Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10019980July 3, 2003
STEERING:LINKAGES:TIE ROD ASSEMBLY
THE CONSUMER RECEIVED A RECALL NOTICE (RECALL # 00V-414000) WHICH ADVISED HIM TO SEEK REPAIR FOR A FAULTY TIE ROD SEALS. THE VEHICLE WAS DROPPED OFF AT THE DEALER AND THEY CALLED THE CONSUMER WHEN THE REPAIRS WERE COMPLETE. WHEN THE CONSUMER RETURNED TO THE DEALER HE WAS NOTIFIED THAT HIS VEHICLE DID NOT REQUIRE THE SPECIFIC RECALL REPAIR. ABOUT A YEAR LATER THE VEHICLE BEGAN EXPERIENCING FRONT END PROBLEMS. THE CONSUMER BELIEVED THESE PROBLEM WERE RELATED TOT HE RECALL ISSUED THE PREVIOUS YEAR. *MR *CB *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026160June 30, 2003
STRUCTURE:BODY
THE ENTIRE FLOOR OF THE VEHICLE FLOODS WHEN IT RAINS.CAUSE/LOCATION OF THE LEAK IS UNKNOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026280June 30, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATES WHILE DRIVING THE VEHICLE JUMPS IN AND OUT OF GEARS, TOOK TO MECHANIC, AND THEY STATED THA TTRANSMISSION NEEDED REPLACING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026227June 27, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
THE CONSUMER WAS CONCERNED ABOUT A RECALL WHICH WAS FOUND ON THE SAME TYPE OF VEHICLE HE OWNS CONCERNING THE FUEL SYSTEM FILLER NECK. *MR PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023898June 27, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
CAR ONLY HAS ONLY 31,000 MILES YET RADIATOR WAS LEAKING CAUSING TEMP. LIGHT TO COME ON. NO VISIBLE EXTERIOR DAMAGE TO RADIATOR. COST TO REPLACE WAS OVER $700.00. VW OF AMERICA REFUSES TO HELP PAY, EVEN THOUGH RADIATOR WAS DEFECTIVE. WORSE YET CONSUMER HELPLINE REFUSED TO LET ME SPEAK WITH A SUPERVISOR OR GIVE ME NUMBER FOR CORPORATE OFFICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019739June 27, 2003
TIRES
THE TIRE BLEW OUT WHILE DRIVING. *NLM THE TIRE SIDEWALL BLEW OUT AND THE RUBBER OF THE TIRE MELTED *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025059June 26, 2003
SUSPENSION, STEERING:LINKAGES:ROD:RELAY:CONNECTING
PROBLEMS WITH LEFT SIDE UPPER CONTROL ARMS LINK, SWAY BAR LINKS AND LOWER CONTROL ARM. *MR *TS ALSO THE TIE ROD ENDS WERE REPLACED, THERE WAS A RECALL REGARDING THE ISSUE, HOWEVER THE CONSUMER'S VEHICLE WAS NOT AFFECTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022563June 26, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING, THE ENGINE LIGHT ILLUMINATED. THE PROBLEM WAS DUE TO A FAULTY IGNITION COIL. *AK *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024941June 25, 2003
AIR BAGS:SIDE/WINDOW
WHILE DRIVING AT 35 MPH DRIVER SIDE SIDE IMPACT AIR BAG DEPLOYED. THE VEHICLE WAS NOT INVOLVED IN A CRASH. THE CONSUMER CONTACTED THE MANUFACTURER. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10023746June 25, 2003
UNKNOWN OR OTHER
AIG IS ATTEMPTED TO COLLECT ON A POLICY I DISPUTE, NOT A CLAIM DISPUTE AND I DON'T KNOW WHO TO CONTACT FOR ASSISTANCE AND MEDIATION. BASICALLY, I FEEL THEY CHANGED MY POLICY AND RATE WITHOUT GIVING ME A QUOTATION. I WOULD LIKE TO SEND YOU THE ENTIRE HISTORY AND LETTER I HAVE DRAFTED FOR THE COLLECTION AGENCY. I HAVE CONTACTED AIG AND THEY ARE NOT WILLING TO WORK WITH ME. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023600June 23, 2003
ELECTRICAL SYSTEM:IGNITION
I OWNED A 2000 VW PASSAT. MY CAR FAILED SEVERAL TIMES UPON ACCELERATION DURING PASSING OR ACCELERATING ONTO THE EXPRESSWAY. I HAD IT INTO THE SHOP AT LEAST EIGHT TIMES. THE VW REP INSINUATED THAT I WAS DOING SOMETHING TO THE VEHICLE. THEY FINALLY ALLOWED ME TO TRADE FOR A 2003. THERE IS NOW A RECALL ON THE IGNITION COIL STARTING WITH 2001. I THINK YOU HAD BETTER INCLUDE 2000 ON THAT RECALL. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023535June 22, 2003
SEATS:FRONT ASSEMBLY:POWER ADJUST
THIS IS PORTIONS OF A LETTER SENT TO THE CUSTOMER COMPLAINT SECTION OF THE WWW.VW.COM WEBSITE ON JUNE 22, 2003. I AM WRITING TO REPORT A POTENTIALLY SERIOUS PASSENGER SAFETY ISSUE REGARDING THE ELECTRIC FRONT SEATS IN THE 2003 VOLKSWAGEN PASSAT GLX ON A RAINY AFTERNOON, MY SIX YEAR OLD SON AND I GOT INTO THE CAR IN A PARKING LOT. I PUT HIM INTO THE REAR PASSENGER SIDE OF THE CAR AND HE SECURED HIMSELF WITH THE SEAT BELT. I WENT AROUND TO THE DRIVER'S DOOR AND ENTERED, PUTTING THE UMBRELLA INTO THE FOOT WELL OF THE FRONT PASSENGER SEAT, WITH THE HANDLE RESTING ON THE FRONT SEAT EDGE. AS I STARTED THE CAR, WITHOUT MY NOTICING, THE UMBRELLA HANDLE FELL BETWEEN THE SEAT AND INSIDE DOOR, ACTIVATING THE LEVER TO RECLINE THE FRONT PASSENGER SEAT BACK. MY SON YELLED SOMETHING ABOUT THE SEAT AND I TURNED TO SEE THE SEAT BACK LOWERING TOWARD HIS LEGS. HE COULD NOT MOVE OUT OF THE WAY BECAUSE OF THE SEAT BELT. WITHOUT KNOWING WHAT HAD HAPPENED, I COULD NOT IMMEDIATELY FIND A WAY TO STOP THE SEAT FROM RECLINING FURTHER. I TURNED OFF THE IGNITION AND PULLED THE KEY OUT, BUT THE SEAT CONTINUED DOWNWARD ONTO HIS LEGS. AT THE LAST SECOND I REALIZED WHAT HAD HAPPENED AND PULLED THE UMBRELLA HANDLE OFF THE SEAT LEVER AS THE SEAT BACK LOWERED ONTO MY SONS KNEES, PINNING HIM INTO THE REAR SEAT. AFTER I RAISED THE SEAT, MY SON COMPLAINED OF PAIN IN BOTH OF HIS KNEES. IN CHECKING OUT THE SEAT LATER, I FOUND THAT THE FRONT SEAT BACK HAS NO STOP, RATCHET OR RELEASE TO PREVENT IT FROM LOWERING FORCIBLY INTO THE REAR SEAT CUSHION. THE SEAT CONTINUES DOWNWARD INTO THE CUSHION UNTIL THE MOTOR STRAINS TO A STOP. * NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10023415June 19, 2003
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
APPARENTLY THE FUEL INJECTORS IN MY 2000 VW PASSAT WAGON 4MOTION ARE DEFECTIVE. THE CAR HAS 63,000 MILES. STARTING AND IDLING PROBLEMS LED TO THE DISCOVERY OF EXCESS CARBON BUILD-UP IN THE VALVES AND THE FAILURE OF THE COMBINATION VALVE. THIS VALVE COST ME ABOUT $400 TO REPLACE. VW SAYS THE FUEL INJECTORS SHOULD BE REPLACED BECAUSE THEY ARE A CERTAIN COLOR (OF MANUFACTURE), IMPLYING THEY ARE DEFECTIVE. REPLACING THEM WILL COST ME ABOUT $600, OR ABOUT $1000 FOR EVERYTHING. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023294June 18, 2003
ELECTRICAL SYSTEM
MY 2003 PASSAT, WITH 10K MILES, HAS BEEN IN THE SHOP FOR 22 DAYS NOW AND THEY DON'T KNOW WHAT'S WRONG WITH IT. THIS IS THE FOURTH TRIP IN FOR THE SAME THING. THE BATTERY GOES DEAD EVERY NIGHT. ACCORDING TO UTAH LEMON LAW I SHOULD BE ENTITLED TO ARBITRATE, BUT VW WILL NOT DISCUSS THIS OPTION. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024379June 18, 2003
STRUCTURE:BODY:DOOR
DOOR HANDLE PROBLEM. HANDLES HAVE BEEN REPLACED 3 TIMES ON DIFFERENT DOORS. MANUFACTURER WAS CONTACTED, AND SAID THAT THERE WAS NOTHING THEY COULD DO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023337June 18, 2003
AIR BAGS
THE DRIVER'S SIDE HEAD AIRBAG (AIR CURTAIN) OF A 2003 VOLKSWAGEN PASSAT W8 SEDAN DEPLOYED SPONTANEOUSLY WHILE I WAS DRIVING THE CAR...A FEW MINUTES LATER, WHEN THE CAR WAS STOPPED, THE STEERING WHEEL AIRBAG DEPLOYED SPONTANEOUSLY...I SUFFERED A PERMANENT WRIST INJURY AND AM SUFFERING FROM POST TRAUMATIC STRESS SYNDROME...THE INCIDENT, WHICH HAPPENED DURING A TEST DRIVE, WAS REPORTED TO THE MANAGEMENT OF THE VW DEALERSHIP FOR WHICH I WAS WORKING AND TO VW OF AMERICA BY THE MANAGEMENT...I SENT A DETAILED INCIDENT REPORT TO BOTH VW OF AMERICA AND VW AG (GERMANY) CEOS... A VW CUSTOMER SERVICE REPRESENTATIVE ADMONISHED ME TO NOT MAKE A FUSS ABOUT THE INCIDENT, SAYING IT WAS A ONCE-IN-A-LIFETIME OCCURRENCE UNLIKELY TO HAPPEN AGAIN, AND ADVISED ME THAT MY LETTER TO THE VWOA CEO HAD BEEN RECEIVED BUT THAT HE HAD NOT READ IT... THE OWNER OF THE DEALERSHIP ADVISED ME IN A SPECIAL MEETING THAT HE HAD BEEN CONTACTED BY A VWOA MANAGEMENT REPRESENTATIVE WHO WAS UNHAPPY WITH THE COMPLAINTS I HAD MADE TO THE CUSTOMER SERVICE REPRESENTATIVE ABOUT THE LACK OF FOLLOW-UP BY VW AND THE MEANS OF ALERTING VW OWNERS ABOUT THE INCIDENT I WAS CONSIDERING... I LEFT THE MEETING BELIEVING MY JOB AND FUTURE IN THE CAR BUSINESS, AT LEAST SELLING VW PRODUCTS, WOULD BE IN JEOPARDY IF I TOOK ANY AFFIRMATIVE ACTION SUCH AS FILING THIS COMPLAINT. A PROMISE THAT I WOULD BE INFORMED BY VWOA OF THE REASON FOR THE SPONTANEOUS DEPLOYMENT HAS NOT BEEN FULFILLED AND I HAVE NOT BEEN CONTACTED BY ANY VW REPRESENTATIVE IN ALMOST FOUR MONTHS... RECENTLY, I WAS FIRED BECAUSE OF AN INCIDENT, I CONSIDER, RELATED DIRECTLY TO THE INCIDENT... I AM FILING THIS REPORT BECAUSE I HAVE JUST LEARNED THAT ANOTHER PERSON HAS, REPORTEDLY, EXPERIENCED THE SPONTANEOUS DEPLOYMENT OF AN AIRBAG IN A VW CAR AND I AM NOW CONFIDENT THAT WHAT I EXPERIENCED WAS NOT A FREAK OCCURRENCE. *NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10023153June 16, 2003
VEHICLE SPEED CONTROL:CRUISE CONTROL, ENGINE AND ENGINE COOLING:COOLING SYSTEM, ELECTRICAL SYSTEM:IGNITION:MODULE, ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
OIL PUMP FAILURE, FAULTY CD PLAYER, INOPERATIVE CRUISE CONTROL, IGNITION MODULE. MANY FAILURES FOR SUCH A NEW CAR. WARRANTY IS GOOD FOR 10 YEARS 100,000 MILES FOR ORIGINAL OWNER, 5 YORK 50,000 FOR SECOND. CAR WAS PLACED IN SERVICE 2/19/98 WE THERE FORE MISSED THE 5 YEAR COVERAGE BY 4 MONTHS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023011June 13, 2003
SUSPENSION:FRONT:CONTROL ARM
STARTED TO FEEL AND HEAR A THUMPING, AND CREAKING FROM MY SUSPENSION. TOOK VEHICLE TO A VW DEALER AND THEY SAID THAT I NEEDED TO HAVE BOTH UPPER CONTROL ARMS REPLACED ON THE LEFT FRONT OF MY PASSAT. I CALLED VWOA AND THEY SAID THAT THEY WERE NOT GOING TO HELP PAY FOR IT B/C IT IS CONSIDERED A WEAR ITEM. A 99 PASSAT W/ LESS THAN 50K MILES! AND THEY CONSIDER THAT WEAR?!? FROM WHAT I HAVE RESEARCHED, I AM FAR FROM THE ONLY PERSON THAT THIS IS HAPPENING TO. NOW I HAVE TO DISH OUT $500 EASY TO GET IT FIXED. BUY ANOTHER VW? NOT ON YOUR LIFE. VW HAS BEEN HEARING THE COMPLAINTS ABOUT THIS SITUATION FOR YEARS NOW AND STILL WILL NOT HELP. I WOULD HATE TO SEE SOMETHING TRAGIC TO SOMEONE JUST FOR THEM TO FESS UP. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022857June 11, 2003
EXTERIOR LIGHTING:TURN SIGNAL
DIRECTIONAL HEAD LAMP FELL OFF INTERMITTENTLY. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022437June 5, 2003
POWER TRAIN
THE VEHICLE HESITATED AND JERKED WHEN IT REACHED THE SPEED OF 40 MPH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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