Volvo S60 Complaints

1,272 consumer complaints on file.

#10096351October 25, 2004
TIRES:SIDEWALL
BOUGHT VOLVO S60 AWD FROM VOLVO OF DANBURY JULY 2004. SEPTEMBER 1, 2004 NOTICED A BUBLE ON THE REAR DRIVERS SIDE TIRE. ON 10/25/2004 MY WIFE HAD A BLOW OUT ON I84 ON THE FRONT DRIVERS SIDE TIRE WHILE DRIVING ON A NEWLY PAVED HIGHWAY ROAD. NEARLY INJURING HERSELF AND CARS AROUND HER ON THE 3 LANE HIGHWAY SHE BARELY MADE IT OVER TO THE BREAKDOWN LANE. THE ENTIRE WALL OF THE TIRE WAS SEPERATE FROM THE REST OF THE TIRE ALL THE WAY AROUND. THE TIRE IS A PIRELLI P6 FOURSEASONS TIRE. P235/45 R17. ONCE THE DOUGHNUT TIRE WAS PUT ON I IMMEDIATELY DROVE TO THE NEAREST VOLVO DEALER WHERE THE CAR WAS BOUGHT, AND THEY WOULD REPLACE THE TIRE BUT I WOULD HAVE TO PAY FOR BOTH TIRES AT A COST OVER 300 IN TOTAL. I STATED THAT THE CAR WAS BRAND NEW AND ONLY HAD 8K MILES, AND THEY SAID I WOULD NEED TO CONTACT PIRELLI. I CALLED PIRELLI AND THEY SAID I WOULD NEED TO CONTACT AN AUTHORIZED DEALER FOR INSPECTION. I CALLED THE AUTHORIZED DEALER AND THEY SAID THERE WAS NOTHING THEY COULD REPORT BECAUSE ALL WAS DUE TO ROAD HAZARDS. MY WIFE DID NOT HIT ANYTHING, THEREFORE THESE TIRES ARE NOT MADE FOR DRINVING ON NORMAL ROADS ESPECIALLY WITH ONLY 8K MILES ON THE TIRES. I PUT A COMPLAINT INTO VOLVO CORPORTATE AND THEY HAVE NOT RETURNED MY CALL. MY CONCERN IS FOR MY WIFES SAFETY AND THE FINANCIAL BURDEN OF REPLACING NEW TIRES ESPECIALLY IN A CAR THAT IS KNOWN FOR SAFETY, AND FOR THE AMOUNT OF MONEY WE PAID FOR THE CAR. NO ONE IS TAKING RESPONSIBILITY AND VOLVO KEEPS PUTTING THESE TIRES ON THEIR CARS THAT ARE GOING TO CAUSE A SERIOUS ACCIDENT TO EITHER MY WIFE AND OR THE CARS THAT ARE DRIVING NEXT TO HER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097088October 18, 2004
CHILD SEAT:TETHER: STRAP/WEBBING
CONSUMER RECEIVED A RECALL NOTICE(04C002000) REGARDING THE THE HARNESS STRAP, THERE WERE NO PARTS AVAILABLE!!!!!!!!!!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091108September 16, 2004
TIRES
MY WIFE, JANELLE, AND I HAVE A 2003 VOLVO S60 WHICH WE PURCHASED NEW IN APRIL, 2003, AND WHICH HAD FOUR ORIGINAL EQUIPMENT MICHELIN TIRES (MXV-4, I BELIEVE). WE USE IT FOR NORMAL HIGHWAY AND SUBURBAN TRAVEL IN THE BOSTON AREA. WHEN THE CAR HAD GONE ONLY 8000 MILES, ONE OF THE LEFT TIRES GAVE OUT ON US. THE SIDE WALL OF THE TIRE UNRAVELED, AND THE TIRE COULD NOT BE REPAIRED. NO SPECIFIC CAUSE COULD BE DETERMINED. FORTUNATELY, THIS HAPPENED IN A QUIET CAPE COD TOWN AND WE WERE NOT IN ANY DANGER (BUT I WAS OUT ABOUT $150). WE HAD NO FURTHER PROBLEMS UNTIL SEPTEMBER 13, WHEN THE RIGHT FRONT TIRE GAVE OUT FROM THE SIDE IN THE SAME MANNER AS THE PREVIOUS TIRE ON ROUTE 128 IN WAKEFIELD, MA (AT 23000 MILES), WHILE I WAS TRAVELING MORE THAN 60 MILES AN HOUR IN HEAVY TRAFFIC. WE WERE LUCKY NOT TO HAVE BEEN KILLED OR INJURED. AGAIN, THE TIRE WAS RUINED. AGAIN, IT COST ME OVER $150 FOR A REPLACEMENT TIRE. BOTH TIRE DEALERS WHO SOLD US REPLACEMENT MICHELIN MATCHING TIRES ADVISED US THAT PERHAPS THE PROBLEM HAD TO DO WITH THE "LOW PROFILE" OF THE VOLVO S60 AND BUMPING INTO CURBS. YET THE FIRST TIRE WHICH UNRAVELED WAS ON THE LEFT SIDE OF THE VEHICLE AND THE SECOND TIRE WHICH UNRAVELED HAD ABSOLUTELY NO CONTACT WITH A CURB FOR ABOUT 100 MILES PRIOR TO THE INCIDENT. I DO NOT BELIEVE THAT THIS SHOULD HAVE HAPPENED. I BELIEVE THAT THE ORIGINAL TIRES WERE DEFECTIVE, AND WE ARE NOW AFRAID TO DRIVE THE CAR AT ALL, EVEN THOUGH WE ARE PLANNING LONG TRIPS IN THE NEXT FEW WEEKS. I WANT THE REMAINING TIRES REPLACED BY MICHELIN ASAP, AND I WANT TO BE REIMBURSED FOR THE $300 I HAVE ALREADY SPENT ON THE FIRST 2 REPLACEMENT TIRES. HAVE THERE BEEN OTHER COMPLAINTS? WHAT SHOULD I DO? COULD YOU CONTACT MICHELIN FOR ME? VOLVO REFUSES TO DO ANYTHING. MY OFFICE PHONE NUMBER IS 781/431-9788, AND MY HOME PHONE NUMBER IS 781/641-0668. MY CELL PHONE NO. IS 617/645-4345. THANK YOU IN ADVANCE FOR YOUR PROMPT ASSISTANCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087042August 17, 2004
TIRES:SIDEWALL
I HAVE A 2002 VOLVO S60 EQUIPPED WITH PIRELLI P6 235/45 R17'S AS OEM OPTION. I HAVE LESS THAN 25,000 MILES ON MY CAR AND I HAVE REPLACED 3 OF THESE TIRES ALREADY. THE FIRST ONE BLEW OUT WITH LESS THAN 5,000 MILES DRIVEN, THE SECOND ONE AT 18,500 AND THE LAST ONE, WHICH ALMOST COST ME TO LOSE CONTROL OF MY VEHICLE ON A MAJOR HIGHWAY, WITH 22,500 DRIVEN MILES. ALL THREE FAILURES WERE ON THE SIDEWALL OF THE TIRE AND NONE COULD BE REPAIRED. THE P6'S SUPPOSEDLY COME WITH 50,000 MILES WARRANTY ON THEM. VOLVO CUSTOMER SERVICE CLAIMS FAILURES ARE DUE TO ROAD CONDITIONS IN NE USA AND ALSO DUE TO THE FACT THAT THESE ARE "HIGH PERFORMANCE TIRES": THEY SEEM TO FORGET THAT TIRE SAFETY IS THE BASIC PERFORMANCE CRITERIA. I DID SOME RESEARCH ON THE INTERNET AND OTHER "HIGH PERFORMANCE TIRES" DO NOT SEEM TO FAIL AS OFTEN AS PIRELLI P6'S. I'M CONVINCED THAT THESE TIRES ARE JUNK AND I WILL REPLACE ALL FOUR BEFORE WINTER DRIVING CONDITIONS START. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086915August 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FLARE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086249August 5, 2004
TIRES, SUSPENSION
I PURCHASED A 2002 S-60 AWD IN THE FALL OF 2002, LESS THAN 90 DAYS LATER I DEVELOPED A VIBRATION. THE DEALER COULD FIND NOTHING WRONG. I TOOK IT TO A REPUTABLE TIRE DEALER AND HAD AN ALIGNMENT AS WELL AS THE PIRELLI TIRES BALANCED. I HAVE HAD THE VEHICLE ALIGNED TWICE SINCE PURCHASE. I HAVE HAD THE TIRES BALANCED APPROX. 10 TIMES. I HAVE HAD TWO BLOW-OUTS, DESTROYING ONE WHEEL. BOTH BLOW-OUTS REQUIRED A NEW TIRE. DURING ALL OF THIS THE VIBRATION COULD NOT BE CORRECTED BY EITHER THE LOCAL TIRE COMPANY NOR THE DEALER. I WAS INSTRUCTED TO PURCHASE NEW TIRES AS ONE OF THE PIRELLIS HAD SIDEWALL SEPARATION AND ONE HAD A BUBBLE, THE OTHER TWO TIRES WERE RELATIVELY NEW AS I HAD TO PURCHASE THEM AFTER THE BLOW-OUTS, MY VEHICLE HAD LESS THAN 20,000 MILES. I REPLACED THE PIRELLI TIRES WITH TOP OF THE LINE NOKIANS, THE VIBRATION WAS STILL THERE. I WAS THEN TOLD MY PROBLEM WAS THE NEW TIRES!! I'M CURRENTLY USING A LOANER S-60 AND DO NOT HAVE FINAL RESULTS YET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086264August 5, 2004
VISIBILITY:WINDSHIELD
IN OCTOBER 2003 AND JULY 2004, WHILE DRIVING MY CAR TO WORK EACH TIME WHAT APPEARED TO BE SMALL ROCKS/PEBBLES/STONES HAVE STRUCK THE WINDSHIELD OF MY 2001 VOLVO S60 2.4T IN THE SAME GENERAL AREA AROUND THE REARVIEW MIRROR. BOTH TIMES, THE WINDSHIELD SHATTERED IN THAT REGION AND CRACKS PROPAGATED FROM THE POINT OF IMPACT. THIS APPEARS TO BE A STRESS REGION IN THE WINDSHIELD THAT CANNOT WITHSTAND IMPACTS BY RELATIVELY SMALL OBJECTS. THESE TWO INCIDENTS HAVE RESULTED IN THE REPLACEMENT OF THE WINDSHIELD EACH TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079189July 2, 2004
SEATS:FRONT ASSEMBLY:POWER ADJUST
DRIVER'S SEAT ON 2004 VOLVO S60R UNEXPECTEDLY MOVES AFTER UNLOCKING CAR AND OPENING THE DRIVER'S DOOR. VOLVO SAYS SYSTEM IS WORKING AS DESIGNED. THEY SAY THAT THE SEAT MUST BE MOVED TO THE DESIRED POSITION WITH THE IGNITION TURNED ON. IF IT IS MOVED WITH THE IGNITION OFF, IT WILL RETURN TO THE LAST POSITION IT WAS MOVED TO WITH THE IGNITION TURNED ON EVERY TIME THE CAR IS UNLOCKED. THERE IS ALMOST A FOOT DIFFERENCE IN HEIGHT BETWEEN MY WIFE AND ME. SHE HAS OPENED THE LEFT REAR DOOR, PLACED ITEMS ON THE FLOOR BEHIND THE DRIVER'S SEAT THEN OPENED THE DRIVER'S DOOR, WHICH CAUSED THE DRIVER'S SEAT TO MOVE BACKWARDS TO MY POSITION CRUSHING THE ITEMS ON THE FLOOR. I HAVE REPEATEDLY OPENED THE DRIVER'S DOOR AT NIGHT, HAD THE SEAT MOVE TO HER POSITION WITHOUT REALIZING IT, STEPPED IN AND HIT MY HEAD ON THE DOOR OPENING. I'M BEING TOLD I HAVE TO GET INTO THE CAR WITH THE SEAT FORWARD, TURN ON THE IGNITION, THEN MOVE THE SEAT TO THE DESIRED POSITION TO PREVENT THE SYSTEM MALFUNCTION I HAVE DESCRIBED. ONCE YOU ARE SITTING DOWN THE BUTTONS ON THE SIDE OF THE SEAT ARE HARD TO FIND, ESPECIALLY AT NIGHT. THIS IS A COMPUTERIZED NIGHTMARE THAT COULD BE FIXED WITH A SOFTWARE UPGRADE IF VOLVO WERE MOTIVATED TO DO SO. THE SAFE THING WOULD BE FOR THE SEAT TO STAY WHERE WE LEFT IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074603June 1, 2004
VEHICLE SPEED CONTROL
MY HUSBAND AND I DROVE OUR VOLVO (WE ARE LEASING THIS CAR) FIRST TIME FOR A LONG TRIP (ABOUT 800 MILES). THE CAR MILEAGE WAS ABOUT 13,000. AFTER DRIVING WITH THE SPEED 75M/H FOR ABOUT 4 HOURS, WE TOOK AN EXIT AND LOST CONTROL OVER THE CAR. ACTUALLY CAR TOOK CONTROL. IT SHIFTED INTO NEUTRAL GEAR, JUMPED AND STOPPED. IT TOOK A COUPLE OF MINUTES BEFORE CAR ALLOWED TO CONTROL ITSELF. THIS SCARY EXPERIENCE REPEATED A FEW TIMES ON THE ROAD. NEEDLESS TO SAY, IT WAS A SHOCKING EXPERIENCE. THE FIRST THING WE DID, WE BROUGHT A CAR TO A DEALER. THEY INFORMED US THAT THE CAR WAS LEASED TO US WITH OUTDATED OLD SOFTWARE, THAT THIS SOFTWARE ALSO HAD A GLITCH. THAT THEY HAD TO DOWNLOAD A NEW VERSION OF SOFTWARE. NOT A BIG DEAL, AND IT A MASS PRODUCTION OF VOLVO CARS, AND THINGS LIKE THAT HAPPEN ALL THE TIME I WAS TOLD BY THE VOLVO SERVICE. I DID NOT BELIEVE IT AND COULD NOT BELIEVE IT. CALL THE VOLVO OF NORTH AMERICA CUSTOMER SERVICE. SURE ENOUGH, THEIR REPRESENTATIVE, JENNI WITH EXTENSION #1979 CONFIRMED THE SAME THING FOR ME. SHE SAID IT IS A SCARY EXPERIENCE, BUT WE UPDATED YOUR CAR SOFTWARE. I ASKED WHY THIS OLD, NOT SAFE VERSION WAS GIVEN TO ME AND HER RESPONSE WAS THAT THEY HAVE NO WAY TO KNOW WHEN AND WHAT WILL HAPPEN WITH THE SOFTWARE ON THE ROAD. SO WHAT HAPPENS WITH THEIR SLOGAN THAT VOLVO IS FOR LIFE? ANY ANSWERS BESIDES, WELL, IT IS A MASS PRODUCTIONS AND THE SAFETY CANNOT BE GUARANTEED. SORRY FOR THE EMOTIONS, IF YOU WHO WILL BE SO KIND TO READ MY MESSAGE WOULD BE HEARING HOW HAPPY AND RELAXED VOLVO REPRESENTATIVES ABOUT THIS INCIDENT. ANY COMMENTS? THANK YOU SO MUCH FOR YOU TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065494April 5, 2004
TIRES
UPON MERGING ONTO THE HIGHWAY AT 35 MPH, THE FRONT PASSENGER SIDE TIRE BLOW OUT. THIS ALMOST RESULTED IN LOST OF CONTROL OF THE VEHICLE. THIS WAS CAUSED BECAUSE THE TIRE LEAKED AIR. THE CONSUMER ATTEMPTED TO REPLACE THE BLOWN OUT TIRE WITH THE SPARE, BUT THE SPARE WAS LEAKING AIR ALSO. THE CAUSE OF THE TIRE LEAKING AIR HAD NOT BEEN DETERMINED, HOWEVER ROAD HAZARD HAD BEEN ELIMINATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065495April 5, 2004
SUSPENSION
WHEN MAKING A SHARP TURN THE VEHICLE FELT LIKE IT WAS TAILING AND DID NOT TRACK PROPERLY. IT ALSO FELT LIKE IT WAS GOING TO SPIN OUT OF CONTROL. THE DEALERSHIP HAS BEEN CONTACTED SEVERAL TIMES, BUT THE CAUSE OR A REMEDY TO THE PROBLEM HAD NOT BEEN FOUND. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063066March 12, 2004
TIRES:SIDEWALL
WHILE VEHICLE WAS PARKED REAR SIDE TIRE SIDEWALL SEPARATED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060773March 8, 2004
TIRES
I HAVE A 2002 VOLVO S 60 AWD WITH THE OPTIONAL 17" X 7.5" "THOR" WHEELS AND PIRELLI TIRES. I HAVE BEEN THROUGH 3 SETS OF PIRELLI TIRES IN LESS THAN 20,000 MILES. PIRELLI IS NOT INTERESTED IN THIS ISSUE AS REPEATED ATTEMPTS TO CONTACT THEM HAVE PROVEN UNSUCCESSFUL. DUE TO THE ONGOING PROBLEMS I AM HAVING WITH MY VEHICLE'S TIRES, I HAVE BEEN RESEARCHING THE PIRELLI TIRES COMBINED WITH THE VOLVO S 60 AWD AND HAVE FOUND MANY ALARMING STORIES REGARDING SAFETY CONCERNS WITH MY VEHICLE COMBINED WITH THE PIRELLI TIRE. MANY SOURCES INDICATE PROBLEMS WITH PIRELLI TIRES, ESPECIALLY ON THE S 60 AWD WITH 17" WHEEL OPTION. I AM ON MY 3RD SET OF PIRELLI TIRES, MY CURRENT SET OF TIRES HAVE BEEN BALANCED BY THREE DIFFERENT PIRELLI DEALERS AND I AM STILL EXPERIENCING PROBLEMS WITH WARPING AND CUPPING, TO THE EXTENT THAT MY FRONT TWO TIRES NEED TO BE REPLACED AGAIN. I SEE THAT THERE IS A STRONG POSSIBILITY THAT I COULD EXPERIENCE A TIRE BLOW-OUT BECAUSE OF THE WEAKENED SIDE WALLS THESE TIRES RIDE ON COMBINED WITH THE WEIGHT OF MY S60 AND IT'S AWD SYSTEM. IN MARCH OF 2002, DUE TO LOOSING CONTROL OF MY 2002 S60 AWD, I WAS INVOLVED IN A SERIOUS TRAFFIC ACCIDENT THAT RESULTED IN AIRBAG DEPLOYMENT. IT WASN'T UNTIL AFTER MY ACCIDENT THAT I HAD LEARNED THE REASON I LOST CONTROL OF MY VEHICLE. APPARENTLY, LOST CONTROL OF MY VEHICLE BECAUSE OF A FRONT TIRE SIDE-WALL BLOW OUT, THIS OCCURRED BECAUSE OF A RAPID LANE CHANGE I WAS FORCED TO MAKE TO AVOID A OUT-OF-CONTROL DRIVER. BECAUSE OF MY ONGOING TIRE PROBLEMS AND RECENT RESEARCH THAT I HAVE CONDUCTED, I HAVE NOW REALIZED THAT THERE IS INDEED A SERIOUS SAFETY ISSUE WITH MY TIRES. THIS IS SHOCKINGLY REMINISCENT OF THE FORD EXPLORER / FIRESTONE TIRE INCIDENTS. PLEASE INVESTIGATE THIS SITUATION IMMEDIATELY ON ALL S 60 AWD 7" WHEEL/PIRELLI TIRE FITMENTS. I AM SERIOUSLY CONCERNED WITH THIS SAFETY FLAW THAT VOLVO HAS OBVIOUSLY OVERLOOKED AND FEEL THAT YOUR IMMEDIATE ATTENTION TO THIS MATTER COULD LEAD TO PREVENTABLE INJURY OR EVEN DEATHS. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10061081March 1, 2004
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
WHILE AT A GAS STATION DRIVER OPENED THE GAS TANK DOOR, AND THE DOOR SHEARED OFF FROM THE PLASTIC HINGES. DRIVER WILL TAKE VEHICLE TO THE DEALER FOR REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061129February 23, 2004
ELECTRICAL SYSTEM:IGNITION, POWER TRAIN:AXLE ASSEMBLY
STEERING WHEEL FROZE AND VEHICLE COULD NOT ACCELERATE. TOWED TO THE DEALER WHO FOUND OUT THAT THE CAUSE WAS A DEFECT IN THE AXLE. *LA WHEN THE CONSUMER MANAGED TO PULL OVER AND PLACED THE VEHICLE INTO PARK, THE VEHICLE CONTINUED TO MOVE. ON A SEPARATE OCCASION, THE IGNITION CHIP HAD TO BE CHANGED BECAUSE THE VEHICLE WOULD NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059433February 19, 2004
TIRES
WITH ONLY 6,000 MILES ON THE VEHICLE, FRONT LEFT TIRE SEPARATED FROM THE RIM. UPON INSPECTION, THEY SAID NOTHING WAS WRONG. (NAR) *LA *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055217February 19, 2004
POWER TRAIN:AXLE ASSEMBLY, ELECTRICAL SYSTEM:IGNITION
THE VEHICLE EXPERIENCED PROBLEMS WITH IT'S STEERING AND GAS PEDAL. WHEN THE VEHICLE WAS PLACED IN PARK IT CONTINUED TO MOVE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM THE IGNITION CHIP HAD TO BE REPLACED, BECAUSE THE VEHICLE FAILED TO START. WHILE DRIVING, THE CONSUMER WAS UNABLE TO CONTROL THE VEHICLE, THE VEHICLE WOULD ACCELERATE, THE STEERING WHEEL WAS FROZEN AND THE WINDOWS WERE UNCONTROLLABLY MOVING UPWARD AND DOWNWARD, WHEN THE CONSUMER PLACED THE GEAR INTO PARK, THE VEHICLE CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS DETERMINED THAT THERE WAS A DEFECT WITH THE AXLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056530February 4, 2004
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
I RECENTLY PURCHASED A VOLVO S60R AUTOMOBILE FOR EAGLE VOLVO OF RIVERHEAD NY. I RECEIVED THE S60 R IN EARLY DECEMBER AND AS OF TODAY (2-04-04) I HAVE APPROX 1750 MILES ON IT. .*AK SO WHY ALL THE DETAIL, WELL SINCE I HAVE OWNED THIS CAR IT HAS BEEN IN THE SHOP THREE (3) TIMES FOR A PROBLEM WITH THE 4C SUSPENSION SYSTEMS. THE FIRST TIME IT SPENT APPROX A WEEK AT THE SHOP AND WAS TO BE RESOLVED WITH A SENSOR REPLACEMENT. THE SECOND TIME WAS BECAUSE A SOFTWARE UPDATE WAS REQUIRED FOR THE SYSTEM, AND THE THIRD TIME THEY HAVE SPENT TWO DAYS ON IT AND ARE STILL NOT SURE WHAT THE ISSUE IS. I HAVE BEEN VERY PATIENT OVER THIS PROBLEM. I UNDERSTAND THESE THINGS HAPPEN, AND IF IT WHERE NOT FOR MY SALES PERSON WAYNE LAKE COMMITMENT TO ME I WOULD BE PROBABLY LOOKING FOR ANOTHER CAR. THAT BEING SAID I AM VERY CONCERNED ABOUT THE LEVEL OF SERVICE I AM GETTING FROM VOLVO ITSELF. EVEN AFTER I CALLED VOLVO CUSTOMER SERVICE TO ASK FOR SUPPORT IN THIS MATTER , I RECEIVED INFORMATION THAT A FIELD TECHNICIAN WOULD NOT BE ABLE TO COME OUT AND HELP IN THE RESOLUTION OF MY PROBLEM FOR TWO WEEK ( NEXT WEEK THEY ARE ALL GOING TO TRAINING) .. TO HEAR THIS IS AN OUTRAGE. I HAVE BEEN WITHOUT MY CAR FOR NEARLY 10 DAYS IN TOTAL; I HAVE LESS THE 2500 MILES, AND HAVE BROUGHT IT BACK TO THE SHOP THREE TIMES FOR THE SAME ISSUE AND EVEN AFTER ALL OF THIS VOLVO DOES NOT FEEL THAT THIS ISSUES WARRANTS A CHANGE IN SOMEONES SCHEDULE OR THE NEED TO MAKE SOME ARRANGEMENTS TO GET MY CAR REPAIRED IN A TIMELY MANNER. WORST YET , YOU WOULD THINK AFTER CALLING VOLVO CUSTOMER SERVICE AND OPENING UP A SO CALLED FOLDER THAT I WOULD RECEIVE A CALL EXPLAINING THE SITUATION OR WHAT WAS BEING DONE TO CORRECT THIS PROBLEM. OR AT LEAST OFFERING MY SOME COMPENSATION FOR MY TROUBLES, LIKE A LONG TERM LOANER CAR TO REPLACE THE CAR I DO NOT HAVE DUE TO THIS ISSUE, OR MAYBE EVEN AN OFFER OF EXTENDING THE WARRANTY TO ADDRESS MY CONCERNS OVER THE RELIABILITY OF THE 4 C SUSPENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057158January 23, 2004
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
DUE TO THE SIZE OF THE HEAD RESTRAINTS AND THE WIDTH OF THE COLUMN BETWEEN FRONT AND REAR WINDOWS, THE DRIVER HAS NO VISIBILITY TO THE REAR WHEN LOOKING OVER THE LEFT SHOULDER. *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054688January 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE WHILE DRIVING 0 THIS HAS HAPPENED AT BOTH LOW AND HIGH SPEEDS. THIS IS THE FORTH TIME IN TWO YEARS THAT MY VOLVO S60 2.4 HAS HAD THIS TYPE OF FAILURE. THREE TIMES BEFORE IT HAS SUPPOSEDLY BEEN REPAIRED - BUT YET AGAIN IT THE TRANSMISSION HAS FAILED. THREE TIMES IN HEAVY TRAFFIC SITUATIONS - THREE TIMES PUTTING MYSELF IN JEOPARDY. VOLVO SEEMS INCAPABLE OF FIXING THIS VERY DANGEROUS PROBLEM.AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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