Toyota Corolla Complaints

11,764 consumer complaints on file.

#10241284September 8, 2008
POWER TRAIN:MANUAL TRANSMISSION
VEHICLE LOST POWER WHEN EXITING ONE HIGHWAY TO ENTER ANOTHER. IN ADDITION, A LOUD SOUND STARTED TO COME FROM THE ENGINE COMPARTMENT. MOVED VEHICLE OUT OF TRAFFIC AND DROVE VERY SLOWLY. PRIOR TO FAILURE THERE WERE SOME SOUNDS FROM THE TRANSMISSION BUT NO LOSS OF POWER OR TROUBLE GETTING THE VEHICLE INTO TO GEAR. CONSIDERED IT LUCKY THAT THE TRANSMISSION DID NOT SEIZE UP IN THE MIDDLE OF TRAFFIC AND CAUSE AN ACCIDENT. I WAS ABLE TO DRIVE THE VEHICLE, SLOWLY, TO A REPAIR FACILITY BEFORE SOME OF THE GEARS BECAME INOPERABLE. MECHANIC IS IN THE PROCESS OF REPLACING THE TRANSMISSION, THERE ARE MANY REPORTS OF TRANSMISSION FAILURES FOR 2003 5 SPEED MANUAL TRANSMISSIONS ON THE INTERNET, ESPECIALLY IN CANADA. MOST FAILURES ARE OCCURRING AFTER THE WARRANTY PERIOD EXPIRES BUT UNDER 100,000 MILES. MY MECHANIC IS SAVING THE OLD TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240917September 4, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2005 TOYOTA COROLLA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT SPORADICALLY HEARD A LOUD SQUEALING NOISE COMING FROM THE ENGINE. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE ACCESSORY DRIVE BELT/ BELT TENSIONER ASSEMBLY FAILED. THE CONTACT WOULD BE RESPONSIBLE FOR THE $500 REPAIR COSTS. THE TECHNICIAN ALSO STATED THAT THE MANUFACTURER ISSUED TSB NUMBER 02107 (ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS) PERTAINING TO THIS FAILURE. THE MANUFACTURER STATED THAT BECAUSE THE VEHICLE EXCEEDED 36,000 MILES, THEY WOULD NOT ASSUME ANY LIABILITY. THE FAILURE AND CURRENT MILEAGES WERE 42,000. UPDATED 10/14/08. *LJ UPDATED 10/16/08.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240262August 29, 2008
STEERING
MY CAR IS A 1999 TOYOTA, COROLLA AND I HAVE HAD SO MANY THINGS GO WRONG WITH THIS CAR. FIRST OF ALL I ALSO HAD A NOVA 1989 THAT HAD THE SAME PROBLEM. THE CV JOINT WENT TWICE(@)30 TO 40 K MILES. I CAN NOT BELIEVE AFTER 10 YEARS THEY STILL DID NOT FIX THIS PROBLEM. IT IS TRULY A MANUFACTURES PROBLEM. ALSO I HAD TO HAVE MY STEERING COLUMN REPLACED IN THIS 1999 AND I NEVER HEARD OF THE STEERING COLUMN NEEDING TO BE REPLACED. AND HERE I AM AGAIN AT 135,282 MILES AND I NEED ANOTHER CV JOINT THIS SURE SEEMS LIKE A TRUE LEMON CAR. I LOOKED UP ON ODI AND AM ASTOUND AT ALL THE CARS AND THE PROBLEMS THEY HAVE. I WAS PLANNING ON BUYING A NEW CAR BUT I HAVE NO IDEA WHAT MANUFACTURE TO TRUST. NONE OF THEM WANT TO FIX WHAT THE MANUFACTURES SCREWS UP OR OWES UP TO IT. WHAT IS A CONSUMER TO DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239944August 27, 2008
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
I WAS DRIVING COMING FROM MY SISTER IN LAWS HOUSE AT GRANDVIEW, WASHINGTON LEAVING AROUND 7:40 AM HEADING HOME TO SEATTLE GOING WEST TO INTERSTATE-82 ON FRIDAY, AUGUST 22, 2008 WITH MY THREE KIDS. I WAS USING MY CRUISE CONTROL AND STAYED ON THE LEFT LANE FOR ABOUT 20 TO 30 MINUTES. WE JUST LEFT YAKIMA CITY AND HEADED TO THE FRED REDMON MEMORIAL BRIDGE AT AROUND 8:30 AM GOING UP HILL, IN WHICH I SAW TWO TRACTOR-TRAILER FAR IN ADVANCE AND BOTH WERE DRIVING ON THE RIGHT LANE. THE LEFT LANE WAS OPEN AS I DROVE IN TO THE BRIDGE BUT THEN THE OTHER TRACTOR-TRAILER MADE A CHANGE TO GO TO THE LEFT LANE. I WAS PROBABLY 50 FEET AWAY WHEN THE OTHER TRACTOR-TRAILER MADE THE CHANGE TO THE LEFT LANE. I WAS CRUISING ABOUT 50 TO 60 MPH IN WHICH I HAVE TO PUT MY RIGHT FOOT ON THE BRAKE PEDAL. AT FIRST, I THOUGHT I STEP ON MY GAS PEDAL BECAUSE THE CAR DID NOT SLOWDOWN A BIT. I PRESSED THE BUTTON TO TURN OFF THE CRUISE CONTROL AND HIT THE FOOT BRAKE AGAIN AND AGAIN. I THEN REALIZED THAT MY BRAKES DID NOT WORK. AS I WAS GETTING TOO CLOSED TO THE LEFT LANE TRUCK, I PANICKED AND MADE A CHANGE TO GO TO RIGHT AND REAR-ENDED THE VOLVO TRACTOR-TRAILER. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10240012August 27, 2008
ENGINE AND ENGINE COOLING
THE CONDENSER ON THE VEHICLE FOR THE AIR CONDITIONING UNIT (MODEL XRS 2006) IS EXPOSED AND THE AIR CONDITIONING SYSTEM HAS FAILED. I TOOK THE VEHICLE IN FOR SERVICING, WHILE STILL UNDER MANUFACTURER'S WARRANTY, AND WAS DENIED THE CLAIM. I WAS TOLD THE REPAIRS WERE NOT COVERED. WHEN I INQUIRED ABOUT THE DESIGN, I WAS TOLD " I DON'T DESIGN THE VEHICLE, I AM NOT RESPONSIBLE". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239791August 26, 2008
TIRES, TIRES:VALVE
TIRE VALVES ON ALL 4 TIRES FAILED WITHIN A 2 MONTH PERIOD. TIRES WERE YOKOHAMA AVID T4 AND WERE FITTED BY PRESTIGE TOYOTA ON DECEMBER 9, 2006. TIRE 1 FAILED ON JUNE 24TH 2008 ON GARDEN STATE PARKWAY, NJ. TIRE WAS NOT RECOVERABLE DUE TO US HAVING TO DRIVE ALMOST 1 MILE ON THE TIRE TO GET TO A SAFE AREA TO PULL OVER. IT WAS REPLACED THAT DAY MAVIS DISCOUNT TIRES IN NANUET NY. TIRE 2 FAILED ON JULY 10 ON THE GEORGE WASHINGTON BRIDGE IN NJ. AS WE HAD TO DRIVE OVER THE BRIDGE TO SAFELY PULL OVER THE TIRE WAS NOT RECOVERABLE. IT WAS REPLACED NEXT DAY BY MAVIS DISCOUNT TIRES IN NANUET NY. TECHNICIAN SAID TIRE FAILED DUE TO BROKEN VALVE. TIRE 3 FAILED ON AUGUST 24 IN RIDGEWOOD NJ AFTER DRIVING FROM PHILADELPHIA TO NYC. TIRE WAS RECOVERABLE AND EXAMINED BY TECHNICIAN AT FORT LEE TIRE CENTER ON AUGUST 25TH. TECHNICIAN OBSERVED BROKEN VALVE. VALVE WAS REPLACED AND TIRE REINFLATED. TECHNICIAN ALSO INSPECTED TIRE 4 (THE LAST REMAINING GOOD TIRE). BY SLIGHTLY PRESSING ON THE VALVE IT CAME APART AND THE TIRE DEFLATED. TECHNICIAN REPLACED VALVE IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239479August 23, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THIS COMPLAINT IS BASED ON TWO INSTANCES OF MY COROLLAS CONDENSER BREAKING DOWN BECAUSE OF ROCKS HITTING IT WHILE DRIVING. LAST YEAR MY WIFE ASKED ME TO LOOK AT THE AC OF OUR COROLLA AS THE AC WAS NOT BLOWING COLD AIR. SHE TOOK IT TO THE TOTOYA DEALER IN DUNCANVILLE, TX AND THEY TOLD US THAT THE CONDENSER WAS NOT COVERED AND WE HAD TO PAY $600 TO FIX. WE CHOSE TO BUY THE CONDENSER ELSEWHERE AND TO INSTALL IT MYSELF. NOW A ABOUT A YEAR LATER, WE RAN OUT OF COLD AIR AGAIN. I DID NOT THINK IT WAS THE CONDENSER. WHAT IS THE LIKELIHOOD THAT A REPLACED NEW CONDENSER GOES BAD. WE WENT TO AUTO ZONE TO GET A RECHARGE KIT AND SEALER. AFTER APPLYING THEM THERE STILL WAS NO COLD AIR AND THEIR IS A VISIBLE LEAK ON THE FRONT REGION WHERE THE FIRST CONDENSER ALSO SUFFERED DAMAGE. SEARCHING FOR REPLACEMENTS ON THE INTERNET I CAME ACROSS SEVERAL PEOPLE THAT HAD THE SAME PROBLEM AND NO SOLUTION FROM TOYOTA OTHER THAN TO PAY TO REPLACE THE CONDENSER. TOYOTA EVEN ADMITS THIS IN TECHNICAL SERVICE BULLETIN AC002-06 "LOWER GRILLE MESH PROTECTION COVER." IN THE INTRO IT READS SOME CUSTOMERS MAY EXPERIENCE DAMAGE TO THE A/C CONDENSER IF THE VEHICLE IS USED REGULARLY. I DO NOT BELIEVE I SHOULD HAVE TO PAY FOR SOMETHING THEY SHOULD HAVE FIXED SO I DON'T HAVE TO REPLACE MY CONDENSER EVERY YEAR OR MAYBE MORE FREQUENTLY. THEY SHOULD PAY TO REPAIR MY DAMAGE AND TO INSTALL THE COVER TO PROTECT IT FROM NOW ON. OUR IS COROLLA 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238577August 17, 2008
STRUCTURE
PAINT STARTING TO FADE PROGRESSIVELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238533August 17, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
A/C CONDENSER FAILURE. DESIGN FAILURE. HAD TO REPLACE UNIT TWICE BEFORE I MADE MY OWN SHIELD.. NO HELP FROM DEALER. YOU WOULD THINK THAT IF THEY HAD A DEFECTIVE DESIGN AND FIXED IT ON THE NEXT YEARS MODEL THAT THEY WOULD TAKE CARE OF ANY PRIOR COMPLAINTS.. JUST SHOWS THAT SERVICE AND CUSTOMER RETENTION IS NOT PART OF THEIR CREED. MY RECOMMENDATION TO MY FRIENDS HAS THIS STORY WITH IT NOW THAT I KNOW THAT OTHERS ARE IN THE SAME SITUATION. GOOD LUCK. HELLO NISSAN AND HONDA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238482August 16, 2008
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE STALLING WHEN MAKING A QUICK DECELERATION FROM OVER 40MPH TO 15MPH OR TO A COMPLETE STOP. ENGINE DIES, CHECK ENGINE LIGHT COMES ON, AND ELECTRICAL CONTINUES TO FUNCTION. CAR RESTARTS WITH NO PROBLEM. THIS HAS OCCURRED 2CE IN THE PAST 2 DAYS, ONCE THE ENGINE WAS COLD, WITHIN 2 MILES OF START, THE OTHER OCCURRED WHEN ENGINE WAS WARM AFTER DRIVING 10 MILES ON HIGHWAY, AND SLOWING DOWN QUICKLY TO PASS THROUGH ELECTRONIC TOLL BOOTH. TOYOTA DEALER CHECKED VEHICLE, COULD NOT DUPLICATE, NOR DID THE SYSTEM STORE ANY CODES OR EVENT CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238250August 13, 2008
AIR BAGS:FRONTAL
2003 TOYOTA COROLLA HAVE DEFECTIVE AIR BAGS. CONSUMER WANTS TO KNOW ABOUT RECALLS FOR AIR BAGS ON HIS VEHICLE. *NJ THE CONSUMER STATED THERE WAS A LOUD EXPLOSION WHICH STARTLED EVERYONE IN THE VEHICLE. THEY PULLED OVER TO THE SIDE OF THE ROAD, BUT NO ONE COULD DETERMINE THE REASON FOR THE EXPLOSION. HOWEVER AFTER DRIVING ABOUT 20 YARDS, A SECOND EXPLOSION OCCURRED AND WHEN THE CONSUMER LOOKED OVER, HE NOTICED THE AIR BAG HAD DEPLOYED IN AN ABNORMAL WAY OUT OF THE STEERING WHEEL. IT DID NOT FULLY EXPAND, BUT SIMPLY POPPED OUT. THE CONSUMER ALSO NOTICED SMOKE AND A STRONG ODOR. THE CONSUMER LOOKED AT THE SIDE OF THE VEHICLE AND NOTICED THAT THE PASSENGER SIDE AIR BAG HAD ALSO DEPLOYED. *JB THE CONSUMER IS SEEKING REIMBURSEMENT. UPDATED 06/17/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238003August 13, 2008
VISIBILITY
THE WINDOW TABS ON THE PASSENGER WINDOW BROKE & THE WINDOW CAME OFF THE TRACKS. I TOOK THE CAR TO BE REPAIRED AT A LOCAL DEALERSHIP. I RECEIVED NOTICE FROM TOYOTA THAT THERE WAS A RECALL FOR THIS. I SUBMITTED MY PAID RECEIPTS & THEY ADVISED MY REPAIRS DID NOT QUALIFY FOR REIMBURSEMENT. RECALL 80! (SSC 80A). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237839August 12, 2008
EXTERIOR LIGHTING
WE HAVE A SERIOUS NIGHTTIME DRIVING VISIBILITY CONDITION. THE AUTO MANUFACTURERS ARE NOW MAKING HEADLIGHTS WITH PLASTIC LENS WHICH TEND TO DARKEN IN A RELATIVELY SHORT TIME THEREBY INHIBITING NIGHTTIME DRIVING VISION ESPECIALLY FOR OLDER PEOPLE WHO NEED MORE LIGHT THAN A YOUNGER DRIVER. IT IN MY OPINION SHOULD NOT BE TOLERATED. THE MANUFACTURERS SHOULD BE COMPELLED TO GO BACK TO GLASS LENSES FOR SAFETY REASONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237674August 11, 2008
STRUCTURE
TL*THE CONTACT OWNS A 2001 TOYOTA COROLLA. WHILE DRIVING 55 MPH, THE FRONT HOOD OF THE VEHICLE RELEASED, BLOCKING THE CONTACT'S VIEW OF THE HIGHWAY. THE HOOD SMASHED AGAINST THE WINDSHIELD, WHICH CAUSED IT TO BEND OUT OF SHAPE AND BECOME DESTROYED. THE CONTACT PULLED OVER AND STOPPED THE VEHICLE. THE WINDSHIELD WAS CRACKED AND THE ROOF ABOVE THE WINDSHIELD WAS ALSO DAMAGED. THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THE DEALER STATED THAT THE CONTACT WAS RESPONSIBLE FOR THE REPAIR COSTS. THE FAILURE AND CURRENT MILEAGES WERE 119,170.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237586August 10, 2008
AIR BAGS:FRONTAL
I WAS STOPPED AT A STOPLIGHT ON AN INTERSTATE OFF-RAMP AND REAR-ENDED INTO THE CAR IN FRONT OF ME, CAR IN FRONT INTO THE TRUCK IN FRONT OF HER. WHEN I STRUCK THE CAR IN FRONT OF ME, THE AIR BAG DID NOT DEPLOY, DESPITE THE INCREASED SPEED I WAS THROWN FORWARD INTO THAT CAR. SUBSEQUENTLY, I HAVE CERVICAL SPRAIN, CONCUSSION FROM HITTING THE BACK OF MY HEAD ON MY HEAD REST, POSSIBLE BRIEF LOSS OF CONSCIOUSNESS, CEPHALGIA, AND MANY OTHER SYMPTOMS AND POSSIBLE INJURIES. THESE INJURIES MAY HAVE BEEN LESSENED IF THE FRONT AIR BAG HAD DEPLOYED AND LIMITED MY HEAD'S PATH FORWARD WITH THE IMPACT OF THE FRONT OF MY CAR INTO THE BACK OF THE OTHER CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10237544August 9, 2008
POWER TRAIN
I HAVE A 2006 TOYOTA COROLLA CE, IT'S AUTOMATIC WITH THE DRIVE SHIFT IN THE CENTER CONSOLE. SHORTLY AFTER PURCHASE I NOTICED IF THE SHIFT IS BARELY BUMPED IT KNOCKS THE CAR INTO NEUTRAL WHILE DRIVING AT ANY SPEED. I HAVE BEEN VERY CAREFUL NOT TO BUMP IT, BUT YESTERDAY I HIT A BUMP ON THE INTERSTATE IT KNOCKED ME INTO NEUTRAL, I WAS NOT AWARE I WAS OUT OF GEAR, BECAUSE A 18 WHEELER WAS BARRELING DOWN ON MY BUMPER, SO I COULDN'T HEAR THE CHANGE IN THE MOTOR, BUT WHEN I TRIED TO ACCELERATE TO GET OUT OF HIS WAY, THE CAR WOULDN'T GO FASTER, THEN I NOTICED MY TACHOMETER WAS AT 4 1/2 AND KNEW THERE WAS A PROBLEMS SO I TOOK THE SHOULDER. I HAVE A 17 YEAR OLD SON THAT WILL BE DRIVING SOON, I DON'T FEEL SAFE WITH HIM DRIVING BECAUSE OF THE POTENTIAL OF EITHER CAUSING A ACCIDENT, OR BREAKING DOWN, OR RUINING THE CAR ALL TOGETHER. THE DEALERSHIP SHRUGGED THEIR SHOULDERS AND SAID IT DIDN'T HAPPEN TO THEM IN A TEST DRIVE AROUND THE PARKING LOT. AND ALL MODELS OF CARS HAVE THE CAPABILITY TO BE MOVED INTO NEUTRAL WHEN BUMPED, AND WITH OUT PUSHING THE BUTTON ON THE SHIFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236396July 30, 2008
SEAT BELTS
TL*THE CONTACT OWNS A 2006 TOYOTA COROLLA. WHILE DRIVING BETWEEN 55-70 MPH, THE REAR DRIVER'S SIDE AND CENTER REAR SEAT BELT BUCKLE ASSEMBLIES FAILED. BOTH REAR PASSENGERS WERE NOT PROPERLY SECURED WHEN A TIRE BLEW OUT. THE DEALER REPLACED ONE OF THE THREE SEAT BELT ASSEMBLIES. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236399July 30, 2008
EQUIPMENT
A/C CONDENSER WHICH WENT OUT ON MONDAY. I'VE DISCOVERED THAT TOYOTA ISSUED TSB AC002-06 ADMITTING THAT THE CONDENSER IS FLAWED. HOWEVER, BECAUSE IT WAS NOT RECALLED, THEY ARE NOT RESPONSIBLE. I AM HAVING IT REPAIRED BECAUSE I LIVE IN NEW ORLEANS AND THE HEAT IS UNBEARABLE. THIS IS A TOTALLY UNFAIR PRACTICE. I THINK THAT THESE ISSUES SHOULD BE ILLEGAL SINCE THEY'VE ADMITTED THE FLAW. I WAS TOLD THAT THERE IS NO PROTECTION FOR THE NEW CONDENSER. IT WAS CORRECTED IN THE 2007 MODEL BUT NOT THE 2005. I AM LIVID AT THE FACT THAT TOYOTA IS SO UNCARING ABOUT THE 2005 OWNERS. I SHOULD BE REIMBURSED FOR THE REPAIR ($677) AND, ALSO, ADVISED AS TO HOW I CAN PREVENT THIS FROM HAPPENING AGAIN. WHERE CAN I FIND MESH TO PROTECT THE NEW CONDENSER? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236249July 29, 2008
FUEL SYSTEM, GASOLINE
CHECK ENGINE LIGHT CAME ON, SHOWED EVAP FUEL LEAK. PROBLEM WAS TRACED TO CORRODED FUEL FILLER NECK. PARTS ARE BACK-ORDERED BECAUSE THIS IS A COMMON PROBLEM. TOYOTA ISSUED A TSB ON THIS PROBLEM BUT NO RECALL YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236326July 29, 2008
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, STRUCTURE
ATTACHED IS LETTER SUBMITTED TO TOYOTA 7/22/08 I RECENTLY PURCHASED A NEW 2009 TOYOTA COROLLA FROM WEST HERR TOYOTA, ORCHARD PARK, NEW YORK ON MAY 16, 2008. I IMMEDIATELY TOOK A ROAD TRIP FROM NY TO PA, APPROXIMATELY 6 HOURS OF DRIVING. I AM WRITING TO YOU TODAY TO REPORT MY DISSATISFACTION WITH THE FRONT HEADRESTS IN THE TOYOTA COROLLA. I AM AN EXERCISE PHYSIOLOGIST AND HAVE WORKED MANY YEARS IN THE INDUSTRIAL REHABILITATION FIELD. I HAVE A PREVIOUS NECK INJURY FROM YEARS OF DOING GYMNASTICS. THE CURRENT FRONT SEAT HEADRESTS ARE ANGLED AT 35% FORWARD FLEXION, WHICH MAY BE POSITIVE IN A CRASH TEST TO PREVENT NECK INJURIES, HOWEVER, IT IS NOT CONDUCIVE FOR COMFORTABLE DRIVING AND PROPER ERGONOMIC FOR SEATED POSITIONS. BY THE TIME I ARRIVED TO MY FINAL DESTINATION IN YORK, PA, MY ENTIRE RIGHT ARM WAS NUMB AND ACHING. I BROUGHT THIS SITUATION TO THE ATTENTION OF MY SALESMAN AT TOYOTA (BILL BITTERMAN) HE SUGGESTED THAT I CONTACT YOUR DEPARTMENT DIRECTLY. HE ALSO TRIED TO REPLACE THE HEADRESTS WITH AN OLDER COROLLA HEADREST, THEY DO NOT FIT INTO THE ANCHOR HOLES OF THE SEAT. SINCE THEN, I TOOK THE SMALLER BACK SEAT HEADREST AND MOVED IT FORWARD TO THE DRIVERS SEAT. IT IS MORE COMFORTABLE THAN THE PREVIOUS HEADREST, BUT IT IS LOOKS AWKWARD AND IS NOT SAFE. ALSO, I MOVED THE FRONT HEADREST TO THE BACK, IT IS TOO LARGE AND CAUSES VISIBILITY ISSUES. MY REQUEST OF YOU IS TO? #1. CONSIDER CHANGING YOUR DESIGN FOR THE HEADRESTS SO THEY DO NOT FORWARD FLEX AT SUCH A GREAT ANGLE TO AVOID MANY ADDITIONAL CUSTOMER COMPLAINTS IN THE FUTURE. #2. SEND TWO NEW FRONT HEADRESTS FOR THE FRONT SEATS (GRAY INTERIOR) THAT FIT APPROPRIATELY AND AT NO CHARGE TO ME. I AM AWARE OF HOW POWERFUL THE ?VOICE OF THE CUSTOMER? IS AND I HOPE THAT YOU TAKE THIS LETTER OF CONCERN SERIOUSLY. I TRULY DO LIKE ALL ASPECTS OF THIS CAR, EXCEPT THE FRONT TWO HEADRESTS. SHAWNA R. DOSSER, MS EXERCISE PHYSIOLOGIST & HEALTH EDUCATOR*TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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