Porsche Cayenne Complaints

666 consumer complaints on file.

#10248722November 13, 2008
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
HORN DOSE NOT WORK, NAVIGATION SYSTEM NOT FUNCTIONING PROPERLY, RADIO NO LONGER WORKS. REFERENCE CAMPAIGN ID 04V069000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244267October 2, 2008
ENGINE AND ENGINE COOLING
I WAS DRIVING A PORSCHE CAYENNE S TODAY ON HIGHWAY AT 65MPH. THE CAR UNEXPECTEDLY SLOWED DOWN BY AROUND 20 MILES FOR ABOUT 10 SECONDS. 5 MINUTES LATER, SAME PROBLEM OCCURRED AGAIN AND THEN THE ENGINE STALLED, AND THE STEERING WHEEL LOCKED. IT IS VERY DANGEROUS TO STALL ON HIGHWAY, WITHOUT TOO MUCH CONTROL ON STEERING WHEEL. THE DEALER SAID THEY COULD NOT FIND THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240066August 28, 2008
FUEL SYSTEM, GASOLINE
PORSCHE CAYENNE TURBO CAUGHT FIRE IN THE ENGINE COMPARTMENT WHILE DRIVING ON THE 101 FREEWAY. EXPERT DETERMINED THAT THE CAUSE WAS THE FUEL HOSE FAILING WHERE IS CONNECTS TO THE ENGINE MOUNTED FUEL SYSTEM. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10230582June 11, 2008
POWER TRAIN:DRIVELINE
BEGINNING IN AUGUST 2007, MY CAR EXPERIENCED TRANSMISSION SHIFTING PROBLEMS AND EVENTUALLY HAD TO HAVE THE CONTROL UNIT REPLACED. AFTERWARDS THE TRANSMISSION SHIFTED DIFFERENTLY, BUT I ASSUMED THAT WAS RELATED TO THE NEW CONTROL UNIT. IN EARLY 2008, THE TRANSMISSION SEEMED TO RUN ROUGHER DURING WARM UP AND OCCASIONALLY THE RIGHT TIRE WOULD ?SKIP? AS IF TRACTION CONTROL ENGAGED FOR A BRIEF PERIOD. I ASSUMED (INCORRECTLY) THAT THIS WAS DUE TO TIRE WEAR. FINALLY, IN MAY 2008, THE DRIVE SHAFT FAILED. THIS WAS TWO MONTHS AFTER THE WARRANTY PERIOD AND AT 52,764 MILES. I HAVE READ ONLINE THAT THIS DRIVESHAFT HAS HAD MANY FAILURES, AND THAT DEALERSHIPS KEEP SEVERAL ON HAND TO ADDRESS THE RELATED PROBLEMS. WITH THAT IN MIND, I REQUESTED THAT PORSCHE REPLACE THE DRIVESHAFT UNDER WARRANTY. THE PART COST $895.51 PLUS $69.40 IN TAX FOR A TOTAL OF $964.91. SINCE THE LABOR WAS PERFORMED AT MY LOCAL SERVICE CENTER, I AM REQUESTING ONLY REIMBURSEMENT FOR THE PART. I HAVE SAVED THE FAILED PART AND CAN ALSO SUPPLY YOU WITH THE ORIGINAL PAPERWORK. I AM ATTACHING COPIES OF THE REPAIR BILL (IMPORT SPECIALTIES) AND THE PREVIOUS WARRANTY WORK (NEWPORT AUTO CENTER). PORSCHE DENIED THE CLAIM ON JUNE 9, 2008. THE DRIVESHAFT REPRESENTS BOTH A DEFECTIVE PART AND A POTENTIAL FOR A DANGEROUS SITUATION IT THE UNIT FAILED AT A HIGH SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217698February 11, 2008
ENGINE AND ENGINE COOLING:ENGINE
I OWN A 2005 PORSCHE CAYENNE. SINCE OWNING THIS TRUCK THERE HAVE BEEN NUMEROUS ITEMS THAT HAVE GONE WRONG. ALL THE MAIN COMPUTERS HAD TO BE REPLACED, FRONT DRIVE SHAFT, TRANSMISSION, AND NOW A COOLANT TUBE. THE LAST ITEM IS MY CONCERN, WHICH COST $2,800.00 TO FIX ON A TRUCK THAT HAS 71,000 MILES ON IT. WHEN IT WAS TAKEN TO THE DEALER I WAS TOLD THAT ALL THE CAYENNE?S FROM 2003 ? 2006 HAVE TO HAVE THIS PART CHANGED (IT?S MADE OF PLASTIC), BECAUSE IT BREAKS. NOW PORSCHE KNOWS THERE IS AN ISSUE WITH THIS PART BECAUSE IT HAS RECALLED OF THE REPLACEMENT PARTS THAT WHERE ON ALL OF THE DEALERSHIPS SHELVES. AFTER DOING THIS THERE REDESIGNED THE AND PART MADE IT OUT OF ALUMINUM AND HAD THIS PART ON BACK ORDER BECAUSE THERE WHERE SO MANY CAYENNE?S THAT NEED THIS PART FIXED SITTING IN THE DEALERSHIPS. I HAVE TRIED WORKING WITH PORSCHE BUT THEY JUST SAY THAT I?M OUT OF WARRANTY AND THERE IS NOTHING THEY WILL DO! IT SEEMS TO ME THAT WHEN THEY NEED TO REPLACE THIS PART ON ALL OF ITS TRUCKS THERE IS AN ISSUE. HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212147December 17, 2007
AIR BAGS, STRUCTURE
METAL, HEAT-CONDUCTIVE PORSCHE EMBLEM ON STEERING WHEEL (ATOP AIRBAG) CAUSED SEVERE BURN/BRAND ON DRIVER'S FOREARM WHEN AIRBAG DEPLOYED. OTHER MANUFACTURERS USE PLASTIC EMBLEM TO AVOID BURNING DRIVERS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10202453September 10, 2007
POWER TRAIN:DRIVELINE:DRIVESHAFT
CAR WAS DRIVING NORMAL. PARKED IN GARAGE AND 2 HOURS LATER TOOK BACK OUT FOR SHORT DRIVE. REACHING 25 MPH, CAR BEGIN SHAKING VIOLENTLY AND THAN AS ACCELERATED FURTHER STOPPED SHAKING. PULLED OVER, THAN ACCELERATED AGAIN SLOWLY, CAR BEGIN SHAKING AT APPROX 50 MPH. SLOWED AGAIN. AND CAR CONTINUED TO SHAKE VIOLENTLY AT VARIOUS SPEEDS. TOOK TO INDEPENDENT PORSCHE SHOP, AND WAS DIAGNOSED AS "FAILED DRIVE SHAFT CENTER BEARING". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194233June 26, 2007
VEHICLE SPEED CONTROL
I AM AN OWNER OF THE 2005 PORSCHE CAYENNE S. THE PORSCHE CAYENNE SEEMED TO HAVE A HESITATION ISSUE THAT WE HAVE TRIED TO HAVE REPAIRED SEVERAL TIMES IN THE PAST. I WISH I HAD TAKEN CAR IN AS SOON AS I FIRST NOTICED, AS I WOULD HAVE EASILY BEEN ABLE TO PURSUE THE NY STATE LEMON LAW, HAVING HAD THE CAR SERVICED FOR THIS ISSUE MORE THAN 3 TIMES WITH NO RESOLUTION. BUT THE SITUATION HAS ONLY GOTTEN WORSE WITH TIME AND THE DEALERS REFUSE TO RECOGNIZE, ACKNOWLEDGE AND FIX THE ISSUE. I HAVE HAD MULTIPLE PEOPLE DRIVE THE CAR AND HAVE EXPERIENCED THE HESITATION ISSUE WHEN STEPPING ON THE THROTTLE, AS THE CARS WILL HESITATE AND ONLY MOVE AFTER PUMPING THE GAS PEDDLE A FEW TIMES. I HAVE HAD MORE THAN ONE DANGEROUS SITUATION ARISE AS I AM TRYING TO MAKE TURNS. I FINALLY SEARCHED THE WEB SITE CAR FORUMS TO SEE IF OTHERS HAVE HAD THIS ISSUE AND HAVE FOUND HUNDREDS OF SIMILAR CASES AND WAS SURPRISED TO FIND NO RECALLS. PLEASE ASSIST WITH THIS ISSUE BEFORE SOMEONE SERIOUSLY GETS HURT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193438June 15, 2007
ELECTRICAL SYSTEM:WIRING
TL*THE CONTACT OWNS A 2006 PORSCHE CAYENNE. THE ENGINE LIGHT ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DISCOVERED THAT ONE OF THE WIRES IN THE STORAGE COMPARTMENT WAS RIPPED. THE CONTACT WAS CHARGED $770 FOR WIRES THAT HE STATED WERE BARE WIRES ON ONE SIDE OF THE NON-INSULATED STORAGE COMPARTMENT. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 48,388. THE GROUND WIRE TO THE SHUT OFF VALVE HAD SHORTED OUT. UPDATED 08/15/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184464March 7, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TAIL GATE FAILS TO REMAIN OPEN IN COLD WEATHER. IT FELL, STRIKING THE BACK OF A PERSON. THE WEATHER WAS BELOW 32 DEGREES F AND THERE WAS NO SNOW OR ICE ON THE TAIL GATE. APPEARS THAT SPRINGS/HYDRAULIC DEVICES FAIL IN COLD WEATHER. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10183500February 26, 2007
AIR BAGS
WHILE TRAVELING ON ONE OF THE MAIN HIGHWAYS OF DUBAI, UNITED ARAB EMIRATES, A PORSCHE CAYENNE DRIVEN BY A FEMALE UAE NATIONAL WAS HIT ON THE LEFT HAND SIDE OF SAID VEHICLE BY ANOTHER VEHICLE CAUSING SEVERE DAMAGE TO THE CAR AND VARIOUS INJURIES TO THE DRIVER. OF THE THREE (3) AIR BAGS ON SAID VEHICLE, NOT A SINGLE ONE DEPLOYED OR OPENED THAT COULD SURELY HAVE LESSENED THE INJURIES SUSTAINED BY THE DRIVER. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10181449February 2, 2007
AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, TIRES
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2004 PORSCHE CAYENNE AT 35 MPH THE VEHICLE IN FRONT OF HER STOPPED ABRUPTLY AND SHE REAR ENDED THE VEHICLE. THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY. THE CONTACT SUSTAINED CHEST AND NECK INJURIES , BUMPS AND BRUISES, AND WAS TRANSPORTED TO A HOSPITAL. TISCHER PORSCHE REQUESTED THAT THE CONTACT TAKE THE VEHICLE TO COLLISION WORKS, INC TO INVESTIGATE WHY THE AIR BAG DID NOT DEPLOY. TISCHER PORSCHE TOWED THE VEHICLE TO JEFF AT COLLISION WORKS, WHO DETERMINED THAT THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY BECAUSE SHE WAS USING THE SET BELT. THE PASSENGER SIDE DID DEPLOY BECAUSE THERE WAS NO SEAT BELT IN USE. *AK UPDATED 2/22/2007 - PRIOR TO THIS ACCIDENT AT 4085 MILES THE VEHICLE'S AIR BAG LIGHT ILLUMINATED. THE DEALER INSTALLED SPEC ORDER AIR BAG AND RESOLDERED CONNECTION FOR SIDE AIR BAG. THE CONSUMER HEARD EXCESSIVE NOISE WHILE BRAKING. THE DEALER REPLACED THE BRAKE PADS. THE STEERING WHEEL VIBRATED AT HIGHWAY SPEEDS. THE DEALER RECOMMENDED REPLACING THE TIRES BECAUSE THEY WERE CHOPPED. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10169478September 28, 2006
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE RUNS INEFFICIENTLY WHEN COLD AND SMOKE HAS BEEN NOTED FROM THE EXHAUST PIPE WHEN VEHICLE IS DRIVEN. IT WILL TURN OVER, BUT NOT CATCH. DEALERSHIP WAS TOLD BY PORSCHE TO USE A LOWER OCTANE FUEL (87) TO REMEDY THE PROBLEM. THIS CONTRADICTS THE INFORMATION IN THE OWNER'S MANUAL WHICH STATES ONLY PREMIUM UNLEADED FUEL 91 OR HIGHER SHOULD BE USED. IF THE VEHICLE IS TAKEN INTO A LOWER ALTITUDE AREA, THE FUEL SHOULD REVERT TO PREMIUM. THIS IS A BRAND NEW CAR AND IT DOES NOT START WHEN THE ENGINE IS TURNED OVER, LEADING ME TO BELIEVE THERE IS A MANUFACTURING DEFECT IN THE DESIGN OF THE ENGINE. MY HUSBAND OWNS A 2004 CAYENNE S, WHICH HAS A 4.5 V-8 INSTEAD OF THE 3.2 LITER V-6 AND IT STARTS IMMEDIATELY, EVEN WHEN COLD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164054July 31, 2006
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE SUDDENLY LOSES POWER ("THROTTLE CONTROL" AS THE SERVICE REP PUTS IT), USUALLY WHILE TRAVELING AT HIGHWAY SPEEDS. THIS CAUSES SUDDEN DECELERATION, CREATING ISSUES FOR SURROUNDING TRAFFIC. IN EACH CASE IF I FLOOR THE ACCELERATOR I CAN MAINTAIN APPROXIMATELY 25 MPH TO GET TO A SIDE STREET, WHERE I ARRANGE FOR A TOW TRUCK. THIS VEHICLE HAS BEEN IN THE SHOP THREE TIMES FOR A TOTAL OF A MONTH, DURING IT'S FIRST 6 MONTHS (14,000 MILES) FOR THIS CONDITION. EACH TIME THE PORSCHE DEALER BELIEVES IT HAS BEEN FIXED. INTERMITTENT SO HARD TO DIAGNOSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163129July 21, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED THE VEHICLE PERFORMS AS IF IT WILL STALL WHILE ACCELERATING IN TRAFFIC. THE VEHICLE HAS NEVER ACTUALLY STALLED, BUT HESITATES DURING ACCELERATION. THE HESITATION OCCURS MOSTLY WHEN VEHICLE IS MAKING TURNS. THIS IS A RECURRING INCIDENT WHICH OCCURS DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162281July 13, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE HESITATION - THREE OCCASIONS - FIRST WHILE TRYING TO CROSS A DIVIDED HIGHWAY...CAR HESITATED, LEFT ME IN THE EAST BOUND LANE , ONCOMING CAR JUST MISSED MY WIFE AND I; SECOND WHILE CROSSING A TWO LAND HIGHWAY - CAR HESITATED WHILE I WAS IN WEST BOUND LANE, ATTEMPTING TO HEAD EAST BOUND .. NO ACCIDENT; THIRD TIME IN DRIVE WAY. TOOK CAR TO DEALER AFTER FIRST INCIDENT - NOTHING SHOWED ON CAR COMPUTER SO NOTHING WAS DONE; AFTER SECOND AND THIRD INCIDENT I TOOK CAR TO DEALER AND IS NOW REPLACING THE SIX COILS (?) AFTER MY VERY CONCERNED COMPLAINT. CAR IS STILL WITH DEALER. CAN I TRUST THE REPAIR OR WILL I BE LESS LUCKY THE NEXT TIME???*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159265June 7, 2006
ELECTRICAL SYSTEM
BREACH OF WARRANTY CLAIMS, INCLUDING BUT NOT LIMITED TO IGNITION FAILURE, WIRING HARNESS PROBLEMS, AIRBAG ILLUMINATION WARNINGS, LOCK FAILURE, WINDOW FAILURE, ALL WITHIN THE FIRST 10 MONTHS. THE VEHICLE DOES NOT GO MORE THAN 2 OR 3 MONTHS AND 3,000 TO 4,000 MILES WITHOUT HAVING THESE PROBLEMS COME BACK DESPITE NUMEROUS ATTEMPTS TO REPAIR THE CAR. TWICE THE CAR WOULD NOT SHUT OFF AND A THIRD TIME THE KEY BECAME LOCKED IN THE IGNITION AND THE IGNITION WOULD NOT TURN, START, ETC. THE LOCKS ALSO FAILED AND COULD NOT PUT THE CAR IN GEAR TO TOW. BECAME STUCK ON THE ROAD. MANUFACTURER & DEALER CAN'T GUARANTEE THE RELIABILITY OF VEHICLE BUT REFUSES TO DO ANYTHING BUT CONTINUE TO TEMPORARILY REPAIR CAR. THE CAR HAS BEEN IN SERVICE OVER 30 DAYS WITHIN 10 MONTH PERIOD (AND COUNTING). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159285June 7, 2006
POWER TRAIN:DRIVELINE:CENTER SUPPORT BEARING
SEVERE VIBRATION/NOISE IN MAIN REAR DRIVE SHAFT. FAILURE OF RUBBER BUSHING COMPONENT ON CENTER SUPPORT BEARING CAUSES SEVERE INSTABILITY OF DRIVE SHAFT. POTENTIAL FOR LOSS OF DRIVE TRAIN COMPONENT AT SPEED. FIRST FAILURE AT 72000 MILES. DEALER ADMITS THAT THERE HAVE BEEN MULTIPLE INSTANCES OF FAILURE ON VEHICLES NATIONWIDE TO THE EXTENT THAT PORSCHE DOES NOT HAVE REPLACEMENT PARTS AVAILABLE FROM WAREHOUSE AND OTHER DEALERS ARE RELUCTANT TO TRANSFER STOCK BECAUSE OF ANTICIPATED NEED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149359February 3, 2006
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT*: THE CONTACT STATED, INTERMITTENTLY, THE VEHICLE HESITATES WHEN THE ACCELERATOR PEDAL IS DEPRESSED. WHEN THE VEHICLE DOES RESPOND, IT SHOOTS OUT INTO TRAFFIC. THE DEALERSHIP READJUSTED THE COMPUTER MULTIPLE TIMES BUT THIS HAS NOT REMEDIED THE PROBLEM. THE MANUFACTURER DETERMINED IT WAS NORMAL OPERATING CONDITIONS. UPDATED 2/24/2006 - THE CONSUMER WOULD LIKE TO RESCIND THIS COMPLAINT BECAUSE THE DEALER HAS FIXED THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144154December 1, 2005
AIR BAGS
CIRCLE IMPORTS LONG BEACH, CA A PORSCHE DEALER INSTALLED A NEW STEERING WHEEL ON OUR 04 PORSCHE CAYENNE. IN ONE WEEK TIME ON OCT. 15, 2005 THE AIR BAG IN THE CENTER OF THE WHEEL STARTED COMING LOOSE AND WAS FALLING OFF THE WHEEL. THE REPAIR TO THIS PROBLEM OCCURRED IN JUST A FEW DAYS HOWEVER, WHEN I QUESTIONED WHY THERE WERE NO SENSORS GIVING ME A WARNING, I WAS TOLD THAT NO SENSORS EXIST. WHEN I ASKED THE DEALER TO CONTACT PORSCHE CORPORATE TO PRESENT THIS PROBLEM, I WAS TOLD THERE WAS NOTHING THEY COULD DO. SHORTLY AFTER THAT I EMAILED TO PORSCHE CORPORATE HOWEVER, NO ONE BOTHER TO REPLY. DURING THAT TIME I CALLED THEIR PORSCHE SURVEY CENTER BECAUSE OF A POST CARD I RECEIVED REGARDING THE QUALITY OF SERVICE, AGAIN NO ONE REPLIED TO ME. I HAVE COLOR PHOTOS OF THE DEFECTIVE AIR BAG/STEERING WHEEL AND SERVICE PAPERS SHOWING THAT SERVICE TOOK PLACE ON DATE MENTIONED ABOVE. I WOULD BE GLAD TO SHARE THE PICTURES WITH YOU AND I HOPE SOMEONE CAN GET PORSCHE TO RETROFIT A SENSOR TO THIS PROBLEM. I AM CERTAIN THAT IF WE HAD BEEN INVOLVED IN AN ACCIDENT THE AIR BAG WOULD NOT HAVE WORKED PROPERLY. ONCE YOU SEE THE PICTURES I THINK YOU'LL AGREE WITH MY FINDINGS. IF NEED TO I CAN ALSO PROVIDE 2 WITNESSES THAT DAY THAT SAW FIRST HAND THE DEFECTIVE AIRBAG. BEYOND THIS THE DEALER HAD PUT ON 40 MILES TO MY CAR DURING SERVICE WITHOUT AUTHORIZATION. THIS PORTION I WILL TAKE UP WITH THE BETTER BUSINESS BUREAU UNLESS THIS FALLS IN YOUR JURISDICTION AS WELL AS THE ABOVE SAFETY ISSUE? BEST REGARDS, CHUCK YANG CELL 714-928-2788. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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