Volkswagen ID.4 Complaints

991 consumer complaints on file.

#11618732October 8, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE
Collision warnings/automatic breaking has failed on vehicle multiple times. Presumably due to the software/hardware not being able to process. This has led to several incidents of near collision when in travel assist (self driving) and in general operation where it has actively backed into objects. Dealer did not have comments on incidents. Also raised infotainment resetting during driving from current campaign which is 6+ months old and they did not have an ETA on a resolution. Recommend pushing a forced buy back campaign as VW is unable to fix these dangerous issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618604October 7, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The dashboard and user interface for the vehicle resets, crashes, reboots, crashes and reboots while driving constantly. The dash and entire console is affected. We have had it serviced at least three times for this issue and it has not been remedied even though VW has done full module replacements. The doors also unlock and lock and unlock and lock repeatedly. We no longer feel safe driving the vehicle because the center console will not remain on for more than a few minutes before starting a crash-reboot cycle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618565October 7, 2024
ELECTRICAL SYSTEM
There was an electrical issue associated with a recall where while driving I had lost power to my dashboard and infotainment system on more than one occasion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618366October 6, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY, SERVICE BRAKES
Volkswagon is being irresponsible with their response to resolving the door issue on my vehicle. The door has opened twice while driving as clearly related to an electrical issue. This is a very dangerous scenario as I cannot predict which door opens at which time. It could be any. I have a video of my door jamb. My vehicle is brand new with 0 damage, this is clearly a manufacturer defect that VW is neglecting to resolve timely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618254October 5, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
when purchased from dealer . was told there were no recalls. Called Volkswagen america. said they would fix soon. no repair aviable. Car is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618253October 5, 2024
UNKNOWN OR OTHER
Call module not working correctly which leaves the gps in the vehicle inaccurate and presents a safety issue for vehicle location using sos. VW states it's a software issue and won't even evaluate it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618104October 4, 2024
BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was experiencing a loss of speedometer information, a loss of rearview camera image, and a loss of several communication functions within the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617953October 3, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
For the past couple of months, noticing an issue where the main Display in center and also Dashboard above the steering wheel goes pitch black with nothing being displayed while driving. A few times, I was driving on the highway and all screens were black, I could not see what speed I was going at. #2: CarPlay is constantly rebooting every 2 seconds, disconnecting and connecting but e not continuously connected #3 CarPlay automatically connects when I am not in the car but in the living room. None of this observations happened in the first 2 years of my ownership but happening now, I have taken an appt with VW dealer but issue is intermittent, it just goes away without me doing anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617624October 1, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 9/17/2024 roughly at 10:00PM, while in the drive-thru picking up food, my Volkswagen ID.4 suddenly self-accelerated out of nowhere as I was slowly driving towards the window to pay for food. I was completely shocked—I’ve never experienced anything like this. I tried to react quickly, but the car surged forward and slammed into a large cement light post. The impact was hard, and the car is now severely damaged. What really shook me was that none of the safety features I’ve come to rely on worked—there was no automatic braking, late front collision warning, and despite the heavy impact, none of the airbags deployed. I ended up feeling all bruised and now have some severe mid-back pain. The thought that I could have easily been hurt more seriously, or worse, could have harmed someone else if this had happened in a crowded area, is traumatizing. This has made me completely lose trust in the vehicle’s safety systems. If the car can do this in such a low-risk situation, I can’t imagine what might happen in a more dangerous scenario. I brought up other safety concerns to Volkswagen that were completely dismissed.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11617557October 1, 2024
BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the instrument panel frequently rebooted, causing the screen to go blank for an extended period. The local dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle remained with the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617414October 1, 2024
STEERING
On the morning of September 27, 2024 while stopped at a retail store in Wake Forest, NC, the 2023 Volkswagen ID.4 steering column module part #j764 failed without warning. The steering column locked up and would not unlock after many attempts. The vehicle’s drive systems were also impacted resulting in the drive units/gears to lock resulting in the car becoming inoperable until the unit is replaced. Contacted VW Customer Care on October 1 for repair assistance. At this time, VW believes consumers should be burdened with the cost to repair this failed critical component which is necessary for the car to function and operate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617195September 30, 2024
ELECTRICAL SYSTEM
NHTSA Recall Number 24V344 This recall has been open with no resolution, time frame to resolution, or any communication whatsoever from VW of America for over 18 weeks now. Fortunately for me this issue has only affected my vehicle a few times (I'd estimate 5-10 instances) but the lack of followup and attention from VW is becoming very disconcerting. When we purchased this car in 2023 VW had materials advertising quarterly software updates for continuous improvement and new features. Their inability to provide a single update in ~20 months, including now when a critical fix is needed, feels like a bait and switch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617135September 29, 2024
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, STRUCTURE:BODY
The two noted open recalls on my 2021 ID.4 have no fix. There has already been one battery cell replaced and another has gone bad. The vehicles lease ends in two weeks and the dealer, understandably, cannot take it as a trade for another vehicle, sell it to us, or resell it as it will sit on the lot until it is picked up by Volkswagen and totaled out due to it being unsellable. However, Volkswagen has no remedy for the vehicle issues, we are now losing out on any sort of trade in value, and are expected to pay the mileage over the lease agreement for a car that will be scrapped once returned. The dealer can only do so much, but Volkswagen not stepping in to acknowledge the vehicle at this point is a lemon and they do not know how to fix it or others, but expecting us to pay "depreciation" and other fees for a totaled vehicle, totaled due to their issues, is unacceptable. It's one thing for defects, another to not be able to fix them and them dump the cost to the consumer. This vehicle has been a financial burden and for the last few months has been a safety concern, and the final result is we as the consumer have to pay the price for it. Fix your design flaws, take responsibility, or don't sell consumers defective products with no support/solutions and dump costs on them. The fact one open recall means the vehicle could lose all electronics (an electric car) and have no insight into vehicle controls while driving, but we have to pay for the defect upon return is ridiculous. Lemon law will be coming into play here as no solution to the issue or remedy for the costs incurred. Being that this could have caused an accident or otherwise harmed my family or others and again the cost is dumped on us is ridiculous. If the engineers in Germany cannot fix the vehicle and have no solution, take it off the roads and find us a solution, at your cost not ours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617024September 28, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
I am writing to complain that VW has not offered any assistance or solution to the electronic software failure noted in NHTSA Recall # 24V344. I have been experiencing software and electrical failures that affect the center and dashboard displays. I have no speedometer or rearview camera display, no warning systems, no cruise control, etc. Also, the car periodically locks itself and won't allow me to enter the car with the key fob, and I have to leave the window open to open the car manually. The lack of a dashboard display of speed is dangerous. I brought the car to VW dealer who reset the software and that fixed the problem for one month and then the problems returned. VW claims it is a software problem but has not offered any software updates or repairs since it was first published as a recall in May 2024. My car is too dangerous to drive when this software failure occurs--which sometimes happens while driving nd immediately affects the drivability and safe operation of the car. When it happens, nearly all the warning lights and messages start blinking and cycling while driving. We need help with putting pressure on VW to offer a solution and repair of this serious operational issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616971September 28, 2024
STRUCTURE:BODY
back right door opened up while driving through our neighborhood at slow speed turning onto another street a few months ago. at the time didn't think much of it and maybe just a fluke but it makes sense now that I know there's a door handle recall. also now our driver side outside door handle won't open as of a few days ago and our VW dealer doesn't know what's going on after trying to fix it and waiting for corporate to call them back. wanted to make sure this was reported in the event we have further issues and they cant repair it. thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616594September 26, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Driver side door handle won't open but other doors do
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616411September 25, 2024
BACK OVER PREVENTION, ELECTRICAL SYSTEM, EQUIPMENT
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the backup camera and speedometer intermittently malfunctioned. The cause of the failure was not yet determined. The approximate failure mileage was 6,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616366September 25, 2024
STRUCTURE, BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the display screen seized and was displaying a black screen. The contact stated that the rear passenger's door handle failed to unlock and open the door. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616118September 24, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Doors unlocking randomly back seat occupants cannot open the door when the car is unlocked and parked. They put a stop sale on all cars in the making because it’s deemed unsafe to sale but a car that is less than 2 months old is deemed safe and won’t buy back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616108September 24, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I leased a car three years ago. This ID4 on May 15,2023 left me at a full stop in the middle of the highway. I then dropped it off to the dealer where they inspected it and saw it was a sensor/software issue, I think. They never actually disclosed the problem, nor held accountability. They insured me after almost two weeks of having to pay gas for a loaner car that they had fixed it and it was safe. After that incident and before my car had been in service countless times, all very inconvenient but not immediate safety issues, until the door handles. The door handles have been recalled twice before this last incident. My car was in there for over two weeks again back and forth. They broke my actual handles and had to go back in again, they claimed they were fixed. Now, almost 6monthankater I go to buy this lemon pre certified through the dealer and they tell me they can’t because it has two open recalls. They failed to say that the open recalls have been since May and are only now informing id4 owners that their doors may unlatch any any moment while driving and kill your babies and someone else’s on the road. Yet, they want me to either extend my lease, turn in the car and pay over mileage (even though I thought I was leasing to buy) or buy out the car not certified through a third party with two open recalls. I am being bullied into keeping a lemon. This car is a lemon and I want Volkswagen to take it off my hands waiving any over mileage and either giving me a new id4 that is safe or my 21,000 dollars I have paid into it. I am not the only one legally bound to these lemons. I demand a resolution for my consumer rights. I will speak to every news station out there until I seek justice for me and so many others.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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