Nissan Murano Complaints

5,967 consumer complaints on file.

#10617200July 29, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
PASSENGER DOOR, PASSENGER-SIDE REAR DOOR, DRIVER-SIDE REAR DOOR AND TRUNK DOOR WILL NOT UNLOCK WHILE PRESSING THE KEY FOB TWICE. MANUALLY UNLOCKING THE DOORS BY USING THE KEYHOLE ON THE OUTSIDE OF THE DRIVER DOOR DOES NOT SOLVE THE ABOVE PROBLEM. MANUALLY UNLOCKING THE DOORS BY USING THE DRIVER / PASSENGER SIDE UNLOCK BUTTON ON THE ARMREST DOES NOT SOLVE THE ABOVE PROBLEM. TRUNK DOOR CANNOT BE OPENED WITH ANY OF THE ABOVE MEANS DUE TO ABSENCE OF MANUAL LOCK/UNLOCK LEVER ON THE EXTERIOR OF THE DOOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617534July 29, 2014
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, UNKNOWN OR OTHER
I AM THE 'SECOND' OWNER. THE VEHICLE WAS GIFTED TO ME BY MY SON. IT PASSED THE AUTOCHECK VEHICLE HISTORY REPORT. I RECEIVED THE VEHICLE 5/11/13. FAILURE MILEAGE IS APPROXIMATE. WHEN STARTING ENGINE HUGE AMOUNT OF WHITE SMOKE EXITS THE 2 EXHAUST PIPES ENGULFING ENTIRE VEHICLE. THIS HAPPENED CONTINUALLY EVERY TIME I STARTED ENGINE. CONTACTED NISSAN CONSUMER AFFAIRS DIRECTLY & WAS REFERRED TO DEALERSHIP. MY SON SPOKE DIRECTLY WITH DEALERSHIP SERVICE DEPARTMENT. THE REQUIRED 30,000 MAINTENANCE WAS PERFORMED. AFTER 1 WEEK DEALERSHIP RECOMMEND NEW ENGINE. I WAS 6 MONTHS PAST THE WARRANTY DATE, BUT NISSAN REFUSED TO HONOR IT AS I WAS A SECOND OWNER. PER MY SON'S INSTRUCTIONS DEALERSHIP REMOVED SPARK PLUGS TO SOAK TOPS OF PISTONS. LET SOAK OVER NIGHT. PERFORMED A LEAK DOWN TEST TO FIND ALL THE CYLINDERS WITH 60% OR MORE LEAKAGE FROM RINGS AND VALVES, REMOVED OIL & PERFORMED 2 ENGINE FLUSHES, CLEANED ALL OIL OUT OF INTAKE MANIFORD, REINSTALLED PLUGS, CHANGED OIL AGAIN, PERFORMED MULTIPLE ROAD TESTS. PRECEDING SERVICE INCLUDED REPLACING ENGINE AIR FILTER. PERFORMING IDLE LEARNING PROCEDURE. FUEL SYSTEM SERVICED, CLEANED FUEL INJECTORS & THROTTLE BODY. REMOVED ALL BUILD UP FROM THROTTLE CHAMBER & PLATE. PERFORMED FUEL SYSTEM SERVICE AND 6 CYL TUNE UP/6 22401-EW61C PLUG-SPARKS. SERVICED COMPLETE COOLANT SYSTEM. SERVICED AUTOMATIC TRANSMISSION, EXCHANGING FLUIDS IN CASE UP TO 6 QUARTS. PERFORMED FRONT & REAR DIFFERENTIAL FLUID EXCHANGE. DEALERSHIP KEPT VEHICLE 3-4 WEEKS, HOWEVER PROBLEM STILL EXISTS ALTHOUGH INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616930July 28, 2014
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. WHILE THE VEHICLE WAS PARKED, THE FRONT DRIVER SIDE SEAT TILTED WHEN OCCUPIED BECAUSE THE SEAT FRAME FRACTURED. THE DEALER STATED THAT BOTH FRONT SEAT ASSEMBLY LINKS AND MOTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616953July 28, 2014
SEATS
I WAS DRIVING ON A NEIGHBORHOOD ROAD AND ALL OF A SUDDEN THE BRACKET HOLDING THE DRIVERS SEAT IN PLACE BROKE ON THE RIGHT SIDE. IT REQUIRED ME TO HOLD ONTO THE STEERING WHEEL TO STAY STRAIGHT UP TO DRIVE. I COULD FEEL ONLY ONE SIDE WAS BROKEN AND WAS CONCERNED THAT THE OTHER SIDE MIGHT BREAK. I CONTACTED NISSAN REPAIR AND THEY SAID YES THIS HAPPENS FREQUENTLY ON MURANOS AND STATED THE REPAIR WOULD RUN AROUND $2000. I TOOK MY CAR TO A LOCAL REPAIR SHOP, THEY TOO STATED THEY WERE AWARE THIS HAPPENS WITH THE MURANO AND I WAS ABLE TO GET IT FIXED FOR $500. IT WAS A VERY DANGEROUS SITUATION, LUCKILY I WAS CLOSE TO HOME AND NOT TRAVELING ON THE FREEWAY OR LONG DISTANCE. THIS PROBLEM NEEDS TO BE ON A RE-CALL. UPDATED 4/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616962July 28, 2014
AIR BAGS
THERE WAS NO INCIDENT. BUT ...... NISSAN HAS A RECALL ON SEVERAL VEHICLES FOR THE AIRBAG SENSOR ON THE PASSENGER SIDE AIRBAG NOT WORKING - INCLUDING THE 2009 MURANOS. THEY SAID MY VIN DOES NOT MATCH UP ON THE RECALL - SO THEY WILL NOT FIX IT. EVEN THOUGH THEY HAVED RECALLED MANY VEHICLES FOR THE EXACT SAME THING INCLUDING THE 2009 MURANO. I WOULD THINK THIS IS A MAJOR SAFETY CONCERN AND HOPE YOU GUYS CAN HELP ENFORCE A RECALL ON THIS. UPDATED 4/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616965July 28, 2014
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY, VISIBILITY:WINDSHIELD
I HAVE NOTICED ON NUMEROUS OCCASIONS THIS SUMMER, A CRACKLING SOUND IN LOWER PORTION OF THE FRONT WINDSHIELD. I ACTUALLY REMEMBER HEARING IT LAST SUMMER BUT IT IS NOW MORE AUDIBLE. THE WARM WEATHER MUST BE A FACTOR. I HAVE ALSO EXPERIENCED PROBLEMS WITH MY KEYLESS FOB, IT DOES NOT ALWAYS WORK AND MY IGNITION AN REAR LIFT GATE SOMETIMES WILL OPERATE EVEN WHEN THE FOB IS WITHIN 3 FEET. THIS HAS OCCURRED SEVERAL TIMES OVER THE PAST 2 MONTHS. I TOOK IT TO NISSAN AND THEY COULD NOT FIND THE PROBLEM. I PURCHASED THE CAR BRAND NEW IN AUG. 2011. NO ACCIDENTS. UPDATED 4/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616615July 27, 2014
SEATS
SEAT BRACKET BROKE ON DRIVERS SEAT. NISSAN DEALER SAID IT WASN'T THEIR PROBLEM. THIS IS A COMMON SAFETY ISSUE WITH THIS MODEL CAR. I'VE SEEN HUNDREDS OF COMPLAINTS ON THIS SAME ISSUE ALL OVER THE WEB. I'M CONTACTING THE PHILADELPHIA INQUIRER TO SEE IF THE NTSB HOLDS NISSAN ACCOUNTABLE OR TREAT THIS LIKE GM'S SAFETY ISSUES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616631July 27, 2014
STEERING
WHILE THE VEHICLE WAS IN MOTION THE ELECTRIC TILT STEERING WHEEL JUST ELECTRICITY JUST MOTORED TO THE FULLY DOWN POSITION PUTTING EXTREME PRESSURE ON THE TOP OF YOUR KNEE AND THIGHS AND WILL NOT RETURN UP WHEN USING THE JOYSTICK ON THE SIDE OF THE COLUMN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616025July 24, 2014
STEERING
UPON PARKING THE SUBJECT VEHICLE, IT WAS OBSERVED THAT THE POWERED TILT MECHANISM IN THE STEERING COLUMN WOULD NOT FUNCTION PROPERLY. ONE COULD HEAR THE DRIVE MOTOR OPERATING, BUT THE COLUMN WOULD NOT MOVE TO ITS NORMALLY STOWED POSITION. FURTHER, ANY ATTEMPTS TO ADJUST THE STEERING COLUMN UP OR DOWN VIA THE CONTROL BUTTON RESULTED IN AN ELECTRIC DRIVE MOTOR NOISE, BUT NO MOTION OF THE STEERING COLUMN WITHOUT ASSISTING SUCH MOTION BY PUSHING UP OR DOWN ON THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO NISSAN AUTONATION ARAPAHOE (10030 EAST ARAPAHOE RD, CENTENNIAL, CO 80112), WHERE BOTH THE STEERING COLUMN TILT AND TELESCOPE DRIVE MOTOR ASSEMBLIES WERE REPLACED AT FULL COST TO THE CAR OWNER, THEREBY REMEDYING THE MALFUNCTION. AFTER FIRST OBSERVATION OF THE MALFUNCTION AND PRIOR TO THE REPAIR, THE DRIVER DID NOT EXPERIENCE ANY UNCOMMANDED CHANGE IN THE STEERING COLUMN POSITION WHILE DRIVING, HOWEVER GIVEN THE FAILURE MECHANISM, THE DRIVER FELT IT IMPORTANT TO REPORT THIS INCIDENT IN THE EVENT SUCH UNCOMMANDED CHANGE IN STEERING COLUMN POSITION MAY BE POSSIBLE WHILE DRIVING. IT SHOULD BE NOTED THAT NISSAN HAS ISSUED A SERVICE BULLETIN FOR REPAIR OF THIS MECHANISM, NO. NTB-09-073, WHICH APPEARS TO BE RELATED TO NHTSA #10030573. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615794July 23, 2014
SEATS
LEFT SEAT INITIALLY STOPPED FRONT TO BACK MOVEMENT. THE RIGHT SIDE WOULD TRY TO MOVE BUT LEFT WOULD NOT MOVE. YESTERDAY THE SEAT BROKE LOOSE ON THE LEFT SIDE. REPAIR ESTIMATE IS $1000.00. AFTER SPENDING TIME ON LINE, IT HAS COME TO MY ATTENTION THAT THIS A WELL DOCUMENTED PROBLEM. I UNDERSTAND A SAFETY BULLETIN HAS BEEN ISSUED BUT NISSAN HAS NOT ISSUED A RECALL FOR THIS ISSUE. I BELIEVE THIS TO BE A SERIOUS SAFETY ISSUE AS THIS PART COULD BREAK IN AN ACCIDENT AND CAUSE SERIOUS INJURY TO THE DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615822July 23, 2014
SEATS
LEFT REAR OF DRIVERS SEAT COLLAPSED WHILE MAKING A RIGHT HAND TURN. THIS CAUSED ME TO JERK THE STEERING WHEEL TO THE LEFT, ALMOST HITTING MULTIPLE CHILDREN WHO WERE WALKING HOME AFTER GETTING OFF THE SCHOOL BUS. I ONLY WEIGHT 218 LBS AND MY WIFE IS BARELY 100 LBS. THIS SEAT SHOULD NOT COLLAPSE UNDER NORMAL USE AND NORMAL ADULT WEIGHTS. I AM SURE IF I HAD GOTTEN IN AN ACCIDENT THE SEAT WOULD HAVE BROKEN LOOSE AND SERIOUS INJURY WOULD HAVE OCCURRED. NISSAN IS AWARE OF THE PROBLEM AND HAS DONE NOTHING TO CORRECT THE PROBLEM. NISSAN WANTS $1400 DOLLARS FOR THE REPAIR. NISSAN PLACED A REJECTED INSPECTION STICKER ON THE VEHICLE DUE TO THE BROKEN SEAT. I CAN NO LONGER DRIVE THE VEHICLE UNTIL THE SEAT IS REPAIRED. YOUTUBE HAS MULTIPLE VIDEOS OF THIS HAPPENING ON OTHER MURANOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614835July 20, 2014
SEATS
WHILE DRIVING, I HEARD A LOUD "POP" AND THE DRIVER'S SEAT SLUMPED BACK AND LEFT, TOWARD THE WINDOW. IT JARRED MY POSITION IN THE CAR, CAUSING MY GRIP TO CHANGE ON THE STEERING WHEEL. AS A RESULT, I VEERED INTO AN ADJACENT TRAFFIC LANE. THANKFULLY THERE WAS NOT A VEHICLE IN THE ADJACENT LANE. I THEN BECAME PREOCCUPIED AS TO WHETHER THE SEAT WAS LOSE AND WHETHER IT WOULD TILT FURTHER, CAUSING A MORE HAZARDOUS SITUATION WHILE DRIVING. I WAS ONLY A FEW BLOCKS FROM HOME AND WAS THEN ABLE TO BETTER INSPECT THE SITUATION OF THE FAULTY SEAT. THE NISSAN DEALERSHIP IDENTIFIED THE FAULT AS A BROKEN LIFTER LINK ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614579July 18, 2014
ENGINE AND ENGINE COOLING
THE HEAT DOES NOT COME ON, EVEN AFTER THE ENGINE TEMPERATURE HAS REACHED FULL OPERATIONAL TEMPERATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611171July 17, 2014
STRUCTURE:BODY:ROOF AND PILLARS
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT THE HYDRAULIC MOTOR FOR THE ROOF FAILED TO OPERATE DURING HOTTER WEATHER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611281July 17, 2014
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I JUST PURCHASED THIS VEHICLE ON 7/15/14, DROVE IT HOME AND IT WOULD NOT START 7/16/14. I WAS ABLE TO GET THE VEHICLE STARTED, BUT THE SERVICE ENGINE SOON LIGHT CAME ON AND IT SHUT OFF 2 MORE TIMES WHILE PARKED. I WAS FINALLY ABLE TO GET IT STARTED AND RUNNING TO GO ABOUT MY ERRANDS. I STOPPED TO PICK SOMEONE UP FROM THE HOSPITAL AND IT STARTED UP, BUT IMMEDIATELY SHUT OFF AGAIN. EVENTUALLY, IT STARTED BUCKING AND SHUDDERING WHILE I WAS DRIVING AND SEEMED AS IF IT WAS GOING TO SHUT OFF. I WAS ABLE TO GET IT TO THE DEALER I PURCHASED IT FROM AND HE IS TAKING RESPONSIBILITY OF GETTING IT SERVICED. THE DIAGNOSIS WAS THE REAR CAM POSITION SENSOR WENT BAD. I CALLED HALDEMANN NISSAN IN HAMILTON, NJ TO INQUIRE ABOUT RECALLS, AS I KNEW THIS WAS A RECALL ISSUE AND WAS TOLD THAT MY VIN NUMBER HAD NO RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611357July 17, 2014
SERVICE BRAKES, ENGINE, STEERING
WHILE DRIVING IN TRAFFIC THE ENGINE ON MY 2003 NISSAN MURANO STOPPED, THANKFULLY I WAS ABLE TO MANEUVER CAR TO SAFETY, ANOTHER TIME WAITING FOR TRAIN TO CROSS APPROXIMATELY WAITING 12 MINUTES IN DRIVE AND IDLING, ENGINE SHUT ITSELF OFF, WHILE DRIVING 25 MPH AND MAKING LEFT HAND TURN CAR STALLED AGAIN ALMOST RESULTING IN ANOTHER VEHICLE TO HIT MY VEHICLE- CALLED NISSAN AND THEY SAID THAT THE RECALLS HAVE BEEN COMPLETED FOR MY VEHICLE I THEN ASKED NISSAN IS IT DANGEROUS FOR ENGINE TO QUIT WHILE IN MOTION SHE EXPRESSED THAT SHE WAS SORRY FOR THAT TO HAVE HAPPENED- WHAT IF I WERE HIT WHOSE FAULT IS IT TO BE HIT IF YOUR CAR HAS DECIDED TO NOT RUN AT THAT MOMENT?THIS SAME OCCURRENCE HAS HAPPENED OVER AGAIN AND SINCE I HAVE HAD THIS VEHICLE IT HAS HAD NO HEAT- RESULTING AS TO BEING AN EXPENSIVE SUMMER ONLY VEHICLE REALLY STINKS HAS BEEN NOTHING BUT TROUBLE AND NO ONE HELPS- IS AT DEALER RIGHT NOW AND IS SAYING CAM SENSOR, HOW MUCH WILL IT COST ME TO FIX SOMETHING THAT HASN'T BEEN RIGHT SINCE PURCHASE OF THIS NISSAN 2003 MURANO? I WOULD LIKE THEM TO DO WHAT IS RIGHT AND FIX THE PROBLEM WITHOUT THE HIGHWAY ROBBERY CRUD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610726July 15, 2014
VISIBILITY/WIPER
THE DRIVER SIDE VISOR RANDOMLY FALLS DOWN OBSTRUCTING MY VIEW WHICH CAN CAUSE A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610471July 14, 2014
VISIBILITY/WIPER
WHILE DRIVING AT ABOUT 30 MPH MY DRIVERS SIDE VISOR SUDDENLY CAME DOWN SO AS TO BLOCK MY VISION OF THE ROAD AHEAD. THIS STARTLED ME AND DISTRACTED ME WHILE I FLIPPED IT BACK TO ITS NORMAL UP POSITION. HOWEVER IT DID NOT STAY UP. NISSAN DEALER TOLD ME THIS IS A COMMON OCCURRENCE AND IS ABOUT $250 TO REPLACE THE VISOR. TO THIS DAY IT WILL STAY UP FOR AWHILE BUT WILL COME DOWN ESPECIALLY IF IT IS WARM IN THE VEHICLE. THIS IS VERY ANNOYING AND POTENTIALLY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610213July 13, 2014
VISIBILITY/WIPER
STARTED NOTICING THAT THE DRIVER SIDE VISOR WOULD DROP DOWN FOR NO REASON. I NOW HAVE THE SAME PROBLEM ON THE PASSENGER SIDE. I HAVE HAD NUMEROUS OCCASIONS WITH NEAR MISSES WITH OTHER VEHICLES BECAUSE OF THIS THING FALLING DOWN. THEY HAVE BIG ADDS ABOUT TEXTING WHILE DRIVING AND ITS DANGERS. HOW ABOUT A COMPLETE LOSS OF VISION @ 70 MPH. I HAVE CONTACTED NISSAN MANY TIMES AND HAVE NEVER GOTTEN A REPLY. I HAVE VISITED NISSAN MURANO FORUM SITES. THERE ARE A LOT OF OTHER PEOPLE WITH THE EXACT SAME PROBLEM. I WOULD THINK THAT NHTSA WOULD WANT TO WORK TO PREVENT A DEATH RATHER THAN WAITING UNTIL SOMEONE OR A FAMILY IS KILLED BECAUSE OF THESE VISORS. BUT THEN AGAIN IF THAT DEATH WAS CAUSED BECAUSE OF THE VISOR, HOW ARE YOU GOING TO KNOW. THEIR DEAD. PLEASE DO SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609852July 11, 2014
ENGINE, POWER TRAIN
PURCHASED CAR FEB. 11, 2014 AS A CERTIFIED PRE-OWNED VEHICLE AND PURCHASED AN EXTENDED WARRANTY. ON OR ABOUT JUNE 24, 2014 THE CHECK ENGINE LIGHT COME ON, CALLED DEALER AND MADE AN APPOINTMENT FOR JUNE 25, 2014. TOOK CAR IN AND WAS TOLD IT WAS THE GEARS IN THE TRANSFER CASE WERE DAMAGED AND HAD SLUDGE BUILD UP. WAS TOLD THIS WAS COVERED UNDER NISSAN'S ORIGINAL DRIVE TRAIN WARRANTY (5 YEAR/50K MILES), OR THE CERTIFIED PRE-OWNED WARRANTY (7 YEAR/100K MILES) OR THE (THIRD-PARTY) EXTENDED WARRANTY (5 YEAR/50K MILES) WHICH STARTED ON 2/11/14. THE DEALER NEEDED NISSAN'S APPROVAL TO PROCEED WITH THE REPAIR UNDER THE WARRANTY. TWO WEEKS (JULY 11, 2014) LATER I WAS TOLD NISSAN DENIED THE CLAIM BECAUSE OF SLUDGE BUILD-UP IN THE ENGINE. WHICH WAS NEWS TO ME BECAUSE I THOUGHT THIS WAS A TRANSFER CASE ISSUE - ALSO ON JULY 11, 2014, I WAS TOLD THE ENTIRE ENGINE HAD TO BE REPLACED BECAUSE IT WAS NOT THE TRANSFER CASE BUT A BAD SEAL ON THE TIMING COVER WHICH CAUSE THE ENGINE OIL NOT TO CIRCULATE PROPERLY WHICH CAUSED THE SLUDGE BUILD-UP IN THE ENGINE. NISSAN BLAMES PREVIOUS OWNER?S NEGLECT IN THEIR DENIAL OF MY WARRANTY CLAIM. EXTENDED WARRANTY WILL NOT COVER BECAUSE THE VEHICLE IS STILL UNDER THE ORIGINAL POWER-TRAIN WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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