Volkswagen Golf SportWagen Complaints

172 consumer complaints on file.

#11633263December 30, 2024
ELECTRICAL SYSTEM, ENGINE
In the last year, my car has experienced multiple instances of the Diesel Particulate Filter (DPF) warning light, check engine light, and a flashing glow plug light on the dashboard. Despite multiple visits and repairs at Sheehy Volkswagen of Springfield, these issues persist, particularly in sub-freezing temperatures. Upon independent inspection of the engine compartment, I found multiple exposed wires, broken wires, and poorly repaired broken wires. The most significant concerns are as follows: Repeated DPF Issues: Over the last three years, the DPF warning and related issues have recurred each winter. Initial attempts to rectify the issue included a DPF regeneration procedure, which temporarily cleared the fault codes but did not address the underlying problem. The DPF was finally replaced in mid-2024, yet the same problems manifested with a brand new component just months later. Extended Repair Time: Sheehy Volkswagen of Springfield had my vehicle for a total of six months (Dec-23 to May-24), during which they were unable to diagnose or fix the problem despite escalating the case to Volkswagen HQ (Business Case Numbers: BT1167682 and BT1177805). This delay is unacceptable. Poor Customer Service: Throughout this period, customer service was unsatisfactory. I was frequently passed between customer service representatives, none of whom were sufficiently informed about the ongoing repairs. Incorrect Diagnosis and Repairs: After replacing the DPF, ECM, temperature sensor, and wiring harnesses, the issue persisted. It was eventually suggested that a wiring problem might be to blame, yet no comprehensive solution was provided. Incompetence and Safety Concerns: Upon retrieving my vehicle, I noticed white smoke emanating from the engine compartment, which I discovered was due to the coolant reservoir being overfilled. Additionally, an independent inspection revealed exposed and poorly repaired wires, posing a serious safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630163December 11, 2024
ELECTRICAL SYSTEM
Supplementary auxiliary electric heater ground connector melted and could have caused a fire. Original part #5Q0963235B. A recall (17V-62) for this part was active for various Audi and VW models but for whatever reason my car was not included. Car was brought to Valenti VW on 3/1/24 for inspection after burning smell was emitting from vents. Dealer was unable to locate the source of the problem. Discovered the defective heater myself during fall season when heat was necessary. Please see attached photos. I feel I am entitled to reimbursement for the costs associated with getting this dangerous situation repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627212November 25, 2024
AIR BAGS
The contact's partner owns a 2015 Volkswagen Golf Sportwagen. The contact stated that while driving at approximately 30 MPH, he observed that the air bag warning light was illuminated. The contact also heard an abnormal soft clicking sound in the cabin while turning the steering wheel to the left or to the right. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V483000 (Air Bags); however, the VIN was not included. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620588October 18, 2024
SUSPENSION
Left and Rear Coil Springs have snapped in half due to unreasonably dangerous defective manufacturing. This is consistent with the open recall for the exact condition: NHTSA's campaign number: 19V188000. However, VW North America refuses to consider my vehicle for the recall as my vin is not included. Although the snaps reflect a a dangerous manufacturing defect, VW incorrectly has determined the rear coil springs on my vehicle are not "in the batch" of defective coil springs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618461October 7, 2024
POWER TRAIN
The clutch master cylinder failed at less than 37,000 miles and is not covered under the manufacturer's standard (for 2018 models) 72,000 mile warranty. I had to spend $500+ to replace the part at an independent mechanic. Fluid levels were fine and there were no leaks. Just a faulty part. I have owned cars with a manual transmission for almost 40 years and never once had to replace any clutch components, including in cars with well over 100,000 miles on them. It was a potentially dangerous event. I depressed the clutch pedal to put it in gear and the pedal sank to the floor. I couldn't get the car in gear. I couldn't restart the car. Fortunately I was on a side street not too far from home. I was able to pull up the clutch pedal and pump some pressure back into the system and drive home. I can only imagine how scary and unsafe this would have been if I had been stopped on a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616323September 25, 2024
ENGINE, SERVICE BRAKES, STEERING
The emissions modification calibration by Volkswagen causes the coolant to be exposed to elevated temperatures due to higher exhaust gas recirculation (EGR) use to control emissions. These elevated higher temperatures degrade the coolant faster than designed and lead to precipitates falling out of solution in the factory filled G13 coolant. This causes buildup and deposits to form throughout the cooling system, particularly in the heater core which can block proper coolant flow & lead to coolant system failure, specifically of hoses associated with the heater core. When these fail the engine can over heat, and stop which causes loss of steering, propulsion and braking abilities. There is a similar problem on 2012 models with the TDI engine, which has been addressed but the 2015 models are being stranded on the roads creating a safety hazard to the drivers of the vehicles and other motorists on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615900September 23, 2024
FUEL/PROPULSION SYSTEM
VW USA is offering no help in getting our recall work done. Their only suggestion is for us to work with our shipper. Our car is located in Italy because we are an active duty family stationed under orders at naval air station Sigonella. Our shipper has contacted VW Italy, and they refuse to help. The shipper also notes that they can’t ship the car anywhere anyways because the recall has to do with the fuel system. In effect, our car is now trapped in Italy, unable to be shipped off the continent. Perhaps NHTSA could persuade VW USA to perform our recall work here in Italy?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610141August 22, 2024
FUEL SYSTEM, GASOLINE
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606993August 7, 2024
FUEL/PROPULSION SYSTEM
When fueling the car at the gas station, the gas pump would shut off, almost immediately and the little fuel would gush out of the tank. We are unable to fuel the car. Repeated several times, but unable to fuel the car. From reading various online forum posting of folks with a similar problem, it appears that the suspect is the suction pump. Called the dealer and the recommend getting a new gas tank. Estimate cost of repair-$4,000. Taking car to dealership to have the suction pump replaced under the recall and see what happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597732June 29, 2024
AIR BAGS
Passenger Occupancy Sensor (0152612) failed causing airbag and seatbelt warning lights to illuminate. Airbag was not functional while lights were on. Dealer diagnosed and repaired issue for $892.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593720June 11, 2024
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2017 Volkswagen Golf Sportwagen. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 60 MPH, the fuel tank was leaking. The vehicle was taken to a local dealer where it was diagnosed that the EVAP system had been filled with fuel, but the fix for the vehicle could not be determined. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592925June 6, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Volkswagen Golf Sportwagen. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590136May 22, 2024
SUSPENSION
[XXX] loud clunking noise from right rear of car taken to VW KIngst on, NY, diagnosed with broken rear springs there is a recall but not for my VIN number, but my springs are broken, maybe VIN numbers need updating INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588744May 14, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
It has been 3 months since the issue below was reported (per NHTSA) and no repair is available. I called and asked what I can do in the meantime to ensure safety of me and my 6 year old and was not provided with any information. Feb 14,2024 Manufacturer Recall Number20UF NHTSA Recall Number24V110 Recall StatusRecall Incomplete, remedy not yet available Summary The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific seal inside an affected suction jet pump fails, the fuel may flow directly into the EVAP system. If this happens, fuel could accumulate in the EVAP system and may leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, may result in a fire. Safety Risk Leaking fuel, in the presence of an ignition source, may result in a fire. Remedy REPAIR NOT YET AVAILABLE Manufacturer's Notes If you should have any questions, please contact Volkswagen using your preferred method of communication at www.vw.com/contact or by calling 800-893-5298.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588747May 14, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY, BACK OVER PREVENTION: WARNINGS
Despite settling a class action lawsuit re: moonroof leakage, VW refuses to cover the same repair for my VW Golf Sportwagen. I have the same issue but could not participate in the class action suit due to mileage. I routinely have to bail 1/2 - 1 gallon of water out the spare tire area if its been raining. Water now also collects in the footwell behind the driver's seat/in front of my child's seat. The bolts affixing the seatbelts to the floor are rusted and there is mold under the carpet. The car now has electrical issues, including the alarm no longer sounding when I am reversing and someone is approaching in my blind spot. In addition, when the weather has been wet, the back up camera does not work and, mid trip, the car alarms sound, indicating the car must be serviced and the brakes and airbags are not working. These problems disappear after a few days of dry weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588521May 13, 2024
SUSPENSION
There was a recall on my vehicle due to a spring issue. Presumably I have the same springs as those on cars that were recalled, even though my car was not recalled. My springs are damaged, but VW refuses to take responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588096May 10, 2024
SUSPENSION
While driving approximately 50 mph I heard a clunk noise from the back of the car I was close to our service garage in Meaford Ontario Canada so I stopped there and left the car with them They called and said the right rear spring was broken in 2 places One break was rusty and the second break was fresh and clean We investigated and saw that there was a recall 42J5 so we instructed the mechanic to replace both as per the notice to save the cost of towing($200) the car 30 miles We purchased the replacement springs from the local dealer We have now been advised by VW that they do not have to honour the recall because the VIN is not on their data base To me that confirms that the data base must be wrong because I had a spring break I have reported this to Transport Canada as well but I know it is North American issue I clicked [XXX] and 12345 as a zip code my address is actually in [XXX]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584966April 24, 2024
SUSPENSION
Broken rear coil spring requiring replacement of both rear springs. The springs were replaced at the state safety inspection in August 2023. The broken parts were not retained. Failure of part could have resulted in loss of control of the vehicle. The work was completed by an independent garage. There was no warning other than reduction of ride comfort.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584765April 23, 2024
FUEL/PROPULSION SYSTEM
Currently gas is pouring from back right bumper. The pump is siphoning gas from the tank & onto the pavement. In the garage & on the driveway. We cannot fill our tank more than 1/4 at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583342April 16, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Volkswagen Gulf Sportwagen. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact was concerned about the vehicle catching fire. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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