Suzuki Forenza Complaints

907 consumer complaints on file.

#10713115April 27, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SOME WIRES INSIDE THE SIGNAL SWITCH WERE MELTING A PLASTIC PIECE INSIDE STEERING WHEEL. IT BEGAN TO SMOKE AND THE LIGHTS ARE NOT WORKING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711798April 20, 2015
EXTERIOR LIGHTING
I HAD RECEIVED A SAFETY RECALL ON A FIRE HAZARD WITH THE LIGHTENING AFTER I KEPT SMELLING PLASTIC BURNING EVERY TIME IT RAINED...I THEN NOTICED IT WAS BECAUSE I HAD THE LIGHTS ON ALL THE TIME. I HAVE CALLED SUZUKI TO NO AVAIL TO HAVE A LOCAL PROCURED TO DO RECALL REPAIR DUE TO THE CLOSET APPROVED VENDOR BEING 2 HOURS AWAY IN TRAFFIC AND THE LENGTH OF REPAIR TAKING MOST OF THEIR DAY PLUS RETURN TRIP. WE WOULD HAVE TO SPEND NIGHT IN A HOTEL. MY MECHANIC EVEN CALLED THEM AND SAID THEY WOULD DO THE REPAIRS IN CHANTILLY, VA. AND SUZUKI REFUSED SAYING IT WOULD ONLY TAKE ME 20 MINUTES TO DRIVE TO WHEATON MD???????? I AM IN BRISTOW, VA. I ASKED THAT THEY HAVE THE VEHICLE TOWED AND FIXED AND BROUGHT BACK TO ME THEN AND THEY REFUSE EVERY SUGGESTION. THIS IS BY FAR A HUGE INCONVENIENCE AND WEAR AND TEAR ON MY VEHICLE. IT IS THEIR FIRE HAZARD, THEY SHOULD MAKE EVERY EFFORT TO PROVIDE FOR A LOCAL REPAIR TO THE FIRE HAZARD. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10706456April 18, 2015
POWER TRAIN
TRANSMISSION WENT OUT AFTER STOPPING AT A STOP LIGHT. THIS IS THE SECOND TIME HAVING TRANSMISSION PROBLEMS WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704443April 8, 2015
ENGINE
TL*THE CONTACT OWNS A 2007 SUZUKI FORENZA. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT HEARD A NOISE AS THE VEHICLE STALLED. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE ENGINE HAD FRACTURED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE PREVIOUSLY JERKED. THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A MECHANIC. THE MECHANIC DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704488April 8, 2015
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
TL*THE CONTACT OWNS A 2008 SUZUKI FORENZA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE ACCELERATOR PEDAL WAS ENGAGED AND FAILED TO RESPOND AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE WIRE HARNESS AND THE ENGINE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,844. UPDATED 6/11/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED BY REPLACING THE ENGINE WIRE HARNESS. UPDATED 7/16/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704065April 6, 2015
SUSPENSION, STEERING
TOOK THE CAR IN FOR THE STRUTS TO BE REPLACED BECAUSE THEY WERE LOOSE AND LETTING THE HANDLE UNSAFELY. THE LOCAL DEALER REPLACED THEM UNDER WARRANTY AND THE CAR DROVE BETTER. FAST FORWARD TO MARCH 2015, I CARRIED THE CAR IN FOR A DIFFERENT WARRANTY REPAIR BUT WASN'T TOLD THAT THE STRUTS WERE LOOSE AGAIN. I FOUND THIS OUT FROM MY OWN MECHANIC THE NEXT DAY. I CONTACTED CORPORATE SUZUKI AND WAS TOLD THERE WAS NO RECALL. MY MECHANIC TALKED TO ANOTHER SUZUKI DEALER & WAS TOLD THIS IS AN ONGOING PROBLEM AND THAT A KIT HAS TO BE INSTALLED TO CORRECT IT. I HAD TO PAY MY MECHANIC TO FIX IT. SHOULDN'T THERE BE A RECALL FOR THIS BECAUSE I HAD ONLY PUT 19,000 MILES ON SINCE THE FIRST REPLACEMENT WHICH APPARENTLY WAS DONE WITHOUT THE KIT? THE STRUTS WERE MOVING A QUARTER OF AN INCH. DOES THIS NOT POSE A SAFETY ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703214April 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 SUZUKI FORENZA. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, WHICH RESUMED NORMAL OPERATION. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,040.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702772March 31, 2015
SEAT BELTS, VEHICLE SPEED CONTROL, ENGINE
I WAS DRIVING DOWN MY STREET IN MY 2007 SUZUKI FORENZA WITH 71,510 MILES, THEN ON THE PANEL IT STARTED FLASHING (P,N,D WITH A DIAGONAL LINE THROUGH THEM) AND I TOOK IT TO AUTOZONE AND THEY SAID IT WAS THE TRANSMISSION... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702164March 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2008 SUZUKI FORENZA. WHILE DRIVING AT APPROXIMATELY 40 MPH AND ATTEMPTING TO AVOID CRASHING INTO A DEER, THE CONTACT CRASHED INTO A TREE. THE FRONTAL AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,981.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10700900March 22, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HEAD LIGHTS WERE ON DIM, THERE WAS A FLASH AND ONE LIGHT WENT OUT. ABOUT A MILE LATER, THE OTHER HEAD LIGHT WENT OUT. I HAD TO RUN WITH MY HIGH BEAMS ON BECAUSE I HAD NO DIM HEADLIGHTS. I RECEIVED A RECALL LETTER THAT STATES THAT MY CAR COULD BE AFFECTED AND I WANT THIS FIXED! THIS CAR IS MY ONLY WAY OF GOING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694899March 17, 2015
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 SUZUKI FORENZA. WHILE TRAVELING 15 MPH, THE STEERING AND THE IGNITION SEIZED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO GET THE STEERING AND IGNITION TO RELEASE, BUT THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN THE FAILURE OCCURRED. THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE STEERING CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694342March 15, 2015
ELECTRICAL SYSTEM
WHILE CAR WAS MOVING, IT UNLOCKED TWICE, THEN STOPPED, THEN UNLOCKED TWICE AGAIN. IT KEPT REPEATING THIS OVER AND OVER FOR ABOUT 10 MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693839March 12, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE CAR DAYTIME RUNNING LIGHT MODULE(DRL MODULE) BURNED AND MELTED, LIGHTS WERE NOT WORKING PROPERLY, THE EMERGENCY BRAKE LIGHT REMAINED ON, THE DASHBOARD, CAR HAD A BURNED SMELL SO STRONG THAT I HAD TO DETAIL IT AND IT DID NOT GO(THE STRONG BURNING ODOR) AWAY AFTER 2 WEEKS. I TOOK MY CAR TO THE SHOP AND REPAIRED THE PROBLEM OUT OF MY POCKET(DRL MODULE). I SENT ALL THE PROPER DOCUMENTATION TO SUZUKI MOTOR OF AMERICA CUST SVC DEPARTMENT P.O. BOX 1100 BREA, CA 92822-1100, INCLUDING THE RECEIPT OF THE REPAIR, A COPY OF MY DRIVER LICENSE, COPY OF THE REGISTRATION, COPY OF THE TITLE OF THE VEHICLE(ALL DOCUMENTATION THAT THEY ASKED FOR IN THE SAFETY RECALL NOTICE), CASE AND POINT THEY DO NOT WANT TO REIMBURSE ME, THEY ARE GIVING ME A HARD TIME, PLEASE HELP ME BECAUSE SUZUKI MOTOR OF AMERICA IS GOING TO FIND ANY EXCUSE NOT TO PAY ME BACK, BECAUSE OF THIS IRRESPONSIBLE BEHAVIOR TOWARDS CUSTOMERS AND THE BAD PRODUCTS THEY MAKE ARE OUT OF THE MARKET. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10692907March 9, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 SUZUKI FORENZA. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING AND CAUSED THE CONTACT TO CRASH INTO A SNOW BANK AND THEN A GARAGE DOOR. IT WAS UNKNOWN IF ANY INJURIES WERE SUSTAINED OR IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10692542March 6, 2015
VEHICLE SPEED CONTROL, ENGINE, SERVICE BRAKES
TL*THE CONTACT OWNS A 2008 SUZUKI FORENZA. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH AND APPROACHING A STOP SIGN, THE VEHICLE ACCELERATED INDEPENDENTLY CAUSING THE CONTACT TO LOOSE CONTROL AND CRASH INTO A WALL. IT WAS UNKNOWN IF INJURIES WERE SUSTAINED OR IF A POLICE REPORT WAS FILED. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE CONTINUED TO ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE. UPDATED 4/6/15*CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10690216February 24, 2015
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SLIPS OUT OF GEAR WHILE DRIVING, CAR STALLS AND CUTS OFF DURING DRIVING, ONLY CRANKS UP IN NEUTRAL,AIR BAG LIGHT STAYS ON, CHECK ENGINE LIGHT GO OFF AFTER A REPAIR THEN LIGHTS BACK UP. ITS FRUSTRATING TO HAVE TO CALL ROAD SIDE ASSISTANCE FOR A BATTERY CHARGE FREQUENTLY WHEN BATTERY LOSES CHARGE FOR NO APPARENT REASON. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689594February 20, 2015
ENGINE
TL* THE CONTACT OWNS A 2006 SUZUKI FORENZA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNTIL AFTER REPEATED ATTEMPTS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO INFORMED THAT THE ENGINE OVERHEATED AND CAUSED INTERNAL DAMAGE TO THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689435February 19, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DEAR NHTSA - I REALLY APPRECIATE YOUR AGENCY IN THE US AND WORLD. YOU DO GREAT WORK FOR THE VALUE OF SAFETY! SO, I RECEIVED SAFETY RECALL NOTICE IN THE MAIL FROM SUZUKI AND I CALLED THE SUZUKI HEADQUARTERS TO FIND OUT WHERE/HOW TO GET IT FIXED. THEY TOLD ME TO CALL THIS 1 DEALER IN OAHU SINCE I AM ON OAHU TO GET THE RECALL REPAIR DONE. WHEN I CALLED THAT SPECIFIC DEALER, THE DEALER REFUSED TO FIX IT STATING THAT THEY DIDN'T HAVE ALL THE EQUIPMENT AND TOOLS OR SOME OTHER REASON. ALL THEY COULD DO WAS PUT MY NAME ON A LIST. THEN, WHEN I CALLED SUZUKI HEADQUARTERS TO CONFIRM THIS INABILITY TO FIX MY RECALL, SUZUKI REPEATED THE DEALER INFO AND PHONE NUMBER AND TOLD ME THAT MY PROBLEM WAS SOMETHING ELSE. THEY DIDN'T BELIEVE ME WHEN I TOLD THEM THE DEALER WASN'T FIXING IT! I TOLD THEM THAT THEIR PROCESS WAS NOT ACCURATE AND SUZUKI HEADQUARTERS STATED THAT THERE WAS NOTHING THEY COULD DO. THE CUSTOMER SERVICE AGENT AT HEADQUARTERS DID NOT ALLOW ME TO BE TRANSFERRED TO HIGHER MANAGEMENT. THE AGENT MISHEARD ME AND PUT DOWN WRONG INFORMATION IN HER NOTES. SHE ENDED BY SAYING THAT THEY ONLY FIX HEADLAMPS. THE RECALL NOTICE SAID THEY ARE SUPPOSED TO FIX: HEADLAMP SWITCH, DRL MODULE, SUBHARNESS, AND CIRCUIT CONTROL AT NO CHARGE! THAT'S ALL I WANT CHANGED - NOTHING MORE! NO ONE ON OAHU OR AT SUZUKI HEADQUARTERS HAS GIVEN ME ANY HELP FIXING THIS RECALL. I DON'T WANNA JUST JUNK THE VEHICLE BECAUSE THIS IS A FEDERAL RECALL AND IT IS FEDERAL MANDATE TO FIX THE VEHICLE IMMEDIATELY (SINCE THIS IS MY ONLY VEHICLE). HELP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683931February 17, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2007 SUZUKI FORENZA. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A SPILL IN THE CONSOLE WHERE THE AIR BAG WAS HOUSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682509February 10, 2015
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2006 SUZUKI FORENZA. THE CONTACT STATED THAT THE HEADLIGHTS AND HIGH BEAM HEADLIGHTS SHORTED INTERMITTENTLY. THE CONTACT MENTIONED THAT THE VEHICLE HAD BEEN PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 14V262000 (EXTERIOR LIGHTING) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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