Ram 3500 Complaints (2014)

202 consumer complaints on file.

#11316541March 6, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED WHILE DRIVING 5 MPH, WHEN SMOKE AND THE SMELL OF FUEL BEGAN TO ENTER THE CAB OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATE HE PARKED THE VEHICLE AT HIS DRIVEWAY AND SAW SOMKE EXITING THE HOOD. THE CONTACT ALSO STATED THE FUEL HEATER AND ELECTRONICAL CONNECTOR WAS COVERED IN DIESEL FUEL AND HAD A BURNED SMELL. THE VEHICLE WAS NOT DRIVABLE. UPON INVESTIGATION THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL). THE CONTACT CALLED LOCAL DEALER JEFF D'AMBROSIO DODGE CHRYSLER JEEP DOWNINGTOWN LOCATED AT 1221 E LANCASTER AVE, DOWNINGTOWN, PA 19335, WERE MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 69,228.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11311907February 27, 2020
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 70 MPH, THE REAR OF THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE DRIVE SHAFT AND TIRES WERE REPLACED HOWEVER, THE FAILURE RECURRED. AN UNKNOWN DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298258January 9, 2020
STEERING
DRAG LINK FIX, SPOT WELDED, NOW IT COSTS MORE TO HAVE THEM CUT WELDS AND ALIGNMENT FT END AT CONSUMERS EXPENSE, THIS WAS A RECALL FIX THAT COSTS THE CONSUMER I THINK THIS SHOULD BE ON MANUFACTURER, AND NOT THE CONSUMER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282507November 26, 2019
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2014 RAM 3500. THE CONTACT STATED THAT A DEER DARTED OUT IN FRONT OF HER VEHICLE. WHILE VEERING TO AVOID IT, THE CONTACT CRASHED INTO A BRIDGE AND THEN A CULVERT AND ENDED UP FIVE FEET ON A HILLSIDE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO OPERATE PROPERLY. THE CONTACT SUSTAINED INJURIES TO THE BACK, SHOULDER, NECK, BACK OF THE HEAD, SCIATIC NERVE, AND RIGHT HAND. THE CONTACT'S BOYFRIEND SUSTAINED INJURIES TO THE FACE, NECK, AND RIGHT RIB AREA. BOTH OCCUPANTS WERE TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS LEFT AT THE SCENE FOR A FEW DAYS AND WAS EVENTUALLY TOWED TO A BODY SHOP WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,519.*DT *DT*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11278654November 7, 2019
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
SAFETY RECALL R36 / NHTSA 15V-459. MY TRUCK HAS HAD THE RECALL DONE AND STILL HAS THE EXACT SAME ISSUES THE RECALL WAS SUPPOSED TO CORRECT. I AM NOT CONFIDENT THE DEALER ACTUALLY DID THE WORK PROPERLY OR AT ALL. MY STEERING WHEEL MOUNTED CONTROLS WORK INTERMITTENTLY AND THE HORN RARELY WORKS BUT WHEN IT DOES IT USUALLY COMES ON AND STAYS BLOWING UNTIL THEY IGNITION IS TURNED OFF. THIS IS A MAJOR SAFETY CONCERN INVOLVING THE CRUISE CONTROL, HORN, AND AIRBAG SYSTEM. THE ONLY ANSWER I GET FROM MY DEALER IS "THE RECALL HAS BEEN DONE, YOU'LL NEED TO PAY FOR THE WORK". I DON'T FEEL IT IS MY RESPONSIBILITY TO PAY FOR A SHODDY REPAIR JOB INVOLVING A RECALL. ADDITIONALLY, THERE ARE 4 OTHER OPEN RECALLS ON MY TRUCK THAT THE DEALER "CAN'T FIT IN THEIR SCHEDULE".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267911October 11, 2019
WHEELS, SUSPENSION
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING, THE FRONT PASSENGER SIDE OF THE VEHICLE SHOOK AND VIBRATED. THE VEHICLE WAS TAKEN TO LANDMARK DODGE CHRYSLER JEEP RAM (1900 S NOLAND RD, INDEPENDENCE, MO 64055, (816) 836-0100) WHERE IT WAS DIAGNOSED THAT THE FRONT END NEEDED AN ALIGNMENT. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE SAME DEALER EIGHT TIMES FOR THE SAME FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: 64579036. THE FAILURE MILEAGE WAS APPROXIMATELY 117,845. *DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267722October 10, 2019
EXTERIOR LIGHTING
MY CONCERN IS THE BLINKER BULB REPLACEMENT. SOMETHING THAT IS REQUIRED BY LAW AND SAFETY STANDARDS TO FUNCTION, SHOULD BE READILY ACCESSIBLE AND CHANGEABLE. HOWEVER ON THIS VEHICLE THE MANUFACTURER PROVIDED LIGHTS ARE NON REPLACEABLE WITHOUT CHANGING THE ENTIRE ASSEMBLY. IN ORDER FOR MYSELF TO SATISFY THE LAWS OF THE ROAD I MUST SPEND AN ADDITIONAL $1000 INSTEAD OF THE TYPICAL 5 DOLLAR BULB. THIS IS AFFECTING MY ABILITY TO DRIVE ON THE ROAD SAFELY AND IS FORCING ME TO PARK MY TRUCK UNTIL THE LIGHT ASSEMBLIES ARRIVE ONE WEEK FROM NOW. NOT ONLY IS THIS RIDICULOUS BUT IT IS CRIMINAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267099October 8, 2019
STEERING
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT INITIALLY RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING). THE CONTACT TOOK THE VEHICLE TO ARIZONA MOTORS SNOWFLAKE DODGE (870 MAIN ST, SNOWFLAKE, AZ 85937, (928) 536-7234) FOR THE RECALL REPAIR. AFTERWARDS, WHILE DRIVING 35 MPH, THE STEERING COLUMN MADE A POPPING NOISE WITHOUT WARNING WHILE STEERING THE VEHICLE. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE THEY PERFORMED ANOTHER REPAIR. DESPITE THE MULTIPLE REMEDIES PERFORMED ON THE VEHICLE, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,208.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265334October 1, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE THE VEHICLE WAS PULLING A LOAD AND DRIVING UP A HILL, IT LOST POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, REMOVED THE LOAD, AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE EGR VALVE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE TECHNICIAN CLEANED AND REPAIRED THE VALVE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BROWNING DODGE CHRYSLER JEEP RAM (1983 HAMNER AVE, NORCO, CA 92860, (951) 272-3110), BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244652August 17, 2019
STEERING, UNKNOWN OR OTHER
THE BEARING BRACKETS THAT HOLD THE FAN CLUTCH ON EXPLODE SENDING THE FANS INTO THE RADIATOR. WHEN THIS OCCURS YOU HAVE LIMITED BRAKES AND STEERING. THIS IS NOT FIRST ONE TO DO THIS TO ME. THIS TIME THE TRUCK CAUGHT FIRE BECAUSE OF HOW HOT THE PARTS WERE. ALL OF THE FAIL ON THE CUMMINS ENGINE. EACH TIME HAS BEEN AROUND 65MPH . THE SHOPS LAUGH ABOUT IT BEING ANOTHER WHEN YOU TOW IT IN. THANKS RICHIE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11243416August 12, 2019
VEHICLE SPEED CONTROL
CRUISE CONTROL OPERATION HAS BECOME ERRATIC WHILE TRUCK IS IN MOTION ON A HIGHWAY AT 55 -66 MPH.. STOPPED MAINTAINING SPEED BUT ALSO COULD NOT TURN OFF THE CRUISE CONTROL. TOOK A RANDOM SERIES OF BUTTON PUSHES AND BRAKING BEFORE IT FINALLY RESPONDED AND TURNED OFF. HAS SINCE WORKED CORRECTLY AT TIMES, AND FAILED TO MAINTAIN SPEED AT OTHER TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243422August 12, 2019
WHEELS
TIRE PRESSURE SENSOR STOPPED WORKING ON LEFT FRONT WHEEL. ERROR MESSAGE TO HAVE SENSOR SYSTEM SERVICED APPEARS AT STARTUP. FAILURE OCCURRED ON SECONDARY STREETS AT BEGINNING OF TRIP, TOWING 5TH WHEEL. STOPPED AND CHECKED TIRE PRESSURE TO SEE IF TIRE WAS FAILING. PRESSURE WAS NORMAL. NO PSI DISPLAYED ON CONSOLE FOR LEFT FRONT. OTHER SENSORS REPORTING NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217978June 5, 2019
ELECTRICAL SYSTEM
I LOCKED IN CRUISE CONTROL AT 45MPH, ENGINE WENT TOTALLY WIDE OPEN, I WANTED TO LET IT GO TO SEE HOW FAST IT WOULD GET TO BUT A CAR WAS PULLING OUT OF WOODLAND WAY.LESS THAN 5 SECONDS I WAS AT 85MPH. I HAD TO BRAKE HARD TO BRING IT BACK DOWN BEFORE THE INTERSECTION. NOW THE TOTAL STEERING WHEEL IS DEAD.NO HORN OR OTHER CONTROLS. QUALITY SHOP SAY'S 500.00 TO REPAIR. ALSO EARLIER TOTAL SHUT DOWN.WRECKER HAUL TO QUALITY 150.00. QUALITY SAID BATTERIES LOW VOLTAGE AT ONLY APPOX. 38000 MILES. 380.00 FOR TWO MOPAR BATTERIES. I'M STILL USING BOTH BATTERIES AT OUR EQUIPTMENT RENTAL BUSINESS. I TOLD QUALITY ABOUT CRUISE CONTROL AND THEY REPLACED SWITCH BUT ALWAYS SAID COULD NOT DUPLICATE THE PROBLEMS. IS THIS A SAFETY RECALL OR NOT? I REALLY DON'T WANT TO PUT 500.00 0N A NEW WATCH SPRING JUST TO SMOKE IT AGAIN!! THANK YOU (XXXX) THIS HAPPENED OVER A YEAR OR TWO AGO. I KEPT DRIVING AS IT WAS. BILL COPIES ARE IN TRUCK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207692May 15, 2019
POWER TRAIN
WHILE DRIVING THE CHECK ENGINE LIGHT COMES ON AND THE TRANSMISSION GOES INTO LOW GEAR AND INTO "LIMP MODE". THIS ISSUE HAS OCCURRED MULTIPLE TIMES AND THE DEALERSHIP HAS CHARGED ME TO TRY AND CORRECT THIS ISSUE BY INSTALLING A NEW FUSE BOX OR TIPM BOARD AND REPROGRAMMING IT. STILL THE ISSUE IS NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204993May 1, 2019
STEERING
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE THE VEHICLE WAS IN REVERSE, A POP SOUND OCCURRED UNDER THE FRONT OF THE VEHICLE AND THE CONTACT LOST CONTROL OF THE STEERING. THE CONTACT NOTICED THAT THE STEERING ROD WAS DETACHED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS LATER TAKEN TO SOUTHLAND DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 6161 W PARK AVE, HOUMA, LA 70364, (985) 303-1589) WHERE IT WAS DIAGNOSED THAT THE STEERING ROD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 58393140. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204155April 27, 2019
FUEL/PROPULSION SYSTEM
FUEL IS LEAKING FROM THE FUEL FILTER HOUSING CONNECTOR ON THE DRIVERS SIDE OF THE VEHICLE. RECALL EXISTS FOR THIS CONDITION BUT MY VEHICLE IS NOT INCLUDED IN THE RECALL BUT HAS THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203436April 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING 60 MPH, THE CONTACT LOST CONTROL OF THE STEERING AND CAUSED THE VEHICLE TO BE REAR ENDED BY ANOTHER VEHICLE. IN TURN, THE OTHER VEHICLE WAS ALSO REAR ENDED BY A THIRD VEHICLE. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE RIGHT SIDE OF THE ROAD. THE AIR BAGS DID NOT DEPLOY. THE REAR OF THE VEHICLE WAS DAMAGED. THE CONTACT WAS NOT INJURED; HOWEVER, FIVE REAR PASSENGERS IN THE OTHER TWO VEHICLES WERE INJURED AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DEMONTROND CHRYSLER DODGE JEEP RAM (LOCATED AT 888 I-45, CONROE, TX 77304, (936) 249-1038) WERE IT WAS DIAGNOSED THAT THE FRONT TRACK FRAME BRACKETS NEEDED TO BE REPLACED IN RELATION TO NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. THE VIN WAS INVALID.
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#11196459April 15, 2019
STEERING
I HAVE RECEIVED RECALL NOTICE CONCERNING THE DRAG LINK. THE RECALL SAYS THAT THIS DEFECTIVE PART COULD CAUSE AN CRASH. I HAVE CALLED CHRYSLER WHO SAYS THAT THERE IS AT THIS TIME NO FIX. I CALLED SEVERAL DEALERSHIPS AND ONE SAID THERE IS NO FIX AND THE OTHER STATES THAT THE FIX IS TO WELD THE PART. WELDING THIS PART DOES NOT ALLOW ME TO HAVE TO REPLACE THE TIE ROD ENDS EACH TIME TO ADJUST THE FRONT END ALIGNMENT. IT MAY BE THAT THIS VEHICLE WAS SOLD TO ME KNOWING THAT THERE WAS A PROBLEM SINCE THE RECALLS WERE FOR PREVIOUS YEARS. CHRYSLER SAYS THEY ARE ONLY FIXING THE 2017 AND 2018 YEARS. I HAVE A 2014 3500 AND A 2015 3500. WE INSPECTED AND FOUND THE NUT TO BE VERY LOOSE. YOUR WEBSITE SAYS THAT THERE IS A FIX OF REPLACING THE DRAG LINK. CHRYSLER DISAGREES. WHO'S RIGHT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194728April 8, 2019
WHEELS
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT PASSENGER SIDE RIM FRACTURED AND CAUSED THE VEHICLE TO CRASH INTO A DITCH. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DAMAGED OR TOWED. AAA WAS CALLED TO THE SCENE AND CHANGED THE TIRE. THE VEHICLE WAS TAKEN TO CHARLIE'S DODGE CHRYSLER JEEP RAM (419-893-0241, LOCATED AT 725 ILLINOIS AVE, MAUMEE, OH 43537) WHERE THE TECHNICIAN TOOK PICTURES OF THE TIRE AND RIM. THE DEALER STATED THAT THE PICTURES WOULD BE PRESENTED TO THE REPRESENTATIVE WHO HANDLED SUCH FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROMISED TO CALL THE CONTACT BACK. THE CONTACT WAS NOT CALLED BACK. THE CONTACT REPLACED THE WHEELS. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11191690March 26, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
TAKATA RECALL AFTER WE REPLACED THE FUEL PUMP THE TRUCK STILL DIDN'T PERFORM LIKE IT SHOULD HAVE FOR A 2 YEAR OLD DUALLY WITH LESS THAN 100,000 MILES ON IT. AROUND 1 YEAR AGO, WE WERE DRIVING AND SUDDENLY WERE ABLE TO SMELL AN EXTREMELY FOUL SMELL COMING FROM UNDER THE DASHBOARD, UPON FURTHER EXAMINATION WE DISCOVERED THAT THE ANTI FREEZE WAS LEAKING FROM SOMEWHERE AND ENTERING THE PASSENGER FLOOR BOARD. AFTER THIS OCCURRED IT SEEMED AS IF THE TRUCK ITSELF JUST STARTED TO FALL APART. BOTH BATTERIES HAVE HAD TO BE REPLACED COUNTLESS TIMES AS WELL. THE RADIO AND A/C DO NOT WORK AND THE HEATER DOESN'T COME CLOSE TO GETTING HOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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