Volkswagen Touareg Complaints

646 consumer complaints on file.

#10071586June 14, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
INSTRUMENT PANEL LIGHT FAILED. DEALER STATED THERE WAS TOO MUCH RESISTANCE WITHIN THE WIRING HARNESS. AS A RESULT, VEHICLE COULD CATCH ON FIRE. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076012June 9, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM
WHILE DRIVING VEHICLE STALLED. CONSUMER RESTARTED THE VEHICLE. ALSO, NOTICED THAT THE AIR BAG LIGHT AND CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. AND MECHANIC DETERMINED THAT THE BATTERY NEEDED TO BE TIGHTENED, AND THAT THE ELECTRICAL MODULE NEEDED TO BE REPLACED, AND HE REPLACED IT. HOWEVER, THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075654June 3, 2004
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
THE VEHICLE COMES EQUIPPED WITH A TIRE PRESSURE SENSOR. THIS SENSOR FAILED AND REGISTERED THAT THE TIRE PRESSURE WAS LOW IN ONE OR MORE TIRES WHEN THE TIRE PRESSURE IS FINE. THE DEALERSHIP HAS REPLACED THE SENSOR AND ROTATED THE TIRES BUT THE FAILURE STILL OCCURS. ALSO THE ENTIRE BODY OF THE VEHICLE SHOK AT ABOUT 40 MPH. PLEASE PROVIDE ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072957May 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN ACCELERATING FROM A VERY SLOW SPEED OR A "ROLLING" STOP, THE CAR HESITATES OR STALLS BEFORE ACCELERATING, THEN LURCHES FORWARD. THIS PROBLEM OCCURS RANDOMLY, BUT CONSISTENTLY. WHEN DRIVING UP A HILL TO A STOP, THE VEHICLE REGULARLY JUMPS FORWARD AT THE LAST DOWNSHIFT IN THE STOPPING PROCESS. THIS IS DANGEROUS AND THREATENS MY SAFETY, THOSE AROUND ME IN TRAFFIC, MY PASSENGERS, AND OTHER POTENTIAL DRIVERS OF MY VEHICLE. I'VE BEEN TOLD BY VOLKSWAGEN OF AMERICA & MY DEALER THAT THIS IS THE WAY THIS SUV IS DESIGNED TO PERFORM. THE FACT THAT THE "HESITATIONS/STALLS" OCCUR AT RANDOM ONLY FURTHERS MY POINT THAT THIS IS CLEARLY A DEFECT AND NOT "JUST THE WAY THIS MODEL DRIVES" AND "YOU JUST HAVE TO GET USED TO IT" AS I WAS TOLD BY THE SERVICE MANAGER AT MARTENS VW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072976May 21, 2004
AIR BAGS
AIR BAG WARNING LIGHT CAME ON AND STAYED ON. VOLKSWAGEN SAYS THEY NEED TO DEVELOP A NEW HARNESS. THEY'VE HAD THE CAR FOR 2 WEEKS NOW WITH NO END IN SIGHT - NO TIMETABLE. THEY DID PROVIDE A RENTAL CAR WORTH HALF WHAT THE TOUAREG COSTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072979May 21, 2004
SEATS:FRONT ASSEMBLY:POWER ADJUST
PASSENGER SITTING BEHIND DRIVER IN 2004 VOLKSWAGEN TOUREG WAS INJURED WHEN DRIVER LEFT THE CAR. ELECTRIC SEAT RETRACTED BACK AND DOWN ONTO THE PASSENGER' S FEET THAT WERE UNDER THE DRIVERS SEAT. SEAT ACTION OCCURS AUTOMATICALLY TO MAKE IT EASIER FOR THE DRIVER TO EXIT THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10072669May 15, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
2004 TOURAG HAS A HESTIENCY IN STARTING CAUSING THE VEHCILE TO NOT MOVE IMMEDIATELY AND THEN SURGE FORWARD. WE ALSO OWN AN AUDI THAT HAD THE SAME PROBLEM AND THE REGIONAL AUDI MECHANICAL REP GOT IT STOPPED. VW MIGHT WANT TO CHECK WITH AUDI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068184May 2, 2004
VEHICLE SPEED CONTROL
I HAVE A 2004 VW TOUAREG THAT EITHER FAILS TO ACCELERATE OR IS VERY ERRATIC IN ACCELERATING FROM A STOP. THE DEALER SAYS IT IS A SOFT WARE PROPLEM BUT HAS NO FIX. THIS CAR IS VERY DANGEROUS TO DRIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065177April 20, 2004
VEHICLE SPEED CONTROL
THE VEHICLE OCCASIONALLY HESITATED BADLY ON ACCELERATION FROM A STOP. *PH (CONSUMER LETTER ADD TO RECEIVED ON 04/26/2004). *MR CONSUMER STILL EXPERIENCED INTERMITTENT HESITATION ON ACCELERATION ESPECIALLY WHEN COMING FROM A STOP. *LA *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066214April 15, 2004
VEHICLE SPEED CONTROL
VW TOURAGE- SEVERAL TIMES WHEN STARTING FROM A STOP THE ENGINE LOSES POWER AS THE VEHICLE BEGINS TO ACCELERATE. THIS HAS PLACED ME IN SITUATION WHERE ON COMING TRAFFIC NARROWLY STOPPED BEFORE COLLIDING WITH ME. I HAVE HAD THE VEHICLE IN THE SHOP AND WILL BE TAKING IT AGAIN NEXT MONDAY;HOWEVER, THEY HAVE NOT FOUND THE PROBLEM. THE DEALER HAS SUGGESTED IT HAS SOMETHING TO DO WITH A SAFETY DEVIVE THAT IS SOME WAY CONNECTED TO THE BRAKING SYSTEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065894April 10, 2004
STEERING
I HAVE RECENTLY PURCHASED A 2004 VOLKSWAGEN TUAREG WITHOUT DRIVING THE VEHICLE OFF THE PARKING LOT I TOOK IT STRAIGHT TO THE SERVICE MANAGER BECAUSE THE VEHICLE FELT LIKE IT WAS PULLING HARD TO THE RIGHT. I WAS INFORMED THAT IT WAS NECESSARY TO PUT 800 PLUS MILES ON THE VEHICLE BEFORE THEY WOULD ALIGN THE FRONT END. AFTER PUTTING THE REQUIRED MILES ON THE VEHICLE IT WAS TAKEN BACK TO THE DEALERSHIP WITH THE EXPECTATION OF AN ALIGNMENT. I PICKED THE CAR UP THAT AFTERNOON AND I WAS TOLD BY THE SERVICE MANAGER THAT THIS CAR WAS PROPERLY ALIGNED AND THAT IT WAS VERIFIED BY TWO INDIVIDUALS WHO DROVE TO CAR. THIS VEHICLE HAS A PROPENSITY TO RAPIDLY PULL OFF THE ROAD WITH ALMOST ANY KIND OF CROWN. THE STEEPER THE CROWN THE MORE RADICAL IT WANTS TO PULL. THIS IS EITHER A BOGUS SERVICE MANAGER OR THE VOLKSWAGEN TOUAREG HAS SERIOUS PROBLEMS THAT PREVENT IT FROM TRACKING DOWN THE ROAD IN A STRAIGHT LINE. I HAVE HAD BMWS, PORSCHES, GMC YUKONS AND PICKUP TRUCKS THAT STAY ON THE ROAD 100 PERCENT BETTER THAN THIS VEHICLE. I WOULD GREATLY APPRECIATE SOME FEEDBACK FROM OTHER OWNERS WHO MAY BE EXPERIENCING THE SAME PROBLEM. IT WILL ONLY BE A MATTER OF TIME BEFORE THIS VEHICLE VEERS OFF A ROAD AND TAKES OUT A TELEPHONE POLE. THIS IS EITHER AN ALIGNMENT PROBLEM OR A DESIGNED FLAW. SINCERELY, HENRY MOSELEY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065719April 7, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
TO WHOM IT MAY CONCERN, I DRIVE A 2004 VW TOUAREG. I WANT TO REPORT A TECHNICAL PROBLEM REGARDING THE MULTI FUNCTION INDICATOR (TRIP COMPUTER, OR MFI) IN THE INSTRUMENT CLUSTER WHICH VW DOESN'T ACKNOWLADGE.*AK MY TOUAREG HAS A COLOR MFI MODULE (LCD BASED) WHICH SHOWS THE CLOCK, GEAR, CD INFO ETC, BETWEEN THE SPEEDOMETER AND THE TACHOMETER (IN THE MIDDLE OF THE INSTRUMENT CLUSTER). THE PROBLEM IS THAT MFI CONSTANTLY BUZZ AS SOON IT IS POWERED UP (OPENING THE DOOR, DON'T NEED TO INSERT THE KEY INTO THE IGNITION) AND THE SOUND GOES AWAY WHEN THE MFI SHUTS OFF. WHILE THE CAR IS IN MOTION MFI IS ALWAYS ON, AND THE NOISE GETS QUIET ANNOYING. I DON'T KNOW WHAT CAUSES IT OR HOW TO ELIMINATE THIS SOUND. I TRY TO DIM THE INSTRUMENT CLUSTER'S LIGHTNING, HOWEVER THIS HAS NO EFFECT. ALSO WHEN THE LIGHTS ARE ON, THE NOISE GET LOUDER. OVERALL, THIS ISSUE CREATES A DISTURBANCE FOR THE DRIVER, AND MAY CAUSE AN ACCIDENT. VW DOESN'T IDENTIFY THIS PROBLEM, HOWEVER I HAVE HEARD AND READ FROM OTHER WEBSITES ABOUT PEOPLE COMPLANING ABOUT THIS ISSUE. THANKING YOU FOR YOUR ASSISTANCE AND INTEREST, AND HOPE TO HEAR FROM YOU SOON. WARMEST REGARDS, BARR KARAGOZLU [email protected]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063604March 22, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG WARNING LIGHT HAS COME ON 4 TIMES INDICATING A FAILURE IN THE SYSTEM. VW HAS BEEN UNABLE TO CORRECT THIS SAFETY DEFECT DESPITE HAVING THE CAR OVER 6 WEEKS TOTAL. IT IS UNSAFE TO DRIVE AND THEY WILL NOT REPLACE IT OR REFUND PURCHASE PRICE OF A 5 MONTH OLD VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061792March 10, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT HIGHWAY SPEEDS VEHICLE STALLED, FORCING THE CONSUMER TO PULL OFF THE ROAD. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP TO BE INSPECTED, AND MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060804March 9, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2004 TOUAREG THAT HAS EXPERIENCED MULTIPLE BATTERY FAILURES DUE TO EXCESSIVE DRAW. THE VEHICLE CANNOT BE LEFT UNATTENDED FOR MORE THAN 3-4 DAYS W/OUT EXPERIENCING BATTERY FAILURE. HAS BEEN TO VW SERVICE ON 3 OCCASSIONS FOR A TOTAL OF 40 BUSINESS DAYS. THE CAR HAS ALSO EXPERIENCED MULTIPLE TIRE PRESSURE MONITORING SYSTEM FAILURES WHICH COULD PROVIDE ERRONEOUS INFORMATION DIRECTLY RELATED TO THE TIRE CONDITION. ACCORDINGLY, THE VEHICLE ISS UNRELIABLE, PRONE TO ELECTRICAL SYSTEM MALFUNCTIONS WHICH COULD IMPACT OPERATOR, PASSENGER AND OTHER MOTORIST SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060586March 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
SAME AS OTHERS ON SITE HAVE NOTED: THE 2003 TOUAREG V8 HESITATES UPON ACCELERATION, RESULTING IN A SURGE FORWARD WHEN THE ENGINE FINALLY "CATCHES." I FIND THIS VERY DANGEROUS. WE TOOK IT TO THE DEALERSHIP; THEY COULDN'T REPLICATE THE ACTION (UNFORTUNATELY DIDN'T HAVE TIME TO DRIVE WITH THEM TO DEMONSTRATE -- BUT WILL THIS WEEK). I WOULD ALSO LIKE TO ASK THE NHTSA TO HELP TOUAREG OWNERS BY FORCING VW TO ACKNOWLEDGE THIS ISSUE AND FIND A RESOLUTION BEFORE AN INJURY OCCURS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060179March 2, 2004
ENGINE AND ENGINE COOLING
MY VEHICLE HAS AN ELECTRONIC THROTTLE CONTROL WHICH IS EXTREMELY SENSITIVE AND FROM A STANDING START, DOES NOT RESPOND TO SMALL INCREMENTAL INPUT ON THE ACCELARATOR PEDAL. INSTEAD, ONCE THE PEDAL IS DEPRESSED ENOUGH, THE THROTTLE RESPONDS AND THE VEHICLE LUNGES FORWARD. THIS TYPE OF THROTTLE RESPONSE IS DANGEROUS, IN THAT IN A PARKING LOT, OR WHEN PARALLEL PARKING, OR WHEN IN STOP-AND-GO TRAFFIC DURING RUSH HOUR, IT'S VIRTUALLY IMPOSSIBLE TO GET THE VEHICLE TO MOVE FORWARD SLOWLY (UNDER 10 MPH). SOONER OR LATER, THE ACTION OF THE THROTTLE WILL CAUSE A DRIVER TO EITHER HIT ANOTHER VEHICLE OR PERHAPS A PEDESTRIAN. I HAVE CONTACTED VW OF AMERICA AND FILED A COMPLAINT WITH THEM AS WELL. THEY DID NOT INDICATE IF THEY ARE WORKING ON RESOLVING THIS PROBLEM OR NOT. MY SELLING DEALER WAS AWARE OF SIMILAR COMPLAINTS FROM TOUREG OWNERS, BUT ALSO HAS NOT RECEIVED A SERVICE BULLETIN OR RECALL FROM VW AS TO HOW TO CORRECT THE PROBLEM. I WOULD ASSUME, SINCE IT'S AN ELECTRONIC THROTTLE, THAT THE PROGRAM EMBEDDED WITHIN SOME COMPUTER CHIP WITHIN THE ECU WILL NEED TO BE REPLACED WITH ONE HAVING A MODIFIED PROGRAM TO BETTER CONTROL THE THROTTLE RESPONSE CURVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059005February 25, 2004
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2004 VW TOUAREG - TIRE PRESSURE MONITORING SYSTEM HAS BEEN FAULTY ALMOST DAILY SINCE PURCHASE - VEHICLE HAS BEEN INTO DEALERSHIP SEVERAL TIMES IN AN ATTEMPT TO REPAIR WITH NO SUCESS - INCLUDING REPLACING THE TIRE PRESSURE SWITCH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058921February 24, 2004
AIR BAGS:FRONTAL
STEERING WHEEL AIRBAG MODULE (HORN AREA) "POPPED" OUT OF PLACE WHILE THE CAR WAS PARKED. AIRBAG MODULE WAS THEN NO LONGER SEATED PROPERLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058652February 21, 2004
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE MONITORING SYSTEM FAILED. THIS IS A RECURRING PROBLEM, HOPEFULLY WILL SOON BE CLASSIFIED AS A RECALL. I HAVE TAKEN THE VEHICLE TO VW SERVICE 5 TIMES IN THE LAST 3 MONTHS TO GET THIS ISSUE FIXED, BUT EITHER THE SERVICE BULLETINS ARE INADEQUATE OR THE SERVICE DEPT AT ABQ DEALERSHIP INCOMPETENT. REGARDLESS THEY HAVE NOT BEEN ABLE TO SOLVE THE PROBLEM. THE ERROR (MONITORING FAILURE) LIGHT COMES ON SPORADICALLY INFORMING ME THAT THERE IS A PROBLEM WITH AT LEAST ONE OF THE TIRES. I TAKE THE CAR TO THE DEALERSHIP TO GET FIXED, THEY RESET THE MOTORING SYSTEM AND A FEW DAYS LATER THE LIGHT COMES ON AGAIN. AS OF TODAY THEY HAVE COMPLETED THE LAST STEP IN THE SERVICE TECH BULLETIN. PROBLEM IS NOT SOLVED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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