Toyota Sienna Complaints

9,048 consumer complaints on file.

#10249306November 19, 2008
LATCHES/LOCKS/LINKAGES
CAR: TOYOTA SIENNA CE, 2003 RE: LATCHES, LOCKS, LINKAGE YOU HAVE A NUMBER OF COMPLAINTS IN YOUR DATA BASE REGARDING LATCHES, LOCKS, LINKAGE. ON WHICH I ALSO HAVE A COMPLAINT. I HAVE A STICKY (INSIDE) DOOR RELEASE BUTTON PROBLEM. WHEN IT IS DEPRESSED, TO OPEN THE DOOR, THE BUTTON WILL NOT RETURN TO ITS NORMAL POSITION RESULTING IN NOT BEING ABLE TO KEEP THE DOOR CLOSED (LATCHES WILL NOT ENGAGE TO HOLD THE DOOR SHUT). I ALSO HAD THIS PROBLEM IN 2005 (OTHER SLIDING DOOR), WHICH WAS FIXED UNDER WARRANTY (INVOICE #310955, 06DEC05). DRIVING WITH THE DOOR UN-LATCHED IS DANGEROUS AND IS ALSO A SAFETY ISSUE. BECAUSE OF THE MANY COMPLAINTS FILED UNDER THIS HEADING (BUT UNABLE TO DETERMINE IF STICKY BUTTON WAS THE REAL PROBLEM), IN YOUR DATA BASE, I WOULD LIKE TO SEE TOYOTA FIX THIS ITEM IF IT IS A PROBLEM. DEALER ESTIMATED COST TO FIX THIS PROBLEM IS $170 (INVOICE #425596, 12NOV08). THEY INDICATED THAT THE ENTIRE DOOR HANDLE AND SUB-ASSEMBLY MUST BE REPLACED. IT SEEMS TO ME THAT ALL IT NEEDS IS A NEW SPRING OF SOME SORT, BUT I MUST AGREE THAT I HAVE NO TECHNICAL KNOWLEDGE OF PROBLEM OR HOW IT WORKS. THE HANDLE (NON-MOVING PART, BOTH INSIDE AND OUTSIDE) LOOKS GOOD AND IS NOT DAMAGED OR DIRTY IN ANY WAY (VISUAL INSPECTION). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249092November 18, 2008
STRUCTURE:BODY
THE DRIVERS SIDE AUTOMATIC SLIDING DOOR OF MINIVAN IS STUCK OPEN. WHILE THE DOOR WAS OPENING I HEARD A STRANGE CRUNCHING NOISE, WHEN I PUSHED THE AUTOMATIC CLOSE BUTTON THE DOOR WOULD NOT CLOSE. I DISABLED THE POWER DOOR AND THE DOOR WOULD NOT CLOSE MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248944November 16, 2008
LATCHES/LOCKS/LINKAGES
NOTICED THE POWERED 2ND ROW PASSENGER SIDE DOOR STARTED FALLING TO CLOSE. I NOTICED DEEP SCRATCHES ON THE INSIDE RAILS/TRACKING MECHANISM W/C SEEM TO CAUSE BY ROLLERS. THE DOOR BRACKET SEEM TO BE RUBBING AGAINST THE BODY CAUSING DEEP SCRATCHES, LOOKING CLOSER SEEMS THE WHOLE DOOR BRACKET & HINGE IS ABOUT TO DROP OFF. BEING PROACTIVE , I HAD ASKED MY TOYOTA DEALERSHIP TO CONSIDER APPLYING RESOLUTION BASED ON TSB EL004-04. THIS WAS THE TIME WHEN MY VAN IS STILL WITHIN 36K/36MNTH PERIOD PER TSB, HOWEVER I WAS ADVISED BY MY TOYOTA DEALER DURING THAT TIME THAT UNLESS THEY SEE THE ISSUE, THEY ARE UNABLE TO APPLY THIS TSB. SINCE THEN I HAVE INCURRED AN ESTIMATED MILEAGE: 49,950 WHEN MY VAN STARTED HAVING THE PROBLEM. HAVING 2 SMALL KIDS SEATED ON PASSENGER ROW, THIS SHOULD BE TREATED AS A VERY SERIOUS SAFETY ISSUE THAT MUST BE RESOLVED ASAP. THIS ISSUE HAS BEEN WELL DOCUMENTED AND IS A KNOWN ISSUE BY TOYOTA SINCE APRIL'04. I'VE SEEN ITEMS IN FORUMS WHERE SIENNA OWNERS LIKE ME HAVING THIS SAME PROBLEM. TSBS ARE ONLY DEALT WITH AFTER THE FACT. I MY OPINION, THIS ISSUE SHOULD BE CONSIDERED & TREATED AS A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248957November 16, 2008
STRUCTURE
RETURNING HOME IN HEAVY RAIN ONE WEEKEND AND WASHED OFF DIRT BEFORE GARAGED THE VEHICLE, OCCASIONALLY REQUIRED TO OPEN THE PASSENGER SIDE AUTOMATIC SLIDING DOOR. A WEEK LATER FOUND OUT THE SLIDING DOESN'T OPERATED AUTOMATICALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248804November 14, 2008
SEATS, STRUCTURE
LEFT SLIDING DOOR ON 2004 SIENNA XLE LIMITED IS FAILING TO WORK PROPERLY AND FRONT SEAT HEATER DRIVER SIDE STOPPED WORKING- HAD IT "REPAIRED" AND IT STILL DOESN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248809November 14, 2008
SEATS, LATCHES/LOCKS/LINKAGES
LEFT SIDE SLIDING DOOR IS NOT CLOSING OR OPENING AUTOMATICALLY EVERY TIME WHEN BUTTON IS PUSHED IT WON'T OPEN OR CLOSE SOMETIMES BUT ONLY IF I PULL ON THE HANDLE AND PULL IT OPEN PART OF THE WAY AND THEN IT GOES THE REST OF THE WAY CLOSED SEAT HEATER HASN'T WORKED FOR AT LEAST A YEAR I'M GUESSING EVEN AFTER HAVING IT "REPAIRED"ALSO THE DOOR WON'T LOCK OR UNLOCK WITH THE AUTOMATIC BUTTON ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248723November 13, 2008
STRUCTURE:BODY:DOOR
I HAVE A 2004 SIENNA WITH POWER SLIDING DOORS. THE DRIVER SIDE DOOR GOT STUCK AND WOULDN'T CLOSE WHILE MY WIFE AND 2 CHILDREN WERE OUT RUNNING ERRANDS. MY WIFE HAD TO DRIVE HOME WITH THE DOOR OPEN BECAUSE IT WAS LATE AT NIGHT AND I WAS OUT OF TOWN AND COULDN'T PICK HER UP. THIS WAS OBVIOUSLY A HAZARD TO MY FAMILY INCLUDING THE FACT THAT THEY WERE FREEZING FROM THE WIND BLOWING IN THROUGHOUT THE CAR. I TALKED TO THE SERVICE CENTER AT MICHAEL'S TOYOTA IN BELLEVUE, AND THEY SAID IT WOULD PROBABLY COST AT LEAST $1500 (PROBABLY MORE) SINCE MY CAR IS OUT OF WARRANTY. OBVIOUSLY, I THINK THIS IS RIDICULOUS SINCE THE CAR IS LESS THAN 5 YEARS OLD AND ONLY HAS ~66K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248750November 13, 2008
STRUCTURE:BODY:DOOR
THE MOTOR WHICH POWERS THE PASSENGER SIDE POWER DOOR IS CRACKED (AND BROKEN). THE DEALER WANTS $2008.51 TO FIX THE PROBLEM. THE CAR HAS NEVER BEEN IN AN ACCIDENT, AND THE DOOR ONLY WENT THROUGH NORMAL WEAR AND TEAR. THERE WAS NO EVENT LEADING UP TO THE FAILURE, IT JUST STOPPED WORKING. THE DOOR IS ONLY ABLE TO BE OPERATED THROUGH MANUAL OPERATION NOW. I CAN'T AFFORD TO FIX THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248602November 12, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE MOTOR FOR THE DRIVER'S SIDE SLIDING DOOR FAILED. AS A RESULT, THE DOOR CAN NO LONGER BE SHUT AND THE VEHICLE CANNOT BE DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER AND WILL BE REPAIRED AT THE COST OF $1,600. THE FAILURE AND CURRENT MILEAGES WERE 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248655November 12, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
2004 TOYOTA SIENNA XLE AWD VAN. POWER PASSENGER SLIDER WILL NO LOCK IN OPEN POSITION AND WILL CLOSE ON OWN AS PASSENGERS ARE IN DOOR WAY, IF PARKED ON SLOPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248443November 11, 2008
STRUCTURE:BODY:DOOR
AUTOMATIC SLIDING SIDE DOOR (2004 TOYOTA SIENNA,MALFUNCTIONS WHEN PARKED ON INCLINE. DOOR OPENS AND SHUTS ERRATICALLY AND DOES NOT "STOP" (AUTOMATIC STOP SEEMS TO HAVE DISAPPEARED ALSO) CAUSING CHILDREN TO BECOME PINNED IN DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248287November 10, 2008
TIRES
EVER SINCE I BOUGHT THIS SIENNA 2006, I HAVE NOTICED BOTH OF MY BACK DUNLOP TIRES ARE LEAKING AIR FREQUENTLY STARTING ON FEB 2008. THE MILEAGE AS OF TODAY IS ONLY 5400. THE RIGHT SIDE OF THE BACK TIRE POPPED AND I HAVE TO REPLACED WITH THE MICHELIN. AS FOR THE LEFT SIDE, EVERY WEEK, IT DROPPED TO 20PSI. I HAVE TO PUMP IT BACK UP TO 35-40PSI EVERY WEEK. TOOK IT TO THE DEALER, NO HOLES OR ANY PROBLEM FOUND ON THE DUNLOP. THEY REFUSED TO REPLACE THE TIRE. I ASK THEM WHY IT DIDN'T HAPPEN TO THE FRONT TIRE THEN, WHY ONLY THE BACK TIRES? I TOLD THEM IT MUST BE THE MANUFACTURER PROBLEM AND THEY HAVE TO REPLACE. NO COMMENTS FROM THEM AND THEY SAID I HAVE TO PURCHASE A NEW ONE TO REPLACE IT. STUPID IDIOT SOLUTION FROM THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248048November 9, 2008
TIRES, TIRES:VALVE
4 TIRES PURCHASED FROM ARMY AIR FORCE EXCHANGE SERVICE, (AAFES) ON 20 NOV 2006 FOR A 2003 TOYOTA SIENNA VAN. I HAVE HAD TO TAKE IT BACK TO GET THE VALVE STEMS REPLACED. FIRST INCIDENT WAS 10 OCT 2008, THE SECOND OCCURRENCE JUST HAPPENED AND WILL BE REPLACED ON THE 11TH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248020November 8, 2008
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM, STRUCTURE:BODY
1. NO UNUSUAL EVENTS TO VEHICLE. USUAL SCHOOL DROP OFF OF PASSENGER. POWERED SLIDING DOOR WAS ACTIVATED FOR OPENING ON NOV. 5TH 2008. DOOR IS WELL LUBRICATED AND NO OTHER SYMPTOMS OF FAILURE WERE NOTICED BEFORE FAILURE. 2. POWERED, REAR, SLIDING, PASSENGER SIDE DOOR (RH) WILL NOT OPEN FULLY. DOOR CANNOT BE OPENED IN MANUAL OVER-RIDE. DOOR ONLY OPENS 4 INCHES, THEN JAMS. DIFFICULT TO CLOSE AFTER JAM. 3. ROOT CAUSE OF FAILURE IS SHEDDING CABLE JACKET JAMMING DOOR CENTER HINGE PULLEYS. DOOR WILL REQUIRE A NEW MOTOR, CABLE ASSEMBLY, CENTER BRACKET NO 1, AND CENTER HINGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247915November 7, 2008
STRUCTURE
MY 2004 TOYOTA SIENNA XLE HAD THE POWER SLIDER DOOR CABLES SNAP WITHIN 3 WEEKS OF ONE ANOTHER, ONE AT 39,000 MILES, THE OTHER AT 40,000 MILES. THIS IS AN EXTREMELY UNSAFE VAN FOR MY KIDS NOW. THERE ARE NO HANDLES TO CLOSE THESE DOORS, AND MY KIDS HAVE A LOT OF TROUBLE WITH THEM. I HAVE READ THAT THIS HAS HAPPENED TO NUMEROUS SIENNA OWNERS, YET TOYOTA DOES NOT RECOGNIZE THIS AS A RECALL ITEM. I USED TO LOVE MY TOYOTA'S, BUT AFTER THIS, I WILL HAVE TO RETHINK MY POSITION. I THINK TOYOTA SHOULD MAKE THIS A RECALL AND PROTECT THEIR REPUTATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247975November 7, 2008
LATCHES/LOCKS/LINKAGES
SLIDING DOOR FAILS TO CLOSE COMPLETELY AND LATCH SHUT. DOOR IS LOOSE AND HANGING LOWER THAN IT SHOULD BE CAUSING TO GRIND ON THE CAR BODY AND IS MISALIGNED AT THE LATCH SO THAT IT GETS PROPPED OPEN. THIS PROBLEM HAS OCCURRED ON BOTH THE RIGHT AND LEFT DOORS. TOYOTA SAYS THE CENTER BRACKET AND CABLE SYSTEM FAILURE IS AT FAULT. THE GRINDING HAS WORN A GOUGE INTO THE BODY OF THE CAR AND IS WORKING ON A HOLE. AT TIMES THE DOOR WILL LATCH, BUT OTHER TIMES ONE MUST TRY TO LIFT THE BACK END OF THE DOOR AS IT IS SHUTTING IN ORDER TO MAKE ALIGNMENT AND GET A LATCH (ALL WHILE TRYING NOT TO GET YOUR FINGERS CAUGHT IN THE BACK PART OF THE DOOR AS CLOSES THE LAST 1-2 INCHES. I SURE IT WILL HAPPEN SOON AND THEN YOU'LL HAVE BODILY INJURE TO ADD TO THIS COMPLAINT--BUT IT'S THE ONLY WAY TO GET THE DOOR CLOSED AND LATCHED) THE DOOR FAILURE HAS BEEN ONGOING FOR A COUPLE OF MONTHS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247819November 6, 2008
LATCHES/LOCKS/LINKAGES
THE PASSENGER DOOR HANDLED BROKE ON THE BACK SIDE SLIDING DOOR. IT WAS REPAIRED BUT NOW TO OPEN THE DOOR FROM THE INSIDE YOU HAVE USE BRUTE STRENGTH. IT WILL NOT OPEN EASILY AND THE SHOP IS STATING THERE IS NOTHING WRONG WITH IT. HOWEVER, THE DRIVER SLIDING DOOR OPENS WITH EASE EVEN BY A 10 YR OLD. I SAW ON MANY BLOGS THAT MANY PEOPLE HAVE THE SAME PROBLEM. THIS IS A SAFETY ISSUE AND MOST PLACES (SCHOOL) AND CAMPS AND ANY PLACE ELSE YOU ARE GOING TO TAKE YOUR KIDS, THEY WILL HAVE TO GET OUT ON THE PASSENGER SIDE. IT IS NOT SAFE FOR THEM TO HAVE TO GO INTO TRAFFIC TO GET OUT OF THE CAR. THEN WHAT IF THE SAME THING HAPPENS TO THE OTHER DOOR. WILL THE CHILDREN BE FORCED TO CLIMB THROUGH THE FRONT TO GET OUT, WHAT IF THERE IS AN ACCIDENT AND THE FRONT DOORS ARE INACCESSIBLE, HOW WILL THE PEOPLE IN THE BACK GET OUT. THIS IS VERY UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247829November 6, 2008
STRUCTURE:FRAME AND MEMBERS
2004 TOYOTA SIENNA - MANUAL SLIDING DOOR LATCH HAS BOLTS THAT HAVE RIPPED THROUGH THE SHEET METAL OF THE DOOR CAUSING THE DOOR TO NOT CLOSE PROPERLY. TOYOTA STATES THIS IS BEYOND WARRANTY BUT I ARGUE THAT IT'S A SAFETY ISSUE AND A DEFECT WHICH SHOULD NOT BE LIMITED TO THE WARRANTY. THEY DISAGREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247837November 6, 2008
LATCHES/LOCKS/LINKAGES
DRIVER'S AND PASSENGER'S SIDE AUTOMATIC SLIDING DOORS HAVE BEEN INTERMITTENTLY MALFUNCTIONING EVEN AFTER WARRANTY REPAIRS IN THE PAST. SOMETIME, THE SLIDING DOORS FAIL TO CLOSE AND STAY OPEN, ONLY TO BE CLOSED MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247864November 6, 2008
STRUCTURE
SLIDING PASSENGER REAR DOOR IN MINIVAN PERIODICALLY WILL NOT OPEN - EITHER ELECTRONICALLY OR MANUALLY. I WAS TOLD REPLACEMENT PART COULD COST $1200 NOT INCLUDING LABOR. AS I HAVE TWO CHILDREN IN THE BACK OF MY VAN, I CONSIDER IT A SAFETY ISSUE AS WELL AS A NUISANCE TO NOT HAVE BOTH DOORS IN WORKING CONDITION. I ALSO FEAR THAT EVENTUALLY BOTH DOORS WILL EXPERIENCE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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