Ram 1500 Complaints (2021)

685 consumer complaints on file.

#11494608November 22, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
Was making a slow 10-15mph right hand turn out of my neighborhood and the truck stalled. Power was still on, park brake came on while in motion. Had to shift back to park to restart. Once restarted, no caution or warning lights on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493413November 14, 2022
POWER TRAIN, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was making a right hand turn at about 5-10 mph and the truck stalled. All dash lights were still on. Truck was in Run position, engine just stalled, it put itself in park and emergency brake was engaged. Restarted truck with no warning lights or possible cause of fault. Thankfully there was no traffic or I could’ve been hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491985November 2, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ram 1500. The contact stated while driving 15 MPH, the vehicle stalled and lost motive power and failed to restart. The vehicle was towed to the dealer and the fuel system was replaced; however, the failure recurred. The vehicle was towed to the dealer, but no failure was found. The vehicle was towed to a different dealer for a diagnostic test. The vehicle was not repaired. The manufacturer was contacted, and case was filed. The failure mileage was 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489794October 18, 2022
ENGINE
Pulling into my daughter's school this morning, I made a right, then a left into the parking lot/drop off line and the truck shut off completely. The parking brake came on, locked the truck up and automatically shifted itself to Park. Went to ACC mode. I pushed the start button again and all power went off. Pushed a third time and truck restarted. No codes no lights. Took truck to dealer where they hooked up to the CPU and showed no codes. Service advisor said they are seeing this a lot and there is no known repair from Chrysler/RAM. This is first instance where truck shut off. A month ago I got a parking bake default and it would not disengage. I had to turn the truck off then back on to get the brake to turn off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489441October 16, 2022
FUEL/PROPULSION SYSTEM, SERVICE BRAKES, ENGINE
I bought my truck brand new with 500 miles on it Oct. 14th 21. I made it to around 70k when the truck would stutter and hesitate to drive. Took it to dealership and said No codes, nothing wrong after 2 days of "checking it". Brought it back at 76k and truck would hardly drive, but yet said they couldn't figure it out and sent me on my way. Was driving home at 85k and truck stalled going 75mph while on a 2 lane highway. The truck rolled to about 30 mph and completely died and locked up steering wheel and activated the E brake as I was almost safely off the road. After trying time and time again, I finally got the truck to start and off the road. Called dealership and was told they wouldn't tow it as it was out of warranty at this point. So I had no choice but to limp it to them 400 miles away. They let it sit over weekend and went to test drive it and drove as it would normally. Sent me back out with it, only for it to happen again at 99k and stall. Same process as before and had to lug it to them out of my pocket. They Finally agreed to replace fuel pump, but out of my pocket conviently since they sent it back numerous times and now out of any warranty. At 105k, I took it back to dealership with same issue as before and was told there was nothing to do and sent me on my way. At 111k it stalled on highway at night and almost caused a major crash as the E brake set it's self while traveling at 45mph in a construction zone. Limped to dealer yet again, and they replaced the EVAP cannister as part of their guessing game. Now today at 115.5k I have dropped it off again for same issue. Stalled while traveling 75 on Interstate and almost caused me to hit a pole as I only have so much room to get off the road before it shuts down. I have since called MOPAR themselves and have yet to hear more as the Dealership has not helped at all. This has ALL transpired over the course of 1 year with brand new 2021 Ram 1500 V6 Penstar. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489064October 13, 2022
UNKNOWN OR OTHER
UNKNOWN when driving either Freeway or City there is vibration in vehicle involved often. also the cargo bed slightly shakes and brakes feels like it is tight when releasing you can feel somewhat rubbing the tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488901October 12, 2022
ELECTRICAL SYSTEM, ENGINE
Unknown system is causing the vehicle to stall. Has happened three times, once in traffic. I will be cruising slow and applying slight brake pressure, then when I release the brake the engine will cut off, apply emergency brake and shift to park. I then have to start vehicle, disengage emergency brake and put into drive. This has happened on three different occasions making me doubt the safety of the vehicle. Dealer service state no codes were shown and can not duplicate. This needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488110October 5, 2022
FUEL/PROPULSION SYSTEM
Engine fuel pump failed and sent metal shavings throughout the fuel system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487068September 29, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car was in drive, I was in traffic (0-5 mph) and the auto brake system engaged. My seat belt was buckled and all the doors were closed. The engine turned to neutral unexpectedly. I was lucky to have enough momentum to pull over. The car then auto shifted itself to park and put its e-brake on. I had to disengage e-brake then push the start button. I’m thankful I wasn’t rear-ended. There was no reason the car should have engaged this safety system. I don’t know of a way to manually over ride this. I’m worried it will happen again and I won’t be so lucky to be able to pull over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485771September 21, 2022
ELECTRICAL SYSTEM
While driving the radio console( a/c, etc) and odometer turned off for 3 minutes while the remained running. This has happened up to 6 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485734September 21, 2022
VEHICLE SPEED CONTROL
When traversing from one hwy to another on an off ramp at 39 mph the truck suddenly accelerated like the pedal was pushed to the floor, speed jumped to 55mph in a flash. I hit the brakes hard once and then again to stop the sudden acceleration. Truck had a mind of its own. Dangerous situation, fortunately no one was in front of me to run into.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11482745September 3, 2022
FUEL/PROPULSION SYSTEM, ENGINE
On 8/18/22, I pulled out from a stop sign and as I was moving over to my desired traffic lane, my vehicle shut down, we heard one ding from the dash board, no warnings appeared. I was on a major roadway (north decatur ave at the 215 North Beltway) and was fortunate to be able to move to the far righthand lane. Since there was a sidewalk I wasn't able to get my vehicle out of the roadway. I notified the State Police, activate emergency flashers and we exited vehicle because traffic was traveling through the area at a pretty good speed (45 mph zone). Notified Ram roadside and requested tow to dealership. Attempted several times to restart truck, the starter would only spin but would not fire (sounded like no fuel but I had 1/2 a tank). State Trooper pulled in behind us and activate emergency lights to protect us. Called Ram Service writer who said it sounded like High Pressure Fuel Pump failure. Truck eventually towed to Chapman Ram on Boulder Highway, Las Vegas NV. We were lucky to pull off to right lane, could have been an accident for sure. On 8/20/22, Ram Service Writer messaged me that it was the High Pressure Fuel Pump. On 8/29/22 Service Writer notified me the metal shavings were in the fuel lines and injectors so parts were on order. This failure sounds very similar to the HPFP recall that Ram issued for earlier rams. We were lucky to get out of traffic and were very fortunate the State Trooper was able to stay behind us until we were towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481136August 25, 2022
ENGINE, ELECTRICAL SYSTEM
While driving on the freeway the truck lost all engine power and power steering. I was traveling with the flow of traffic but had to quickly try and get my vehicle onto the shoulder and away from other vehicles still traveling at freeway speeds to attempt to restart the truck. This created a very unsafe situation due to not having any sort of power steering to assist in turning the vehicle off the road. I was able to shift the vehicle into neutral and coast to the shoulder in order to return the shifter to park and restart the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480677August 23, 2022
FUEL/PROPULSION SYSTEM
On 8/13 while driving at low speed through a residential neighborhood my 2021 RAM 1500 suddenly display a warning message and switched from drive into park while the vehicle was still moving. Wheels and steering locked causing me to loose control of the vehicle while it proceeded to skip until it came to a stop in the middle of the road. Luckily I did not hit anything or anyone. Would not restart and had to have it towed to local RAM dealer (J-Star Anaheim CA). They diagnosed a failed fuel pump which resulted in metal in the fuel system, but could not explain why transmission went from drive to park while vehicle was moving. If this failure had occurred while driving at freeway speed the results would have been catastrophic. Vehicle is still at J-Star being repaired. I am fearful of using it even after the fuel system is fixed. Need a software fix that prevents the transmission from switching into park while vehicle is moving. Vehicle needs to allow the operator to maneuver to side of road in the event of a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480500August 22, 2022
ENGINE
While driving the vehicle multiple times the engine has completely shut off and had zero power. The most recent time was traveling down the freeway at the speed limit and the vehicle shut off and lost all power steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479000August 12, 2022
POWER TRAIN
The transmission in this vehicle will stick into 3rd gear. I have to pull off the road. Turn it off and then it shifts. Going into 4th gear is lunges and at times I can fell it slip then engine light comes on. Also if I’m sitting idle and put it into reverse it lunges backwards or dosnt engage at all. I turn it off and turn it back on and reverse works. I have noticed on freeway driving it will suddenly downshift and I smell a burning coming through the vents. Dodge has opened a case and I was advised when it was diagnosed that it has Premature 4th gear failure and it would need a updated transmission. I was also advised by the dealership that this is becoming common problem in the 2021 ram with the v6 motor and dodge delivery vans which they had about 15-20 vehicles at this dealership and I was advised it would take 3-4 months before repairs could be completed with the trans work they had. I called other dealerships and they advised the same time frame. Dodge has opened a case on my vehicle and for the past 2 months I have gotten the run around. I was advised by Clarice 3 weeks ago they were going to contact the dealership to order the transmission. I called for a update and was advised no parts were ordered and I would have to bring it in again and leave it until they got to it and they will not give me a loaner to drive. This is become a serious safety issue. If this transmission overheats or fails it could catch on fire or cause a serious accident please help in this matter. It only has 19000 miles on it and Dodge seems like they don’t want to help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477560August 4, 2022
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
This vehicle has an issue where it will stall. While making a right hand turn about 5 to 8 miles an hour onto a side street near my home the vehicle just shut off and rolled to a stop. It put itself in park and the auto e-brake engaged. At that point the dash info center said to shift into park and release the emergency brake. It started up and I was able to continue. I have also noticed that sometimes during a turn the truck almost stalled but recovered, You could see the rpms drop down to almost 0 but it recovered on its own. This has happened a few times. It is just not safe. 62k for an unsafe truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476962August 1, 2022
ENGINE AND ENGINE COOLING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Ram 1500. The contact stated that while driving or making a turn, the vehicle stalled. The contact had to shift into neutral(N) or park(P) and restart the vehicle. Additionally, while driving, the parking brake engaged without warning. The contact had to manually release the parking brake. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476834August 1, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
Sunroof exploded when driving on highway. Safety was put at risk with glass and being startled when driving. Contacted dealer and also FCA, pending contact back. No prior signs that glass was pending failure. Glass blew outwards from the roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476569July 29, 2022
ENGINE
Have a exhaust leak during start up ticking really bad... exhaust is coming inside cab with ac on. This truck only has 36000 miles and has already had several issues with this trucks electrical system and now this exhaust issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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