Porsche Cayenne Complaints

666 consumer complaints on file.

#10978844April 17, 2017
UNKNOWN OR OTHER
" SOME 2003 TO 2006 MODEL YEAR PORSCHE CAYENNE VEHICLES WITH V8 ENGINES WERE EQUIPPED WITH PLASTIC COOLANT PIPES THAT CAN PREMATURELY DEGRADE OR FRACTURE. THOSE VEHICLES ARE KNOWN AS THE 'CLASS VEHICLES' AND THE INDIVIDUALS WHO OWNED OR LEASED SUCH CLASS VEHICLES ARE KNOWN AS 'CLASS MEMBERS.' PORSCHE CARS NORTH AMERICA ("PCNA") WAS NOT FOUND LIABLE FOR ANY OF THE CLAIMS ALLEGED IN THIS LAWSUIT. THE PARTIES INSTEAD VOLUNTARILY REACHED A SETTLEMENT. UNDER THE SETTLEMENT AND SUBJECT TO PROOF, PCNA WILL PROVIDE A BENEFIT TO CLASS MEMBERS FOR PAST OR FUTURE COOLANT PIPE REPAIRS IN CLASS VEHICLES." HTTP://WWW.COOLANTPIPESETTLEMENT.COM I WAS DRIVING WHEN SUDDENLY THE "COOLANT WARNING" LIGHT CAME UP. THERE WAS A MASSIVE LEAK. THE ENGINE STARTED TO HEAT UP. THIS WAS DURING MY MORNING COMMUTE TO WORK. THERE WAS A CLASS ACTION LAWSUIT. OWNERS HAD ONLY A YEAR TO MAKE A CLAIM. I NEVER GOT THE PAPERWORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971679April 10, 2017
ENGINE
PORSCHE HAS A KNOW DEFECT IN THE CAMSHAFT ADJUSTER SCREW FAILURE PORSCHE AS ALREADY LEAD A CAMPAIGN TO FIX THIS ISSUE IN OTHER PARTS OF THE GLOBE AND THIS FAILURE CAUSED MY VEHICLE TO HAVE CATASTROPHIC ENGINE FAILURE THAT PORSCHE NOW WANTS $35,199.00 TO FIX/REPAIR. REFERENCES: HTTP://EUROPE.AUTONEWS.COM/ARTICLE/20150209/ANE/150209861/PORSCHE-WILL-RECALL-SOME-PANAMERA-CAYENNE-MODELS-IN-CHINA-ON-CAMSHAFT- HTTPS://WWW.6SPEEDONLINE.COM/FORUMS/CAYENNE-958/319690-SNAPPED-CAMSHAFT-ADJUSTER-BOLT-ENGINE-BRAKE-HYDRAULICS-FAILURE.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960415March 13, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
GPS MALFUNCTION WHILE DRIVING , SERVICE TEST NO ERROR CODE BUT VISIBLE GPS MALFUNCTION ! MANUFACTURE CAN'T IDENTIFY THE PROBLEM SUGGEST TO REPLACE THE NEW PCM. IT IS VERY DANGEROUS FOR DRIVER TO BELIEVE ON THE GPS WHILE DRIVING ON IT. IT IS DESIGN FRAUD AND CARELESS OF SERVICE WHEN THE DEVICE IS MALFUNCTION AND SYSTEM CAN'T DETECT IT. CUSTOMER HAS PICTURES AND VIDEOS SUPPORT THE CLAIM. VIDEO LINK: HTTPS://DRIVE.GOOGLE.COM/OPEN?ID=0B1W2Q8JZJUB7RGZSBHNTQ0O1S1K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958627March 4, 2017
ELECTRICAL SYSTEM, SUSPENSION, EXTERIOR LIGHTING
THERE ARE SO MANY PROBLEMS WITH THIS CAR.. COOLANT PIPES LEAK. OILS LEAKAGE. FAILURE OF LIGHTS ELICTRICAL ISSUES SUCH AS HORN, REMOTE ENTRY, SUSPENSION AXLE WHEEL BARRINGS. FUEL INJECTORS. WHILE DRIVING THE VEHICLE THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958010March 2, 2017
POWER TRAIN
CAMSHAFT ADJUSTER BOLTS FAILED... VEHICLE LOST POWER WHILE DRIVING, INCLUDING BRAKING SYSTEM AND POWER STEERING. PORSCHE RECALLED SOME 2011S, BUT NO 2012 WERE RECALLED FOR THE SAME PROBLEM. I HAVE KEPT THE FAULTY PARTS WHICH MATCH PART NUMBER WITH KNOWN DEFECT. PORSCHE WOULD NOT HONOR GOODWILL OR ANY DISCOUNT, EVEN WITH PROOF OF MATCHING NUMBERS PER THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957198February 27, 2017
POWER TRAIN
PORSCHE CAYENNE 2012. HAS TRANSMISSION CASING ISSUES AND THEY ARE NOT RECALLING IT! HAD TRANSMISSION CASING REPLACED WITH UNMODIFIED PART AND IN LESS THAT 25K ITS BROKEN AGAIN. WORRY ABOUT MY SAFETY ON THE ROAD AS IM TRAVELING WITH KIDS AND ELDERLY A LOT. THEY COVERED FIRST EMPLACEMENT AS THE VEHICLE WAS UNDER WARRANTY, BUT REFUSE TO COVER SECOND REPLACEMENT LABOR COSTS! ITS UNACCEPTABLE! PORSCHE DOES NOT HONOR THEIR QUALITY, WHEN THE PART WAS REPLACED UNMODIFIED IN 2015, THEY WERE FULLY AWARE THAT THIS WOULD BE A PROBLEM DOWN THE ROAD AND SURE ENOUGH, IT IS!! $650 DOLLARS IN LABOR MUST HAVE BEEN COVERED AS WAS THE SECOND REPLACEMENT PART!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956246February 22, 2017
ENGINE
LATE 2010 TO EARLY 2012 PORSCHE CAYENNE VEHICLES WITH V8 ENGINES HAVE A MANUFACTURING DEFECT WITH BOLTS THAT HOLD THE CAMSHAFT ADJUSTERS. THE WEAK BOLTS IN QUESTION ARE MADE OF ALUMINUM AND HAVE BEEN EXPERIENCING FAILURES WHERE THEY SHEER OFF, CAUSING CATASTROPHIC DAMAGE TO THE ENGINE. IF THIS FAILURE OCCURS WHEN THE VEHICLE IS AT SPEED, A LOSS OF POWER BRAKING AND STEERING WILL OCCUR AS A RESULT. PORSCHE IS AWARE OF THE PROBLEM AND WAS FORCED TO RECALL ALL THE AFFECTED VEHICLES IN CHINA BY THE CHINESE GOVERNMENT, BUT HAS SO FAR AVOIDED RECALLING THE AFFECTED VEHICLES IN THE US. THE NECESSARY REPAIRS INVOLVE REPLACING THE DEFECTIVE BOLTS WITH STEEL ONES. PORSCHE NO LONGER USES THE DEFECTIVE BOLTS IN THEIR V8 ENGINES BUILT AFTER 2012. I BELIEVE PORSCHE WILL NOT ADDRESS THIS DEFECT PROPERLY IN US CARS UNLESS AN INVESTIGATION IS LAUNCHED WITH THE POSSIBILITY OF A RECALL. REPAIR COSTS PER VEHICLE ARE ESTIMATED AT $3500, COMPARED TO $30,000 FOR THE COST OF A COMPLETE REPLACEMENT ENGINE. THERE ARE NUMEROUS WEBSITES WITH USERS EXPLAINING THE PROBLEM AND LIMITED REMEDIES. HERE ARE JUST A COUPLE: HTTP://TINYURL.COM/Z929BFN HTTP://TINYURL.COM/JOU52BS MY VEHICLE HAS THE DEFECTIVE BOLTS IN QUESTION BUT PORSCHE HAS SAID THEY WILL NOT CORRECT THE PROBLEM AND FEEL MY CAR IS NOT AT ISSUE. I FEEL IT IS ONLY A MATTER OF TIME BEFORE MY ENGINE EXPERIENCES THIS FAILURE. MY ONLY OPTIONS ARE TO EITHER MAKE THE REPAIRS AT MY COST, HOPING TO ONE DAY BE REIMBURSED, OR TO SELL THE VEHICLE. I AM HOPING BY FILING THIS INCIDENT INFORMATION, PORSCHE CAN BE PERSUADED TO CORRECT THEIR DEFECT IN THE THOUSANDS OF VEHICLES SOLD IN THE US. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949611February 5, 2017
ENGINE
THE COOLANT PIPE CRACKS AND CAUSE LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949610February 4, 2017
ENGINE
THE CAMSHAFT ACTUATOR BOLTS BREAK AND CAUSING INTERNAL DAMAGE TO THE ENGINE, THE VEHICLE LOSE POWER SUDDENLY AND DIFFICULT TO ENGAGE THE BRAKE PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949006February 2, 2017
ENGINE
SNAPPED ALUMINUM CAMSHAFT SENSOR BOLT RESULTED IN TOTAL ENGINE FAILURE. THIS IS A KNOWN ISSUE BY PORSCHE AG HAS RESULTED IN AN AMENDMENT IN AN EXISTING SERVICE BULLETIN (WC-22) AND ALSO A RECALL OF OVER 14000 CAYENNES AND PANAMERAS IN CHINA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948598January 30, 2017
ENGINE
CAMSHAFT ADJUSTER BOLTS STARTING TO BECOME LOOSE AND BACK OUT, WHICH IS A KNOWN MANUFACTURING DEFECT ON THOSE CARS, CAN LEAD TO SUDDEN UNPREDICTABLE LOSS OF STEERING AND BRAKING, AND POTENTIALLY ACCIDENTS, ESPECIALLY WITH VERY HEAVY AND VERY FAST CAR LIKE THIS ONE. DEALER QUOTED $4000 TO FIX WITH NEW BOLTS AND ADJUSTERS. ATTACHED ARE PICTURES TAKEN WITH A BORESCOPE FROM MY ENGINE. I AM SCARED TO DRIVE IT. THIS SHOULD BE A RECALL. OWNERS SHOULD NOT BE PAYING FOR THIS. ALSO ATTACHED IS QUOTE FROM DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938714December 30, 2016
ENGINE
I EXPERIENCED A SIMILAR PROBLEM WITH MY 2013 CAYENNE S THAT WAS PREVIOUSLY INVESTIGATED (PE13-009) BY THE NHTSA IN THE PORSCHE 911. WHILE MY WIFE WAS DRIVING ON A HIGHWAY THE COOLANT HOSE COMPLETELY SEPARATED FROM THE HOUSING CAUSING THE CAR TO RAPIDLY OVERHEAT WITHOUT WARNING. EXCESSIVE SMOKE FORCED MY WIFE TO PULL OVER AND TO EXIT THE VEHICLE WITH 2 SMALL CHILDREN IN AN UNSAFE AREA OF THE HIGHWAY. A PORSCHE SERVICE FACILITY DIAGNOSED THE VEHICLE AND REPLACED THE COMPONENT AT A COST OF $5,343.56. THE VEHICLE WAS 4.5 YEARS OLD AT THE TIME OF THE REPAIR. IN RESEARCHING THE ISSUE I FOUND NUMEROUS SIMILAR COMPLAINTS ONLINE AND FOUND A RESPONSE FROM PORSCHE RELATING TO PE13-009 DATED 9/17/2013 (ATTACHED). IN PORSCHE'S RESPONSE TO QUESTION 10, THEY CLAIM THAT THE ADHESIVE APPLICATION WAS AUTOMATED AND THERE WERE NO FURTHER MODIFICATIONS OR CHANGES PLANNED. MY UNDERSTANDING IS THAT THEY SUBSEQUENTLY BEGAN THREADING THE PART IN QUESTION INSTEAD OF SIMPLY USING ADHESIVES. IN RESPONSE TO QUESTION 13C PORSCHE LISTED ONLY 2011 TO 2014 CAYENNE MODELS THAT USE A SIMILAR COOLANT PIPE CONNECTION METHOD (ADHESIVE) HOWEVER IT APPEARS THE CAYENNE GOING BACK AS FAR AS 2007 HAS A SIMILAR CONNECTION BASED ON INTERNET COMPLAINTS. IN RESPONSE TO QUESTION 14A PORSCHE LISTS RACETRACK USE AND LOW OR NON APPROVED COOLANT AS CONTRIBUTING FACTORS. IN MY SITUATION THE CAR IS USED MORE AS A MINIVAN THAN A RACE CAR. IT HAS BEEN SERVICED AT ALL RECOMMENDED INTERVALS AND ONLY AT PORSCHE SERVICE LOCATIONS. FINALLY I'D LIKE TO POINT OUT THAT THE CAYENNE AND PANAMERA ARE BOTH FRONT ENGINE VEHICLES AS COMPARED TO THE 911 THAT WAS INITIALLY INVESTIGATED RAISING NEW CONCERNS ABOUT THE LOSS OF TRACTION FROM THE LEAKAGE LOCATION. I WOULD LIKE TO REQUEST THE ISSUE BE RE-EXAMINED BASED ON THE ABOVE AND GIVEN THERE ARE FAR GREATER NUMBERS OF CAYENNES ON THE ROAD THAN THE 911. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928336November 28, 2016
ENGINE
CAMSHAFT ADJUSTER BOLTS SNAPPED WHILE IN OPERATING MODE.BEING MADE OF ALUMINUM NOT STEEL AS IN PREVIOUS YEARS CAUSED THE ENGINE TO STOP OPERATING. PORSCHE USA REFUSED TO COOPERATE CITING AN OUT OF WARRANTY REASON.VEHICLE ONLU HAD 84000 MILES WHEN THIS FACTORY DEFECT HAS EFFECTED THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926441November 16, 2016
ENGINE
MAJOR ENGINE FAILURE -RELATED TO DEFECT IDENTIFIED IN VOLUNTARY WORKSHOP CAMPAIGN WC-22-IN THE ALUMINUM CAMSHAFT ADJUSTER BOLTS WHICH HAVE A TENDENCY TO SHEER OFF, WHICH PREVENT THE CAMSHAFTS FROM RUNNING. IF THIS OCCURS IN THE CAMSHAFT THAT OPERATES THE VACUUM PUMP, THE POWER BRAKING WILL ALSO FAIL, WHICH WILL RESULT IN AN EXTREMELY DANGEROUS SITUATION ESPECIALLY IF THE DRIVER DOES NOT HAVE THE STRENGTH TO BRAKE THE CAR WITHOUT THE VACUUM POWDERED BRAKES. THE BOLTS THEMSELVES MAY ALSO DROP INTO THE ENGINE AND CAUSE THE ENGINE TO FAIL. IN MY CASE VEHICLE HAD DEALER ROUTINE SERVICE CHECK 3-4 DAYS EARLIER- EVERYTHING "PERFECT". ON DAY OF FAILURE STOPPED FOR GAS AND AFTER RESTART HEARD A NEW "TICKING" AND CHECK ENGINE LIGHT CAME ON. I CALLED DEALER WHO INSTRUCTED ME TO COME OVER. I DROVE ABOUT 3-4 MILES TO DEALER NEW PSM FAILURE AND ANOTHER I DID NOT GET WHEN CAR LOST POWER AND SEEMED TO BRAKE POORLY.. ROLLED INTO DEALER AND STILL THERE- ENGINE PULLED --MAY BE COMPLETE LOSS. DEALER ACKNOWLEDGED TODAY THIS IS THE SAME ISSUE AS WC-22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918673October 24, 2016
ENGINE
FAULTY CAMSHAFT BOLTS IN EARLY V8'S OF THIS GENERATION (2011 MODELS) RESULTING IN LOSS OF ENGINE POWER, AND SOMETIMES BRAKES. VEHICLE BROKE DOWN IN THE MIDDLE OF A BUSY ROAD, LUCKILY WAS NOT AT HIGHWAY SPEED OR IT COULD HAVE BEEN VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917294October 19, 2016
ENGINE
I WAS DRIVING ON THE HIGHWAY. ACCELERATING AS I WAS MERGING INTO THE HIGHWAY. I SAW SMOKE COMING OUT THE BACK. CHECK COOLANT LIGHT CAME ON. WHEN I STOPPED I SAW COOLANT EVERYWHERE UNDERNEATH THE CAR. THE DEALERSHIP DETERMINED THE GLUE FROM THE COOLANT TUBES FAILED AND NEEDS TO INSTALL NEW COOLANT PIPES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915688October 13, 2016
AIR BAGS, ELECTRICAL SYSTEM
FOR SAFETY: AIRBAG FAULT AND EARNING LIGHT APPEARING APPROXIMATELY 60K MILES IN. FROM A SIMPLE GOOGLE SEARCH, IT APPEARS TO BE A WIDESPREAD ISSUE. WHEN CONTACTING BOTH PORSCHE LOCALLY AND PORSCHE CORPORATE TO AMEND, BOTH REFUSE REPAIRS BY CITING VEHICLE'S AGE (ALTHOUGH THIS IS A PREVALENT, KNOWN ISSUE). FOR PERFORMANCE FEATURES: PCM FAILURE; PCM IS THE NAVIGATION AND RADIO CONSOLE SYSTEM. AGAIN, BOTH PORSCHE LOCAL AND PORSCHE CORPORATE WERE CONTACTED AFTER DISCOVERING THROUGH A MERE GOOGLE SEARCH, WHICH WILL ILLUSTRATE THIS LARGE ISSUE WITH PORSCHE CAYENNE VEHICLES INCURRING PCM FAILURES IN DROVES. PORSCHE HAS ACKNOWLEDGE BOTH THE AIRBAG SAFETY FAILURE AND PCM FAULT IS DUE TO BAD ELECTRICAL ENGINEERING, TO INCLUDE ACKNOWLEDGING THE CHOICE OF TO NOT PURSUE A RECALL OR "GOODWILL" REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915742October 13, 2016
FUEL/PROPULSION SYSTEM
STRONG SMELL OF GASOLINE EVIDENT ON DRIVER'S SIDE REAR WHEN STATIONARY OR EVEN NOT RUNNING AND PARKED . RESEARCH ONLINE WITH THE SEARCH CRITERIA OF "GASOLINE SMELL ON DRIVER SIDE REAR" PRODUCED NUMEROUS COMPLAINTS AND QUESTIONS ON THIS PHENOMENON. THE CULPRIT IS THE FUEL PUMPS/FILTERS/SEALS FOR THE TWO GASOLINE TANKS. THEY ARE MAKE FROM PLASTIC AND ARE PRONE TO CRACKS OR LEAKS FROM FULL TANKS. ONE PORSCHE PARTS SUPPLIER PUT IT THIS WAY ON THEIR DIY REPAIR PAGE "THE QUESTION IS NOT IF, BUT WHEN YOU EXPERIENCE THIS PROBLEM." THE SOLUTION IS TO TAKE OUT THE REAR SEATS, CUT THE CARPET, REMOVE THE SEAT BELT ANCHORS, REMOVE THE COVER UNDER THE CARPET TO ACCESS THE PUMPS AND FILTER. THIS IS A PROBLEM PORSCHE MUST KNOW ABOUT AS THEY HAVE CHANGED THE DESIGN OF THE PUMP PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914980October 9, 2016
TIRES, TIRES:SIDEWALL
GOOD YEAR TIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898245August 24, 2016
VISIBILITY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 PORSCHE CAYENNE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSATION DRAIN LINE WAS PLUGGED, WHICH CAUSED THE ELECTRICAL ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 72,340.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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