Volvo S60 Complaints

1,272 consumer complaints on file.

#11514353March 29, 2023
UNKNOWN OR OTHER
The vehicle was sold with automatic 911 in the case of an accident. That is no longer functional since it uses 3G. Volvo chose to use 3G even though it was supposed to stop working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512670March 19, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Excessive Oil Consumption resulting in piston damage/failure! This vehicle has burned oil since I bought it used at about 80,000 miles. I checked the carfax prior to purchasing it and it had been maintained routinely. I have to add a liter of oil every couple of weeks. This is with regular in town driving. I have reported the issue numerous times to the Volvo dealer when I bring it in for regular maintenance and repairs. I have been told by the Volvo service advisor to just add oil. It was a known issue. Sometimes I have warning lights telling me it has low oil. I also check the oil level to know to add oil. I always check my oil level before any trip. I always keep oil in my car because of this issue. Otherwise, I have had to stop and buy oil once on a trip. Since it told me to add oil on my way back. However, one serious safety issue was having to pull off on a desert highway to add oil. The car was giving me a red warning triangle that I had never seen before. My child had to shine a light for me to see so I could add oil. She was VERY AFRAID. Although Volvo sent a letter acknowledging this vehicle problem, I have been told that I do not qualify for any warranty. I was told by Volvo service that I have a misfire/loss in power and over $5000 in repairs in Feb 2023. I have already paid for some related repairs when my check engine light came on last year. My check engine light is currently on. In the last year alone (prior to Feb 2023), I have spent over $5000 in repairs. I would have traded it in, but I kept being told how great of a car it was by the service advisor. I am sick! I do not want to continue wasting money on a car that I no longer feel safe in. I am afraid to drive it out of town.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512685March 19, 2023
SERVICE BRAKES
Brake lines blew open while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512467March 17, 2023
WHEELS
I have had all 3wheels bend 1 wheel blow apart with in 7 months of owning the car . With in 15000 miles .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510205March 5, 2023
ENGINE
My 06 s60 has blown 3 charge air hoses in the EXACT same spot. (The hose behind the radiator.) A golf-ball sized hole blows out in a bend in the hose while driving. The car will idle , but throttle up at all. The dealer says this is a fluke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508871February 24, 2023
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2018 Volvo S60. The contact stated that the HVAC system fan was inoperable, and the front windshield could not be defrosted. The vehicle was taken to the local dealer who replaced the fan, and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508919February 24, 2023
ENGINE, UNKNOWN OR OTHER
It has come to my attention my 2014 Volvo s60 has a well known and documented problem of excessive oil consumption internally. It has to do with the pistons and the pump rings and is well known by Volvo since 2013. It is not a leak but an issue with the manufacture which seems like an obvious reason to recall and make them fix it. How do we not know more crashes or fires aren't caused from this when the company is clearly trying to cover it up??!! I was not aware of it before I purchased the vehicle but received a letter from Volvo stating the issue and the extended warranty will be added from 8 years or 100,000 miles. However, the years start from when the vehicle was first sold, in my case 8/31/13 so even though I have not exceeded the 100K miles they will not fix my problem. They quoted me $9k for the repair and claimed they could do nothing else about it. How can it be a company knows for years this is an issue and doesn't warn buyers nor do they do anything to try and remedy the issue until they see a class action lawsuit coming..???? the NHTSA MUST GET INVOLVED TO HELP CONSUMERS. THIS IS A WIDLEY KNOWN AND DOCUEMNTED ISSUE. If I was not aware or cared about my car other then the scheduled oil change it could blow up and injure me or another driver easily if their is no oil in the car. That is absolutely unacceptable. How can you allow this to not be recalled? It has been known and is allowed to not be remedied? They are even reimbursing people who had already paid for this repair so it seem obvious they know its now right but until someone forces them to fix it, they can just quietly fix the bare minimum. The fact it is not known to the public should alone be a safety issue, people don't buy a $30k car to drive around with oil in the back and have to worry their car will explode if they don't add oil every 1k miles. As I said, I got a letter for an extended warranty that doesn't even apply and when I called volvo they said nothing can be done. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507191February 14, 2023
ENGINE
Purchased the car with 120,000 miles and noticed it was burning 5 1/2 quarts of oil every 3,500 miles. Thought it was an oil leak and had that repaired but issue continued. Drove another 3,500 miles and had to add another 5 1/2 quarts of oil. Light never went on the last time and oil level was so low that engine now has rod knock. Only recourse is to replace the engine and I cannot afford the repair. Volvo acknowledged that these cars have excessive oil consumption issues but will only pay for repairs for cars less than 10 years old or have under 100,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507235February 14, 2023
ENGINE
Excessive oil consumption. Having to add ~5 quarts per month. Brought this to Volvo's attention in 2019 and had Volvo service confirm excessive oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507236February 14, 2023
ENGINE
I own two 2013 S60 and both with excessive oil consumption. Having to add ~5 quarts per month. Brought this to Volvo's attention in 2019 and had Volvo service confirm excessive oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507285February 14, 2023
ENGINE
Dash board message very low engine oil, drove home, called dealer and was seen next day. They videotaped my car in case the driving to the dealer caused damage. I paid for an oil change and was told to come every 5,000 miles or less. mileage 93,400 miles This is a known fire hazard for 2013 S60 Volvo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507314February 14, 2023
ENGINE
Oil consumption problem. Vehicle has gone in multiple times. No leak found. Volvo is just over consuming oil. It needs a full quart every 500-1000 miles or less. Low Oil light comes on within 500-1000 miles. Have to add an entire quart to reset the light. There is no manual dipstick. This doesn't seem safe. Volvo knows of the problem. They are not taking accountability. There is a class action suit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506751February 11, 2023
SEAT BELTS
Our seat belts have been problematic because the passenger side is sticky and has to be moved around before it will disengage. When I took it to a dealer they said it was fine and just needed a little lubrication. Lubrication did not help the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503852January 26, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2013 Volvo S60. The contact stated that the vehicle failed to warn of low oil pressure. The contact stated he would become aware that the engine oil pressure was low when the vehicle stalled or while servicing the vehicle. The contact was concerned for his safety and for the potential engine damage that could occur. The contact related the failure NHTSA Campaign Number: 13V592000 (Engine and Engine Cooling). Additionally, the contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that he had been adding a quart of oil every 3,000 miles. The vehicle was taken to the dealer where it was diagnosed but no issues were found. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. No additional assistance was provided. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503575January 25, 2023
ENGINE
The contact owns a 2013 Volvo S60. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The vehicle was taken to the dealer, where the engine was replaced; however, the failure recurred. The vehicle was taken back to the dealer, where they were unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501909January 15, 2023
ENGINE
On 9-23-2022, my daughter took her car to a Midas for an oil change. The odometer read 87,034. They installed a new oil filter and 6 quarts of fully synthetic 5W-30 oil, and said the oil had been low when she brought it in. On 10-2-22, my daughter called me and said her Volvo had a message light in the dash: “No oil pressure.” I advised her to go directly home (it was late in the evening and no mechanic was open then.) She and her roommate consulted the manual to see how precisely to check the oil on this exact car, and no oil registered on the dipstick. I advised her to look under the car in the garage to see if there was any oil leaking; none was found. I told her she cannot drive it and risk driving with absolutely no oil. The car was not driven the next day, 10-23-22, and then our insurance company's Roadside Assistance picked up the car on the morning of 10-24-22. At my request they towed the car to the Midas where she had the oil change. The odometer was around 88,830. The car consumed 6 quarts of oil in one month and 1,796 miles of driving. After inspecting the Volvo, the service person at Midas called me to inform me that there is no oil leak, and that the 2013 Volvo S60 has known oil consumption issues. He said the oil is being burned through the motor. He said the oil is seeping past the piston rings and burning internally. He said the oil piston rings have scored the engine wall. This is all definitely out of my expertise, but I took notes on all of it. He said she must check the oil every 500 miles and top it off constantly. He said failing this the entire engine would be ruined if running with no oil. I believe the normal mileage between synthetic oil changes is 7,500-10,000 miles. I met with the Volvo dealer (see attached letter I presented) and they informed me they would need to do tests, at my expense (hundreds of dollars) and I may need to replace the engine, almost fully at my expense. Please read the two attachments below!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501021January 10, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2022 Volvo S60. The contact stated while driving 40 MPH, the vehicle lost motive power. The contact stated that “Critical Safety Fault Battery - Stop and Service immediately” message was displayed. The contact was able to make it to work and had the vehicle towed to the dealer. The dealer diagnosed the vehicle and stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 22V793000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498891December 26, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On December 24, I was about a quarter mile into my drive when the car shut off. The dashboard went blank and I had to coast to a stop. I was unable to restart or use any parts of my car except for the emergency blinker. Nothing alerted me on my dashboard prior to this incident. I could not use the SOS alert button in the car. I had a half tank of gas. I had to wait in the 9 degreeF cold for 2 hours before it could be towed to the service center. My speed was approximately 25MPH on a local road and I don't know what would have happened if this occurred at any higher speed with more traffic. Prior to this on 11/15/22, I had another incident with this car. I could not open the doors with the key FOB and then I could not start the car. A battery jump was attempted by the tow service and it did not work. The car was towed to Hudson Valley Volvo service center where they completed software control module downloading, electrical equipment trouble shooting etc., for 3 days and I was able to drive it again. Unfortunately, I do not feel safe driving this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496160December 5, 2022
ENGINE
The engines in these car are built with improper piston rings and the looses compression in the cylinders. This happens at 40k-140k. Volvo admitted to this issue but will not do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495569November 30, 2022
FUEL/PROPULSION SYSTEM
Starting Sunday November 27 my car started dripping gasoline on the floor, on the driver side near the rear wheel. Immediately I took it to Volvo dealer Wynne in Hampton, VA. The service specialist told me there was not any existing recall for that issue and let me go. That night I put under the leak a flat pan. That night I collected one gallon in about 8 hours. I called Volvo cars USA [XXX] explained me the car have been fixed for the campaign #09V483000 in September 14, 2010. I own the car since 2015. I asked her if the recall should be possible to do it again at no cost for me, because it falls under Safety due to the fact the car may get in fire due to the leak of gas. She asked me to go back again to Wynne Volvo dealer and tell to the service specialist that I talked to them and if they wouldn't repair my car I could open a case with Volvo Cars USA. The service specialist told me I could leave the car for inspection, but I would be responsible for at least $180 to get and estimate, but never said that they would fix it under the safety recall number 09V483000 for vehicles sold or registered in the states with hot climate like Virginia. The recall started in January 15, 2010. It covers the fuel pump that can develop cracks in the fuel pump flange. The technician said the repair they did under the recall was replacing an O-Ring gasket only not the fuel pump. The person I talked to in Service is [XXX] with Title Service Advisor. Phone number [XXX]. I called again today Wednesday November 30, 2022 to Volvo Cars USA they said they can not promise to wave the repair because they need first that I pay $180 for a car diagnostic of the issue. They would probably accept to pay part of the total charge but they would be doing it at good will. I don't have $180 to pay upfront for a safety recall that it didn't last but only 12 years. The Safety recall is valid as long as the car is in service, it doesn't matter if I am or not the first owner. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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