Toyota Sienna Complaints

9,048 consumer complaints on file.

#10274731June 23, 2009
AIR BAGS:FRONTAL
2006 TOYOTA SIENNA - 40,000 MILES. INVOLVED IN A FRONTAL IMPACT WITH A TREE FROM A PEAK VELOCITY OF 40-45 MPH TO AN ESTIMATED IMPACT SPEED OF 20-25 MPH. THE VEHICLE HIT SQUARE IN HOOD CENTER, DEFORMING EVERYTHING BACKWARD SYMMETRICALLY 1-1.5 FEET. INSURANCE COMPANY CLASSIFIED VEHICLE AS A TOTAL LOSS (DAMAGE > $16,000). DRIVER SUFFERED MULTIPLE LEFT ARM INJURIES INCLUDING WRIST DISLOCATION AND FRACTURED FOREARM BONES - RESULTING BECAUSE AIRBAG NEVER DEPLOYED. I HAVE BEEN IN CONTACT WITH TOYOTA CUSTOMER SERVICE REPS FOR A WEEK AND THEIR EXPLANATION AT FIRST WAS THAT THE IMPACT SPEED WAS NOT GREAT ENOUGH TO DEPLOY THE AIRBAGS. AFTER VIEWING THE PICTURES, THEY CHANGED THEIR POSITION TO STATE THAT BECAUSE IT WAS A CONCENTRATED IMPACT NOT CENTERED ABOUT THE IMPACT SENSOR, AND NOT AN EVENLY DISTRIBUTED LOAD IMPACT, THE SENSORS WOULD NOT HAVE DEPLOYED. UNACCEPTABLE. I ASKED THE CS REP IF WE HAD HIT THE TREE IN THE EXACT SAME SPOT AT 100 MPH, WOULD THE AIRBAG HAVE DEPLOYED AND HER ANSWER WAS 'THEORETICALLY NO'. WHETHER THIS LACK OF DEPLOYMENT WAS BY DESIGN OR NOT, I FEEL THIS IS A HORRIFIC IMPACT PROTECTION PHILOSOPHY. NONE OF US WOULD CHOOSE TO BE IN AN ACCIDENT, AND CERTAINLY NONE OF US ARE GOING TO HAVE CONTROL OVER WHEN AND WHERE AND HOW FAST AND AT WHAT ANGLE WE WILL MAKE IMPACT. THAT IS THE DEFINITION OF AN ACCIDENT. I GUESS I AM INQUIRING ABOUT THE LEGITIMACY OF THIS EXPLANATION TO ME BY TOYOTA, AND ALSO ABOUT THE REGULATIONS FOR IMPACT SENSOR DEPLOYMENT. WOULD IT NOT BE WISE TO EMPLOY A THIRD IMPACT SENSOR AT VEHICLE CENTER, POSSIBLY WITH A HIGHER DETONATION SPEED? THAT WAY IT WOULD NOT BE ACTIVATING EVERY TIME THERE WERE A 5 MPH BUMP IN THE GROCERY STORE PARKING LOT, BUT WOULD STILL DEPLOY IF SUBJECTED TO THE TYPE OF IMPACT WE HAVE JUST SEEN. THANKS IN ADVANCE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10274632June 22, 2009
STRUCTURE:FRAME AND MEMBERS
POWER SLIDING DOOR CABLE SNAPPED, REAR PANEL WINDOW SHATTERED, HINGE FAILED - MY SON WENT TO OPEN DOOR FROM OUTSIDE AND IT SEEMED TO FALL OFF TRACK - BACK WAS LOWER AND IN TRYING TO SHUT DOOR, WHEN PRESSED POWER BUTTON AGAIN THE REAR PANEL WINDOW SHATTERED; DEALERSHIP SAID HINGE NEEDS TO BE REPLACED, AND THAT THE CABLE HAD SNAPPED BUT THEY HAD NEVER SEEN ANYTHING LIKE THIS BEFORE. HAD SHOWN THE CAR TO DEALERSHIP LAST MONTH AND THEY SAID DOOR WAS "A LITTLE MISALIGNED" AND COULD BRING IN WHEN I HAD A CHANCE FOR DOOR TO BE REALIGNED - DEALER NOW SAYS ALL 4 CASTERS THE DOOR RIDES ON IN THE UPPER TRACK HAD COMPLETELY WORN AWAY. ALSO CAR DOOR INOPERABLE PART OF EVERY WINTER - "FREEZES" CLOSED - WAS TOLD THAT IT WAS WEATHER RELATED BUT APPARENTLY THIS IS AN ISSUE WITH THIS CAR - WE DO NOT USE THAT DOOR IN WINTER BECAUSE IT DOES NOT OPEN AND KIDS CANNOT GET IN OR OUT FROM THAT SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274534June 21, 2009
LATCHES/LOCKS/LINKAGES
BOTH POWER SLIDING DOORS FAIL TO WORK. NEITHER DOOR OPENING SWITCH WILL OPEN OR CLOSE THEM. ALSO, RIGHT SIDE WILL NOT EVEN OPEN MANUALLY FROM INSIDE THE VEHICLE! SAFETY ISSUE. REPAIRS FOR THE POWERED DOOR ISSUE WERE ESTIMATED AT $350 FOR THE DOOR COMPUTER + 350 TO INSTALL - PER DOOR! OUTRAGEOUS. AMERICAN CAR COMPANIES HAVE BEEN SLAMMED FOR THIS KIND OF THING. HOW ABOUT TOYOTA? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274197June 18, 2009
STRUCTURE
I AM WRITING IN REGARDS TO MY 1999 TOYOTA SIENNA XLE. WE HAVE HAD (AND LOVED) THIS CAR FOR ALL OF IT 134,000 MILES, BUT RECENTLY THE POWER SLIDING DOOR (ON THE PASSENGER SIDE) STOPPED WORKING. USING BRUTE FORCE, AN ADULT CAN MANUALLY PULL THE DOOR OPEN AND SHUT, BUT A CHILD CANNOT. MY LOCAL TOYOTA ADMITS THAT THIS IS A "DESIGN ISSUE" AND THAT HE'S SEEN "DOZENS" OF SUCH CASES, BUT THAT HAS NO BEARING ON THE FACT THAT IT COSTS UPWARDS OF $1600 TO MAKE THE FIX. THIS HARDLY SEEMS FAIR, REASONABLE OR SAFE. I'M SURE TOYOTA WILL SPRING INTO ACTION ONCE A VAN WITH A SLIDING DOOR IS INVOLVED IN AN ACCIDENT WHERE A CHILD IS TRAPPED AND HURT, BUT IT'S TOO BAD THAT IT WILL HAVE TO COME TO THAT FOR THEM TO DO WHAT'S CLEARLY RIGHT. THE NHTSA SHOULD INVESTIGATE THIS ISSUE FURTHER -- A RECALL OF SOME KIND IS CLEARLY WARRANTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274199June 18, 2009
LATCHES/LOCKS/LINKAGES
OUTSIDE DOOR LATCH ON MANUAL SLIDING DOOR BROKE. INSIDE LATCH STILL WORKS. POWER SLIDING DOOR REFUSES TO OPEN. PRIOR TO FAILURE, IT WOULD TRY TO CLOSE SEVERAL TIMES BEFORE ACTUALLY LATCHING SHUT. NO RESPONSE FROM LOCAL DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274286June 18, 2009
STRUCTURE:BODY:DOOR, EQUIPMENT:ELECTRICAL
THE VAN WAS SITTING IN THE GARAGE. WHEN THE DOOR WAS OPENED WITH THE REMOTE CONTROL DEVICE, THE CABLE BROKE AND JAMMED THE DOOR OPENED. IT TOOK 1 HOUR TO GET THE DOOR CLOSED. IT HAS BEEN JAMMED SHUT EVERY SINCE. THE COST TO REPAIR IT IS $1500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274157June 17, 2009
VEHICLE SPEED CONTROL
ATTEMPTED TO ACCELERATE TO PASS A LARGE TRUCK AND VEHICLE STARTED ACCELERATING OUT OF CONTROL. TRIED TO BRAKE AND THAT DIDN'T WORK. APPLIED FOOT BRAKE AND THAT DIDN'T WORK. SPEED MAY HAVE INCREASED TO APPROX 70-80 MPH. SPEEDOMETER SHOW APPROX 45 MPH. UNABLE TO STEER VEHICLE. IT WAS AS IF THE MOTOR HAD STOPPED AND I HAD NO POWER STEERING. AFTER HITTING 2-3 VEHICLES AND THEN THE RIGHT LANE BRIDGE WALL THE FRONT TIRE AND STEERING ASSEMBLY BENT INWARD ND THAT CAUSED THE VAN TO STOP. THAT GOD THAT NOONE WAS INJURED BUT SOMETHING IS SERIOUSLY WRONG. I'VE SEEN SEVERAL COMPLAINTS OF SUDDEN ACCELERATION IN SIENNA VANS AND THIS NEED MUCH ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274185June 17, 2009
STRUCTURE
THE SLIDING REAR PASSENGER DOOR ON OUR 2004 SIENNA FAILED AS A RESULT OF A RUSTED / FRAYED CABLE. THE DOOR IS STUCK IN THE CLOSED POSITION SO THAT MY CHILDREN MUST EXIT INTO TRAFFIC. IN CASE OF AN ACCIDENT WE WOULD BE UNABLE TO EXIT THAT DOOR. THIS APPEARS TO BE A COMMON SAFETY PROBLEM THAT TOYOTA HAS FAILED TO ADDRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273818June 15, 2009
STRUCTURE
MY 2001 TOYOTA SIENNA XLE POWER SLIDING DOOR ON THE PASSENGER SIDE (CAME ONLY WITH THIS ONE POWER DOOR) DID NOT WORK PROPERLY. IT DID NOT OPEN BY PRESSING THE BUTTON, IT WORKS TO CLOSE BUT NOT TIGHT. WHEN I CHOOSE TO USE IT MANUALLY, IT IS SO HEAVY THAT THE CHILDREN HAVE NOT ENOUGH STRENGTH TO OPEN IT. THEY HAVE TO EXIT THE CAR FROM THE DRIVER'S SIDE OTHER THAN ON THE CURB SIDE. IT PLACES THE PASSENGERS IN DANGEROUS SITUATION, AS WELL AS TO THE DRIVER IF HE HAS TO COME OUT OF THE CAR TO HELP OPEN THE DOOR AT THE CURB SIDE. MY COMPLAINT IS THAT DOOR SHOULD BE OPERATED AS LIGHT AS THE OTHER DOOR WHEN IT IS IN THE MANUAL MODE AND THE COST TO FIX IS TOO MUCH (ABOUT $2,000) TO AFFORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273847June 15, 2009
LATCHES/LOCKS/LINKAGES
ON A 2004 TOYOTA SIENNA LE WITH 84K MILES, THE PASSENGER POWER SLIDING DOOR CABLE SNAPPED LEAVING THE DOOR HALFWAY OPEN AND UNABLE TO BE OPENED OR CLOSED FULLY. MY WIFE HAD TO DRIVE OUR THREE KIDS HOME WITH THE DOOR NOT FULLY CLOSED. ABOUT ONE WEEK PRIOR TO THE FAILURE, THE DOOR WOULD SOMETIMES ACT AS IF SOMETHING WERE BLOCKING IT FROM CLOSING OR OPENING, SO THAT IT WOULD REVERSE ITSELF FOR NO APPARENT REASON. TOYOTA QUOTED ABOUT $3500 FOR REPAIR, WITH APPROXIMATELY $800 IN PARTS AND THE REST IN LABOR. I PURCHASED A REPAIR MANUAL AND DISCONNECTED THE BROKEN CABLES TO RENDER THE DOOR OPERABLE IN A NON-POWERED FASHION. THE POWER SLIDING DOOR MOTOR AND CABLES HAVE NOT BEEN REPLACED TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273884June 15, 2009
LATCHES/LOCKS/LINKAGES
PREMATURE FAILURE OF POWER DRIVE MECHANISM OF DRIVER AND PASSENGER REAR SIDE DOORS. DUE TO A TOYOTA-KNOWN DEFECT (TOYOTA TSB #EL004-04), THE DRIVE CABLE CAN SNAP, RENDERING THE POWER CONTROL OF THE DOOR INOPERABLE. THIS CAUSES THE DOOR TO BE STUCK PARTIALLY OPEN UNTIL IT IS REPAIRED. THIS ISSUE IS WIDELY KNOWN BY TOYOTA SERVICE DEPARTMENTS AND TOYOTA CUSTOMERS REPORTING ON VARIOUS INTERNET WEB SITES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273891June 15, 2009
STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2005 VAN: SLIDING DOORS DO NOT OPERATE CONSISTENTLY. THEY GET STUCK OPEN OR WILL NOT OPEN WHEN CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273905June 15, 2009
STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2004 ELECTRIC SLIDING DOOR PASSENGER SIDE BROKE - CABLE SNAPPED. A METAL SKINNY CABLE IS NOW HANGING FROM THE OUTSIDE OF THE CAR, NEXT TO THE THIRD ROW WINDOW. MY CAR HAS 43,000 MILES, SO NOT COVERED BY WARRANTY ANYMORE. THE DEALER TELLS ME THAT THE COST OF REPAIR IS $1,500!!! THE DEALER CLAIMS THAT THE MOTOR AND ALL CABLES HAVE TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273553June 11, 2009
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SPARE TIRE UNEXPECTEDLY FELL OFF OF THE VEHICLE WHILE DRIVING 10 MPH. THE TIRE HAD NEVER BEEN USED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, BUT THEY DID NOT EXPLAIN THE REASON BEHIND THE FAILURE. THE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273252June 9, 2009
LATCHES/LOCKS/LINKAGES
TOYOTA SIENNA SLIDING DOOR PROBLEM I COULD NOT SOMETIMES CLOSE THE SLIDING DOOR. SO I VISITED THE DEALER NEAR MY HOUSE. I HEARD THAT THE HINGE WAS ALMOST BROKEN AND NEED TO BE CHANGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273257June 9, 2009
TIRES
RUN FLAT TIRE COMMERCIAL. IT IS TRUE THAT YOU CAN TRAVEL ON A RUN FLAT TIRE FOR OVER 100 MILES WITH A NAIL PUNCTURED TIRE. THIS COMMERCIAL DOES NOT TELL YOU THE PRONES OF IT AND I EXPERIENCED THIS PROBLEM. I HAVE A 2008 TOYOTA SIENNA ALL-WHEEL DRIVE AND IT HAS THE ELECTRONIC INDICATOR OF LOW AIR PRESSURE. IT CAME ON ONCE IN A WHILE AND JUST ADDED SOME AIR. BUT LATELY IT CAME ON MORE FREQUENTLY AND I TOOK THE VAN TO THE TOYOTA DEALER IN LA CRESCENTA CA., WHERE I BOUGHT THE VAN, FOR INSPECTION. THEY TOLD ME THERE IS A NAIL IN THE LEFT FRONT TIRE AND THIS TYPE OF THE RAN FLAT TIRE CAN NOT BE REPAIRED. SO I HAD TO BUY A NEW TIRE. LUCKY ENOUGH THEY COULD ORDER IT RIGHT AWAY AND GOT THE TIRE MOUNTED THE NEXT DAY. THE DEALER COULD NOT MOUNT THE TIRE ON THE RIM AND HAD TO SEND IT TO A SPECIAL TIRE PLACE, BECAUSE THIS ARE SPECIAL RIMS, I HAVE BEEN TOLD. THE PRICE FOR THIS ONE TIRE WAS $ 269.56 INCLUDING MOUNTING, BALANCING AND SALES TAX. SINCE THIS TYPE OF A VAN WITH THIS RUN FLAT TIRES, DOES NOT COME WITH A SPARE TIRE. THEY TOLD ME, IT IS NOT NECESSARY TO HAVE ONE. WHAT WILL HAPPENED, WHEN YOU ARE IN THE MIDDLE OF THE WILDERNESS IN THE COUNTRY. YES YOU CAN DRIVE OVER 100 MILES ON THE FLAT TIRE, BUT WHEN YOU GET TO THE NEXT TOWN AND THEY HAVE TO ORDER THIS TIRE AND IT CAN TAKE DAYS BEFORE THEY GET ONE. THERE YOU WILL BE STUCK FOR A WHILE. THIS DOES NOT SOUND LIKE A GOOD WAY TO HAVE THIS TIRES. IT SURE IS A MISS LEADING ADVERTISING AND A BAD EXPERIENCE. ON TAP OF IT THE TIRES HAVE NO WARRANTY. UNHAPPY EXPERIENCED OWNER, KARL *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273272June 9, 2009
LATCHES/LOCKS/LINKAGES, SEAT BELTS, SERVICE BRAKES, HYDRAULIC
OUR PASSENGER-SIDE SLIDING REAR DOOR HAS FROZEN IN PLACE AND WILL NOT OPEN. IT IS A 2005 TOYOTA SIENNA C MODEL. WE HAVE HAD OTHER ISSUES AS WELL, SUCH AS THE REAR HATCHBACK SUPPORTS FAILED WITHIN 3 YEARS, OUR DRIVERS-SIDE FRONT DOOR MAKES A POPPING SOUND WHEN OPENED, WE HAVE REPLACED THE FRONT BRAKES THREE TIMES WITHIN 65,000 MILES, AND SEAT BELTS THAT CONSTANTLY STICK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273164June 8, 2009
LATCHES/LOCKS/LINKAGES
2004 TOTALLY SIENNA SLIDE DOOR FROZE IN THE OPEN POSITION AND THE MANUAL OVERRIDE FEATURE DIDN'T WORK TO ALLOW ME TO CLOSE THE DOOR AND TRANSPORT MY CHILDREN. THIS APPEARS TO BE OCCURRING ON A HIGH NUMBER OF SIENNA'S AND I BELIEVE IT IS A CLEAR DEFECT. THE DEALER WANTED $2,000 TO FIX THE DOOR THAT I BELIEVE SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272994June 6, 2009
ENGINE AND ENGINE COOLING:ENGINE
WHILE ATTEMPTING TO ACCELERATE BY PRESSING THE GAS PEDAL TO APPROXIMATELY 3/4 OF IT'S TRAVEL, I EXPERIENCED NO THROTTLE RESPONSE FOR 1-2 SECONDS WITH CARS COMING TOWARDS ME. THE ENGINE THEN PROCEEDED TO REV TO THE PROPER LEVEL I WAS EXPECTING. THIS TYPE OF SITUATION ALSO HAPPENS WHILE ATTEMPTING TO PASS A CAR ON THE FREEWAY BY PRESSING THE GAS PEDAL QUICKLY. THE CAR ONCE AGAIN HESITATES AND THEN RESPONDS IN 1 -2 SECONDS. THE VEHICLE IS A TOYOTA SIENNA 2004 XLE FWD. I'VE TRIED TO USE DIFFERENT FUEL GRADES, AC ON/OFF, TIRES PROPERLY INFLATED, NO ONE IN CAR/CAR FULL, DAY AND NIGHT, ALL WITH THE SAME RESULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272965June 5, 2009
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2003 TOYOTA SIENNA. WHILE DRIVING LESS THAN 45 MPH, THE BRAKES FAILED TO RESPOND WHEN APPLIED. THE DEALER PERFORMED A DIAGNOSTIC, WHICH VERIFIED THAT THE BRAKING SYSTEM FAILED. THE ANTI-LOCK BRAKING SYSTEM WAS REPLACED AT THE COST OF $4,000 AT THE CONTACT'S EXPENSE. THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 66,669. UPDATED 03/01/10. *LJ UPDATED 06/14/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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