Toyota Sienna Complaints

9,048 consumer complaints on file.

#10394221April 4, 2011
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER DOOR WAS FRACTURED AND WOULD NOT OPEN ANY MORE THAN TWO INCHES. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED HER THAT THE HINGES ON THE DOOR WERE NOT WELDED PROPERLY. THE MANUFACTURER WAS THEN CONTACTED AND THEY ADVISED HER THAT THEY WERE OFFERING AN EXTENDED WARRANTY FOR THE FAILURE, BUT SHE DID NOT FALL WITHIN THE CATEGORY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394248April 4, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2005 TOYOTA SIENNA XLE. POWER SLIDING DOORS NOT LOCKING UNLESS PUSHED MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394919April 2, 2011
UNKNOWN OR OTHER
WHAT I ASKED TOYOTA TO DO IS REPAIR MY DRIVER SIDE DOOR DUE TO A KNOWN DEFECT. LATE MODEL TOYOTA SIENNA MINIVANS HAVE MANUFACTURING DEFECTS THAT TOYOTA IS NOT WILLING TO ADDRESS. TOYOTA SIENNAS ARE PRONE TO DOOR POPPING WHEN OPENING AND CLOSING DUE TO BROKEN DOOR WELDS. I AM TOLD AFTER THE FACT THERE WAS A TOYOTA TECHNICAL SERVICE BULLETIN THAT WAS ISSUED TO THE TOYOTA DEALERSHIP THAT WAS NOT BROUGHT TO MY ATTENTION. THIS BULLETIN EXTENDED OUT THE REPAIR OF THIS DEFECT BY FIVE YEARS TO 2009. WHEN THE PROBLEM SURFACED ON MY SIENNA IN FEBRUARY, 2011, I WAS TOLD THE TOYOTA DISTRICT MANAGEMENT WOULD NOT FIX THIS DEFECT BECAUSE IT WAS PAST THE EXTENDED WARRANTY PERIOD OF 2009. TOYOTA MANAGEMENT REFUSES TO CORRECT THIS KNOWN DEFECT. MY ESCALATION HAS BEEN DOCUMENTED IN TOYOTA REFERENCE NUMBER 1103311750 TO THE TOYOTA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393816March 31, 2011
AIR BAGS
TL*THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE SRS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST. THE FAILURE WAS LOCATED AT THE DRIVER FRONT AND PASSENGER SIDE AIR BAGS WIRES. THE DEALER REPLACED THE WIRES AND AIR BAGS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WOULD NOT ASSIST WITH THE REPAIR COST. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 69,150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393741March 30, 2011
AIR BAGS
2006 TOYOTA SIENNA AIR BAG LIGHT CAME ON. DEALER HAS SAID PASSENGER AIR BAG AND FLOOR HARNESS HAS A SHORT AND MUST BE REPLACED. $3000. CAR HAS ONLY 63,000 MILES ON IT - SEEMS TO BE A FAULTY PART ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393562March 29, 2011
AIR BAGS
DURING NORMAL USAGE, SRS WARNING LIGHT ON DASH BEGAN FLASHING. TOOK TO DEALER AND PROBLEM WAS DIAGNOSED AS B0111 - AIRBAG WIRING HARNESS FAILURE. DEALER HAS ADVISED WILL ORDER PART TO REPLACE. ITEM IS COVERED UNDER 5 YEAR / 60K WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393566March 29, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE SPEEDOMETER WAS GIVING AN INACCURATE READING; IT STATED THAT THE VEHICLE WAS TRAVELING 5 MPH FASTER THAN IT ACTUALLY WAS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE MARGIN OF ERROR WAS 1-5 PERCENT. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 57,200. UPDATED 5/2/11 *CN UPDATED 05/13/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393667March 29, 2011
LATCHES/LOCKS/LINKAGES
THE REAR PASSENGER SLIDING DOOR WILL NOT OPEN EITHER MANUALLY OR AUTOMATICALLY. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THE AUTOMATIC LATCH MECHANISM WAS BROKEN AND WHEN THAT FAILED AND YOU TRY TO OPEN THE DOOR MANUALLY WITH THE HANDLE IT BREAKS THE DOOR LATCH AS WELL SO NOW DOOR WON'T OPEN EITHER MANUALLY OR AUTOMATICALLY. THIS SEEMS LIKE A QUITE A DESIGN/ENGINEERING FLAW. IF THE AUTOMATIC OPENING MECHANISM FAILS AND THE ONLY OTHER WAY TO OPEN THE DOOR THEN CAUSES THE MANUAL LATCH TO BREAK LEAVES YOU WITHOUT THE USE OF THE DOOR AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393074March 28, 2011
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE VEHICLE WAS PARKED WHEN THE CONTACT OPENED THE DRIVER SIDE DOOR AND THE VEHICLE EXHIBITED AN ABNORMAL POPPING SOUND. THE CONTACT STATED HE RECEIVED A WARRANTY ENHANCEMENT NOTIFICATION REGARDING THE FRONT DOOR CHECK MOUNTING PANEL SOME TIME PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER AND HE WAS ADVISED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY FOR THE FAILURE. THE FAILURE WAS ONGOING FOR APPROXIMATELY THREE MONTHS. HE WAS ADVISED THE REMEDY WAS TO REPLACE THE DOOR AT A COST OF $2,500. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 81,000 AND THE CURRENT MILEAGE WAS 86,114. UPDATED 06/01/11*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393127March 28, 2011
SERVICE BRAKES, HYDRAULIC
2005 TOYOTA SIENNA BRAKE FAILURES. THIS SEEMS TO BE AN INTERMITTENT PROBLEM - STEP ON BRAKE PEDAL - CAR DOES NOT STOP. BRAKES HAVE BEEN CHANGED AND REINSPECTED. A SEARCH ON THE WEB SHOWS THAT THIS IS A KNOWN PROBLEM AND MANY COMPLAINTS HAVE BEEN FILED REGARDING THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393023March 27, 2011
STRUCTURE:BODY
THE DRIVERS SIDE DOOR MOUNT HAS FAILED. IT "CLUNKS" AS IT OPENS. THIS IS A FACTORY DEFECT THE MANUFACTURER IS AWARE OF. TOYOTA ISSUED A "WARRANTY ENHANCEMENT" OFFERING TO FIX THE PROBLEM IF THE FAILURE OCCURRED PRIOR TO 5YRS/100,000 MILES. THE FAILURE OF THE MOUNT COULD RESULT IN INJURY AS THE DOOR WILL BEGIN SWINGING FREELY. WE WERE TOLD THAT OUR DOOR REPLACEMENT WOULDN'T BE COVERED BECAUSE WE'D HAD OUR CAR FOR 5 YRS, 6 MOS. FINALLY, I WAS ABLE TO GET TOYOTA TO COVER THE PARTS, BUT NOT THE LABOR. WHY WOULD THERE BE ANY LIMIT ON THE REPAIR OF A FACTORY DEFECT? DRIVING WITH THE DOOR AS THEY INSTALLED IT ISN'T SAFE BUT TO HAVE THE DOOR REPLACED IS COST PROHIBITIVE, ESPECIALLY WHEN YOU CONSIDER IT WAS MADE THIS WAY AND WE DID ABSOLUTELY NOTHING TO CAUSE THE FAILURE, NOR COULD ANY MAINTENANCE HAVE PREVENTED IT. IT WAS A DEFECT THAT WAS CAUSED BY THE MANUFACTURER, FOR WHICH THEY NOW REFUSE TO TAKE FULL RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393223March 25, 2011
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
2005 TOYOTA SIENNA. CONSUMER STATES DRIVER DOOR SQUEAKS AND MAKES POPPING NOISES *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392919March 25, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE PASSENGER SIDE SLIDING DOOR ON MY 2006 TOYOTA SIENNA WILL NOT OPEN, EITHER MANUALLY OR ANY OTHER WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392924March 25, 2011
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
MY NEW 2011 TOYOTA SIENNA LE AUTOMATIC POWER SLIDING DOOR ON THE DRIVER SIDE STOPPED WORKING. IT WON'T OPEN OR CLOSE USING REMOTE CONTROL AS WELL AS TOP CONSOLE/PILLAR SWITCHES. IF I TRY TO OPEN USING REMOTE CONTROL OR SWITCHES THEN IT WILL TRY TO OPEN BUT CLOSE IMMEDIATELY AND MAKE BEEPING SOUNDS. I TOOK THE VEHICLE TO THE LOCAL TOYOTA DEALER COUPLE OF TIMES BUT THEY SIMPLY SAID THERE IS NO PROBLEM. FINALLY, WHEN I CALLED TOYOTA DIRECTLY THEN THE SAME DEALER DIAGNOSED IT FURTHER AND FOUND A FAULT CODE C224 IN THE SYSTEM. TOYOTA REFUSED TO FIX THE ISSUE PROMPTLY UNTIL WE FILED FOR ARBITRATION TO REPLACE THE CAR OR REFUND VEHICLE PURCHASE PRICE. TOYOTA FINALLY REPLACED POWER SLIDING DOOR MOTORS FOR BOTH LEFT AND RIGHT SIDE TO ADDRESS THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392728March 24, 2011
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE MOTOR CABLE FOR THE PASSENGER SIDE SLIDING DOOR FRACTURED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE MOTOR ASSEMBLY UNIT FAILED AND WOULD NEED TO BE REPLACED. THE DOOR WAS NO LONGER OPERABLE BECAUSE THE DEALER STATED THAT IT WAS OPENED, IT WOULD CAUSE FURTHER DAMAGE. THE DEALER DID NOT GIVE A CAUSE FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392605March 23, 2011
SEAT BELTS
DRIVER'S SIDE SEAT BELT WON'T RETRACT, IT GETS JAMMED AND TWISTED. COMPLAINT TO DEALER ABOUT IT WHILE THE VEHICLE WAS UNDER WARRANTY, THEY NEVER FOUND ANYTHING. I JUST RECENTLY TOOK IT FOR SERVICE AND COMPLAINT AGAIN ABOUT SEAT BELT, THIS TIME FOUND A PROBLEM BUT IT WILL COST ME ALMOST $500 TO FIX IT BECAUSE VEHICLE IS NOT LONGER UNDER WARRANTY. I HAVE READ IN THE INTERNET ABOUT THIS PROBLEM AND THERE ARE QUITE A FEW THOUSAND PEOPLE GOING THROUGH THE SAME SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392704March 23, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
THE 2004 TOYOTA SIENNA XLE VAN THAT WE OWN HAS TWO POWER SLIDING DOORS. THE CABLE TO THE PASSENGER DOOR SNAPPED PREVENTING THE DOOR FROM FUNCTIONING AS IT SHOULD. THE MOTOR ON THE DOOR IS STILL IN WORKING ORDER, BUT YOU CANNOT REPLACE JUST THE CABLE, YOU MUST REPLACE THE ENTIRE UNIT INCLUDING THE MOTOR AT $1200. WE CONVERTED THE DOOR TO A MANUAL DOOR AND THAT WORKED FOR ABOUT 2 WEEKS. THE DOOR STOPPED FUNCTIONING ENTIRELY AND WE ARE NO LONGER ABLE TO OPEN THE PASSENGER SLIDING DOOR ON OUR VEHICLE. THIS IS A POTENTIAL SAFETY RISK TO US AS WE HAUL OUR 3 CHILDREN IN THE BACK OF THE VAN. FOR EXAMPLE, WHEN FUELING THE VEHICLE, THE DRIVER SIDE SLIDING DOOR IS INOPERABLE AND IN THE EVENT OF A FIRE, THE CHILDREN WOULD BE TRAPPED IN THE BACK OF THE VEHICLE. WE HAVE HAD VERY LITTLE LUCK IN FINDING A USED PART AND WILL HOPEFULLY BE GETTING A NEW PART TO FIX THE PROBLEM IN THE NEAR FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392555March 22, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
I OWN A 2004 TOYOTA SIENNA WITH POWER SLIDING DOORS. THE CABLE ON MY DRIVER'S SIDE DOOR SNAPPED, CAUSING THE DOOR TO NOT BE ABLE TO CLOSE. MY HUSBAND SAT IN THE BACK SEAT AND HELD THE DOOR SHUT WHILE WE DROVE IT TO THE SERVICE CENTER. THE REPAIR WAS ESTIMATED TO BE AROUND $1500, SO WE HAD THEM DISABLE THE POWER FEATURE AND WE NOW USE THE DOOR MANUALLY. THIS CABLE SNAPPING ON 2004 SIENNA VEHICLES IS A KNOWN PROBLEM WHICH THEY REFUSE TO ISSUE A RECALL FOR. THE SLIDING DOORS ARE POORLY DESIGNED AND DANGEROUS. I CURRENTLY DRIVE A NEWBORN AND A TODDLER AROUND IN MY SIENNA AND I DON'T TRUST THE DOORS THAT ARE SUPPOSED TO PROTECT THEM. PLEASE ENCOURAGE TOYOTA TO ISSUE A RECALL AND FIX THESE BROKEN SLIDING DOORS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392409March 21, 2011
STEERING
WITHOUT WARNING STEERING ON 2004 TOYOTA SIENNA BECAME EXTREMELY DIFFICULT TO STEER. IT FELT AS IF POWER STEERING WAS NOT FUNCTIONING. VAN WAS ABLE TO BE DRIVEN TO GARAGE FOR SERVICE. THE SUDDEN CHANGE IN STEERING WAS EXTREME. GARAGE FOUND SERVICE BULLETIN FOR STEERING COMPONENT CORROSION ISSUE AND CONFIRMED PROBLEM. COST IS ESTIMATED AT $500. PART WILL BE RETAINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393149March 19, 2011
UNKNOWN OR OTHER
ON THE AUTOMATIC SLIDING DOOR ON THE PASSENGER SIDE, THERE ARE TWO CABLES THAT ASSIST WITH THE MOTOR MECHANISM. ONE OF THE CABLES IS EXPOSED TO THE OUTSIDE AND GOT CORRODED. THIS CABLE SNAPPED AND PREVENTED THE DOOR FROM OPENING. THE INTERNAL CABLE THEN SLID OFF ITS TRACK AND FELL BETWEEN THE SLIDING DOOR AND THE BODY OF THE VEHICLE, FURTHER JAMMING THE DOOR AND SCRATCHING THE PAINT. THE BIGGEST CONCERN IS THAT IN THE EVENT OF AN ACCIDENT, THIS FAULTY MECHANISM CAN PREVENT THE OCCUPANTS FROM ESCAPING THE VEHICLE IF THERE IS A DANGEROUS SITUATION. THE SLIDING DOOR CABLE DESIGN AND THE BACKUP MECHANISM IS FLAWED AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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