Saturn Aura Complaints

1,444 consumer complaints on file.

#10493700January 21, 2013
POWER TRAIN
THE FIRST TIME MY CAR WAS PARKED, AND MY KEYS WERE IN MY PURSE, I WAS GETTING SOMETHING OUT OF MY TRUNK. MY CAR MOVED FORWARD AND HIT THE CONCRETE PILLAR IN THE PARKING GARAGE, MY BUMPER WAS DAMAGED ON THE LEFT DRIVERS SIDE. THIS SCARED ME. THE SECOND TIME MY 77 YEAR OLD MOTHER WAS SITTING IN THE CAR,THE CAR WAS IN PARK THE KEYS WERE REMOVED AND IN MY PURSE, MY CAR MOVED BACKWARD. MY MOTHER WAS FREAKED OUT,AND SHE WAS TRYING TO GET OUT OF THE CAR WHEN I RETURNED TO THE CAR. THE 3RD TIME WAS JUST LAST WEEK, AGAIN MY CAR WAS PARKED, MY KEYS WERE IN MY POCKET AND MY CAR MOVED FORWARD AND ALMOST HIT ANOTHER CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493554January 20, 2013
FUEL/PROPULSION SYSTEM
SOMETIME IN NOVEMBER I STARTED EXPERIENCING AN EXTENDED CRANK WHERE IT TOOK MY CAR A FEW SECONDS LONGER TO START UP. BY DECEMBER THIS WAS STILL HAPPENING BUT NOW I WAS STARTING TO SMELL GASOLINE IN AND AROUND MY VEHICLE. A FRIEND OF MINE WAS A MECHANIC FOR SATURN FOR 17 YEARS AND NOW WORKS FOR ANOTHER DEALER. HE CHECKED THE CAR AND DETERMINED THIS WAS A PROBLEM IN THE FUEL LINE. FURTHER INVESTIGATION REVEALED THAT THIS ISSUE MATCHES A RECALL ISSUE FOR THE 2007 SATURN ION. I CONTACTED GM AT 800-521-7300 TO ASK IF THERE WERE ANY RECALLS FOR THE AURA FOR THIS ISSUE THAT IS IDENTICAL TO THE ION RECALL AND WAS TOLD THERE ARE NO RECALLS FOR MY VEHICLE. THIS ISSUE SEEMS LIKE IT SHOULD WARRANT A RECALL AS THIS IS A SAFETY ISSUE AND POSES THE SAME RISK FOR FIRE. MY VEHICLE HAS LESS THAN 50, 000 MILES ON IT. I DON'T WANT TO RISK A VEHICLE FIRE WHILE FIGHTING TO GET A RECALL ISSUED SO I WILL END UP PAYING OUT OF POCKET TO FIX THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493305January 17, 2013
SERVICE BRAKES, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
WHILE DRIVING ALONG W/CRUISE CONTROL ON IT SUDDENLY SHUTS OFF, AND MY BRAKE LIGHTS COME ON WITHOUT APPLYING MY BRAKES, THE BRAKE LIGHTS STAY ON UNTIL I APPLY MY BRAKES THEN WITH MY FOOT ON THE BRAKE THE LIGHTS GO OFF I TAKE MY FOOT OFF THE BRAKE & THE BRAKE LIGHTS GO ON & STAY ON UNTIL I APPLY THE BRAKES AGAIN & THE CRUISE WILL NOT WORK WHEN THE BRAKE LIGHT ARE ON & WHEN I FIRST START THE CAR I HAVE TO PUSH REAL HARD ON THE BRAKE PEDAL TO GET THE CAR OUT OF PARK. THIS HAS BEEN HAPPENING ALMOST EVERYDAY FOR MONTHS NOW. I'VE HAD MECHANICS CHECK IT OUT THEY REPLACED STOP LIGHT SWITCH & CLEANED CONTACTS & RESET COMPUTER BUT NOTHING WORKS, GENERAL MOTORS SHOULD HAVE TO CORRECT THIS PROBLEM BEFORE SOMEBODY GETS IN A BAD ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493097January 15, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAG SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492847January 14, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE DOOR LOCKS WOULD OPEN AND CLOSE ON THEIR OWN. IN ADDITION, HE NOTICED THAT AFTER PARKING HIS VEHICLE AND LETTING IT SIT FOR A WHILE THE ALARM WOULD ACTIVATE WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. THE CURRENT MILEAGE WAS APPROXIMATELY 16,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489505December 21, 2012
POWER TRAIN
I WAS IN THE PROCESS OF PARKING MY VEHICLE AT THE GROCERY STORE WITH MY 1 YEAR OLD DAUGHTER. I WENT TO PUT MY CAR IN PARK AND IT WAS VERY DIFFICULT TO DO SO. I THOUGHT THAT SOMETHING MAY HAVE OCCLUDED THE GEAR SHIFT, SO I TOOK THE CAR OUT OF PARK AND ATTEMPTED TO SHIFT INTO THE DIFFERENT GEARS AND IT EVENTUALLY BECAME IMPOSSIBLE TO SHIFT ANY FURTHER AND MY CAR WAS STUCK IN DRIVE. THE VEHICLE WAS TAKEN TO OUR USUAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION GEAR SHIFT CABLE WAS "ALL BUT SEPARATED". I RESEARCHED A BIT ON THE INTERNET WHERE AROUND 400,000 OTHER VEHICLES (PONTIACS, CHEVROLET MALIBUS, SATURN AURAS) HAD THE SAME ISSUE THAT I WAS HAVING AND SAW A BULLETIN ISSUED FOR SEPTEMBER 18, 2012 WARNING OF THIS PARTICULAR ISSUE OF THE GEAR SHIFT CABLE BECOMING SEPARATED AND THAT INDIVIDUALS MAY THINK THE CAR IS IN PARK WHEN THE VEHICLE MAY REALLY BE IN A DIFFERENT GEAR AND THE VEHICLE MAY ROLL AWAY. I CALLED THE GENERAL MOTORS HEADQUARTERS REGARDING THIS SITUATION, THEY INFORMED ME THAT THE VEHICLE WOULD HAVE TO BE DIAGNOSED AT A GENERAL MOTORS DEALERSHIP BEFORE ANYTHING REGARDING COMPENSATION COULD BE DISCUSSED. VEHICLE WAS TOWED TO SUPERIOR CHEVROLET IN CONWAY, AR WHERE THE SAME THING WAS SAID ABOUT THE GEAR SHIFT CABLE. CALLED GM HEADQUARTERS AGAIN, THE STATED THAT THERE WAS NO RECALL REGARDING MY ISSUE, AND IF I WANTED TO BE RECONSIDERED FOR COMPENSATION, THE REPAIR WOULD HAVE TO BE COMPLETED AT THE DEALERSHIP. THE CAR WAS REPAIRED AT THE DEALERSHIP COSTING $625 INCLUDING THE TOW BILL. GM STILL MAINTAINED THAT THE REPAIR WAS NOT UNDER A SAFETY RECALL, I WOULD NOT BE COMPENSATED AND FOR MY TROUBLES AT $100 CASH LETTER GOOD AT ANY GM DEALERSHIP. SPOKE WITH LARRY WITH NHTSA ABOUT THIS SITUATION AND I WAS ASKED TO PROVIDE MY STATEMENT. UPDATED 01/10/13*LJ UPDATED 1/11/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489232December 19, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH DOWNHILL IN SNOWY WEATHER WHEN THE WHEELS SEIZED AND THE TIRES WOULD NO LONGER MOVE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE BRAKE SYSTEM WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 99,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489086December 18, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED OFF, PARKED AND THE KEY WAS REMOVED FROM THE IGNITION, HE WAS STILL ABLE TO ERRONEOUSLY MOVE THE GEAR SHIFTER FROM PARK. THE CONTACT STATED THAT THE VEHICLE HAD NEVER ROLLED AWAY BECAUSE HE CONSTANTLY USED THE EMERGENCY PARKING BRAKE. THE CONTACT WAS TOLD BY THE AUTO PARTS STORE THERE WAS A NHTSA RECALL CAMPAIGN ID NUMBER: 12V4600000 (POWER TRAIN: AUTOMATIC TRANSMISSION: GEAR POSITION INDICATION (PRNDL) FOR THE TRANSMISSION SHIFT CABLE, BUT WHEN THEY SPOKE WITH THE MANUFACTURER, THEY WERE TOLD THEIR VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488828December 14, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING
CAME HOME AND ATTEMPTED TO PARK IN DRIVEWAY. UPON ATTEMPTING TO PARK, CAR WOULD NOT SHIFT ALL THE WAY INTO PARK INITIALLY. I ATTEMPTED TO PUT THE CAR INTO PARK. AFTER SEVERAL ATTEMPTS CAR SEEMED TO BE IN PARK. AT THIS POINT I EXITED THE VEHICLE. UPON RETURNING TO MY DRIVE WAY I FOUND THE CAR HAD DRIFTED INTO MY GARAGE CAUSING DAMAGE TO MY BUMPER AND MY RIGHT PASSENGER SIDE. CAR WILL NOT START UNLESS ITS IN NEUTRAL. GEAR SHIFT WILL MOVE TO PARK BUT THE CAR IS NOT IN PARK. SIMILAR COMPLAINTS ON NHTSA. SPOKE WITH GM AND THEY'RE NOT TAKING ANY ACTION UNTIL A RECALL IS ISSUED. SO I HAVE TO PAY FOR DAMAGES NOT CAUSED BY DRIVING, BUT BY GM'S DEFECT AS WELL AS PAY GM TO HAVE CAR FIXED SINCE THE CAR STILL WILL NOT STAY IN PARK CAUSING A DRIVING HAZARD. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10487791December 9, 2012
SEATS
WHILE ADJUSTING THE POWER SEAT, THERE WAS A LOUD SNAPPING SOUND AND THE SEAT BEGAN TO LIST TO THE RIGHT. UPON INSPECTING THE SEAT, I FOUND THAT THE FORWARD AND REAR RAILS THAT CONNECT PERPENDICULAR TO THE RIGHT SIDE SEAT FRAME ARE SNAPPED OFF AT THE WELDS. THERE ALSO APPEARS TO BE SURFACE RUST ON THE METAL OF THE FRAME THAT SUPPORTS THE SEAT AND ITS MOTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487143December 3, 2012
STEERING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND COMPLETING TURNS, HE WOULD HEAR LOUD POPPING NOISE FROM THE STEERING COLUMN. ALSO, WHEN DEPRESSING THE BRAKES HE WOULD FEEL A VIBRATING SENSATION. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. THE CURRENT MILEAGE WAS APPROXIMATELY 40,000. THE VIN WAS UNAVAILABLE. RETURNED BY USPS. 2ND ATTEMPT ON 1/16/2013 FAILED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486527November 30, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT WHEN THE GEAR SHIFTER WAS MOVED INTO ANY POSITION, THE TRANSMISSION WOULD NOT RESPOND UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THERE WAS A RECALL ASSOCIATED WITH THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 12V460000 (POWER TRAIN: AUTOMATIC TRANSMISSION: GEAR POSITION INDICATION (PRNDL)). THE CONTACT'S VIN WAS INCLUDED HOWEVER, AN AUTHORIZED DEALER INFORMED THE CONTACT THAT THERE WOULD BE A CHARGE TO INSPECT THE VEHICLE TO DETERMINE WHETHER THERE WAS A SAFETY DEFECT PRESENT OR NOT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486437November 29, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED HE RECEIVED NHTSA RECALL CAMPAIGN ID NUMBER 12V460000 (POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL). AFTER CONTACTING THE MANUFACTURER THEY ADVISED HIM THAT THERE WERE NO PARTS AVAILABLE AND HE HAD TO WAIT UNTIL JANUARY 2013. THE CONTACT WAS CONCERNED DUE TO THE CONSEQUENCE THAT WAS DESCRIBED IN THE RECALL. THE CURRENT MILEAGE WAS APPROXIMATELY 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486303November 28, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT WHILE REFUELING, THE PUMP WOULD STOP WITHOUT THE TANK BEING COMPLETELY FULL. THE CONTACT HAD TO CONTINUOUSLY SQUEEZE THE LEVER IN ORDER TO GET GAS TO GO INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS REPAIRED BUT THE CONTACT WAS UNAWARE OF EXACTLY WHAT THE REPAIRS ENTAILED. THE MANUFACTURER WAS NOTIFIED BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486180November 27, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT WHILE DRIVING AT 65MPH AND ATTEMPTING TO DECELERATE IN ORDER TO SWITCH INTO THE SLOW LANE, THE VEHICLE SUDDENLY ACCELERATED INDEPENDENTLY. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE GUARD RAIL. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 63,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10485258November 20, 2012
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
REAR DOOR LOCK UNLOCK MECHANISM MALFUNCTION. LOCKS BUT WON'T UNLOCK. ALSO, WHEN BACKING UP AND TURNING WHEEL TO EXTREME RIGHT, FRONT END MOANS. ONE MECHANIC THOUGHT IT MIGHT BE ENGINE MOUNTS. BROUGHT IN SERVICE UNDER WARRANTY, AND THEY "LUBRICATED THE STEERING BOX." PROBLEM RECURRED AFTER WARRANTY EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485216November 19, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT SHE SHIFTED INTO PARK AND EXITED THE VEHICLE AS IT BEGAN TO ROLL AWAY IN REVERSE. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY ENGAGING THE EMERGENCY BRAKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE SHIFT CABLE WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THREE MONTHS LATER THE VEHICLE BECAME STUCK IN REVERSE. THE VEHICLE WAS RETURNED TO AN INDEPENDENT MECHANIC WHERE THE SHIFT CABLE WAS REPLACED AGAIN. FOUR MONTHS LATER AFTER PUTTING THE VEHICLE IN PARK AND EXITING THE VEHICLE, IT BEGAN TO ROLL AWAY IN REVERSE AND ONCE AGAIN, WAS STOPPED BY ENGAGING THE EMERGENCY BRAKE. THE CONTACT WAS NOTIFIED OF A RECALL FOR THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 12V460000 (POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)). A DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT HER VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484678November 14, 2012
SEATS, SEAT BELTS
AS I WAS DRIVING OVER A BRIDGE I HEARD A LOUD SNAP/THUNK SOUND FROM UNDER MY SEAT.. ALL OF A SUDDEN MY SEAT STARTED LEANING TO THE RIGHT.. AFTER I PULLED OVER AND LOOKED AT IT I FOUND A WELD ON THE METAL BAR UNDER THE SEAT HAD SNAPPED.. THE CAR IS NOT REALLY SAFE TO DRIVE DUE TO IT LEANING TO THE RIGHT AND EVERYTIME YOU BRAKE OR HIT THE GAS OR TURN YOU CONSTANTLY LEAN AND BOUNCE BACK AND FORTH.. I HAVE NOW SEEN MULTIPLE REPORTS OF THIS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483215November 2, 2012
POWER TRAIN
VEHICLE STARTED TO LUNGE FORWARD IN A STOPPED POSITION. WOULD NOT GO INTO DRIVE OR OTHER GEARS. NO DASH WARNINGS APPEARED. 2 MONTHS OVER THE 5 YEAR WARRANTY UNDER THE 100,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482162October 25, 2012
POWER TRAIN
CAR FAILS TO ACCELERATE AT NORMAL RATE AND ENGINE REV'S VERY HIGH WHILE TRYING TO ACCELERATE - IF YOU LET OF GAS CAR ALMOST IMMEDIATELY SLOWS TO A STOP. CAR STARTS JERKING, WON'T REVERSE. EVEN WHEN PUTTING CAR INTO MANUAL MODE THE CAR WILL NOT SHIFT. GETTING CODE P2723 WITH MACHINE FROM AUTO PART STORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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