Volvo XC60 Complaints

656 consumer complaints on file.

#11541680August 30, 2023
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Airbag fault lamp illuminated. Trouble code U0433 stored in body module (CEM). The problem described is with the closing velocity module, a component of the collision mitigation system. There is a TSB available from Volvo for this code, reference number US25146.1.1. It states a software update must be performed to resolve the error. My complaint is that the airbag system is affected and shows an airbag fault lamp, which prevents passing vehicle inspection in my state. The collision avoidance system can be turned off by the driver. As such, there is no cause for disabling or otherwise negatively affecting the airbag system in the event of a fault. A remedy is not provided free of charge from Volvo, and it should be so as this issue prevents legal operation of the car despite the affected system (collision mitigation) being designed to be turned off by the user.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540371August 23, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic breaking system was deployed while backing up in a parking lot. There were no obstacles, either stationary or moving, that should have triggered the braking. We have had several other times when the brake "felt odd" during reverse. It becomes very stiff and hard to depress but still works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535147July 28, 2023
VISIBILITY/WIPER
Windshield wiper blade has failed. Previously repaired as part of recall on unsufficient torque on fastening nut. Prior repair has failed and now poses safety risk given low visibility
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534680July 26, 2023
SERVICE BRAKES
Twice within two weeks the car was shifted into reverse and the brake became unresponsive. The car started moving backward, but the brake was not depressible. On one occasion, the car was shifted into drive, which then allowed the brake to be fully depressed. On the other occasion, the brake was pushed repeatedly until the car finally allowed it to be fully depressed after a few seconds of rolling backward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533995July 24, 2023
SERVICE BRAKES, SUSPENSION, STEERING
At approximately 55,000 miles I started to experience intermittent heavy vibration at Highway speeds. According to the Volvo technical journal this is a known issue called the Ghost Shaker. There we no warning lamps or car messages that displayed while the shaking occurred. Typically, the car would shake when above 45 MPH, especially on interstate. While the Ghost Shaker is happening, it was very hard to control the vehicle and the only way to cease the shaking is to pull over and come to a complete stop. Sometimes this was not very safe, especially when you were on an interstate with limited shoulder space. This appears to be a known issue of Volvo, but since I was out of warranty, I had to cover the cost for the repair. I took my XC60 into an Independent Repair shop and a new Volvo Brand brake booster was installed. This appears to have rectified the situation and the shaking has stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533605July 21, 2023
SERVICE BRAKES
I've lost the ability to brake on several occasions. The brake pedal simply could not be pressed in. After taking it to the dealer for repair, the advisor could not articulate what the issue or fix was, but indicated that this is a known issue. These vehicles should not be on the road if that is the case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533429July 20, 2023
ENGINE
My vehicle sustained catastrophic, permanent engine failure while I was driving, in two-way city traffic. Cars backed up behind me, I had difficulty opening my door because of oncoming traffic, and eventually was able to push it (and get help pushing) to the intersection gas station. No warning lights appeared on my dashboard before, during or afterward. Independent service center reports no battery or alternator issue - engine is locked up. No idea why. The vehicle is out of warranty. I will have to pay to replace the engine myself, ~$7-8,000 in order to sell it at near KBB value. So disappointed in Volvo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531581July 11, 2023
VISIBILITY:WINDSHIELD
Seal around the top of the windshield has failed and worn out. You are now able to press on the windshield and have it unseat from the car frame
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530303July 4, 2023
ELECTRICAL SYSTEM
After not driving for several months, both batteries in my 2023 XC 60 failed to function. Volvo replaced both batteries. Two weeks later, the car did not recognize the key. The dealer replaced the smaller battery for a second time and updated the software. At the moment, it still works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529485June 28, 2023
ENGINE, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
While driving, lost power very suddenly. A turtle comes across the dash. My vehicle wouldn’t start for roughly 20 minutes. After the 20 minutes, it starts up, but the check engine light is on. Nervous that my car isn’t safe to drive, I contact corporate Volvo, since there is NO information in the manual for what this means- they told me to contact my local. So I call them and they state it’s safe to drive and they could get me into the schedule 3 weeks out…. Then, I get to my appointment and they then tell me my brakes and rotators are completely shot at 42,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527394June 16, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2018 Volvo XC60. The contact stated while driving 75 MPH, The Forward Collision Avoidance feature inadvertently activated, and the vehicle stopped abruptly without warning. The vehicle was taken to the dealer and a software update was performed; however, the failure reoccurred. The vehicle was taken back to the dealer however, the mechanic found no cause for the failure. The contact was informed that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527193June 15, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, SERVICE BRAKES
My car continued to move even with the brake pedal pressed, and collision avoidance systems did not turn on. This is very unsafe - a car that doesn’t respond when the driver brakes puts everyone else on the road in danger. The first time this happened was on Sep. 6, 2022. I was driving on the highway when the car in front of me stopped abruptly. I started to brake. The distance between our cars was large enough that I should have been able to stop safely, but my car continued to move. I was unable to stop the vehicle and crashed into the car in front of me. At the time, I thought it was my fault. Although there was damage to my car, luckily no one was injured. (This was resolved, and my car was repaired, with help from Shelter Insurance.) On June 13, 2023, I was pulling up to a red light behind another vehicle. I stepped on the brakes and my car jolted to a stop (I had to push the pedal down very hard to get my car to start slowing down). Then my car began to move again, even though I had not released the brake pedal. It was moving at about 1-2 mph. My car got so close to the car in front of us that the parking sensors began to beep. We would have run into the stationary vehicle if I hadn’t put my car in Neutral. When the light switched to green I put my car in Drive again. At the next intersection the brakes were back to normal, and my car was driving as before. I had my car towed to the local Volvo dealership. After an inspection, I was told they hadn’t found anything wrong. I left my car at the dealership for further investigation, and was given a loaner. I don’t know if there is a connection, but both times this happened, I had been driving on the highway at high speeds (70 mph) for a few hours before trying to brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526446June 11, 2023
AIR BAGS
Water leakage from top of windsheild due to common failure of sealant (known to Volvo) falls directly into steering wheel airbag and, from there, flows into the seam between airbag module and the steering wheel and collecting behind the airbag subjecting the electrical connections of the airbag to moisture trapped behind the airbag. See photos. No warning lights yet. Vehicle is available for inspection by nhtsa.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525751June 7, 2023
VISIBILITY/WIPER
Several ounces of water leaking onto drivers hands on steering wheel from top of windshield when braking in adverse weather conditions is a severe and dangerous distraction to driving and braking. Condition first noticed in first heavy rain storm soon after using drive-through car wash, and persisted and worsened steadily thereafter. This condition is particularly dangerous as it occurs only when driver attempts to slow the vehicle at an intersection, and water in the roof flows forward into, and fills, the cavity that contains the top edge of the windshield with a large quantity of water which then flows onto the driver's hands and lap with no warning. Dealer is aware of defective windshield seals common to this year and model but will not assume repair beyond warranty period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525617June 6, 2023
POWER TRAIN, WHEELS
- Back left axle went loose with the back left wheel while driving, causing the car to rotate 45 degrees, scratching the ground. Once the car drifted back horizontally, I used the brakes to stop the car. Multiple pictures show the defect. Back left lights where the axle went off and the wheel is not broken, showing no collision. Liquid escaped from the bottom. Available for inspection and photos as well. -Had I not been able to use the brakes after the car rotated sideways, we would have crashed. This could have caused major injuries to us and/or others. -The police inspected the car and didn't qualify it as an accident since they said no damages, other objects, or vehicles were involved. The manufacturer's local shop made a 4 lines and inaccurate report to qualify it as an accident falsely. If there were an accident, lights would brake before the axle and there was no pothole -There were no warnings. It happened suddenly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525373June 5, 2023
AIR BAGS, ELECTRICAL SYSTEM
SRS Airbag light came on three times in a month but did not stay on. Took it to Volvo dealership to see what the issue was. According to dealership- there was loose pin tension in the left front door harness. They checked for codes and received SRS B11A081 left side pressure sensor message failures. Followed VIDa fault tracing and found the loose tension in SRS pins in the driver door harness. They had to replace the SRS terminal pins and splice wiring. The dealership did mention that this has happened with 3 or 4 different Volvo models already this year. It sounds like it's a defect in the manufacturing of the SRS system within the doors. However, Volvo warranty will not cover this repair. My primary concern was that the airbag was deactivated this entire time, even when the light was off. Again, the warning only came on for three trips in an entire month. I had assumed it was a software glitch, since when my software needs updating electrical things start to happen (i.e. spacial sensors going off when nothing is around me and I'm parked).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525188June 3, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Since owning my Volvo XC60 I have had to change my brakes and rotors 3 times. I first purchased my car in January 2020 and the model is a 2019. The brake issues that have occurred have been the brake pedal shaking excessively as well as concern that the car would not brake due to the brakes wearing down very quickly. This has also affected the brake safety that Volvo pride themselves on. Additionally I was asked to pay $600 for a recall that the dealership told me needed to be done for my safety and admitted that Volvo should be picking up the tab for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524765June 1, 2023
TIRES
Our tires are Continental 255/45R20. It blowouted today when we were on the freeway with the speed at 65 miles per hour. We pulled our car to the shoulder of freeway after the rear driver side tire was blowouted. The tire was completed damage with many explore holes. We can see the bulges too. Our car is only one year old. The tire on right front in the passenger side was blowouted in March this year and we had replaced it. We can prove this tire is a defect tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523444May 23, 2023
ENGINE
The contact owns a 2020 Volvo XC60. The contact stated that the service required warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the upper engine torque mount had separated from the motor mount bracket and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 52,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522879May 19, 2023
AIR BAGS, SEAT BELTS, SEATS
It was explained to me that since the Back rear seat in the Volvo XC60 seatbelt had a fault that it alerted the SRS airbag system. In event of a crash the airbags in my car would not deploy and that the only remedy was to replace the entire seatbelt in the Volvo. To prove this point I took my car in to a Volvo dealership and the technicians offered the fix as the only way my cars airbags would work if i got it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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