Tesla Cybertruck Complaints

197 consumer complaints on file.

#11645396February 27, 2025
SUSPENSION, STEERING, POWER TRAIN
Hello are you still in business or has Elon DOGED you already? No matter.... here's a CyberTruck in the junkyard. [XXX] The wheels have gone all whompy. Don't suppose you are bothered about it. Have a [XXX] day. Your friend [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644923February 25, 2025
STRUCTURE:BODY
A piece of the stainless steel body trim (right hand roof rail part #1860490-00-C) flew off the car at highway speeds. It looks like it was only held on by glue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643535February 18, 2025
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact owns a 2024 Tesla Cybertruck. The contact stated while driving 49 MPH with the Full Self-Driving (FSD) activated, the destination was entered, and the system announced the direction steps and suddenly the Full Self-Driving (FSD) disengaged independently causing the driver to be required to take control of the vehicle. During the independent disengagement of the Full Self-Driving (FSD), the vehicle abruptly accelerated and almost struck another vehicle in a head-on collision. The contact was concerned that the failure could result in a crash if other vehicles were in the opposite direction. On a separate occasion, the contact stated that the Full Self-Driving (FSD) was engaged and driving at various speeds, and the vehicle independently maneuvered into oncoming traffic on a 2-lane road causing the contact to have to take control of the vehicle. A crash was avoided; however, the contact was concerned that if there had been a median barrier it could have resulted in a crash. In addition, the contact stated there was a second occasion where the vehicle was in Full Self-Driving (FSD) and veered into oncoming traffic, and manual control of the vehicle was required. The failure was not recorded via the Tesla App. A dealer was contacted, and a service appointment was scheduled for a diagnostic test. The Tesla Service Advisor informed the contact that there was nothing in the systems logs that there was an error, and the dealer was not able to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure several times. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642765February 14, 2025
STRUCTURE:BODY
on [XXX], I was driving my cybertruck on highway, at speed 55mph. the stainless panel on driver side, the one, on top of the windows, suddenly start falling off. This is the first winter for cybertruck. the stainless panel is hard and sharp enough to hit other cars. I pulled the car over. Please see my pictures below. Also, i included the youtube link here for your reference. [XXX] This is a serious safety issue. because the body side's stainless panels are glued on the frame with some kind of adhesive, metal to metal, and the nuts hold the frame to the body. Due to the cold temperature and the glued dry up. the stainless panels start falling off. i took a pictures of the new parts to proof that the stainless panel is glued by adhesive to the black frame INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641488February 8, 2025
STRUCTURE:BODY
Upper passanger trim piece fell off while driving on street, could have hurt another motorist. When new piece was fixed by Tesla service center, I advised them to replace drivers side just in case and they stated they will not be able to until it falls off. This trim comes in two pieces, one is bolted to the truck and the other is glued onto the bolted piece, the glued piece peeled off. Here is a youtube video showing in more detail the problem. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640313February 3, 2025
VISIBILITY/WIPER
On [XXX], while driving highways for over 2 hours, the windshield became very dirty with dried debris from the road. I activated the window cleaning function on the steering wheel ( for the first time) and could not clear the dirt from the passenger side. I tried many times, but no result. The drivers side did clean acceptably. But not the passenger side! I could see arcs on the windshield where the wiper attempted to drop fluid. There were 8 or 9 such arcs left after the wiper withdrew. I did see cleaning solvent near the outside of the windshield. But I could not see out of the windshield. Reported same to Teslas customer svc and a service visit was scheduled for Jan. 8, 2025. By this time I had manually cleaned the window and verified the solvent well was full. Svc agent said, no one else complaining and system is operating 100% as designed. Experienced same situation again on [XXX]. Customer svc again scheduled an on site svc call for Feb 7 2025. I then saw on facebook, over 50 other people complaining of exactly the same problem. Most had tried svc and heard the same informational as I. Some included photos of the problem, some had their wiper or pump replaced, other e told that Tesla was planning an OTA update to cure the problem. I did a walk-in to svc on Jan 27,2025, and was told there is no guidance from corporate on this matter and that as far as they knew, corporate was not aware of the problem. I'll keep my appointment on Fri and hopefully I'll have some relief. I hate not seeing things coming from my right side! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640248February 2, 2025
EXTERIOR LIGHTING
When driving in a winter storm, headlights quickly become snow packed rendering them useless. This is extremely dangerous driving in any snowstorm at night. The light bar does not provide sufficient visibility at night and also can become ice packed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639540January 30, 2025
VISIBILITY/WIPER
The wiper will not clear the windshield it only smears and leaves streaks causing visibility issues. The automated wiping feature also does not operate properly and it will wildly wipe at high speed with nothing on the window and then do nothing when it is covered in water and road dirt. It will also dry wipe for no reason and smear what ever is on the window causing a visibility issue and then with the unfortunate combination of poor washer fluid output and poor blade contact it cannot clean the windshield properly. To be clear, it does not just take awhile to clean, it cannot clean the window regardless of how long you use the wiper wash function. It is a complete failure and I cannot get Tesla to address it. I made an appointment Dec. 6th for Jan. 31st (first available) and it was pushed, with no reason, to Feb 27th. After my current business trip, I will be discontinuing driving the vehicle if there is any chance of bad weather, it is that bad of an visibility issue and would be as unsafe as me driving without my glasses, looking through streaks and haze obscure important details I feel I cannot see the roadway good enough to operate the Cybertruck safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636027January 15, 2025
VISIBILITY/WIPER
When any salt or other road debris is present on the windshield, the windshield wiper along with the washer fluid does not clean the windshield. Instead the windshield visibility is worse leading to low visibility. Overall I believe there are two flaws: 1. The wiper does not have enough downward force to keep enough contact with the windshield 2. When you attempt to clean using the washer fluid spray there is not enough washer fluid sprayed onto the windshield. Instead the amount is so low that it leads to additional streaking causing additional visibility issues. Due to this anytime I drive with salt on the roads I am at an increase risk to any issues that can occur during lower visibility while driving. Many others have also reported the same behavior [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635065January 9, 2025
UNKNOWN OR OTHER
WHILE DRIVING MY CYBERTRUCK ON FREEWAY USING TESLA'S FSD (FULL SELF DRIVING). VEHICLE SUDDENLY ACCELERATED, GOT OUT OF CONTROL AND CRASHED IN TO THE RAILING. LUCKLY I WAS ABLE TO CONTROL AFTER THR CRASH AND DROVE IT SAFE LOCATION. TRUCK IS SEVERELY DAMAGED AND TESLA IS NOT RESPONDING TO MY COMPLAINT. WE NEARLY GOT KILLED. PLEASE HELP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11632631December 27, 2024
TIRES
The contact owned a 2024 Tesla Cybertruck equipped with Pirelli Tires, Tire Line: Scorpion ATR, Tire Size: 285/65/R20, DOT Number: N/A. The contact stated that while driving at 70 MPH, he heard a loud bang, and the vehicle veered to the left. No warning light was illuminated. The contact attempted to steer right, but the vehicle failed to respond. The vehicle struck another vehicle in the left lane before both vehicles crashed into the median barrier wall. The contact's vehicle then spun into three right lanes and came to a complete stop on the right shoulder. The air bags were deployed. Upon inspection, the contact discovered that the rear driver's side rim was fractured. The contact and three passengers were taken to the hospital via ambulance. The contact sustained third-degree burns on his arms as a result of the air bag deployment. The second passenger had cuts on the head from the seat belt. The third passenger had cuts and bruises on the face from the seat belt. The fourth passenger sustained no injuries. A police report was filed and stated that the failure was caused by the rear driver's side tire blowout. The vehicle was towed to a tow yard and was deemed totaled by the insurance company. The manufacturer was not made aware of the failure, but the contact obtained the event data report and summary. The failure mileage was approximately 8,504.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11631702December 19, 2024
VISIBILITY/WIPER
During back camera was covered with rain, rear view was totally blind bec of rain drops. It's unsafe with rain and back camera totally covered with rain drop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631528December 18, 2024
UNKNOWN OR OTHER
The newest Tesla vehicles coming out of the factory with an unannounced HW4 computer upgrade, dubbed AI4.1, are seeing them short-circuit and die down shortly after purchase. In some case, the new AI4 computer gives up the ghost after several hundred miles, rendering not only the FSD feature, but the cameras and GPS navigation hence range estimates unavailable, too. I believe it's a safety defect and the VIN was used to be able to submit the form, it seems to affect most new Tesla vehicles. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631277December 17, 2024
VISIBILITY/WIPER, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving in a rain storm and the wiper started to malfunction. Would only clean half the windshield. Then shut off completely. Made a weird noise and started smoking in the front.Started working for on wipe then did a 360 on front end of the car. Wiper blade flew off and wiper arm Would not stay in position. Was able To get home but had to get the car towed to Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629696December 9, 2024
EXTERIOR LIGHTING
When driving during a snow storm, the headlights of the Cyberteuck become covered in snow and ice. The main headlights that produce most of the light are just under the frunk in an inset groove. Because of the nature of the design it catches snow it collects in that location. Because of the LED headlights there’s not enough heat to melt away the snow. At night your lights slowly fade away until you can barely see anything. Photo is not my vehicle but my friend’s who reported same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629683December 9, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
On Saturday, [XXX], vehicle was at a T-intersection, in normal drive mode (not FSD) waiting for traffic to pass to enter roadway from side road. Vehicle suddenly started to go backwards. Had to press on the brake to stop. Rebooted the car and the error happened again. Tried to reverse from the intersection to be able to stop the vehicle in a safe location, but steering (drive by wire) was not working. Had to drive with one foot on the brake and one on the electronic throttle to go backwards, even though vehicle was in drive model. Display read 'Traction Control Disabled', 'Adaptive Rider Control Degraded', 'Stability Control disabled', and 'Emergency braking not available'. Tesla service was requested and vehicle was transported to Tesla facility in Tampa. I am very concerned that had this failure occurred while on interstate could have resulted in a serious accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628177December 1, 2024
EXTERIOR LIGHTING
The headlight design, being behind and slightly above the front bumper, allows snow to accumulate in front of the headlights while parked and while driving. This prevents visibility in low-light conditions for both the vehicle driver and for other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628137December 1, 2024
EXTERIOR LIGHTING, VISIBILITY/WIPER
When driving in snow, the snow accumilates in front of the recessed headlights on top of the front bumper and makes night driving impossible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626095November 19, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
NHTSA has created a safety risk by forcing FSD to have extreme monitoring. While in FSD I have to go back to normal driving to change the station on the radio or look at my phone. This is something I do in my non fsd vehicles all the time. The reason for me purchasing FSD is to be safer. Your ridiculous overreach may actually kill me.The entire purpose is to reduce distracted driving, yet your ridiculous rules force an unsafe environment. I hope whoever pushed these restrictions realizes they are accountable for the crashes and deaths they create for forcing people out of FSD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624135November 8, 2024
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
While driving at night on autopilot last night on the highway, the frunk opened. It blocked our view, luckily it was not busy on the highway and we were able to pull to the side It took multiple attempts to close it back again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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