Volkswagen ID.4 Complaints

991 consumer complaints on file.

#11639994January 31, 2025
UNKNOWN OR OTHER
Manufacturer has failed to fix the recall problem in a timely manner. There is a long wait list at every dealership to get the recall fixed and no dealership knows when they will get the door handles in. Recall 57J9- Door Handles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639878January 31, 2025
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 10 - 20 MPH, the passenger’s side rear door unlocked and became slightly opened. The door closed from the momentum while driving; however, the contact pulled over to the side of the road and inspected the door and found no visible defects. The door was automatically locked and secured. Additionally, the infotainment screen was black while reversing and activating the back-over prevention camera. The contact also stated that the back-over prevention camera erroneously activated and remained displayed for an additional 10 - 15 minutes after the vehicle had been shifted into drive(D). The contact stated that the mileage had decreased significantly from 220 to 150 miles and the vehicle failed to display the level of charge for the battery. The dealer was contacted and was unable to provide an estimate for when parts for the recall repair would be available. The manufacturer was made aware of the issue. The failure mileage was 12,800. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639459January 29, 2025
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING, BACK OVER PREVENTION: WARNINGS
My ID.4 was repaired to address the recall for the infotainment system rebooting (NHTSA recall number 24V344). Shortly after this repair i experienced two infotainment screen blackouts, one of which was recorded on video. These blackouts are not the system reboots that caused the recall (I experienced several of those between June and December 2024). In this case the map portion of the screen blacks out and is not responsive to any touch. this restricts use of navigation, reverse video for parking, and many other functions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639284January 29, 2025
ELECTRICAL SYSTEM
An OTA update was released for the 2021 VW ID.4, but that update ended up killing the Car Net Module. I brought the car in to the dealership due to this issue, but they were unable to do the recall because the car net module was no longer functioning. They said it would be over $1,000 to have the part replaced and then they would be able to perform the recall. So at this time my vehicle is still unsafe to drive and the dealership is refusing to do the do the recall unless we pay to have a part replaced that is required to be functioning in order to do the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638342January 24, 2025
STEERING, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While stopped at a red light waiting to turn left, with foot on the brake, my car suddenly accelerated and lunged forward , plowing into the car in front of me with great force. I had to jam down the brake almost to the floor to get the car to stop. My foot was on the brake. There is no way I hit the accelerator. Even if I had, the AEB system is supposed to prevent me crashing at close range. I understand that this is a known issue related to the adaptive cruise control. The force of my car was so great that 3 cars in front of me sustained damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11638200January 24, 2025
ELECTRICAL SYSTEM
Due to unresolved safety recalls I do not drive the VW ID4. I am afraid that I might get into an accident if the vehicle doors open, visual screen goes blank or all electrical power shuts off. NHTSA should demand VW of America to get rid of all their electric cars that have no remedy in place for safety. VW of America is putting the buyers of these vehicles in harm's way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638063January 23, 2025
STRUCTURE
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637902January 23, 2025
ELECTRICAL SYSTEM
In December the vehicle started showing a pedestrian warning sound fault light. The pedestrian warning sound was replaced by a siren that sounds like an air raid siren which makes the car virtually undriveable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636539January 17, 2025
ENGINE
After just under 31K thousand miles of vehicle use, the rear drive motor began making a "clunking" sound upon each braking to a full stop, and again upon accelerating. The local dealer diagnosed the noise as coming from the rear electric drive motor. The technician consulted with Volkswagen "tech-line" personnel, who advised the local dealership to replace the rear drive motor under warranty, which they did approximately two weeks later. The noise no longer occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636485January 17, 2025
ELECTRICAL SYSTEM
-car had large fuse blown while charging causing electrical failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636071January 15, 2025
UNKNOWN OR OTHER
My infotainment and instrument panel displays have frozen or reset multiple times while driving. On one occasion, my air conditioning came out at a high speed, the volume of my radio went up and all of my indicators came on. Luckily I was able to pull over to avoid a crash, but needless to say it was horrifying. I took the car in for service, and they assured me they had reset the OS, and I'd be fine. That extreme of an instance hasn't occurred since, but the infotainment display does still go black, freeze or reset from time to time. Every time, I schedule an appointment to fix the recall, the VW Service cancels my appointment, saying updates keep crashing for other customers. I also receive VW app notifications that my AC is on when I'm not even in the car. Same with the door locks, I constantly receive notifications that my car is unclocked when I know I've locked it and am inside my house. The other main issues with the door handles is the passenger doors often only open after multiple lock and unlock attempts via button the inside the car, bc the fob doesn't always work. Even with new batteries. Again, I've scheduled service appointments to fix the recall, and they cancel it saying they don't have the parts. It's been almost a year, I've been dealing with both of these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636000January 15, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I am writing to express my growing concern regarding ongoing issues with my vehicle, specifically related to the recalls. Over the past year or two, I have contacted both the Libertyville and Palatine, Illinois dealerships numerous times for updates, but I have not received any meaningful responses or resolutions. Despite my repeated requests for repairs, I have been informed that the repairs cannot be made due to a national shortage. As a parent of two infants, I find the issues with the disappearing display and malfunctioning locks to be extremely dangerous. These safety concerns pose a significant risk to my family, and I urge you to prioritize this matter and provide a timely solution. I would greatly appreciate any updates on the availability of the necessary parts and an expedited repair process
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635887January 14, 2025
STRUCTURE
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, there was an audible unlocking sound coming from the vehicle. There was no warning light illuminated. The contact stated that on one occasion, the front driver’s side door independently opened while at a complete stop. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue but was unable to schedule an immediate appointment. The manufacturer was notified of the failure and confirmed that parts were on backorder. The failure mileage was approximately 16,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635609January 13, 2025
SERVICE BRAKES
The contact owned a 2022 Volkswagen ID.4 The contact stated while the driver was driving at an undisclosed speed, the vehicle unintendedly accelerated causing the vehicle to veer off the road, and control was lost. As a result, the vehicle crashed into a ditch, over a sound barrier, and in the middle of a neighborhood road where it came to a stop. The air bags did deploy. No warning lights were illuminated. The driver suffered a mild brain injury, lung injury, and fractured ribs that required medical attention. The driver had an occupant in the vehicle during the failure who was his son and sustained a fractured femur that required surgery, a fractured clavicle, brain damage, and a mild concussion that required medical attention. A police report was filed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was destroyed and towed to an impound lot. The insurance company was currently inspecting the vehicle and pending results. The manufacturer was not made aware of the failure. The failure mileage was not available.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11635598January 13, 2025
EQUIPMENT, STRUCTURE, BACK OVER PREVENTION
The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Number: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635515January 12, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, UNKNOWN OR OTHER
The vehicle has suffered multiple failures of the main infotainment display. This screen is used to show the backup camera, as well as to adjust all vehicle settings and safety systems. The infotainment display will go black, and will not reboot or respond to touch input. This means that the backup camera is nonfunctional, as well as perimeter traffic warnings and vehicle controls for climate and safety systems. The vehicle has been serviced by an authorized VW dealer on multiple occasions, but the issue has reoccured at least three times. Each time, it has required about a month in the shop. The manufacturer has denied a buyback and states that the vehicle is performing as intended. They have also denied reimbursement of expenses. This vehicle has spent over 120 days in the service department within the previous calendar year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635437January 11, 2025
STRUCTURE:BODY
recall states door will open at anytime. this was not explained at the time of purchase. I traded the car back to Volkswagen and was given a much lower offer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635177January 10, 2025
SUSPENSION, UNKNOWN OR OTHER
**Summary of Complaint:** A clicking sound occurs randomly during acceleration, deceleration, and when driving over bumpy roads. Despite bringing the vehicle to an authorized Volkswagen (VW) dealer three times, they were unable to diagnose or resolve the issue. The vehicle is only 2.5 years old and still under warranty. **Detailed Description:** 1. **Symptoms:** A random clicking sound is heard under the following conditions: - When accelerating - When decelerating - While driving on uneven or bumpy roads 2. **Attempts to Resolve:** The vehicle was brought to a VW dealership on three separate occasions. Despite their inspections, they were unable to identify the source of the problem. 3. **Vehicle Details:** The car is relatively new, only 2.5 years old, and remains within the manufacturer's warranty period. 4. **Concerns:** The unresolved issue may pose a safety risk, particularly if the sound is related to critical drivetrain or suspension components. Additionally, repeated unsuccessful repair attempts by the dealer are frustrating. **Resolution Sought:** I would like the NHTSA to review this issue and investigate whether this is a broader concern with similar VW models. I hope VW can be held accountable for properly diagnosing and fixing the problem under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634874January 8, 2025
POWER TRAIN, ELECTRICAL SYSTEM
Two problems. 1) the infotainment module cuts in and out. 2) Most important, the vehicle lunged ahead for no reason from a dead stop. We were lucky not to hit the truck in front of us. The vehicle is not safe to drive. VW corporate doesn't answer their phone and the dealer keeps giving us 800 numbers to try to contact them. What can we do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634810January 8, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Malfunctioning electrical and software in the vehicle. Vehicle's speedometer gauge display will occasionally go blank while driving. Longest video recorded event was 15 minutes of continuous operation with no displays on the speedometer or the infotainment screens. Infotainment system will also periodically reset. Dealer has tried many times to fix the issue, replacing infotainment screen multiple times and other control modules. At one point the infotainment system was resetting every 5 mins on the dot. Having issues with the backup camera staying on as well. Many times it will not be on steady, flickering on and off while in reverse. First reported occurance at 10,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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