Tesla Model Y Complaints

3,785 consumer complaints on file.

#11631983December 21, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
The car lost all ADAS functions, and GPS on the onboard navigation system. In addition. it can't use regular cruise control and it does not have rear view mirror blind spot warning capability any more. This all happened when the car attempted to install the "holiday" updated from Tesla automatically around 11/29/24 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631982December 21, 2024
EXTERIOR LIGHTING
Heads do not work properly. Dark spots appear during night time driving. While driving during night you can see portions of the left side of the road. This car was bought brand new and I have made two appointments to correct this problem. But was told it was normal. Can’t see a portion of the road so this is definitely not normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631973December 21, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all safety systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: 1.Cruise Control (adaptive or otherwise) 2.Forward Collision Warning 3.Lane Departure Warning 4.Lane Keeping Assistance 5.Blind Spot Warning 6.Parking Collision Warning 7.Full Self-Driving and Auto Park features 8.Cameras required for Autopilot functionality 9. Auto headlight dim / Auto wiper system 10. BACK UP CAMERA RENDERED INOPERABLE Additionally, because the GPS system has failed, the vehicle’s Navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up Supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. This system also initiates preconditioning of the battery (heats it up to be able to charge), so super charging is extremely slow without the gps system availability. Safety Concerns: The failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Rear visibility in the car is very limited without the federally required backup camera. Incident Details: • The issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • The failure appears to be related to a hardware short in the AP4 computer, directly caused or exacerbated by the update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631939December 21, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
All cameras and related functions stopped working, including back up camera. GPS is not working. Tesla pushed back my service appointment until 1/21/25. Safety is an issue now due to blindspots and they will not give me a loaner car. Tesla informed me the computer needs to be replaced. They reported this is wide spread and Tesla is not sure why it happened. I was informed that even though my new appointment is 1/21 it is likely that it would be pushed back further. I have only had this car for 5 weeks. No warning lights came on prior to this happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631875December 20, 2024
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Computer system failure causing all cameras to fail, mirrors to stay darkened even in daylight, navigation system not updating, collision and lane departure feature failure. Issues were reported to Tesla and an AP 4 computer replacement were scheduled, however service has been delayed for several weeks ( now 9 Jan 2025). The car does not feel sufficiently safe to drive with the impaired mirror visibility couples with the lack of any cameras or safety features working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631856December 20, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
My New 2024 Model Y Tesla is having a computer failure - no navigation / GPS (stuck at last address when issue occurred) and no cameras (including rear camera). With limited rear windshield visibility and no backup camera functionality, we've been put in dangerous situations. They keep pushing out the service dates waiting on new parts / computers. I found this article that details the widespread issue and parts shortage. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631830December 20, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Navigation is frozen. No cameras work. No full self driving features work. No cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631814December 20, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Back-up camera went out along with blind spot camera. All camera inoperable. Front research this appears to be an issue with the computers in 2024 late year Model Y's built in the Tesla Fremont factory.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631794December 20, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
They advertise it as a computer failure. The cruise control doesn't work, none of the cameras displays, causing me to hit the lawnmower in my garage. Other functions as navigation, range prediction, and automatic light/dark display switching don't work either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631762December 20, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
2024 Tesla Model Y. All cameras and GPS used for safety and convenience features suddenly stopped working. Everything was working when vehicle parked for the evening, next morning cameras and GPS stopped working. No accident or other incident associated with it. No longer able to use: Backup Camera Automatic Cruise Control (including Full Self Drive (Supervised)) Blind Spot warning when changing lanes. Navigation Parking Collision Warning Automatic Braking There is concern with safety of vehicle overall since many of the safety features rely on Tesla cameras.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631749December 20, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
AP4 computer failure has led to navigation, cameras, blind spot monitoring, lane departure and other systems being inoperable. Tesla has stated they don’t have the parts to fix and have pushed out my service repair time twice already. Issue reported on December 4th, since then no time table for repair has been given. Tesla keeps stating the car is operable, leaving out the facts it’s dangerous to drive due to small rear windows and blind spots based on the cars design to work with operable cameras that give the drive clearer angles to view.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631715December 20, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
On 12/16/2024 my vehicle received software update 2024.39.15, after installing the update i went to the grocery store and noticed nothing was working in the car except basic driving functionality. cameras were showing up as a black screen. TACC, aurosteer and FSD supervised were no longer working as well as AEB,FCW,BSM,LDW,LKAS and the gps had me in the middle of the ocean, headlights on during broad daylight. I informed a service center by my home and they simply didn’t care, i took it to another service center 50 minutes away and they took two days to do repairs and diagnostics, i was told the computer had shorted out and the technician replaced the car computer and AI4 (HW4) computer system which runs safety features. A software update physically pushed from tesla should not be shorting out computers on its vehicles, i heavily rely on the cameras and safety features since living in a state where nobody knows how to drive (lol). I hope my vehicle is fixed and this issue doesn’t persist anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631710December 20, 2024
UNKNOWN OR OTHER
Vehicle drove on it’s own with no driver in while charging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631704December 19, 2024
STEERING
Vehicle control arms need to be replaced as suggested by the service department. They are currently clicking because they are not secure. I truly believe this is a safety hazard. Arms cannot be replaced for another month. Seems to be a widespread issue from my research. If arm fails, driver would lose control of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631682December 19, 2024
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
What component or system failed or malfunctioned, and is it available for inspection upon request? There were multiple component and system failures that were experienced. My vehicles autopilot and full self driving took over causing my vehicle to crash head on into a tree. How was your safety or the safety of others put at risk? My safety and others were at risk because I had no control over my vehicle. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. The car was taken into custody of the insurance company. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11631671December 19, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
The automatic pilot computer (AP4) failed on my 2025 Tesla Model Y after approximately 400 miles. This controls a lot of the vehicle's auto pilot features but it also controls a lot of its safety features, such as the back-up camera, forward collision warning and blind spot warning. As of 19 December, the Tesla Service Center has had my vehicle for 14 days with no fix for the foreseeable future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631626December 19, 2024
UNKNOWN OR OTHER
With the new teslas (not sure about all but I know on the model y ). There is no way to reduce or turn off regenerative braking. Which on snow covered roads makes the car want to go into a skid. Only way to get around it is to force the car in to nutral ( also not great but better than the other option). Then use brakes so it slowed all wheels evenly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631589December 19, 2024
VEHICLE SPEED CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Starting on 12/4/2024, my car's camera stopped working, no blind spot warning, no navigation, no rear view camera and no cruise control. Reported to Tesla on 12/8 and they said it is a known problem nationwide and some Autopilot computers are getting shut or something. They have given me an appointment for 1/4/2025. The vehicle is really unsafe to drive without these components working and the vehicle draws on heavy amount of battery usage without these controls and for my commute on highway, I am always nervous about if there is going to be enough for me to reach the next charging station. I would expect this falls into safety recall and Tesla should at least send out a service bulletin as well as provide alternate vehicles for the owners to use until this can be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631531December 18, 2024
UNKNOWN OR OTHER
Once you start driving in the rain the horn start loosing volume intensity until it basically it becomes so quiet no one can hear it. This is a safety issue and i've read on line of many peoplehavi g the same issue on their Teslas. A recall shoukd be imposed on Tesla immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631520December 18, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My computer has failed. No cameras work including the rear camera. It no longer has cruise control, keeps me in my lane, or has blind spot detection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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