Toyota Sienna Complaints

9,048 consumer complaints on file.

#10907408September 17, 2016
SUSPENSION
BOTH REAR SHOCKS FAILED AND STARTED WHILE DRIVING (IN MOTION) IN CITY TRAFFIC. VEHICLE HAD 69,000 MILES AT THE TIME. PURCHASED NEW IN 11/2009. VEHICLE IS NOT USED TOW OR HAUL HEAVY LOADS. THE VEHICLE IS DRIVEN IN MAINE. THE TOYOTA DEALERSHIP PERFORMS ALL REPAIRS. VERY EXPENSIVE REPAIR. THE DEALERSHIP NOTED NO VISIBLE OR OBVIOUS REASON FOR 2 REAR SHOCK FAILURES AT SUCH LOW MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907072September 16, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907147September 16, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2013 TOYOTA SIENNA. WHILE DRIVING 25 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE DUE TO A MEDICAL EMERGENCY. AS A RESULT, THE CONTACT CRASHED INTO A FEW OBJECTS ALONG THE ROAD AND THE VEHICLE FLIPPED OVER. ALL OF THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FIELD. THE VEHICLE WAS TOWED TO A TOW YARD AND DECLARED A TOTAL LOSS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 38,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10907228September 16, 2016
STEERING
2011 @38000 MILES CAR WAS DIAGNOSTIC AT DEALER WITH LEAK POWER STEERING RACK PINNON ASSEMBLY, COST ROUGHLY $1400 TO REPAIR 2016 @65000 MILES CAR WAS DIAGNOSTIC AT DEALER WITH THE SAME PROBLEM FOR THE SAME PART AGAIN, DEALER WANT ANOTHER $1400 FOR REPAIRING. CALLED TOYOTA, CUSTOMER SERVICE WAS NICE AND GAVE ME A CASE NUMBER BUT FOUND NO SOLUTIONS IN TOYOTA'S DATABASE AND WANT ME TO CONTACT DEALER FOR FINANCIAL DISCOUNT FOR REPAIR. SEARCHED GOOGLE AND FOUND MANY SIMILAR COMPLAINT REGARDING TO STEERING ISSUES AND WONDER CAN THIS BE A DESIGN FAULTS OR A OEM COMPONENT QUALITY FOR A SAFETY CONCERN - WAS WARNED THAT "LOSE OF STEERING CAPABILITY CAN CAUSE A ACCIDENT." ALSO REPEAT CHARGING CUSTOMERS FOR THE SAME EXPENSIVE ASSEMBLY OF 27000 MILES INTERVAL SHOULD PROOF THE CASE - IT IS EITHER A QUALITY OR DESIGN RELATED PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906873September 15, 2016
ELECTRICAL SYSTEM
THE CABLE IN BOTH REAR SLIDING DOORS SNAPPED IN TWO. THE DOORS ARE LATCHED CLOSED AND WILL NOT OPEN ELECTRONICALLY OR MANUALLY, REQUIRING ANY REAR PASSENGERS TO ENTER AND EXIT THROUGH THE FRONT PASSENGER DOOR AND CLIMB IN TO THE BACK SEATS. AGAIN, THE DOORS ARE CLOSED FAST AND WON'T OPEN USING EITHER MANUAL OR POWER MODES. I AM UNABLE TO TRANSPORT MY CHILDREN DUE TO SAFETY CONCERNS THAT IF WE WERE INVOLVED IN AN ACCIDENT I COULD NOT REMOVE THEM FROM THE CAR. WHILE THERE ARE SEVERAL INSTANCES OF THIS PROBLEM ON INTERNET CHAT FORUMS, TOYOTA IS NOT ADDRESSING THE PROBLEM. THE COST TO REPAIR ONE DOOR IS $1,700, MAKING THE REPAIR TOTAL FOR BOTH DOORS AN INCREDIBLE $3,400. I HAVE CONTACTED TOYOTA AND THERE IS NO RECALL OR HELP FOR THE REPAIR. THIS AMOUNT IS NEARLY THE MARKET WORTH OF THE TOTAL VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907020September 15, 2016
STEERING, WHEELS
STEERING WHEEL COLUMN (OR PART OF THE STEERING WHEEL IS MAKING A CLICKING SOUND WHEN TURNING WHEELS IN LOW SPEEDS OR IN REVERSE. THE CLICKING SOUND IS GETTING LOUDER AND THE WHEELS APPEAR TO "SKIP" OR "JERK SLIGHTLY" WHEN TURNED. I THOUGHT THAT IT WAS A TYPICAL OR INDIVIDUAL ISSUE, BUT A LOT OF TOYOTA SIENNA OWNERS ARE EXPERIENCING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907023September 15, 2016
STEERING
THE VEHICLE IS MAKING CLICKING NOISE WHEN WHEELS ARE TURNED AND THE VEHICLE IS IN LOW SPEEDS FORWARD AND IN REVERSE. IT APPEARS THAT THE CLICKING NOISE COMES FROM THE STEERING SYSTEM AND/OR WHEELS. THE CLICKING SOUND IS BECOMING LOUDER AND LOUDER. ALSO, IT APPEARS THAT THE WHEELS "JERK" SLIGHTLY WHEN TURNED LEFT/RIGHT AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907017September 15, 2016
STEERING
CLICKING AND CLUNKING SOUND DURING TURNS AT LOW SPEED IN THE STEERING COLUMN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906394September 14, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/08/16*LJ UPDATED 12/12/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906377September 14, 2016
POWER TRAIN
SHIFT LEVER ASSEMBLY MAY ALLOW ROLLAWAY 13V429000 MY SIENNA HAD THE ABOVE RECALL WORK COMPLETED. MY LITTLE DAUGHTER BUMPED THE GEAR SHIFT AND KNOCKED IT OUT PARK AND THE CAR ROLLED AWAY. THE SIENNA WAS IN PARK, THE KEY WAS OUT OF THE IGNITION AND THE BRAKE PEDAL WAS NOT TOUCHED. MY CONCERN IS THAT FIX PROVIDED FOR THE RECALL DID NOT ACTUALLY CORRECT PROBLEM COMPLETELY. IF YOU HAVE A SIENNA FOR THE EFFECTED YEARS AND HAVE HAD THE ABOVE RECALL WORK COMPLETED YOUR VEHICLE MAY STILL ROLL AWAY. TO TEST PARK ON A FLAT SURFACE APPLY EMERGENCY BRAKE GRASP GEAR SHIFT APPLY PRESSURE TO MOVE IT TOWARD REVERSE WHILE JIGGLING THE GEAR SHIFT UP AND DOWN - DO NOT PUT YOUR FOOT ON THE BRAKE WHILE DOING THIS. IF GEAR SHIFT STAYS IN PARK YOU ARE GOOD. IF IT FALLS INTO REVERSE YOUR CAR IS NOW IN NEUTRAL AND CAN ROLL AWAY PUT FOOT ON BRAKE AND PUT THE CAR IN PARK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10906401September 14, 2016
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 25 MPH, THE VEHICLE JERKED AND THE TRACTION CONTROL INDICATOR ILLUMINATED. THE TIRES FELT AS IF THEY WERE GRIPPING THE GROUND, WHICH MADE IT DIFFICULT TO DRIVE. SINCE THE FAILURE, THE VEHICLE STARTED MAKING A POPPING SOUND, BUT STOPPED WHEN THE VEHICLE TRACTION CONTROL INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906021September 13, 2016
UNKNOWN OR OTHER
PASSENGER SIDE AUTOMATIC SLIDING DOOR STOPPED WORKING 5 YEARS AGO SO WE USED IT MANUALLY. DOOR STOPPED WORKING MANUALLY 2 YEARS AGO. DRIVER SIDE SLIDING DOOR WAS NOT AUTOMATIC. ONE YEAR AGO BEGAN NOT WORKING INTERMITTENTLY. NOW YOU CANNOT OPEN THE DOOR FROM THE INSIDE. THIS POSSES A GREAT SAFETY HAZARD. PASSENGERS IN THE REAR TWO ROWS OF THE VAN CANNOT OPEN EITHER DOOR IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906094September 13, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905774September 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POOR PIN CONNECTOR LOST CONTACT DISCONNECT. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905861September 12, 2016
VEHICLE SPEED CONTROL
I HAD JUST DROPPED MY YOUNGEST DAUGHTER OFF AT SCHOOL AND AS I WAS LEAVING I HAD TO STOP BECAUSE SOME CHILDREN WITH THEIR PARENTS NEEDED TO CROSS IN FRONT OF ME I APPLIED MY BRAKES AS NORMAL AND I HAD NO ISSUES IN STOPPING BUT THEN IT FEELS LIKE A "GHOST" PUSHES THE GAS PEDAL DOWN BECAUSE I CAN FEEL IT MOVE AND SEE MY RPM GAUGE GO UP AND I HEAR MY ENGINE "VRRRROOOMMMM" I PUSHED MY BRAKES HARDER AND STILL NOTHING, THE END RESULTS ME HAVING TO PUT MY CAR INTO PARK TO KEEP IT FROM MOVING INTO THE CROSSWALK ONTO THE PEOPLE. WHEN I GET HOME IT DOES THE SAME THING AND I ALMOST CRASH INTO MY GARAGE BECAUSE THE CAR IS ACCELERATING ON ITS OWN AND AGAIN. IT WOULD ALWAYS HAPPEN AT RANDOM, AFTER I WOULD LET GO OF THE BRAKES ITS ALREADY MOVING FAST AS IF MY FOOT IS ON THE GAS, I SAY TO MY PASSENGER WHICH IS MY WIFE "LOOK THE VAN IS GOING ON IT'S OWN, I'M NOT EVEN PUSHING THE GAS" THE VAN WAS MOVING PRETTY FAST, BUT FAST ENOUGH FOR THE FLOW OF TRAFFIC FROM A STOP AND GO MOVEMENT. I NO LONGER DRIVE THE VAN BECAUSE I AM SCARED THAT I AM GOING TO GET INTO AN ACCIDENT AND I DON'T WANT THAT TO HAPPEN. NO CHECK ENGINE LIGHT IS ON I EVEN HAD THE VAN CHECKED FOR CODES AND NOTHING CAME UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905685September 12, 2016
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STABILITY CONTROL OFF WARNING LIGHT ILLUMINATED AND ENGINE WOULD SURGE, THE RPMS WOULD DECREASE AND THE VEHICLE WOULD JERK TO THE LEFT. THE CONTACT INDICATED THAT THE FAILURE WOULD OCCUR FOR APPROXIMATELY 10 SECONDS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905704September 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/01/16*LJ UPDATED 12/13/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905562September 10, 2016
ELECTRONIC STABILITY CONTROL (ESC)
DRIVING AT DIFFERENT RATES OF SPEED: 35 MPH, 55 MPH , 75 MPH GOING UP A GRADE THE BREAKS ARE APPLIED BY THEMSELVES, WHEN GOING DOWN GRADE OR EVEN ON FLAT LEVEL SURFACE OF A HIGHWAY TRACTION CONTROL LIGHTS COME FLASHING WITH BEEPS AND BREAKS ARE APPLIED BY THEM SELVES. THE ROADS ARE DRY AND ON PAVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904838September 8, 2016
ENGINE, UNKNOWN OR OTHER
WHILE I WAS PARKING MY TOYOTA SIENNA THE ENGINE REVVED AND THE VAN TOOK OFF LIKE A ROCKET! MY FOOT WAS ON THE BRAKE AND ONLY THE BRAKE THE ENTIRE TIME. I FINALLY STOPPED AFTER RUNNING UNCONTROLLABLY INTO A BUILDING!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10904844September 8, 2016
ELECTRICAL SYSTEM
NONSTOP FLICKERING OF CRUISE CONTROL ILLUMINATION AT NIGHT. FLICKERING IS INDEPENDENT OF SPEED, STEERING WHEEL POSITION. VERY DISTRACTING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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