Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10228517May 21, 2008
FUEL SYSTEM, GASOLINE
WHEN FILLING UP THE CAR WITH GASOLINE THERE IS A SEVERE FUEL ODOR. TOOK CAR TO DEALER AND THEY SAID THE "FUEL TANK VENTILATION VALVE" WAS LEAKING. THIS ALSO HAPPENED TWO YEARS AGO AND THEY REPLACED THE FUEL TANK UNDER WARRANTY. THE DEALER REFUSED TO FIX THE PROBLEM UNLESS I PAID FOR IT. I HAVE NOTICED THAT THEY ARE ISSUING A RECALL FOR THIS EXACT PROBLEM BUT WHEN I CALLED VOLKSWAGEN THEY SAID MY VIN NUMBER IS NOT INCLUDED. VERY DISAPPOINTED IN THE CAR OVERALL AND WOULD NOT RECOMMEND ONE TO ANYONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228568May 21, 2008
FUEL SYSTEM, DIESEL
I HAVE A 2005 VW PASSAT TDI WHICH HAS RUSTING AROUND THE INSIDE OF THE FUEL TANK. MY DEALER PLUS VW REFUSE TO REPLACE AS THEY SAY IT'S NOT A WARRANTY ISSUE. I FEEL IT MUST BE A MANUFACTURER DEFECT. I'M AFRAID THE RUSTY LIQUID WILL HARM MY ENGINE IN TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228263May 20, 2008
ENGINE AND ENGINE COOLING
I HAVE LEASED A 2005 VW PASSAT. I CHANGED MY OIL ON A REGULAR BASIS, MY MECHANIC DID NOT WRITE THE IN MILEAGE OR OUT MILEAGE WHEN HE GAVE ME MY RECEIPT. MY CAR BROKE DOWN ON THE HIGHWAY AND VW STATES THAT I NEED A NEW MOTOR DUE TO SLUDGE IN THE MOTOR. THE ARE TELLING ME MY RECEIPTS ARE NOT GOOD ENOUGH AND WON'T COVER THE MOTOR. I HAVE SEARCHED THE WEB AND SEE I'M NOT THE ONLY ONE WITH THIS PROBLEM. THE PALISADES, NY VW ARE IMPOSSIBLE TO DO BUSINESS WITH. I'M NOT GETTING A NEW MOTOR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228448May 19, 2008
ENGINE AND ENGINE COOLING
2004 VOLKSWAGEN PASSAT WITH THE OIL PRESSURE LIGHT ON. CONSUMER STATES THAT THE MECHANIC REFUSES TO SEE WHY HER VEHICLE IS ACTING UP. SHE WAS TOLD TO PRODUCE RECEIPTS SAYING THAT THE OIL WAS CHANGED. *KB THE CONSUMER STATED SHE DID SOME RESEARCH AND DISCOVERED THE VEHICLE PRODUCED SLUDGE NO MATTER HOW OFTEN THE OIL WAS CHANGED. A MECHANIC INFORMED THE CONSUMER THAT VW SHOULD ISSUE A RECALL AND FIX THE OIL PRESSURE PUMP IMMEDIATELY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228090May 17, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
ABOUT A YEAR AGO OUR NEW 2006 VW PASSAT 2.0T STARTED TO HAVE VERY HARD SHIFT WHEN DOWNSHIFTING WHEN CAR SLOWING DOWN. THEN THE CAR ENGINE STARTED TO HESITATE AND ACCELERATED BY ITSELF UNTIL CAL WAS UNDRIVABLE. DEALER FIXED THE CARD IN TWO WEEKS. TODAY A YEAR LATER THE CAR HAD THE SAME ISSUE, HARD SHIFTING WHEN SLOWING DOWN AND ENGINE HESITATION ACCELERATING BY ITSELF. CAR UNDRIVABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228018May 16, 2008
STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 1999 VOLKSWAGEN PASSAT. WHILE DRIVING AT ANY SPEED, THE CONTACT HEARD A THUMPING SOUND COMING FROM THE REAR OF THE VEHICLE. SHE DID NOT NOTICE ANY DIFFERENCES IN THE VEHICLE PRIOR TO HEARING THE SOUND. THE VEHICLE WAS DIAGNOSED BY THE DEALER AND THE TIE RODS WERE REPLACED. NHTSA CAMPAIGN ID NUMBER 00V414000 (STEERING:LINKAGES:ROD:RELAY:CONNECTING) WAS REFERENCED. THE CURRENT MILEAGE WAS 65,829 AND FAILURE MILEAGE WAS 39,466.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227609May 13, 2008
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING:ENGINE
MY VEHICLE WENT INTO THE SHOP (STAR MOTOR) APRIL 1, 2008 FOR AN ENGINE LIGHT INDICATOR. I WAS TOLD THE FUEL PUMP AND CAM SHAFT WERE BAD. THEY WERE REPLACED AND I GOT MY CAR BACK ON APRIL 16, 2008. ON MAY 17, THE LIGHT CAME BACK ON AND I HAD TO TAKE IT BACK TO THE SHOP. THEY REPLACED THE COILS (NOT SURE WHAT THESE ARE). ON MAY 18, 2008, THE ENGINE LIGHT CAME BACK ON AND I HAD TO TAKE IT BACK TO THE SHOP. THEY INFORMED ME THAT THE CYLINDER HEAD NEEDED TO BE REPLACED BECAUSE THE COMPRESSION WAS NOT GOOD IN CYLINDER #'S 1 AND 3. THEY DECIDED TO FLUSH THE TURBO/INJECTOR SYSTEM AND TIME THE VEHICLE. I GOT THE CAR BACK (NOT SURE OF THE DATE). ON MAY 5, 2008, THE ENGINE LIGHT CAME BACK ON AND I HAD TO TAKE IT BACK IN. WHEN PUT ON THE COMPUTER, I WAS TOLD THAT THE LIGHT INDICATED AND READ A CAM SHAFT/MISFIRE 3. MONTHS EARLIER, WHEN THE ENGINE LIGHT FIRST CAME ON, WE CALLED IN TO STAR MOTOR AND MY HUSBAND WAS TOLD THAT "AS LONG AS THE LIGHT WASN'T FLASHING, IT WAS OKAY." I TOLD THIS TO STAR MOTOR ON MAY 18, 2008, AND GAIL TOLD ME THAT IS CORRECT. THAT IS WHAT THEY HAVE BEEN TOLD AT THE HOME OFFICE. OBVIOUSLY, THAT IS NOT THE CASE. AS SOON AS THE ENGINE LIGHT STARTED FLASHING, WE CALLED AND SET UP AN APPOINTMENT WITHIN 3 WEEKS. THE FLASHING WAS VERY INTERMITTENT (FLASHED MAYBE ONCE OR TWICE A DAY). MY CAR IS STILL NOT FIXED AND STAR MOTOR DOES NOT APPEAR TO KNOW WHAT THE TRUE PROBLEM IS. I WAS TOLD THAT THE VOLKSWAGEN HOME OFFICE DISCUSSED MY CAR IN A CLASSROOM SETTING AND THEY ARE MERELY ABLE TO GUESS WHAT THE PROBLEM IS. THIS IS A HIGH END CAR; 2006 VOLKSWAGEN PASSAT, AND THESE TYPES OF PROBLEMS SHOULD NOT BE OCCURRING; FUEL PUMP, CAM SHAFT (TWICE), ETC. STAR IS TRYING TO WORK WITH US. THEY HAVE EVEN GIVEN US LOANERS TO DRIVE, BUT VOLKSWAGEN IS NOT WILLING TO HELP AT ALL. I HAVE BEEN DOING RESEARCH ONLINE AND HAVE FOUND THAT THESE TYPES OF PROBLEMS ARE FAR REACHING AND NOT SIMPLY OURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227538May 12, 2008
ENGINE AND ENGINE COOLING:ENGINE
CYLINDER HEAD FAILED WITHOUT WARNING, CAR HAD LESS THAN 75K. CAR WAS SERVICED ON A REGULAR BASIS. VW REFUSED TO PAY FOR COST LOSING A THIRTY YEAR LOYAL CUSTOMER. THEY OFFERED TO APPLY $2200 TO THE REPAIR OF THE CAR OR APPLY IT TOWARD ANOTHER NEW VW ON THE DEALER LOT, WHAT A INSULT. I WILL NEVER RECOMMEND THEIR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227233May 10, 2008
ENGINE AND ENGINE COOLING
WAS DRIVING ON THE INTERSTATE WHEN THE CAR STARTED SPUTTERING. THEN I SAW SMOKE COMING UP FROM THE HOOD. PULLED THE CAR OVER, OPENED THE HOOD AND SAW FLAMES. GRABBED MY KID OUT OF THE CAR AND WATCHED THE CAR BECOME ENGULFED IN FIRE. CAR WAS IN EXCELLENT CONDITION WITH ALL MAINTENANCE UP TO DATE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10227099May 8, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
TL*THE CONTACT OWNS A 1999 VOLKSWAGEN PASSAT. WHILE DRIVING 30 MPH, THE FRONT END OF THE VEHICLE LOWERED TO THE GROUND WITHOUT WARNING, WHICH CAUSED THE VEHICLE TO STOP. THE TOW TRUCK DRIVER STATED THAT THE FRONT LOWER CONTROL ARM BROKE. AS OF MAY 8, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CONTACT STATED THAT HE RECEIVED SERVICE ACTION BULLETIN FOR THE FRONT LOWER CONTROL ARM IN NOVEMBER OF 2004. THE DEALER INSPECTED THE VEHICLE HOWEVER; THEY DID NOT MAKE ANY REPAIRS. THE CONTACT STATED THEY HE WAS ABLE TO REPLACE THE FRONT LOWER CONTROL ARM. THE CURRENT AND FAILURE MILEAGES WERE 228, 000. UPDATED 05/22/08 *BF UPDATED 05/22/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226866May 6, 2008
FUEL SYSTEM, GASOLINE
I HAVE A 2002 VW PASSAT V6 GLX WAGON WITH 37,000 MILES. WHENEVER THE FUEL TANK IS FULL, OR NEAR-FULL, THERE IS A STRONG SMELL OF GASOLINE FROM THE RIGHT REAR SIDE. I HAVE HAD TO LEAVE MY GARAGE DOOR PARTIALLY OPEN BECAUSE OF THE DANGER OF IGNITING FUMES FROM THE PILOT LIGHTS OF MY HOME GAS WATER HEATER AND FURNACE IN THE GARAGE. I HAVE FOUND WET PATCHES SMELLING STRONGLY OF GASOLINE ON THE UNDERSIDE OF THE FUEL TANK. IT IS OBVIOUS THAT THE GASOLINE TANK IS LEAKING SOMEHOW AND PRESENTS A FIRE SAFETY ISSUE. I SUSPECT IT MIGHT BE THE SAME PROBLEM THAT IS BEING INVESTIGATED IN NHTSA ACTION NUMBER PE08008 EVEN THOUGH MY MODEL IS NOT AN ALL-WHEEL-DRIVE. MEANWHILE, WHENEVER THE VEHICLE IS PARKED, IN MY GARAGE OR OUT IN THE OPEN, THERE IS A CONSTANT DANGER OF FIRE BEING IGNITED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226878May 6, 2008
SERVICE BRAKES, ELECTRIC
THE ABS LIGHT FLASHES ALONG WITH THE BRAKE LIGHT. ALSO WORDS APPEAR ON THE DASH THAT SAY "STOP" "BRAKE FAULT" "SERVICE MANUAL". WHEN I CHECKED THE MANUAL IT SAYS THAT THERE IS A FAULT OR PROBLEM WITH THE ABS SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226687May 5, 2008
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. WHILE APPROACHING A STOP, THE ENGINE BEGAN TO REV AND THE RPM NEEDLE INCREASED. THE VEHICLE WAS IN DRIVE AND THE BRAKE PEDAL WAS DEPRESSED AT THE TIME. THE CONTACT PLACED THE VEHICLE INTO PARK AND TURNED OFF THE ENGINE. WHEN HE RESTARTED THE VEHICLE, IT SEEMED TO OPERATE NORMALLY. AFTER A FEW DAYS, THE FAILURE RECURRED. THE DEALER STATED THAT THE CAUSE OF THE FAILURE WAS DUE TO A RECALL ON THE ENGINE FOR UNINTENDED ACCELERATION. THE VEHICLE WAS REPAIRED, BUT THE CONTACT WAS UNSURE OF WHAT WAS ACTUALLY REPAIRED. THREE WEEKS AFTER THE REPAIRS WERE MADE, THE FAILURE RECURRED, THE VEHICLE JERKED FORWARD AND CRASHED INTO THE BUMPER OF THE PRECEDING VEHICLE. THE DEALER WAS NOTIFIED AND THE VEHICLE HAS REMAINED THERE EVER SINCE. NO REPAIRS HAVE BEEN MADE YET BECAUSE THE DIAGNOSTIC RESULTS INDICATE THAT NOTHING IS WRONG WITH THE VEHICLE. THE VIN AND RECALL NUMBER WERE UNKNOWN. THE FAILURE MILEAGE WAS 11,434.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10226493May 2, 2008
EXTERIOR LIGHTING:TURN SIGNAL
TL*THE CONTACT OWNS A 1999 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE EXTERIOR TURN SIGNAL LIGHTS FALL OFF THE VEHICLE PERIODICALLY. THE FAILURE HAS OCCURRED THREE TIMES IN THE PAST EIGHT YEARS. THE VEHICLE WAS DIAGNOSED BY THE DEALER, BUT THE FAILURE CONTINUES. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226270May 1, 2008
POWER TRAIN, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING
2003 VOLKSWAGEN GLS PASSAT WITH SEVERAL PROBLEMS. CONSUMER STATES THAT THEY HAVE HAD PROBLEMS WITH THE FUEL PUMP, CAM SHAFT SENSOR AND MORE. *KB THE VEHICLE STALLED ON 2 OCCASIONS DUE TO A FAULTY FUEL PUMP. THE CONSUMER SOON DISCOVERED THERE WAS A RECALL ON THE FUEL PUMP, HOWEVER THE CONSUMERS VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. THE FRONT CV BOOT AND TIMING BELT WERE REPLACED. THE VEHICLE ALSO HAD A TRANSMISSION LEAK. THE DRIVERS HEATED SEAT MALFUNCTIONED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226123April 30, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
LEASED 2006 VW PASSAT IN NOV 05. IT'S BEEN TO THE SHOP 12 TIMES ALTHOUGH THE LOCAL VW REP ADMITS ONLY 4 OR 5. IT'S BEEN TOWED IN 3 TIMES AND WOULD HAVE BEEN 4 IF WE HAD NOT FINALLY GOTTEN IT JUMPED OFF AS OF YESTERDAY. THE KEY BECAME STUCK IN THE IGNITION AND WOULD NOT RELEASE OR CRANK VEHICLE ONCE. INTERNAL PROBLEM WITH A SENSOR ON ANOTHER OCCASION AND HAD TO BE IN SHOP OVER 1 WEEK. EXPERIENCED WHAT SEEMED TO BE TRANSMISSION FAILURE AND HAD TO BE TOWED ON ANOTHER. DEALERSHIP CLAIMED IT WAS A GAS FILTER OR SENSOR AND TOOK OVER A WEEK TO REPAIR. HOSE PROBLEM ON ANOTHER OCCASION; GAS SENSOR ON ANOTHER (WRONG SENSOR ACTUALLY INSTALLED). INTERNAL PROBLEM ON ANOTHER OCCASION AND PART HAD TO BE ORDERED. IT ARRIVED TIMELY BUT TOOL TO COMPLETE REPAIR HAD TO BE ORDERED FROM GERMANY. TWO WEEKS IN SHOP ON THAT OCCASION. THE BRAKES ALSO RUST OVER AND SCREECH IF YOU DON'T DRIVE IT FOR A COUPLE OF DAYS AND IT RAINS. UNK IF IT CAUSES ANY DANGER IN STOPPING. THE CHECK ENGINE LIGHT AND SERVICE NOW INDICATORS COME ON AT RANDOM AND ON A REGULAR BASIS BUT WE'VE BEEN TOLD ON MORE THAN ONE OCCASION THERE ARE NO "CODES" TO EXPLAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226071April 29, 2008
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT WAGON. WHILE ATTEMPTING TO ACCELERATE FROM 5 MPH, THE VEHICLE WOULD NOT MOVE FORWARD AND BEGAN TO VIBRATE. THE CONTACT PULLED OVER AND NOTICED A BURNING ODOR COMING FROM THE BRAKES. WHEN HE TOUCHED THE WHEELS, THEY WERE EXTREMELY HOT. THE VEHICLE HAD STABILITY CONTROL, TRACTION CONTROL, AND ABS. ALL FOUR BRAKES WERE APPLIED WHEN HE ATTEMPTED TO ACCELERATE. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE. THE ABS LIGHT ILLUMINATED ALONG WITH ANOTHER LIGHT (HE DID NOT REMEMBER WHICH LIGHT). AFTER HE ALLOWED THE VEHICLE TO COOL DOWN AND ATTEMPTED TO START THE ENGINE, ALL OF THE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. HE CONTINUED TO DRIVE, BUT THE FAILURE RECURRED. HE TOOK THE VEHICLE TO A VOLKSWAGEN DEALER IN INDIANA AND WAS INSTRUCTED ON WHERE TO FIND THE FUSE TO DEACTIVATE THE ABS, TRACTION CONTROL, AND STABILITY CONTROL. THE SERVICE MANAGER STATED THAT THEY HAD SEEN AUDIS EXPERIENCE THE SAME FAILURE WITH THE SAME ENGINE AND FEATURES. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225842April 27, 2008
SERVICE BRAKES, ELECTRIC
ABS AND BRAKE LIGHT COMES ON WITH 4 BEEPS. SOMETIMES THE PROBLEM GOES AWAY AND SOMETIMES IT JUST STAY THERE DURING THE ENTIRE DRIVE. ABS SEEMS TO HAVE STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225717April 25, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2000 VOLKSWAGEN PASSAT. WHILE DRIVING 5 MPH, THE VEHICLE BEGAN TO SHAKE AND THE FRONT END MADE A CLICKING NOISE. THE CONTACT THEN NOTICED A BURNING RUBBER SMELL AND NOTICED SMOKE COMING FROM THE FRONT PASSENGER SIDE. A POLICE REPORT WAS FILED. THE VEHICLE CAUGHT FIRE UNDER THE HOOD AND HAS NOT BEEN DIAGNOSED BY THE DEALER. THE FAILURE MILEAGE WAS 90,000. UPDATED 05/28/08 *BF
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10225734April 25, 2008
TIRES, TIRES:TREAD/BELT
CONTINENTAL TIRES (ALL FOUR) ARE SEPARATING ALONG THE TREAD AND THEY CLAIM THE TIRES ARE NOT DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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