Ram 5500 Service Bulletins

844 manufacturer communications on file.

• February 28, 2023•Document ID: 10248049

  Service Bulletin/Repair Instructions
  BACK OVER PREVENTION:SOFTWARE

  Mfr Comm. #:

  0806423

  Date Added:

  January 2, 2024

  Manufacturer:

  CHRYSLER

  Summary

  Radio Over The Air Updating to QR40.12 Software Version Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.7 to QR40.12. NOTE: National launch for this FOTA update is expected to begin March 10, 2023. DISCUSSION: Vehicles sold in the U.S. and Canada can now receive software updates ?over-the-air?. Updates to software will occur in a phased roll-out. The software is updated through the built-in cellular modem in the radio.

  Associated Products (24)

  2023 Jeep Cherokee2023 Jeep Gladiator2023 Jeep Wrangler2022 Chrysler 3002022 Dodge Challenger2022 Dodge Charger2022 Jeep Cherokee2022 Jeep Gladiator2022 Jeep Grand Cherokee2022 Jeep Renegade2022 Jeep Wrangler2021 Chrysler 3002021 Dodge Challenger2021 Dodge Charger2021 Jeep Cherokee2021 Jeep Gladiator2021 Jeep Grand Cherokee2021 Jeep Renegade2021 Jeep Wrangler2021 Ram 1500+ 4 more
  Associated Documents

  • DownloadMC-10248049-0001.pdf↗
• February 28, 2023•Document ID: 10234522

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  0806423

  Date Added:

  April 17, 2023

  Manufacturer:

  RAM

  Summary

  Radio Over The Air Updating to QR40.12 Software Version Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.7 to QR40.12. NOTE: National launch for this FOTA update is expected to begin March 10, 2023. DISCUSSION: Vehicles sold in the U.S. and Canada can now receive software updates ?over-the-air?. Updates to software will occur in a phased roll-out. The software is updated through the built-in cellular modem in the radio.

  Associated Products (23)

  2023 Jeep Gladiator2023 Jeep Grand Cherokee2023 Jeep Wrangler2022 Chrysler 3002022 Dodge Challenger2022 Dodge Charger2022 Jeep Cherokee2022 Jeep Gladiator2022 Jeep Renegade2022 Jeep Wrangler2021 Chrysler 3002021 Dodge Challenger2021 Dodge Charger2021 Jeep Cherokee2021 Jeep Gladiator2021 Jeep Grand Cherokee2021 Jeep Renegade2021 Jeep Wrangler2021 Ram 15002021 Ram 2500+ 3 more
  Associated Documents

  • DownloadMC-10234522-0001.pdf↗
• February 16, 2023•Document ID: 10247955

  Service Bulletin/Repair Instructions
  BACK OVER PREVENTION

  Mfr Comm. #:

  S2108000015

  Date Added:

  January 2, 2024

  Manufacturer:

  JEEP

  Summary

  Uconnect Box Require Service Message

  Associated Products (29)

  2023 Chrysler Pacifica2023 Jeep Cherokee2023 Jeep Compass2023 Jeep Gladiator2023 Jeep Grand Cherokee2023 Jeep Grand Wagoneer2023 Jeep Wagoneer2023 Jeep Wrangler2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Chrysler Pacifica2022 Dodge Durango2022 Jeep Compass2022 Jeep Gladiator2022 Jeep Grand Cherokee2022 Jeep Grand Wagoneer2022 Jeep Wagoneer+ 9 more
  Associated Documents

  • DownloadMC-10247955-0001.pdf↗
• February 16, 2023•Document ID: 10234428

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  S2108000015

  Date Added:

  April 17, 2023

  Manufacturer:

  JEEP

  Summary

  Uconnect Box Require Service Message

  Associated Products (30)

  2023 Chrysler Pacifica2023 Chrysler Voyager2023 Jeep Compass2023 Jeep Gladiator2023 Jeep Grand Cherokee2023 Jeep Grand Wagoneer2023 Jeep Wagoneer2023 Jeep Wrangler2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Chrysler Pacifica2022 Chrysler Voyager2022 Dodge Durango2022 Jeep Compass2022 Jeep Gladiator2022 Jeep Grand Wagoneer2022 Jeep Wagoneer+ 10 more
  Associated Documents

  • DownloadMC-10234428-0001.pdf↗
• February 16, 2023•Document ID: 10234426

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  S238A000006

  Date Added:

  April 17, 2023

  Manufacturer:

  RAM

  Summary

  Radio Home Screen Not Loading

  Associated Products (5)

  2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10234426-0001.pdf↗
• February 15, 2023•Document ID: 10247953

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  S228A000028

  Date Added:

  January 2, 2024

  Manufacturer:

  RAM

  Summary

  Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw

  Associated Products (32)

  2023 Chrysler 3002023 Dodge Challenger2023 Dodge Charger2023 Jeep Gladiator2023 Jeep Renegade2023 Jeep Wrangler2023 Ram 15002022 Chrysler 3002022 Dodge Challenger2022 Dodge Charger2022 Jeep Gladiator2022 Jeep Grand Cherokee2022 Jeep Renegade2022 Jeep Wrangler2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 55002021 Chrysler 300+ 12 more
  Associated Documents

  • DownloadMC-10247953-0001.pdf↗
• February 15, 2023•Document ID: 10234424

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  S228A000028

  Date Added:

  April 17, 2023

  Manufacturer:

  DODGE

  Summary

  Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw

  Associated Products (27)

  2023 Dodge Challenger2023 Dodge Charger2023 Jeep Gladiator2023 Jeep Grand Cherokee2023 Jeep Renegade2023 Jeep Wrangler2022 Chrysler 3002022 Dodge Challenger2022 Dodge Charger2022 Jeep Cherokee2022 Jeep Gladiator2022 Jeep Renegade2022 Jeep Wrangler2021 Chrysler 3002021 Dodge Challenger2021 Dodge Charger2021 Jeep Cherokee2021 Jeep Compass2021 Jeep Gladiator2021 Jeep Grand Cherokee+ 7 more
  Associated Documents

  • DownloadMC-10234424-0001.pdf↗
• February 14, 2023•Document ID: 10247950

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  S2208000015

  Date Added:

  January 2, 2024

  Manufacturer:

  RAM

  Summary

  FM/AM/SXM Presets Lost After Ignition Cycle

  Associated Products (5)

  2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10247950-0001.pdf↗
• February 14, 2023•Document ID: 10234422

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Mfr Comm. #:

  S2208000015

  Date Added:

  April 17, 2023

  Manufacturer:

  RAM

  Summary

  FM/AM/SXM Presets Lost After Ignition Cycle

  Associated Products (5)

  2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10234422-0001.pdf↗
• February 14, 2023•Document ID: 10234420

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  S1408000384

  Date Added:

  April 17, 2023

  Manufacturer:

  JEEP

  Summary

  Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

  Associated Products (60)

  2023 Alfa Romeo Stelvio2023 Chrysler 3002023 Chrysler Pacifica2023 Chrysler Voyager2023 Dodge Challenger2023 Dodge Charger2023 Jeep Compass2023 Jeep Gladiator2023 Jeep Grand Cherokee2023 Jeep Grand Wagoneer2023 Jeep Renegade2023 Jeep Wagoneer2023 Jeep Wrangler2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Alfa Romeo Stelvio2022 Chrysler 300+ 40 more
  Associated Documents

  • DownloadMC-10234420-0001.pdf↗
• February 10, 2023•Document ID: 10247947

  Service Bulletin/Repair Instructions
  STRUCTURE; ELECTRICAL SYSTEM

  Mfr Comm. #:

  S238A000007

  Date Added:

  January 2, 2024

  Manufacturer:

  RAM

  Summary

  Radio Loss Of Communication To Body Control Module (BCM) Diagnostic trouble Code (DTC) U0140-00

  Associated Products (5)

  2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10247947-0001.pdf↗
• February 10, 2023•Document ID: 10234419

  Service Bulletin/Repair Instructions
  STRUCTURE; ELECTRICAL SYSTEM

  Mfr Comm. #:

  S238A000007

  Date Added:

  April 17, 2023

  Manufacturer:

  RAM

  Summary

  Radio Loss Of Communication To Body Control Module (BCM) Diagnostic trouble Code (DTC) U0140-00

  Associated Products (5)

  2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10234419-0001.pdf↗
• February 9, 2023•Document ID: 10248008

  Service Bulletin/Repair Instructions
  BACK OVER PREVENTION; ELECTRICAL SYSTEM

  Mfr Comm. #:

  1801823

  Date Added:

  January 2, 2024

  Manufacturer:

  RAM

  Summary

  Flash: Powertrain Control Module (PCM) Updates Customer or technician may experience the following: ? **Power Take Off (PTO) disable to high engine oil temperature (DD and DP Cab Chassis only)**. ? Customer may complain of slow PTO idle ramp up. ? Message will appear ?Hot Oil? and exit high idle or PTO mode, when in high idle or PTO mode and running between 10-30 minutes (no load). ? High frequency exhaust noise at idle after cold start. This bulletin involves reprogramming the PCM with the latest available software.

  Associated Products (4)

  2022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10248008-0001.pdf↗
• February 9, 2023•Document ID: 10234481

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

  Mfr Comm. #:

  1801823

  Date Added:

  April 17, 2023

  Manufacturer:

  RAM

  Summary

  Flash: Powertrain Control Module (PCM) Updates Customer or technician may experience the following: ? **Power Take Off (PTO) disable to high engine oil temperature (DD and DP Cab Chassis only)**. ? Customer may complain of slow PTO idle ramp up. ? Message will appear ?Hot Oil? and exit high idle or PTO mode, when in high idle or PTO mode and running between 10-30 minutes (no load). ? High frequency exhaust noise at idle after cold start. This bulletin involves reprogramming the PCM with the latest available software.

  Associated Products (4)

  2022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10234481-0001.pdf↗
• February 7, 2023•Document ID: 10248003

  Service Bulletin/Repair Instructions
  POWER TRAIN; ELECTRICAL SYSTEM; AIR BAGS; BACK OVER PREVENTION

  Mfr Comm. #:

  1801723

  Date Added:

  January 2, 2024

  Manufacturer:

  RAM

  Summary

  Flash: Powertrain Control Module (PCM) Updates Customer or technician may experience the following: ? High frequency exhaust noise at idle after cold start. ? Power Take Off (PTO) disable to high engine oil temperature. ? Multiple Displacement System (MDS) transition causing a transmission clunk noise under light throttle when coasting in fourth gear. This bulletin involves reprogramming the PCM with the latest available software.

  Associated Products (4)

  2021 Ram 25002021 Ram 35002021 Ram 45002021 Ram 5500
  Associated Documents

  • DownloadMC-10248003-0001.pdf↗
• February 7, 2023•Document ID: 10234476

  Service Bulletin/Repair Instructions
  AIR BAGS; BACK OVER PREVENTION; POWER TRAIN; ELECTRICAL SYSTEM

  Mfr Comm. #:

  1801723

  Date Added:

  April 17, 2023

  Manufacturer:

  RAM

  Summary

  Flash: Powertrain Control Module (PCM) Updates Customer or technician may experience the following: ? High frequency exhaust noise at idle after cold start. ? Power Take Off (PTO) disable to high engine oil temperature. ? Multiple Displacement System (MDS) transition causing a transmission clunk noise under light throttle when coasting in fourth gear. This bulletin involves reprogramming the PCM with the latest available software.

  Associated Products (4)

  2021 Ram 25002021 Ram 35002021 Ram 45002021 Ram 5500
  Associated Documents

  • DownloadMC-10234476-0001.pdf↗
• February 1, 2023•Document ID: 10247981

  Service Bulletin/Repair Instructions
  BACK OVER PREVENTION; VEHICLE SPEED CONTROL; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; VISIBILITY; ELECTRICAL SYSTEM; PARKING BRAKE; AIR BAGS

  Mfr Comm. #:

  0804023

  Date Added:

  January 2, 2024

  Manufacturer:

  RAM

  Summary

  Radio Over The Air R141.01.12, 139.01.53, 136.10.04 to R145.00.15 Software Version Updates Customers may experience one or more of the following: ? **Intermittent Blue Screen (rear view camera still operable).** ? Radio wireless connectivity Inoperative. ? Screen Lockup, Slow Response (rear view camera still operable). ? Caller cannot hear the driver and/or driver cannot hear the caller. ? Cannot switch stations after a call, lockup due to the phone remaining on the call. ? Radio displays ?Code Error? or Lockup In Accessory Mode?. ? Display shows a black screen on start up (rear view camera still operable). ? SXMT presets are lost for all profiles. ? SXMT has no volume and stuck on channel. ? Radio does not allow BUS to go to sleep. ? AndroidT auto not connecting on vehicle start up. ? When radio is in light theme mode and in audio Balance/Fade menu, it is hard to see the position icon. Black on black coloring. ? Black out on SXMT after switching Profiles. ? During connecting phone radio does not handle audio source correctly when making a phone call. ? Climate buttons out of place and move to settle in correct location. ? In the shortcuts menu pulled down from the status bar, the right side arrow is highlighted as if it can be selected. ? Presets with 9Hold to Save99 numbered above 9 have text cutoff. ? Profile edit not allowed while in movement for 9Memory Seat9. ? While switching between Driver Profiles, Phone Notification Volume pops up. ? Inconsistently SiriT assistance. ? Compass does not work. ? Wireless device echo. ? Satellite antenna error message. ? Display flickers before SXMT background displayed. ? Radio 9home9 screen background is theme 1 background when Theme 2, theme 3 or theme 4 is selected. ? Mirror dimmer button when added in shortcut widget does not work while driving. ? Missing one shortcut in the custom shortcuts widget. ? Cluster does not display incoming phone call popup when in o

  Associated Products (5)

  2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10247981-0001.pdf↗
• February 1, 2023•Document ID: 10234454

  Service Bulletin/Repair Instructions
  VISIBILITY; AIR BAGS; VEHICLE SPEED CONTROL; ELECTRICAL SYSTEM; BACK OVER PREVENTION; PARKING BRAKE

  Mfr Comm. #:

  0804023

  Date Added:

  April 17, 2023

  Manufacturer:

  RAM

  Summary

  Radio Over The Air R141.01.12, 139.01.53, 136.10.04 to R145.00.15 Software Version Updates Customers may experience one or more of the following: ? **Intermittent Blue Screen (rear view camera still operable).** ? Radio wireless connectivity Inoperative. ? Screen Lockup, Slow Response (rear view camera still operable). ? Caller cannot hear the driver and/or driver cannot hear the caller. ? Cannot switch stations after a call, lockup due to the phone remaining on the call. ? Radio displays ?Code Error? or Lockup In Accessory Mode?. ? Display shows a black screen on start up (rear view camera still operable). ? SXMT presets are lost for all profiles. ? SXMT has no volume and stuck on channel. ? Radio does not allow BUS to go to sleep. ? AndroidT auto not connecting on vehicle start up. ? When radio is in light theme mode and in audio Balance/Fade menu, it is hard to see the position icon. Black on black coloring. ? Black out on SXMT after switching Profiles. ? During connecting phone radio does not handle audio source correctly when making a phone call. ? Climate buttons out of place and move to settle in correct location. ? In the shortcuts menu pulled down from the status bar, the right side arrow is highlighted as if it can be selected. ? Presets with 9Hold to Save99 numbered above 9 have text cutoff. ? Profile edit not allowed while in movement for 9Memory Seat9. ? While switching between Driver Profiles, Phone Notification Volume pops up. ? Inconsistently SiriT assistance. ? Compass does not work. ? Wireless device echo. ? Satellite antenna error message. ? Display flickers before SXMT background displayed. ? Radio 9home9 screen background is theme 1 background when Theme 2, theme 3 or theme 4 is selected. ? Mirror dimmer button when added in shortcut widget does not work while driving. ? Missing one shortcut in the custom shortcuts widget. ? Cluster does not display incoming phone call popup when in o

  Associated Products (5)

  2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10234454-0001.pdf↗
• February 1, 2023•Document ID: 10234442

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  88937

  Date Added:

  April 17, 2023

  Manufacturer:

  RAM

  Summary

  Warranty Bulletin D-22-07 Part Order Restriction Program ? Engine Control Module (ECM) ? Select 2022 and 2023 Ram 2500 Pickup (DJ), 2022 and 2023 Ram 3500 Pickup (D2), 2022 and 2023 Ram 3500 Cab Chassis (DD) and 2022 and 2023 4500/5500 Ram Cab Chassis (DP) (Rev. B)

  Associated Products (8)

  2023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10234442-0001.pdf↗
• December 16, 2022•Document ID: 10229819

  Service Bulletin/Repair Instructions
  BACK OVER PREVENTION; WHEELS; ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; PARKING BRAKE; STEERING

  Mfr Comm. #:

  08-234-22

  Date Added:

  January 17, 2023

  Manufacturer:

  RAM

  Summary

  UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working.** ? Lost radio presets. ? SXM favorite song not displaying/playing. ? Incorrect navigation address/location/directions. ? Lost navigation settings. ? SXM icon inoperative (D-Truck). ? Radio display screen is black when the ignition is on (Rear View Camera (RVC) not affected (D-Truck)). ? Radio freeze intermittent (RVC not affected (D-Truck)). ? Wireless connectivity pair or connection issue (D-Truck). ? Radio channel changes by itself (D-Truck). ? Backup camera has black display screen, or Only displays Check Entire Surroundings with black screen (occurs when vehicle is shifted immediately to reverse upon key-on before RVC signal is received, recoverable with key cycle) (D-Truck). ? High pitch chime noise (D-Truck). ? Contact list not loading (D-Truck). ? ?Device Not Supported? message (D-Truck). ? Remote app inoperative (D-Truck). ? Travel-Link fuel price incorrect (D-Truck). ? Backup camera gridlines missing (D-Truck). ? Unable to adjust volume (D-Truck). ? Radio may reset/reboots, turn itself off and then back on again (D-Truck). ? High pitch squeal, pop or humming sound coming from all of the speakers (WK RU Only). ? Radio display screen is black, intermittent (RVC not affected (WK RU Only)). ? Radio freeze intermittent (RVC not affected (WK RU Only)). ? Navigation stuck on loading screen or not appearing at all (WK RU Only). ? Radios resets when a wireless connectivity paired phone receives two text messages one after another simultaneously after approximately seven seconds. (ABD sales code). ? Speaker crackling noise on non amplified vehicles (WK RU, UAV Only). ? Active cal

  Associated Products (3)

  2021 Ram 25002021 Ram 35002021 Ram 5500
  Associated Documents

  • DownloadMC-10229819-0001.pdf↗