Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11653515April 8, 2025
AIR BAGS
The contact owns a 2013 Volkswagen Passat. The contact was notified of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652865April 4, 2025
POWER TRAIN
My vehicle has a transmission coolant leak, which is common for some of the 2014 Passat. Not pretty sure if it is due to the faulty O-ring recalled for some of 2014 passats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652726April 4, 2025
AIR BAGS
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and several unknown dealers were contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652474April 3, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2009 Volkswagen Passat. The contact stated that while driving approximately 35 MPH, the check engine and oil warning lights started flashing on the instrument panel. The contact took the vehicle to a certified mechanic, who attempted to start the vehicle; however, the engine skipped, and the vehicle failed to start. The contact stated that the timing chain had failed. The vehicle was not repaired. The contact learned of the Volkswagen Timing Chain Settlement, ID Number: 16/2765 for the timing chain; however, the campaign ended in 2019. The VIN was not under recall, and the vehicle was not included in the Volkswagen Timing Chain Settlement. The manufacturer was not informed of the failure. The failure mileage was 112,322.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652540April 3, 2025
ENGINE
The check engine light and oil pressure light appeared on my dash screen as I was driving home from work. I pulled over to the nearest repair shop to have the vehicle diagnosed. Upon arriving, the mechanic noticed my oil was low and filled the car with oil. Once that was completed, the car would not start. I noticed it made unusual noises after several more failed attempts. I had the vehicle towed to an authorized dealership to further troubleshoot and they were able to confirm that the engine jumped time due to a failed timing chain tensioner, which requires a new engine since mine is an interference engine. Due to the timing chain tensioner failing, there was catastrophic damage done to the engine leaving the vehicle inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651732March 31, 2025
AIR BAGS
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651424March 28, 2025
AIR BAGS, ELECTRICAL SYSTEM, STEERING
Failed clock spring. Airbag light was present and a rattling noise, when turning, was noticed. Less than 72 hours later, the buttons on the steering wheel, including horn, stopped working, and a louder crack/pop was heard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650576March 25, 2025
AIR BAGS
The contact owns a 2013 Volkswagen Passat. The contact stated that he received notice of NHTSA Campaign Number: 24V834000 (Air Bags) in January of 2025. The dealer was contacted on February 11, 2025, to schedule the recall repair appointment and was informed that the parts would be ordered. The contact called back on March 20, 2025, and was informed that the parts order was cancelled due to the tariffs on Canada, and to call back in May of 2025. The manufacturer was contacted through the website's Live chat, where the contact informed them of the information provided by the dealer. The contact was provided with no assistance and was redirected back to the dealer for parts information. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649841March 21, 2025
AIR BAGS, UNKNOWN OR OTHER
I've repeatedly tried to contact manufacturers about this recall in which they state they will call back and never due , i feel this is a immediate problem and should be fixed due to it may cause harm or death
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649537March 20, 2025
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
The contact owns a 2013 Volkswagen Passat. The contact stated that while driving approximately 40-60 MPH and driving over the roadway, the rear coil spring fractured. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and it was confirmed that the VIN was not under recall. The approximate failure mileage was 177,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649208March 19, 2025
AIR BAGS
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649242March 19, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2003 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 06V017000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649253March 19, 2025
AIR BAGS
There is an active recall (69E6 - Driver Frontal Airbag Inflator) on my 2014 Volkswagen Passat. About 2 months ago, I scheduled an appointment with my local Volkswagen dealer to get this recall resolved. I was told that the parts were on back order and haven't heard anything for almost 2 months, meaning this is not being resolved in a timely manner and I continue to drive my car with added risk. I have continued to reach out to the dealer to no avail. Today, I then attempted to contact Volkswagen directly and was unable to gather anything of value as they continued to tell me that all I can do is continue to stay in touch with my Volkswagen dealer (conversation has been downloaded). At this point - I have no clue how to proceed and just wish to have my recall repaired so I can drive without extra risk of injury. What component or system failed or malfunctioned, and is it available for inspection upon request? 69E6 - Driver Frontal Airbag Inflator How was your safety or the safety of others put at risk? An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes - Safety Recall: 69E6 - Driver Frontal Airbag Inflator Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I was told to wait until the part was available to complete the recall resolution. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No - I received a letter in the mail from Volkswagen of America.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649135March 18, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
Unknown my water pump failed and all out of nowhere
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648696March 17, 2025
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS
Error message alerted to maintenance needed and the air bag light has turned on and remained on. Also said message that front assist inls unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648878March 17, 2025
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I was on top of Beech Mountain NC working at a customer's house when it started to snow. I was at the bottom of their driveway and when I attempted to drive out, the traction control light would turn on, indicating I was losing traction. When this happened, I was unable to accelerate any more and the car started sliding backwards. So sitting in the car in the snow, I pulled up YouTube to figure out the "procedure" to disable traction control so I could get more speed. Turn the car off, ignition on, activate the flashers, push the brake pedal multiple times, then start the car. Traction control disabled, so "simple"! The only problem is once the car starts moving traction control gets enabled again and I'm sliding backwards again! Extremely dangerous on a mountain! Eventually I was able to clear the snow enough and just hold down the accelerator to power out. So now my GPS is telling me I have to drive up a hill to get off the mountain. Same problem: I start up the hill, traction control kicks on and I lose ALL power and begin to slide backwards! Luckily I am a good driver because I was able to control the slide and do a 180 in the middle of the road. So my GPS tries to reroute me and sends me up a different hill! Same exact result! I eventually had to just ignore my GPS entirely and just manually look for a road that was heading down hill. I thought for sure I was either going to wreck because of the traction control or be stuck up there in a snow storm! Not having the option to disable traction control and leave it off so that I could get uphill us very unsafe! The worst part is I didn't even realize my car didn't have the option to disable traction control until I was already stuck! If I'd known that, I would have taken my truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648532March 16, 2025
SERVICE BRAKES
Brake issues that consist of brakes not engaging immediately as I press the brake pedal. Brake pedal also doesn't return as fast as my foot lets off of it. It could be inspected upon request. If the brakes dont engage immediately then there is a potential for an accident if I need to brake at a moments notice. Yes the problem has been confirmed. No it hasn't been inspected. No there isn't a warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648299March 14, 2025
AIR BAGS
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648397March 14, 2025
AIR BAGS
I have recall on my vehicle for driver frontal airbag. I contactes both my local dealerships and VW USA. I have been told that the part needed in on backorder and they have no ETA for availablity. I feel extremely unsafe driving a car with malfunctioned driver airbag which may explode any time and cause fatal injuries. I asked VW to provide me a loaner or to reimburse me for rental but they didn’t accept.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648212March 13, 2025
FUEL/PROPULSION SYSTEM
Car Fuel Pump Leaking. Fuel pump Module failure. There was a recall for this issue on other Volkswagens, but not on the Passat. There are hundreds of cars online with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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