Volkswagen Golf SportWagen Complaints

172 consumer complaints on file.

#11581521April 6, 2024
SUSPENSION
Both rear coil springs failed. One broke at the top and bottom and one broke at the bottom. The incident date is the date that it was found. I don’t know how long they have been this way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578205March 19, 2024
SUSPENSION
Performed NH Safety Inspection. Found upon Inspection Left Rear, Driver Side, Coil Spring has failed. Broken. This will make over Ten VW or Audi vehicles we have seen in the last year with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576762March 12, 2024
AIR BAGS, ELECTRICAL SYSTEM
Clockspring failure. VW does not cover this critical safety part under warranty. Air bag is non functional (air bag light on) horn is non functional. Other controls on steering wheel not functional.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576160March 8, 2024
AIR BAGS
Steering wheel "Clock Spring" has failed at 76,000 miles. Heard an clicking sound when turning leading up to issue, then a POP sound. Airbags, horn, cruise control, and other wheel controls all dead. I see this is a common problem, obviously a bad part from VW, and a MOJOR safety risk since Airbag will not deploy. This should be a recall, or free repair when it breaks at least, no reason this part should ever fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574049February 26, 2024
UNKNOWN OR OTHER
The grab handles to not remain flush to interior roofliner. The springs or appartatus is defective. All four handles hang down (some were never used). Passengers and drivers hit their head on these handles when entering or exiting the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568828January 30, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2019 Volkswagen Golf Sportwagen. The contact stated while driving 55 MPH, the vehicle lost motive power and stalled. The vehicle restarted after 15 minutes but then stalled again. While driving 45 MPH on three other occasions, the vehicle stalled. The check starting system message was displayed. The contact called the local dealer and was informed that the part to repair the vehicle was not available. The contact called another local dealer, Volkswagen Lee’s Summit (2225 NE Independence Ave., Lee's Summit, MO 64064) and was informed that the parts were not available. The manufacturer was contacted but the contact was awaiting a call back. The contact stated that the failure was related to NHTS Campaign Number: 23V604000 (Electrical System). The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563225January 3, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Volkswagen Golf Sportwagen. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561553December 22, 2023
ELECTRICAL SYSTEM
TDI Auxiliary heater (PTC) brown ground wire melting and causing a terrible plastic burning smell inside cabin. Wire likely will cause a fire. Many reports of this happening to other individuals on the Internet forum TDIforum.com
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556259November 21, 2023
SUSPENSION
Both rear coil springs have broken. Ref: NHTSA Campaign 19V188000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555465November 16, 2023
ELECTRICAL SYSTEM
In 2019, VW issue a recall (37M2) Shift Lever Micro Switch for failing resulting in noncompliant Theft Protection and Rollaway Prevention. The recall was issued for 2015-2019 Golf and 2017-2019 Golf Sportwagen, HOWEVER, in Canada, the recall included 2015-2019 Golf Sportwagen. I have a 2015 Golf Sportwagen (USA) with a failing Shift Lever Micro Switch. There is no different between the Canadian and US Model for this part. I believe that VAG should include 2015 models in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552676October 30, 2023
POWER TRAIN, WHEELS, UNKNOWN OR OTHER
My wife's Golf Sportwagen has a sort of whop whop noise evident at about 30 -35 MPH that gets a bit more pronounced at 60 MPH. The brakes seem fine. No pulling or pulsations in the brake pedal. They work well. The pads are not worn out and the discs have smooth, shiny surfaces. The car steers straight and feels normal. The tires are original with ~20,000 miles on them. I expect this could be a tire problem. I took the car to Ken Ganley Volkswagen Bedford, Ohio on August 23, 2023 to have this evaluated and to have a coolant leak repaired. The dealer did not write up the noise issue. When I picked the car up, they told me they test drove the car and the noise was tire related. The repair order stated they took the car on a 5 mile test drive. They lied. They returned the car with exactly the same mileage on the odometer as it had when I brought the car in for repair. I called the service manager and his response was "We do the best we can". Nothing more. There is a noise in the drive train, possibly tires, that Volkswagen hasn't yet evaluated even though the car is still covered under it's new car warranty. I don't know if this is going to turn out to be a safety issue or not. I called VW but the rep only wanted to know what our phone numbers are even though I told her multiple times that they are the same as the day we purchased the car. Then they wanted to know if they had financed the car even though I paid cash. The lies I was told and lack of evaluation by their dealer didn't seem to matter much. Before I just started explaining the situation, the rep, Tiffany had told me to call back later because she didn't want to record the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547064September 28, 2023
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
The contact owns a 2016 Volkswagen Golf Sportwagen. The contact stated while driving at high speeds, the vehicle started to shake abnormally. No warning lights were illuminated. The vehicle was taken to an auto body shop where it was diagnosed and determined that the rear axle coil springs had fractured and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543674September 10, 2023
SUSPENSION
I earlier made a report about my issue- but since then I discovered that BOTH rear springs were broken - multiple times- Repair was completed and I’ve attached photos of old parts Additional research shows that VW has an active recall campaign open on rear springs for the 2013 and 2014 Sportwagen and some 2015, but not the 2015 that I own….
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540573August 24, 2023
LATCHES/LOCKS/LINKAGES, POWER TRAIN
The contact owns a 2015 Volkswagen Golf Sportwagen. The contact stated that while her son was stopped at a gas station, he shifted the gear shift lever to park and the hazard warning lights illuminated; however, none of the four door latches would lock as needed. The contact took the vehicle to the local dealer, where it was diagnosed that the gear shifter assembly needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538456August 14, 2023
FUEL/PROPULSION SYSTEM
The fuel system is completely shot, with fuel leaking from the gas tank after a ride once and pressure building up in the gas tank. Gas pumps click off after only putting one to two gallons in the tank, despite the tank being nearly empty. Mechanic replaced Evap canister and fuel suction pump, seemingly solving the problem temporarily only for them to resurface. Fuel leaking from the tank while driving severely risks my safety, as it is possible that pressure could cause the fuel to leak onto the engine, thus causing rapid combustion of the vehicle. The dealership has not assessed the problem, only a qualified mechanic has. It has not been inspected by manufacturer, police, insurance representatives, but has been inspected by a mechanic. No warning lights or messages have appeared in relation to this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537410August 9, 2023
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2015 Volkswagen Golf Sportwagen. The contact stated while driving approximately 35 MPH, the vehicle started to run rough. The contact shifted the vehicle into park(P) when she reached her destination and smelled an odor of gasoline. The contact observed that gasoline was leaking out of the fuel tank under the wheel well. The contact stated that the driveway was wet from the gasoline. The contact stated no warning light was illuminated. The contact had attempted earlier in the day to fuel the vehicle and was unable to fill the fuel tank. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel tank, fuel pump seal, fuel tank hardware, passenger’s side rear trailing arm bolts, heat shield nuts, purge valve, and evap canister needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact related the failure to a recall repair performed on the vehicle under NHTSA Campaign Number: 16V647000 (Fuel System, Gasoline, Engine and Engine Cooling). The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537285August 8, 2023
SUSPENSION
Broken rear suspension coil spring 08/2023- found part laying on the ground under my car-
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535834August 1, 2023
SUSPENSION
Got in touch with VW regarding recall 42J5 but manufacturer tells me that my vehicle is not a part it the recall. I believe since my car is 2017 which is a part of the recall, there is a chance a defective part could have been used on my car. Also VW refused to provide me with parts numbers for the effected vehicle. I was going it compare with parts on my vehicle which are broken ( coil springs)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532927July 18, 2023
AIR BAGS, VEHICLE SPEED CONTROL
As I was leaving work yesterday, I noticed that the Air Bag indicator was showing on the dash. It was not showing when I drove it to work. I also noticed that my Cruise Control is no longer working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532824July 17, 2023
SUSPENSION
The rear coil spring fractured and caused a suspension issue. This is the same issue as reported in NHTSA campaign number: 19V188000 covering the same vehicles built a few months after mine. The vehcile is being repaired now and the issue has been confirmed. The component has been inspected by a service technician and the issue has been confirmed. Parts have been retained for evidence. There were no warnings, messages or symptoms. VW has been notified, but confirmed this is not their issue to fix. This issue should result in an extended recall to cover the same vehcile, just earlier models, so there are no resulting accidents, injuries, or deaths.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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