Subaru Crosstrek Complaints

339 consumer complaints on file.

#11702672December 3, 2025
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:INFOTAINMENT
The contact owns a 2025 Subaru Crosstrek. The contact stated that while driving 65 MPH, an advertisement for a product that the contact had never purchased suddenly took over the infotainment system, which required the driver to interact with the infotainment screen and to return the screen to normal functionality. The contact was concerned that the issue was a distraction for the driver and was temporarily preventing access to the infotainment system safety features. Upon investigation, the contact learned that the manufacturer had enabled product advertisement on the infotainment screen of the vehicle while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702629December 3, 2025
UNKNOWN OR OTHER
Infotainment displayed an advertisement for serius XM radio while I was using navigation and operating the vehicle on the roadway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702615December 2, 2025
UNKNOWN OR OTHER
Advertisements from serious xm taking over the screen. Distracting me from the road because I had to close the ad and open CarPlay back up. This is unacceptable!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702600December 2, 2025
UNKNOWN OR OTHER
While driving, the infotainment screen was overtaken with an advertisement for SiriusXM radio which had to be manually cleared by hitting an X button on the screen. The vehicle was in motion when the advertisement appeared and completely covered the screen. At the time of the incident, the vehicle had been on and driving for over an hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701645November 26, 2025
UNKNOWN OR OTHER
About 5 minutes after I started driving, an ad for Sirius-XM radio subscription appeared on my infotainment system. It took up the entire screen, covering my AC controls and Apple CarPlay navigation - this meant that I was required to interact with/dismiss the ad. Because it was shown when I was driving (in motion), I was forced to unsafely and illegally interact with the touch screen to re-enable the functionality of my car. Showing an ad in the car is unacceptable in general, but especially in a situation when the car is in motion, where it poses a significant safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701344November 24, 2025
UNKNOWN OR OTHER
Ad for Sirius XM popped up on infotainment center AS I WAS DRIVING. This caused an unexpected interruption in my ability to drive safely. Subaru gives you zero option to opt out and I have repeatedly had this pop up on my screen. I bought and paid for this vehicle and they should not be allowed to place ANY ADS on the infotainment center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701239November 24, 2025
UNKNOWN OR OTHER
While driving, the infotainment system, which I was using for navigation, popped up an ad for SiriusXM radio. This distracted me, as the driver, while I was trying to use the navigation system to find my way. Thankfully, I was on a road with a speed limit of 30 mph, and an area that I am familiar with. However, there should be ZERO tolerance for advertisements on automotive infotainment systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701223November 24, 2025
UNKNOWN OR OTHER
On infotainment touchscreen, repeated Sirius XM ads are shown while the vehicle is in operation. This is distracting and dangerous as the ads obscure actual critical functions like climate control, navigation, and vehicle settings until I tap the X on the ad to close it. Running ads while the vehicle is driving is not safe - this puts myself and other drivers at risk by introducing an unnecessary distraction. I cannot stress enough that these ads only appear WHILE the vehicle is driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701174November 24, 2025
UNKNOWN OR OTHER
Distracting SiriusXm adds keep blocking navigation requiring physical input from driver to clear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701171November 24, 2025
UNKNOWN OR OTHER
Pop up ads for SiriusXM while driving are a dangerous distraction. They pop up with a sound from the speakers, making me think somethings wrong with my car and distracting me from the road. It also doesn't close by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701149November 24, 2025
UNKNOWN OR OTHER
While I was driving the other day my entire infotainment screen (which shows my map, as well as climate controls) was completely overtaken by a giant ad for Sirius XM radio service. It was the ENTIRE screen and it required me to take my focus off of the road long enough to determine what was happening on the screen, find a button to make it go away, then accurately tap the button while driving. This was EXTREMELY DANGEROUS and I don't know how it is legal! WHY are they allowed to project an ad into my field of vision, distracting my focus and potentially causing a deadly accident? This needs to be stopped! I love Subaru, but they need to stop endangering our lives with ads for satellite radio service I already don't want WHILE I'M DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701148November 24, 2025
UNKNOWN OR OTHER
I am not a customer of Sirius XM, so approximately once per month, an ad appears on my screen for a Sirius XM free trial. This is incredibly distracting and dangerous as it takes up the entire screen and requires me to take my eyes off the road to click the close button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701139November 24, 2025
UNKNOWN OR OTHER
Infotainment screen pops up ads at random times, whether I'm parked or actively driving. This distraction causes me to look away from the road and figure out how to close it so I can get my GPS back. It is always SiriusXM ads, which I did not agree to be enrolled into and have since cancelled. There is no way to turn off or disable these distractions. They happen roughly once every couple of months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701137November 24, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Advertisement for XM radio service popped up on console screen of the car, and would not go away unless manually dismissed (touch) - while driving, covering the entire screen. This is entirely unnecessary and distracting, all to serve an advertisement for a service I don't want or use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701132November 24, 2025
UNKNOWN OR OTHER
Advertisements for SiriusXM radio are being pushed to the infotainment system. These ads temporarily render all radio and climate controls as unavailable until driver taps on screen to disable the notification… causing driver to take eyes off of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701125November 24, 2025
ELECTRICAL SYSTEM
Advertisement pops up for Siri’s radio while driving. Distracts from navigation and other primary functions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701122November 23, 2025
UNKNOWN OR OTHER
Sirius XM ad shows up randomly on infotainment screen. It completely takes over the screen, distracting, and no way to disable it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701118November 23, 2025
UNKNOWN OR OTHER
While driving in Alaska during icy conditions my entire display for my infotainment screen changed abruptly. I glanced over at this to see if this was important information as it doesn't usually do thing. Upon looking I realized this was an advertisement for Sirius XM radio free until December 1st. In order to get back to my normal navigation I had to click a small red X on the screen. This entire situation cause me to swerve and slide on the ice and almost go off into a ditch. This is extremely negligent behavior to display an advertisement while a car is in full motion and I, as the driver, am expected. To keep my eyes on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700419November 19, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Automatic braking: One incident of the automatic braking system engaging on a side street when the road was clear of obstacles. The road surface had been prepared for some kind of minor work in the center of the road - there were regularly intermittent disturbances to the otherwise smooth surface. These appeared to be small prox 6-8” square cuts in the surface. On two occasions the car braked suddenly and sharply in front of these disturbed areas. Potential risk from a following car.. Steep, windy road with cars parked on either side. Weather clear. I have not yet reported this to the dealer so it has not yet been inspected. I did not notice any other signs or warning systems prior to this event and during the event I was distracted by the event itself and too busy looking for vehicles that might hit me from behind,etc. to notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699058November 12, 2025
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
To Whom It May Concern, I am filing a formal dispute and safety complaint regarding my 2022 Subaru Crosstrek Limited. On November 12, 2025, while driving at approximately 70 mph on the highway, the vehicle suddenly stopped operating automatically without warning. This was a terrifying and dangerous event for me and my family. We could have been seriously injured or worse. The service department later claimed that the issue might be related to the battery, but I am not convinced that this explanation is accurate or acceptable. A vehicle with only around 41,000 miles should not suddenly lose power or stop at highway speed. This is a serious safety defect and raises strong concerns about the vehicle’s reliability, engineering, and overall safety. I request that Subaru of America open a formal investigation into this incident and document it as part of my ongoing complaints. I also ask that this matter be reviewed under the Florida Lemon Law and BBB Auto Line programs, since this issue demonstrates a clear and dangerous failure of the vehicle’s systems that should not occur under normal operation. Please confirm receipt of this dispute and provide a case reference number and next steps for resolution. Sincerely, [XXX] [XXX] 📞 786-718-0305 [XXX] et 2022 Subaru Crosstrek Limited VI [XXX] 29 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Subaru Crosstrek