Saturn Aura Complaints

1,444 consumer complaints on file.

#10378803January 26, 2011
ELECTRICAL SYSTEM
(1.) I PURCHASED 2009 SATURN AURA XR ON 5/22/10 WITH 17,458 MILES AT CHEVROLET DEALERSHIP. (2.) ON 1/20/11 TOOK VEHICLE TO DEALERSHIP FOR AN ISSUE OF INTERMITTENT WIPER FAILURE DURING OPERATION; THE MILEAGE ON VEHICLE WAS DOCUMENTED AT 46,563 MILES. (3.) DEALERSHIP PERFORMED DIAGNOSTIC AND FOUND A BODY CONTROL MODULE (BCM) INTERNAL FAILURE. DEALERSHIP QUOTED REPAIR COSTS OF $514.10 FOR PARTS AND LABOR. DEALERSHIP INFORMED ME THAT WAS NOT COVERED UNDER THE 100K MILE POWERTRAIN WARRANTY. DEALERSHIP DID STATE THAT THE 36K MILE OR 36 MONTH BUMPER TO BUMPER WARRANTY WOULD HAVE COVERED THE REPAIR BUT THAT THE VEHICLE'S 36K MILE OR 36 MONTH WARRANTY HAS EXPIRED DUE TO THE MILEAGE ON THE VEHICLE. I ELECTED NOT TO HAVE THE VEHICLE REPAIRED DUE TO THE NATURE OF THE REPAIR AT ITS CURRENT MILEAGE. I DID PAY FOR THE DIAGNOSTIC FEE OF $117.82 ON 1/20/11. (4.) I THEN CONTACTED GM CUSTOMER SERVICE REGARDING THIS ISSUE. IT IS TO MY BELIEF THAT THIS IS A MANUFACTURER?S DEFECT BUT THE MANUFACTURER DOES NOT WANT TO COVER THE COST OF THE DEFECT; IN ADDITION TO, THE SAFETY HAZARDS IT IMPOSES WHILE DRIVING. GM CUSTOMER SERVICE OFFERED ME A 10% DISCOUNT TOWARD THE TOTAL COST OF THE REPAIR OF $514.10 BUT NO OTHER INCENTIVES WERE OFFERED BY GM CUSTOMER SERVICE. (5.) I WOULD LIKE AN INVESTIGATION INTO MATTER. INTERMITTENT WIPER FAILURE IS A SAFETY HAZARD THAT COULD CAUSE SEVERE INJURY OR EVEN DEATH WHILE DRIVING DURING INCLEMENT WEATHER. I'M CONFIDENT THAT THIS PARTICULAR BCM IS USED ON OTHER GM MODELS AND THAT IS A GREAT HAZARD TO THE CONSUMERS. I BELIEVE THAT GM SHOULD EITHER DO A RECALL OR REPAIR ON ALL VEHICLES THAT USE THE SAME BCM AS THE ONE IN MY 2009 SATURN AURA OR AT THE LEAST ANY OTHER VEHICLE WITH BCM FAILURE CAUSING INTERMITTENT WIPER FAILURE DURING USE SHOULD BE REPAIRED AT THE COST OF THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378328January 23, 2011
AIR BAGS
INSTRUMENT PANEL MESSAGE "SERVICE AIRBAGS SOON" APPEARS RANDOMLY ACCOMPANIED BY A RED PANEL ICON. MESSAGE AND ICON EVENTUALLY DISAPPEAR. OWNERS MANUAL DOES NOT GIVE INFORMATION ABOUT WHAT THIS MEANS OR ITS EFFECT ON THE AIRBAG SYSTEM. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378975January 21, 2011
UNKNOWN OR OTHER
I DROVE INTO MY GARAGE TO PARK THE CAR. I PUT THE CAR IN PARK AND THE SHIFTER SHIFTED VERY HARD. I DECIDED TO BACK THE CAR OUT OF THE GARAGE AND WHEN I WENT TO PUT THE CAR IN PARK THE GEAR DID NOT ENGAGE. IN FACT, NO GEAR WOULD ENGAGE AND THE ONLY WAY I COULD STOP MY CAR WAS TO PUT ON THE PARKING BREAK. I HAD IT TOWED TO MY LOCAL DEALERSHIP AND THEY INFORMED ME THAT THE SHIFTER CABLE WAS BROKEN. I STARTED RESEARCHING THIS PROBLEM AND FOUND THAT THERE WAS A RECALL FOR THIS EXACT SAME PROBLEM ON THE 2008 AND 2009 SATURN AURA MODELS, BUT NOT ON THE 2007 MODELS WHICH IS OF COURSE THE ONE I HAVE. UPON GOOGLING THIS PROBLEM IT SEEMS THAT THERE ARE SEVERAL SATURN AURA 2007 MODEL OWNERS THAT HAVE HAD THIS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377915January 19, 2011
STRUCTURE
CLUNKING NOISE AND FEEL FROM THE STEERING WHEEL COLUMN AREA WHEN TURNING MY STEERING WHEEL AT LOW SPEEDS OR A STOP. I DO NOT HAVE THE CAR WITH ME BUT THERE ARE 3 MODELS, MY MODEL IS THE SIX CYLINDER 3.5 ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375493January 10, 2011
AIR BAGS, ELECTRICAL SYSTEM
ON DASH WARNING LIGHTS FOR FAILED AIRBAG. DRIVERS REMAINS ON UNLESS PASSENGER THEN THAT WARNING LIGHT SUPERSEDES DRIVERS LIGHT WHICH TEMPORARILY GOES OUT . WAS A PROBLEM AT TIME CAR PURCHASED USED. DEALER (BUICK) SAID IT WAS NORMAL.. I NOW REALIZE IT IS A FAULT COMMON ON THESE CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374927January 6, 2011
SERVICE BRAKES, ELECTRIC, POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
BRAKE LIGHTS COME ON WHILE DRIVING DAY OR NIGHT AND WHEN PEDAL IS DEPRESSED LIGHTS DO NOT COME ON. MUST DRIVE WITH FOOT DEPRESSING BRAKE PEDAL IN ORDER FOR LIGHTS TO REMAIN OFF. THIS IS SERIOUS AS THE DRIVER BEHIND THINKS THAT I AM RIDING THE BRAKES AND THEN WHEN I DO NEED TO BRAKE THERE ARE NO BRAKE LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374834January 5, 2011
POWER TRAIN
IN MARCH 2009 THERE WAS A RECALL ON THE SHIFT CABLE FOR THE 2008 AND 2009 SATURN AURA BUT NOT ON THE 2007. I OWN A 2007 AURA AND THE SHIFT CABLE RECENTLY SNAPPED IN HALF WHILE DRIVING. MY CAR WAS LITERALLY STUCK IN DRIVE ON AN INCLINE. AFTER MY MECHANIC PURCHASED A NEW CABLE HE NOTICED THAT THE DESIGN WAS TOTALLY DIFFERENT WHICH LEAD ME TO RESEARCH THE RECALL ON THAT PART. I DON'T UNDERSTAND HOW A PART CAN BE RECALLED BUT ONLY FOR CERTAIN YEARS AND NOT ALL 3 YEARS THE CAR WAS MADE. THIS PART IS EXACTLY THE SAME IN THE 2007 AND I WANT TO BE REIMBURSED. THE DEALERSHIP SAID NO WAY CAUSE THEY ARE NOT REQUIRED. CAN SOMEONE PLEASE HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373721January 1, 2011
AIR BAGS:FRONTAL
THE "SERVICE AIRBAG" LIGHT ILLUMINATES ON THE MESSAGE CENTER DASHBOARD. THERE IS ALSO RED LIGHT THAT DEPICTS AN AIRBAG THAT NEEDS SERVICED ON THE DASHBOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370757December 15, 2010
SEATS
ON 14TH DEC 2010, WHILE DRIVING MY 2007 SATURN AURA IN TOWN I HEARD A LOUD CRACK AND THE REAR LEFT SIDE OF MY DRIVERS SEAT DROPPED. I HAD TO SLOW DOWN AS MY FOOT LEFT THE GAS PEDAL, AWKWARD POSITION AND DANGEROUS BECAUSE IF I WAS OUT ON THE HIGHWAY, I COULD HAVE LOST CONTROL. I DROVE TO THE NEAREST CHEVY DEALER AS SATURN IS NOW CLOSED. THE DEALER ADVISED THAT THE FRAME OF THE SEAT BROKE. I WAS TOLD I WOULD NEED TO PURCHASE A NEW FRAME AT A COST OF $1200. I REFUSE TO PAY THIS FOR A LEASED VEHICLE. THE VEHICLE HAS JUST OVER 43500 MILES ON IT. I HAVE NOW PARKED THE CAR AND WILL NOT DRIVE IT AS IT IS NOT SAFE. IF I HAD BEEN IN AN ACCIDENT, THE SEAT FAILURE COULD CAUSE SERIOUS INJURY OR DEATH AS IT IS AN INTEGRAL PART OF A VEHICLE'S SAFETY SYSTEMS. I AM WAITING ON GM AREA REP TO GET BACK TO ME AS TO WHETHER OR NOT THEY WILL COVER THE COST. THIS IS NOT A WEAR AND TEAR ITEM, THAT I DO NOT MIND PAYING FOR. MY WIFE AT 105 LBS DRIVES THE CAR 90% OF THE TIME. THIS VEHICLE WAS LEASED IN CANADA, I AM CANADIAN, HOWEVER CAR WAS BUILT IN U.S.A. AND I SEE OTHERS ON THE NHTSA SITE HAVE COMPLAINED ABOUT SAME ISSUE. TRANSPORT CANADA HAS ALSO BEEN ADVISED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368414November 30, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THAT SHE NOTICED THE SERVICE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS INSPECTED BY A DEALER WHO STATED THAT SHE WOULD NEED TO REPLACE THE PPS SENSOR AS THE AIR BAGS WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. UPDATED 01/31/11 *BF UPDATED 03/11/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367008November 21, 2010
STEERING
SQUEALING NOISE IN SATURN AURA 2008 STEERING COLUMN WHEN ENGINE WARMS UP..SOME LOSS OF STEERING POWER ASSIST WHEN THIS HAPPENS. CHEVY DEALER SAID PREMATURE FAILURE OF POWER STEERING UNIT..MUST BE REPLACED FOR $900. HAD PROBLEMS SINCE CAR WAS PURCHASED FROM DEALER USED WITH 44,000 IN FEB 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367411November 17, 2010
VISIBILITY
WHILE DRIVING IN RUSH HOUR TRAFFIC IN THE POURING RAIN ON THE MORNING OF NOVEMBER 16, 2010, THE DRIVERS SIDE WINDOW WIPER SUDDENLY, WITHOUT WARNING, QUIT WORKING. AS A RESULT, I LOST TOTAL VISIBILITY RESULTING IN AN EXTREMELY DANGEROUS SITUATION TO MYSELF AND THE DRIVERS IN FRONT OF ME. FORTUNATELY I WAS ABLE TO KEEP MY WITS ABOUT ME, TURNED ON MY HAZARD LIGHTS AND SLOWLY MADE MY WAY TO THE SHOULDER EMERGENCY LANE WITHOUT INCIDENT. IT APPEARS THAT THERE IS A PROBLEM WITH THE WIPER ARM WHERE IT BOLTS TO THE WIPER MOTOR SHAFT. THE GROVES IN THE WIPER ARM HOLE WHERE THE SHAFT FROM THE WIPER MOTOR MOUNTS WERE COMPLETELY STRIPPED OUT. BUICK ENCLAVE, GMC ACADIA AND SATURN OUTLOOK HAVE ALL HAD THE SAME PROBLEM AND A RECALL WAS ISSUED - IN THE SALT BELT STATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366600November 17, 2010
ELECTRICAL SYSTEM, STEERING
TL*THE CONTACT OWNS A 2007 SATURN AURA. WHEN DEPRESSING THE BRAKE PEDAL, THE RADIO TURNED OFF, THE RED BATTERY LIGHT FLASHED AND THE ENGINE MADE A CRANKING NOISE. WHILE THE CONTACT WAS DRIVING, THE POWER STEERING FAILED AFTER THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT HAD NOT BEEN DIAGNOSED. THE CURRENT MILEAGE WAS 16,291. THE FAILURE MILEAGE WAS 16,192. UPDATED 01/18/11 *BF THE CONSUMER SATED WHILE WAITING FOR THE REPLACEMENT HYBRID BATTERY, THE VEHICLE WOULD OCCASIONALLY ATTEMPT TO GO INTO HYBRID MODE. WHEN APPLYING THE BRAKE, THE VEHICLE ATTEMPTED TO GO INTO HYBRID MODE BUT COULDN'T. THE BATTERY WARNING LIGHT THEN ILLUMINATED AND THE RADIO WENT OUT ND THE ENGINE MADE A STRANGE NOISE AS THOUGH THE VEHICLE WAS JUST BEING STARTED. UPDATED 04/15/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363859November 3, 2010
STEERING
TL*THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THAT THE STEERING WAS VERY HARD TO HANDLE WHILE ATTEMPTING TO TURN LEFT OR RIGHT THE STEERING HAD TO HANDLE WITH FORCE TO MAINTAIN THE TURN WITHOUT CAUSING A CRASH TO OCCUR. THE PASSENGER DROVE THE VEHICLE. THE MANUFACTURER STATED THAT THE VIN WASN'T INCLUDED IN THE RECALL; THEREFORE, THEY WOULD NOT OFFER ANY ASSISTANCE, BUT HE SHOULD TAKE THE VEHICLE TO THE DEALER TO BE DIAGNOSED. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 47,446.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362984October 30, 2010
SEATS
1.NO EVENT. MY WIFE AND I WERE RUNNING ERRANDS ONE DAY AND WE HEARD A LOUD CRACK. WE DIDN'T KNOW WHAT IT WAS. 2. THE DRIVER SEAT WAS LOOSE ON THE LEFT SIDE AND I COULD MOVE THE REAR LEFT OF THE SEAT BACK QUITE EASILY. UPON FURTHER INVESTIGATION I FOUND THE BACK LEFT MOUNTING OF THE SEAT BOTTOM TO BE BROKEN . I COULD LIFT THE SEAT UP QUITE EASILY. THE RIGHT SIDE OF THE SEAT WAS STILL SECURE. 3. THE ENTIRE SEAT HAD TO BE REPLACED. COST OF THE REPLACEMENT WAS ABOUT $850. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362867October 29, 2010
SERVICE BRAKES, ELECTRIC
2007 SATURN AURA. BRAKE LIGHTS STARTED COMING ON FOR NO REASON WHILE DRIVING AT NIGHT. WHEN BRAKE PEDAL WAS DEPRESSED, THE LIGHTS WOULD GO OUT. CONSEQUENTLY, WHEN PRESSING THE BRAKE PEDAL TO STOP, MY BRAKE LIGHTS DID NOT GO ON. THE CRUISE CONTROL DID NOT WORK WHILE THIS WAS HAPPENING. IF I SET THE CRUISE AFTER I TAPPED THE BRAKE PEDAL TO TURN OFF THE BRAKE LIGHTS, THE CRUISE WOULD ENGAGE FOR A COUPLE OF SECONDS, THEN TURN OFF AND THE BRAKE LIGHTS WENT ON AGAIN. THIS WAS A VERY DANGEROUS SITUATION AND I FELT VERY UNSAFE DRIVING MY VEHICLE AT NIGHT. THIS ONLY OCCURRED AT NIGHT, SO WONDER IF IT'S TIED IN SOME WAY TO THE HEADLIGHTS. CRUISE AND BRAKES WORK FINE DURING THE DAY. TOOK TO MY MECHANIC TODAY AND HE REPLACED THE BRAKE SWITCH. HAVEN'T DRIVEN AT NIGHT TO SEE IF PROBLEM IS RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361793October 22, 2010
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 SATURN AURA. WHILE DRIVING APPROXIMATELY 55-60 MPH WITH THE CRUISE ENGAGED THE BRAKE LIGHTS CAME ON AND THE BRAKES ENGAGED INDEPENDENTLY. HE STATED THAT IF HE APPLIED PRESSURE TO THE BRAKE PEDAL THAT THE BRAKE LIGHTS WOULD SHUT OFF FOR 2 TO 3 SECONDS AND WOULD COME BACK ON INDEPENDENTLY. WHEN THE FAILURE OCCURRED THE CRUISE CONTROL WAS NOT VISIBLE. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES AND THE DEALER COULD NOT DUPLICATE THE FAILURE. HE ALSO STATED THAT THERE WAS A NOISE COMING FROM THE PASSENGER SIDE FRONT BRAKES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVEN TIMES FOR THE FAILURE. THE DEALER REPLACED THE FRONT BRAKE PADS AND ROTORS TWICE. THE REAR BRAKE PADS AND ROTORS WERE ALSO REPLACED. IN DECEMBER OF 2009 A GMC FIELD ENGINEER INSPECTED THE VEHICLE AND REPLACED THE FRONT BRAKES. THE CONTACT WAS UNABLE TO PROVIDE A VIN. THE FAILURE MILEAGE WAS 200 AND THE APPROXIMATE CURRENT MILEAGE WAS 52,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361625October 21, 2010
SEATS
THE DRIVER'S SEAT HAS BROKEN. IT MAY BE SIMILAR TO A PROBLEM PREVIOUSLY REPORTED WITH ANOTHER VEHICLE. I HAVE NOT YET TAKEN THE VEHICLE IN FOR REPAIR, BUT IT'S EVIDENT THE SEAT FRAME HAS DETACHED IN THE RIGHT REAR PART OF THE UNIT. WHEN POWERING THE SEAT BOTTOM UP, ONLY ONE SIDE OF THE SEAT WOULD MOVE. I RECENTLY TRIED TO RAISE THE SEAT BECAUSE THE BACK FELT TOO LOW AND THERE WAS A "BANG" AND I COULD FEEL THE POWER MECHANISM PUSHING THROUGH THE UPHOLSTERY...OBVIOUSLY NO LONGER CONNECTED TO THE FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360375October 13, 2010
AIR BAGS:FRONTAL
I OWN A 2007 SATURN AURA WITH 90,000 MILES ON IT, THE SERVICE AIR BAG LIGHT AND CHIME HAS COME ON REPEATEDLY IN THE PAST YEAR. SERVICE DEPT STATED NO PROBLEM.. NOW I AM READING ABOUT OTHERS WHO HAVE HAD THAT PROBLEM THAT SHOULD BE FIXED. I HAVE AN EXTENDED WARRANTY ON THIS VEHICLE AND HOPE IT IS COVERED AS THE REPAIR IS ESTIMATED TO BE ABOUT 1000, MORE OR LESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359492October 6, 2010
SERVICE BRAKES, ELECTRIC
2007 SATURN AURA'S BRAKE LIGHTS WILL NOT GO ON. WHEN YOU SLAM ON THE BRAKES IN THE VEHICLE OR PRESSING THE BRAKE PEDAL TO QUICKLY SHIFTING FROM PARK, IT MUST MESS UP A SWITCH OR A SENSOR. AFTER SLAMMING ON THE BRAKES THE NEXT TIME YOU PRESS THE BRAKES THE BRAKE LIGHTS WILL NOT LIGHT. OCCASIONALLY THE BRAKE LIGHTS WILL RANDOMLY COME ON, HOWEVER, WHEN ONE APPLIES PRESSURE TO THE BRAKES THE LIGHTS WILL THEN GO OFF AGAIN. THIS IS A VERY SERIOUS MATTER AND COULD CAUSE PROBLEMS NOTIFYING OTHER DRIVERS OF THE VEHICLES DECELERATION. I AM NOT SURE IF ANYTHING WAS DONE TO CORRECT THIS PROBLEM I'M STILL HAVING IT. IT SEEMS TO OCCUR EVERY TIME THE BRAKE PEDAL IS RAPIDLY PRESSED. I HAVE DONE WEB BASED RESEARCH AND IT SEEMS THAT OTHER CONSUMERS HAVE EXPERIENCED THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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