IT DRIPS ONTO THE STEERING WHEEL AND ONTO THE DRIVER. THE LEAK OCCURS DURING ANY RAINY CONDITION WHILE STATIONARY OR IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073317February 16, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
CAR LEAKS WATER INSIDE,COMING FROM BOTH A PILLARS .THIS IS WHERE THE CURTAIN AIRBAGS ARE LOCATED. THIS CLEARLY IS A SAFETY CONCERN. I HAVE DONE A LITTLE RESEARCH AND VOLVO OF NORTH AMERICA WHERE SUED IN NJ FOR THIS TYPE OF WATER INTRUSION PROBLEM. THIS OCCURS WHEN IT RAINS AND CAR JUST SITS WHILE PARKED .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067266February 6, 2018
ELECTRICAL SYSTEM, POWER TRAIN
CONSTANT PROBLEMS/FAILURES WITH START/STOP FUNCTION. CAR'S ELECTRICAL SYSTEM WILL COMPLETELY SHUT DOWN FOR NO REASON WHILE IN TRAFFIC AND ENGINE WILL NOT RESTART. CAR HAS TO BE SHUT OFF AND SYSTEM HAS TO BE RE-BOOTED. DEALER SERVICE DEPT CAN FIND NO PROBLEM. MOST RECENTLY, CAR'S STARTER MOTOR FAILED AND HAD TO BE REPLACED UNDER WARRANTY BY THE DEALER. HAVING THE CAR'S ENGINE START/STOP SYSTEM CONSTANT FAIL IS A SERIOUS SAFETY RISK. WE HAD SERVERAL NEAR-MISS ACCIDENTS CAUSED BY THIS FAILURE. THE WORK AROUND HAS BEEN TO MANUALLY DISABLE THE START/STOP FUNCTION, WHICH HAS TO BE DONE EACH TIME THE CAR IS STARTED FOR THE FIRST TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065642January 29, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS GOES OFF UNEXPECTEDLY WHEN BRAKING AND TURNING AND HAS GOTTEN WORST. FEAR FOR MY LIFE AS SOMEONE CAN REAR END ME AND MY CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063404January 17, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
VEHICLE HAS BEEN TAKEN TO DEALER MANY TIMES OVER TWO YEARS FOR INTERMITTENT FAILURE OF THE PASSENGER SIDE BLIS. WILL FAIL TO INDICATE VEHICLE IN BLINDSPOT IN MOTION OR STATIONARY. ESCALATED TO VOLVO, THEIR MECHANIC SAYS WORKING AS DESIGNED, REGARDLESS OF FAILURES. WILL ESCALATE HIGHER LEVEL. DRIVERS SIDE BLIS WORKS WITHOUT FAILURE. VOLVO SAYS TRAVELING EAST/WEST IS PROBLEM, DESPITE BEING TOLD FAILURE OCCURS WHILE TRAVELING NORTH/SOUTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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