Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11483551September 8, 2022
AIR BAGS
The contact owns a 2015 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 19V014000 (Air Bags) however, the contact stated that the part to do the recall repair was available; however, the dealer and the manufacturer denied the repair due to a breathalyzer being installed in the vehicle. The contact had not experienced a failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483287September 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The Volkswagen Front Assist (sometimes referred to as Forward Collision Warning) system employed without having anything/anyone in front of the vehicle - no traffic in front, behind or on the side and the brakes engaged the brought the car to a complete stop in the street. This has been reported to Volkswagen and we have been told that their engineers are working on this issue but the vehicle is safe to drive. The day was a clear day. Date is approximate - I don't have my phone on me with the photo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483092September 6, 2022
AIR BAGS, ENGINE
The contact owned a 2006 Volkswagen Passat. The contact stated that while her husband was driving in traffic, he rear-ended a vehicle at approximately 25 MPH. The air bags did not deploy upon impact. While her husband was exchanging information with the other driver, the other driver alerted him that his vehicle had caught fire. As her husband attempted to retrieve a fire extinguisher from the truck, he was alerted that the fire had worsened and was instructed to move away from the vehicle. Within minutes, the vehicle became engulfed in flames and was incinerated. A police report was filed. No injuries were reported. The contact had the vehicle towed to her home where it remained in her possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was a total loss. The failure mileage was unknown. The VIN was not available.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11483167September 6, 2022
AIR BAGS
Error airbag message
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482598September 2, 2022
AIR BAGS, UNKNOWN OR OTHER
The clock spring broke inside my steering and my airbags, horn and other controls on the steering wheel do not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482296August 31, 2022
AIR BAGS, ELECTRICAL SYSTEM
CLOCK SPRING FAIL AIRBAG LIGHT IS ON HORN IS NOT WORKING DANGEROUS TO DRIVE CAR LIKETHIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481994August 30, 2022
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM), ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
The contact owns a 2008 Volkswagen Passat. The contact referenced NHTSA Campaign Number: 17V509000 (Fuel System, Gasoline). The contact stated that on multiple occasions while driving, the steering became difficult to maneuver. The contact stated that the RPM increased rapidly and the engine revved without the accelerator pedal being depressed. The check engine warning light was illuminated. Additionally, the contact stated that she was able to maneuver the vehicle and turned the vehicle off. The contact stated that she was able to restart the vehicle without a failure. The contact then stated that a week later while driving the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the ECM needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was advised to take the vehicle to the dealer. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481651August 28, 2022
STEERING, ELECTRICAL SYSTEM, AIR BAGS
Recall still from 2015!!! Clock spring defect NEED TO HAVE FIXED ASAP!!! Dealer says have to replace ourselves REALLY???? It’s a manufacturer RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480147August 19, 2022
AIR BAGS, UNKNOWN OR OTHER
Hello, Airbag light on, horn doesn't work, volume control on steering wheel doesn't work, clicking when turning steering wheel. Huge safety issue with the airbag and horn not functioning at all! Cannot get pass Massachusetts inspection in its current state and have reached out to the dealer. Car was brought to Mattie Volkswagen Fall River, MA on 02/18/2022 and was told part was on backorder and they will contact me when it comes in. It has been 6+ months and still now clocksprings in stock. I check in often with them and they either don't respond or say still on backorder with no ETA. This could cause a catastrophic accident and VW needs to step up to either expedite manufacturing of these parts, offer loaner/rental vehicles or replace the vehicle with a comparable model that doesn't have these issues. Dealer needs to replace the Clockspring on the vehicle, which they claim is in warranty. However, the clocksprings have a huge backorder and don't show any signs of being filled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479966August 18, 2022
ENGINE, STEERING, SERVICE BRAKES
It just died and I lost brakes, power steering, and only know what else stopped working. Come to find out the splines wear off of the oil pump shift after the counter balance and chain goes out. This is so common a problem that when you Google what happened there are numerous videos and complaints about this issue, with ways to stop it from happening. Korea has already recalled them and Europe has recalled them, why are we so far behind on this. Not only is it expensive, but also a major safety issue because this stops the brakes from working and the car does not have stopping power with the motor dead. NOT EVERYONE KNOWS TO REPORT TO NHTSA!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479970August 18, 2022
STRUCTURE:BODY, ELECTRICAL SYSTEM
Electronic control module, electronic body module starts going out, it will not let you open the doors from the outside without rolling the windows down and sometimes won't even let you open them with the inside door handles. This is a major safety issue in a wreck or fire especially if you cannot get out of the car. Sometimes they work and sometimes they don't. For a vehicle that everyone complains about with this, and as expensive as it is to fix, are you going to wait until someone dies to make them fix it? When people complain if someone would just Google these issues you would find out just because not everyone knows about NHTSA, that these are extremely common issues that need to be fixed by Volkswagon!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479766August 17, 2022
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
The contact owns a 2015 Volkswagen Passat. The contact stated while driving at 60 MPH, he heard an abnormally loud sound coming from the front driver's side of the vehicle. The contact stated upon taking the vehicle to the dealer for a tire rotation, the dealer informed the contact that the front driver's side coil spring was fractured and the rear driver's side coil spring was cracked. The vehicle was taken to an independent mechanic where the front driver's side coil spring was replaced. However, the part for the rear driver's side coil spring repair was not available. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V188000 (Suspension). The manufacturer was not notified of the failure. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479012August 12, 2022
AIR BAGS
The steering wheel is making a clicking noise and the airbag error light came on. The horn and steering wheel control buttons no longer work. My car was fixed in the last airbag recall but will now need a new clock spring. It hasn’t been fixed yet but the airbags will not deploy if anything occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478750August 11, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
This car has had the clock spring recall fixed a few years ago. The replaced part has since failed (confirmed by the same dealership that replaced it). Dealership indicates this is a free warranty repair but Volkswagen has had this part on backorder for 3 months now since I've had it looked at. How are they getting away with a recall part on backorder for such an extended period of time?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477789August 5, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The clock spring was diagnosed to be faulty in February '22 and a new part was ordered and not in yet. This has made the airbag, wipers and horn stop working. This is a failure that affects thousands of VWs and they have no idea when the new parts will be available. This auto is my only transportation!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477301August 3, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT
The infotainment screen and system have malfunctioned. The screen goes black and attempts to reboot repeatedly, never actually starting up. This prevents any access to the infotainment system and and use of the backup camera. Not only is this an inconvenience but a safety hazard as all cars are now required to have a backup camera. Upon further research, this is a common problem among many Volkswagen models and has cost Volkswagen customers thousands per incident/case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477080August 2, 2022
SUSPENSION
noise coming from front suspension , brakes sticking once moving from a complete stop and reversing out of park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477253August 2, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The steering wheel controls stop working the horn no longer works after the recall on the airbag they fixed in the steering wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477013August 1, 2022
AIR BAGS
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 15V483000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the horn was no longer operable. The air bag warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the clockspring needed to be replaced under NHTSA Campaign Number: 15V483000 (AIR BAGS). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477041August 1, 2022
AIR BAGS
i hit a dog in the middle of the road and had my insurance from Geico repair the item through our insurance with them. I had the repairs done but the air bag never went off but the light came on. The repair shop did everything they could to try and fix the problem when the replaced my bumper and front panel but could not get the airbag light to turn off the dash. They called the dealer and no code came up. they never found a way to fix it and the light still remains on to this day.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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