Volkswagen Eos Complaints

426 consumer complaints on file.

#11540209August 22, 2023
ENGINE
Multiple random misfires and failed ignition coils. My mechanic suggested that I report this because he has seen multiple instances of this in VW models like mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521753May 12, 2023
ELECTRICAL SYSTEM:HORN, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failure mileage was 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521427May 10, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
Unable to drive vehicle ABS system failure - no braking is possible. ABS warning light and loss of braking control while attempting to drive. The module part recall 45F2 does not apply to my year 2011 vehicle. Though the previous year there is a recall for the part by VW. VW representatives will not offer recall or payment for part replacement saying recall does not apply to 2011. Vehicle is at risk. VW will not assume responsibility for faulty part. The vehicle is too dangerous to drive. Consumers should be informed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504490January 30, 2023
ENGINE
Drove the car to the bank when trying to leave the car would not start. We towed the car to the volkswagen dealership `and they said it the engine and some other faults totaling over $21000.00 Now the car is back home and not repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494025November 17, 2022
POWER TRAIN, ELECTRICAL SYSTEM
On 2 separate occasions, I lost transmission service to my 2016 VW EOS. 65K miles. While driving, my RPM increased dramatically, and it felt like the car went into neutral and wouldn't accelerate. I came to a slow, uncontrolled stop on the side of the road. The EPC code, check engine light and the gear indicator warning lights were flashing. It was very scary to not have any control of the car. Very unsafe situation. The code reader indicated code U0103 meaning "lost communication with gear shift module". LP and Sons DeLand FL, repaired the vehicle, citing: remove and replace transmission gear shift.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489587October 17, 2022
POWER TRAIN
The contact owns a 2010 Volkswagen EOS. The contact stated while coming to a complete stop, the vehicle stalled. The message "Transmission Overheating. See Owner’s Manual" was displayed. The contact turned off and restarted the vehicle. The contact was able to continue driving. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. However, the failure reoccurred increasingly while driving. The vehicle was taken back to the dealer who informed the contact that they could not duplicate the failure. The contact associated the failure with NHTSA Campaign Number: 09V333000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to follow up with the dealer. The failure mileage was approximately 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485586September 21, 2022
ELECTRICAL SYSTEM
1) The flip up backup camera, yes it is available for inspection. I do have intentions to try and fix it like all the others unless asked to wait. 2) we bought a car with a backup camera for the safety of our 19 year old and others around her after she has crashed her car going fwd, we would hate for her to miss something backwards since she is only 4’10’ 3) yes it has been confirmed by an independent service center, certified by Volkswagen. They confirmed that the wires have broken and a new camera is needed. This is a very common issue. 4) no the component has not been inspected. From reading other ppls comments they do not assist. They have a radio firm up date and they want you to pay for that to fix the glitches. 5) honestly we just purchased the car and when we test drive it the backup sensor showed three dashes, it was turned on to that setting so we have no clue until we tried to change it and had it checked out. But from what I have read this has been going on for years. Not sure when they first started. You can clearly see the red broke off in the black part and while taking the pictures it so fragile another wire broke. It’s not like you can just replace a cable going into the camera like the newer ones.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483144September 6, 2022
SUSPENSION
The vehicle has 37444 miles on it and the front driver side coil spring was laying broken off partially by the front wheel well when I went to move vehicles around (The vehicle was sitting, not driving when the coil broke, which really is curious). I reported the issue to VW customer care tonight (9/6/22) and they said that it was outside of warranty-Essentially nothing they could do. The complaint number is 05384519, and the rep I spoke with is named Tara. This is not something that should happen with a front coil spring (maybe sagging at 100k+) and seems indicative of bad heat treat. There are other complaints filed with NHTSA regarding this same issue on VWs of the same era. If this had happened while driving, it could’ve caused a catastrophic failure and a pretty significant accident if the tire was hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481893August 29, 2022
AIR BAGS
I have contacted vw and brought vehicle in for airbag module light. Code 01218 due to passenger seat airbag. Was told it wasn’t repairable. Isn’t this a safety issue? I thought all airbags were covered under the life of the vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475803July 25, 2022
STEERING, AIR BAGS
The clockspring on the car went out. This mean all steering wheel controls don’t work, but more importantly, the air bags do not work either. We were told by the dealer the clocksprings are on back order and have been since November 2021. There are 8500 already on back order. We were told it could be 6 months to a year before the part is available. Dealership says VW won’t allow them to do loaners, VW says it’s up to the dealership. I’m the meantime, my 24 year old is driving around with no air bags.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469910June 18, 2022
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Mid December 2021 the airbag light displayed and all functions on steering wheel quit working to include horn, cruise control, and all other buttons that interface with phone, radio and computer. After daughter returned from college 1st week of February 2022 was the first date available and is when the vehicle was seen by Volkswagen of Little Rock. Service Manager [XXX] reported the Clockspring was faulty and this is a manufacturer defect that is covered fully by Volkswagen, however, the Clockspring has been on back order since February and after calling every 2 weeks and calling again yesterday, 17 June 2022, with still no end on sight, I am filing this formal complaint. My college age daughter drives this vehicle with no horn and no driver airbag. As a retired US Army Veteran, I am all too familiar with risk assessment and mitigation and believe my daughter should not have to continue driving an unsafe vehicle. Additionally, we did not pay hard earned money to have a faulty and unreliable car and unsatisfactory driving experience. We either want a vehicle replacement or for Volkswagen to make good on their promise to fix the problem. Respectfully, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463288May 3, 2022
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Clock spring failure causing complete disconnect of all steering wheel electrical components as well as disabling the airbag
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461699April 21, 2022
AIR BAGS, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Clockspring is a recalled item… Took the car in for repair in early February. They (Little Rock Volkswagen) said them and continue to say the part is on back order (and there is over 4000 on back order) and cannot tell me when the part will be in. I called VW corporate and filed a complaint, they said the back order problem is between the dealer and the part manufacturer… On a recalled item? This is unacceptable. The airbag light is on but they tell me my daughter is safe. That there is not an airbag problem… But if there was I guess she just wouldn’t know… VolksWagon needs to own this problem and resolve at the corporate level and get the part replaced or replace my vehicle. Little Rock VW today had the audacity to suggest that I find the part on EBay and find a backyard mechanic to install it as they cannot??? Really? A back yard mechanic??? A part on EBay?? Corporate was no better… Took my complaint and said I’d just have to wait on the part???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461339April 19, 2022
AIR BAGS
The clockspring in my 2014 VW Eos failed on January 17, 2022. It was brought into the Alexandria, VA VW dealer who confirmed the problem and that the clockspring was under extended warranty due to known problems on January 19, 2022. However, the part was unavailable and no ETA was available, so I brought the car back home. As of April 19, 2022, Volkswagen continues to have no ETA for this part despite ongoing communication on my part. The vehicle has no working driver's side airbag or horn, which is a safety risk. Vokswagen continues to state that they are awaiting an ETA from their manufacturer. This must be impacting a significant amount of people, as this part is used for a number of Jetta and Eos model years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449887February 2, 2022
STRUCTURE:BODY
While my wife was exiting off of I-75 approaching the traffic light to turn left, the sun roof exploded into pieces. Large and small pieces of glass were scattered throughout the car. The approximate speed was 40 MPH. Luckily she was not hurt or got any glass in her eyes. My name is [XXX] (Husband) and cell phone # is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449367January 29, 2022
AIR BAGS, ELECTRICAL SYSTEM
The horn stopped working and the air bag icon warning light came on. The center console display is not working. My biggest concern is that of the Steering Wheel airbag not deploying in case of an accident. Told that there is a Clock Spring mechanism inside of the steering wheel that controls these functions and needs to be replaced. Cost is around$400-$600. Trying to determine why this safety feature was not recalled if in fact the air bag system was compromised with a faulty part. Need to know how to diagnose this defective part before I have a technician pull the steering wheel apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447593January 15, 2022
ENGINE
The motor abruptly shut off while driving. Within 20 seconds the inside of the car filled with smoke and shortly thereafter there were visible flames seen through the front grill. Fire spread and fully engulfed the car. Flames extended 20 feet. Fire dept and police responded. The vehicle was a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11447174January 12, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, POWER TRAIN
The contact owns a 2010 Volkswagen EOS. The contact stated that while driving at 45 MPH, the vehicle loss motive power with several unknown warning lights illuminated. The contact stated that white smoke started coming from the vehicle. The contact steered the vehicle to the side of the road. The contact had the vehicle towed to a dealer where the water pump was replaced. She also stated that the ABS warning light had illuminated on the instrument panel which resulted in the engine not starting. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired for the ABS failure. The failure mileage was approximately 50,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446708January 8, 2022
STEERING
I pressed the steering wheel to activate the HORN. The HORN did not work. My VW dealer (Valenti VW, Watertown, CT) after 1.5 hours determined the the spring on the steering wheel that activates the horn and possibly the airbag is broken. The spring is broken and is back ordered since 12/20/2021. VW IS ACUTELY AWARE OF THIS ISSUE AND EXTENDED THE WARRANTY TO 10 years and 100,000 miles. This is a very serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445178December 27, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My ABS/ ESC light was on and the brake light was flashing randomly. After diagnostics it appears the ABS module is intermittently not receiving power. Because of this the ABS/ESC system randomly does not work as it should. This seems to be the same issue as the 16V-913 safety recall, but my car was manufactured on July 14, 2010 which was 33 days after the June 11, 2010 cut off date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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