Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10002625January 13, 2003
ENGINE AND ENGINE COOLING
MY 2002 VW PASSAT HAS HAD MAJOR PROBLEMS WITH ENGINE COILS. ON 12-1-02, WITH 7,504 MILES ON THE VEHICLE, THE #2 COIL BROKE AND I HAD TO HAVE IT TOWED TO GEZON MOTORS IN GRAND RAPIDS, MI. I WAS VISITING MI, SO I HAD TO BORROW A CAR TO RETURN HOME TO OHIO. THEN, ON JAN. 12, 2003, COILS #3 AND #4 BROKE SO I HAD TO HAVE THE CAR TOWED TO MIDWESTERN AUTO GROUP IN DUBLIN, OHIO. THERE WERE APPROX. 8500 MILES ON MY CAR AT THAT TIME. BECAUSE THE COILS ARE ON BACKORDER, IT IS POSSIBLE THAT THE CAR WILL NOT BE REPAIRED FOR TWO WEEKS. CONSIDERING THE NUMBER OF VW DRIVERS WHO ARE EXPERIENCING DEFECTIVE COILS, THERE SHOULD BE A RECALL ON THIS PART. IN ADDITION TO THIS PROBLEM, MY RADIO SUDDENLY STOPPED WORKING AND HAD TO BE REPLACED IN NOVEMBER 2002.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003680January 13, 2003
SERVICE BRAKES, HYDRAULIC
CONSUMER STATED THE BRAKE AND ACCELERATOR PEDALS ARE DESIGNED TOO CLOSE TOGETHER, WHEN CONSUMER ATTEMPTED TO APPLY THE BRAKE, THE ACCELERATOR WAS ALSO BEING APPLIED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003688January 13, 2003
ELECTRICAL SYSTEM
CONSUMER IS HAVING PROBLEMS WITH THE IGNITION COIL PACK. ALSO CONSUMER STATED THE ENGINE STOPPED RUNNING WHILE DRIVING. DEALER WAS CONTACTED AND WILL ONLY REPLACE ONE AT THE TIME. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003694January 13, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING AT 25MPH, THE VEHICLE EXPERIENCED TOTAL BRAKE LOSS. CAUSING A FIRE TO THE FRONT AND REAR WHEEL. DEALER HAS BEEN NOTIFIED AND WILL COST $2,8000 TO REPLACE THE ABS. PLEASE PROVIDE FURTHER INFORMATION.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10002644January 13, 2003
UNKNOWN OR OTHER
IGNITION COIL FAILURE AFTER 7 MONTHS AND 11000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002647January 13, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
ONE IGNITION COIL PACK FAILED ON MY 2002 PASSAT WAGON (1.8T) CAUSING THE CAR TO LOSE POWER WHILE IN TRAFFIC. I RESEARCHED AND LEARNED THAT THERE ARE KNOWN DEFECTS WITH THE FACTORY INSTALLED COIL PACKS LEADING TO CRACKS AND WATER PENETRATION AFTER 10K MILES. I HAD 10300 MILES ON THE VEHICLE. I ASKED VW OF AMERICA TO REPLACE ALL 4 IGNITION COIL PACKS WITH NEW, DEFECT FREE PARTS AND VW REFUSED. MEANWHILE THE VEHICLE IS STILL AT THE DEALER (1 WEEK AND COUNTING) AWAITING A REPLACEMENT FOR THE FAILED PART. I AM WORRIED ABOUT DRIVING THE CAR WITH THE DEFECTIVE COILS AND PUTTING MYSELF, MY WIFE, AND TWO YOUNG DAUGHTERS AT RISK. IF VW DOES NOT RECTIFY THE PROBLEM WITH 4 REPLACEMENTS I WILL HAVE NO CHOICE BUT TO ENGAGE THE MASSACHUSETTS LEMON LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000944January 11, 2003
ELECTRICAL SYSTEM:IGNITION
CAR IS APPROX 8 MONTHS OLD. CAR WAS RUNNING ROUGH AND SHAKING AND MIL LIGHT CAME ON. PULLED OVER AND HAD CAR TOWED TO DEALERSHIP. THEY SAID THEY HAD TO REPLACE A FAULTY IGNITION COIL. A WEEK LATER PROBLEM REPEATS LATE NIGHT. HAD TO HAVE THE CAR TOWED AGAIN. DEALER SAYS IT IS THE SAME PROBLEM AND THEY WILL HAVE TO REPLACE ALL COILS. NOT SURE I FEEL SAFE DRIVING THIS CAR ANY MORE. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000952January 11, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
FIRST MY CAR FLOODS FROM A RAINSTORM; THE SUNROOF HAD A DRAIN LEAK THEN THE COILS ON MY CATALYTIC CONVERTER/ENGINE BROKE, MY CAR WAS NOT DRIVEABLE, AND HAD TO BE TOWED. TODAY THE OTHER TWO COILS WENT AND MY CAR HAD TO BE TOWED AGAIN. WHY COULDN'T THE FOUR COILS BE REPLACED AT THE SAME TIME? MY CAR IS A VW PASSAT WAGON 2002. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000956January 11, 2003
ELECTRICAL SYSTEM:IGNITION
FAULTY IGNITION COIL. CAR STARTED SHAKING AND MIL LIGHT CAME ON. SERVICE DEPT AT VOLKSWAGEN SAID COULD TAKE TWO TO THREE WEEKS TO FIX. VW IS ONLY FIXING WHEN THEY ARE DAMAGED. CAR IS AT 9000 MILES AND UNDER A YEAR OLD. PLEASE REVIEW THIS FOR A RECALL. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006645January 10, 2003
ELECTRICAL SYSTEM:IGNITION
THE CAR WAS TAKEN TO THE DEALER WITH A FAILED ENGINE. TWO ENGINE COILS HAD FAILED, BUT THE DEALER ADMITTED THAT ALL FOUR COILS WERE DEFECTIVE. THE DEALER HAD THE CAR FOR 2 WEEKS AND REPLACED ONLY 2 OF THE 4 COILS. SINCE THE COILS ARE RATIONED, THEY WILL NOT REPLACE THE REMAINING COILS UNTIL THEY FAIL. AM I SUPPOSE TO WAIT UNTIL I HAVE AN ACCIDENT ON THE HIGHWAY? BOTH THE DEALER AND THE MANUFACTURER ADMIT THE DEFECT. WHY HASN'T A RECALL BEEN ISSUED? THERE ARE 40+ CUSTOMERS AT THIS DEALERSHIP WITH THE SAME PROBLEM, ALL WAITING FOR A MAJOR PART THAT IS NOT AVAILABLE. I WILL NOT DRIVE THE CAR UNTIL ALL FOUR ARE REPLACED. I HAVE A YOUNG SON AND WILL NOT DRIVE THE CAR WITH A KNOWN ENGINE PROBLEM, PARTICULARLY A PROBLEM THAT APPEARS TO BE PRETTY WIDESPREAD. (THE OTHER COMPLAINTS LISTED ON YOUR WEB SITE FOR THIS MODEL SOUND LIKE I COULD HAVE WRITTEN THEM.) THE MANUFACTURER WHEN CONTACTED HAS BEEN COMPLETELY UNRESPONSIVE. *JB ****DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*****770835
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002512January 10, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE LIGHT WOULD CONTIUE TO FLASH EVERY TIME THE VEHICLE WAS STARTED. DEALER WAS NOT NOTIFIED. PLEASE PROVIED FURTHER INFORMATION.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000911January 10, 2003
ELECTRICAL SYSTEM:IGNITION
SECOND FAILURE OF IGNITION COIL PACK WITHIN 2 WEEKS. CURRENTLY VEHICLE IS AWAITING PARTS AND HAS BEEN AT THE DEALERSHIP NEARLY 2 WEEKS (SINCE 12/30/02)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000915January 10, 2003
ELECTRICAL SYSTEM:IGNITION
THE IGNITION COIL HAS FAILED TWICE ON MY 2002 PASSAT THE THE PAST TWO MONTHS. THE FIRST TIME THE CAR HAD 5500 MILES ON IT. THE SECOND WITH 6800 MILES ON IT. THE DEALER REPLACED THEM QUICKLY. IT IS UNNERVING TO KNOW THAT THIS COULD HAPPEN AGAIN AT ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000935January 10, 2003
ELECTRICAL SYSTEM:IGNITION
ENGINE RAN VERY ROUGH AND CHECK ENGINE LIGHT FLASHED IN THE MIDDLE OF THE ROAD. ALSO EXPERIENCED SIGNIFICANT LACK OF POWER. CAR DEEDED TO BE TOW TO THE DEALERSHIP. DETERMINED TO BE FAILED COIL PACK #3.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000851January 9, 2003
ELECTRICAL SYSTEM:IGNITION
THIS IS A FOLLOW UP MESSAGE TO AN EARLIER COMPLAINT. MY PASSAT'S IGNITION COILS ARE GOING BAD. ONE HAS BEEN REPLACED DUE TO FAILURE, ONE IS GOING (I HAD THE SAME SYMPTOMS JUST 2 DAYS AFTER I GOT THE VEHICLE BACK FROM THE DEALER), AND THE REST WILL PROBABLY GO. THE NEWLY DESIGNED COILS ARE ON BACKORDER FROM VW, CAUSING QUITE A BIT OF INCONVENIENCE. ALTHOUGH THE DEALER AND VW KNOW THE OLD COILS ARE BAD, THEY WON'T REPLACE THEM WITH THE NEWLY DESIGNED COILS UNTIL THEY GO BAD. I SMELLED SMOKE THE FIRST TIME MY CAR DIED, AND I'M VERY NERVOUS THAT IT WILL CATCH ON FIRE AS HAS HAPPENED TO OTHER PASSAT OWNERS. PLEASE, PLEASE LOOK INTO MAKING VW RECALL THE VEHICLES FOR THIS PROBLEM. THE CAR CAN POSSIBLY STALL WHILE IN MOTION. IT'S NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002449January 9, 2003
ENGINE AND ENGINE COOLING:ENGINE
CUSTOMER STATES THAT WHILE DRIVING AT ANY SPEED THE VEHICLE WILL STALL WITHOUT WARNING MAKING IT HARD FOR THE DRIVER TO CONTROL THE VEHICLE, THE DEALER HAS BEEN NOTIFIED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002461January 9, 2003
ELECTRICAL SYSTEM:IGNITION
THERE WERE PROBLEMS WITH THE IGNITION COIL PACK. THE DEALER WAS CONTACTED AND STATED THAT THERE IS A BACK ORDER ON THE PART. *NLM THE ENGINE MALFUNCTION LIGHT HAD COME ON AND THE VEHICLE BEGAN TO SHAKE. THE VEHICLE HAD TO GO BACK TO THE DEALER FOR A SECOND TIME FOR THE ORIGINAL PROBLEM. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000872January 9, 2003
ELECTRICAL SYSTEM:IGNITION
STARTED CAR ONE MORNING (6-MONTH-OLD CAR W/ 6,470 MILES), AND CHECK ENGINE (MIL) LIGHT FLASHED, CAR SPUTTERED AND FELT AS IF IT WOULD STALL. CALLED DEALER WHO SEEMED QUITE SURE IT WAS A COIL PACK FAILURE. VOLKSWAGEN OF AMERICA IS AWARE OF THESE DEFECTIVE PARTS, BUT DUE TO LACK OF SUPPLY WILL ONLY REPLACE FAILED PARTS. CAR WAS AT DEALER'S SHOP FOR TWO WEEKS BEFORE THE PART ARRIVED AND WAS INSTALLED. DEALER/VW ASSUMED ALL COSTS OF RENTAL CAR (EST AT $500 / 14 DAYS @ $35/DAY!). TURNS OUT ONLY ONE OF THE FOUR COIL PACKS FAILED AND WAS REPLACED, BUT VW OF AMERICA WON'T REPLACE ALL FOUR EVEN THOUGH THEY'RE AWARE OF THE HIGH NUMBER OF FAILURES. VERY LIKELY THAT THE REMAINING THREE WILL FAIL, AND I WILL HAVE TO TAKE THE CAR BACK IN FOR SERVICE/REPLACEMENT. THIS FAILURE ALSO POSES A SAFETY HAZARD, AS LOSS OF POWER CAN OCCUR ON HIGHWAYS, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002474January 9, 2003
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATED THAT HIS VEHICLE IS FIRING OFF THE CYLINDER,CAUSING THE QUAL PACK TO LEAK. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000894January 9, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE ATTEMPTING TO MERGE INTO HIGHWAY TRAFFIC WHICH WAS GOING APPROXIMATELY 70 MPH, MY 2002 VW PASSAT SUDDENLY LOST POWER AND WOULD NOT ACCELERATE. WE HAD TO PULL TO THE SIDE OF THE ROAD TO AVOID BEING CRUSHED BY ONCOMING TRAFFIC. THE DIAGNOSIS FROM THE DEALER WAS A FAILED IGNITION COIL PACK ON CYLINDER #3. THIS IS A KNOWN ISSUE WITH COIL PACKS ON AUDI/VW 1.8T ENGINES AND THERE NEEDS TO BE A RECALL TO PREVENT SERIOUS INJURIES. THIS FAILURE NEARLY CAUSED AN ACCIDENT AND WAS ONLY NARROWLY AVOIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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