Tesla Model Y Complaints

3,785 consumer complaints on file.

#11585536April 26, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using autopilot with beta self driving installed and stopped at a traffic light, left or right turn traffic signal turning green causes car to move into oncoming traffic (moves straight through intersection).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585533April 26, 2024
SEAT BELTS
Middle seatbelt buckle fails to latch. Normal use, just stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585526April 26, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My wife and I purchased a model Y 2024 just a few weeks ago. We have had multiple experiences when using cruise control where the car inexplicably slows down rapidly when there are no vehicles in front of us decelerating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585498April 26, 2024
STRUCTURE:BODY
Sudden unintended acceleration on my new Tesla Y- occurred while backing slowly out of the garage. Suddenly, there was a lurch forward that hit the side of the garage. Repair to Tesla @ $8,000 and repair to garage @ $300. Tesla told me that their ivestigation did not disclose any mechanical issues but the manager refused to send me that evaluation. Fortunately, no injuries
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585496April 26, 2024
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact owns a 2022 Tesla Model Y. The contact stated that while driving with the Autonomous driving feature activated, the system deactivated unintendedly. While driving at highway speeds, the safety feature was inoperable. The contact stated that there was not enough time to take over the vehicle. The contact had to pull over to rest the system. While driving at 65 MPH, the safety feature was deactivated. The local dealer was contacted but the vehicle was not diagnosed or repaired. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 41,757.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585465April 26, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Since December when Tesla did their software update to supposedly make my car safer, I have been BURIED in warnings to keep my hands on the steering wheel and my eyes on the road. It seems like every 25-30 seconds, if I even glance over at the speedometer, I get a red "keep your hands on the steering wheel" / "Pay attention" warning. This is ridiculous. These distracting notifications could cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585203April 25, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
During a 2,300 miles recent trip in Texas, the vast majority of the speed limit signs were not seen by my 2023 Tesla Model Y autosteer/autopilot (not FSD). This created issues with the autopilot/autosteer as it was not usable in several instances and can create safety issues like distractions, etc... I had the latest software revision. The key point is that this is not happening at all in Colorado where I live. Tesla support responded that I needed my cameras recalibrated which is a totally illogical response as it is not happening in CO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585115April 25, 2024
EXTERIOR LIGHTING
We Americans need you to stop auto manufacturers from using blinding headlights on their cars. This will cause accidents and you will be liable for allowing this to begin with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585056April 24, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
When using Auto Pilot/Traffic Aware Adaptive Cruise Control at highway speeds (55 to 75mph), vehicle will on occasion, slam on the brakes and steer to the right for no apparent reason. When this has happened in the past, we would press on accelerator peddle, to quickly recover from the braking to prevent a rear end collision and continue down the road. This last time (April 12, 2024) however, pressing the accelerator peddle made no difference until Auto Pilot was disengaged. Fortunately we were in the right most lane and was able to pull off to the side of the road to prevent a rear end collision from a van that was behind us. There were no warnings or messages that were displayed to indicate what had cased the braking. I talked to my local Tesla service department approximately a year ago about this issue and said that Tesla is aware of the "Phantom Braking" problem, but were unsure if or when a fix would be in the works. We did capture the dash cam video of the last Phantom Braking incident, that shows a clear road, with no objects or shadows that may have triggered the event. The dash cam video is 38Mb in size, too large to upload.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584950April 24, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was performing a 3-point turn on a residential street. While reversing during the turn the Automatic Emergency Braking enabled and slammed on the brakes, bringing the car to a complete halt instantly. This caused my head to hit the headrest with enough force that I have headaches and brain fog the next day, indicating a concussion. I was 10 feet from the nearest parked vehicle when reversing; the AEB kicked in erroneously. This is not the first time that Tesla's AEB has erroneously and dangerously engaged while I was driving.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11584818April 23, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2022 Tesla Model Y. The contact stated that after starting the vehicle at 5 MPH, the central display became inoperable and turned black. The contact stated that the vehicle was locked and she was unable to exit the vehicle. The contact received assistance from a bystander who opened the door from the outside. After that, the contact stated she was able to drive to her destination. The contact stated she contacted the dealer and they advised her to take the vehicle for diagnosis. The vehicle was towed to the dealer. The contact stated that the vehicle was repaired. The contact stated that she experienced another incident with the vehicle. The vehicle was parked in front of a veterinary clinic when suddenly the vehicle accelerated on its own and she was unable to stop it which led her to crash into the veterinary clinic building. The contact didn't experience any injuries. No police report failed. The vehicle was not repaired they related the incident with an operator error malfunction. The failure mileage was approximately 10,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11584763April 23, 2024
STEERING
Loss of steering control, frequently accompanied by driver-facing messages indicating that power steering assist is reduced or disabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584636April 23, 2024
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Incident Report: Model Y Autopilot Anomaly Incident Details: Date and Time: April 18th, 2024, approximately 11:44 AM PST Location: I-405 Northbound Vehicle: 2022 Model Y Autopilot Setting: Full Autopilot engaged at 65 miles per hour Description: While driving my Model Y on I-405 Northbound, I experienced a sudden and unexpected event. As I reached for a bag containing an apple, the car abruptly veered left toward the middle concrete divider that separates the Southbound and Northbound lanes. The impact resulted in a noticeable scratch sound as the car brushed against the divider. Challenging Autopilot Behavior During this incident, I felt like I was wrestling with the Autopilot system. It took approximately 7 seconds of back-and-forth struggle before I regained control of the vehicle. Fortunately, there were no other cars nearby, and both the car and I remained unharmed. The outcome felt like a true miracle. Summary In summary, the Autopilot system executed a sudden maneuver without any prior warning. The experience left me shaken, and I continue to have nightmares about what had happened. I have saved 4 videos which recorded the accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584475April 22, 2024
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
Car warned that Drivability - Acceleration and top speed reduced/Performance may be restored on next drive but gave no opportunity for me to pull over safely. Felt like someone pulled the e-brake during regular driving speeds and prevented me from safely slowing down, steering or maneuvering the vehicle into a safe spot. This occurred during a rainy night with my wife and 3 daughters in the vehicle who were terrified and still afraid to drive in the vehicle. Tesla replaced the front drive inverter and about a month later the same issue happened again on a busy road around 1pm in the middle of traffic and this time the rear drive inverter had to be replaced. Myself nor my family have felt safe in the vehicle but feel stuck with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584291April 21, 2024
SEATS
We had our 5 year old son buckled in his forward facing car seat in the back passenger seat. When I started to drive my car, the front passenger seat started to move back, reclined on its own and fully crushed my sons legs in the back seat (fully reclined back). My son started to scream in pain. After securing the seat forward, we noticed our umbrella fell from the front seat and landed where you control the seat alignment in front. We were shocked to see that a 1 lbs umbrella can be heavy enough to control the seat alignment. If I hadn't quickly reacted to the seat moving back, it would have caused a serious fatal injury to my son. I strongly urge the manufacturer to consider fail proof ways to prevent this from happening.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11584267April 20, 2024
VISIBILITY/WIPER
My tesla is supposed to have "automatic" wipers that go on by themselves to keep the windshield clear so one can drive in rain. Manual wiper speed control is difficult because the driver has to look at center screen and use menus to select a speed. There is no intermittent wipers control; the lowest speed setting is too fast for light range. Only one pass operation is possible without using the center console while driving which is dangerous. The automatic wipers are very erratic, sometimes running faster than needed or coming on when it's not raining to other times hardly coming on at all making it very difficult to see and making driving very accident prone. The poor operation can, of course, adversely affect the proper operation of the automatic driving capability too since that depends on vision by cameras through windshield. Other owners I know voice the same concerns. This issue is a big problem anytime it rains and even worse back last winter when it snowed. I've only had my car 3 months. I have talked to a few other owners who indicate this problem didn't exist as much 6 months or a year ago indicating it could be a problem caused by a recent car software update or a change in the equipment used for wiper control in my Tesla Y. I'm not sure if the problem applies to other models (ie S, X, 3).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584237April 20, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving our Tesla Model Y and, when attempting to use the windshield wiper, full self driving was enabled. The feature was never enabled my by husband or I through the touch screen on the car. We purposefully did not want to be helping to test this feature as we have a 2 year old and 2 month old that are often in the car with us (both of whom were in the car when this happened). This happened twice on my drive on the afternoon of [XXX]. I did not have a destination plugged into the map on the tesla and was navigating via google maps on my phone (which does seem to be required for this feature to be enabled according to Tesla's help video on youtube: [XXX] ). Both times, a pop up appeared on the tesla screen asking me to give feedback on the auto driving feature while I was driving. Both times, I was able to disable the feature after about 5 seconds by pressing the brake pedal. Upon returning home, my husband was able to go into the car's settings and return the car to "traffic-aware cruise control." He was able to confirm that "Full Self Driving (supervised)" had been selected despite neither of us enabling it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583942April 18, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Autopilot began beeping with messages to pay attention while on highway. Moving the wheel did not remove message to the point car was shaking in lane due to turning the wheel. Warning beeps and messages got louder and more distracting and would not go away until brake petal was used at highway speeds to disengage autopilot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583582April 17, 2024
EXTERIOR LIGHTING
Turn signals fail to activate with short duration press of turn signal stick.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583208April 15, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
Car was being driven into a car wash. Driver went to put car into neutral and car lurched forward and crashed into car in front of it without gas pedal being engaged. Vehicle has not been inspected by manufacturer or others. No warning lamps or other messages. May have been related to recently installed full self driving software that was automatically installed but was not requested by vehicle owner. Vehicle owner did not intend to engage any sort of self driving or automatic acceleration systems.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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