Nissan Juke Complaints

478 consumer complaints on file.

#11062253January 11, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 NISSAN JUKE. WHILE THE VEHICLE WAS IDLING, THE CONTACT HEARD A LOUD EXPLOSION. THE CONTACT NOTICED THAT THE SUN ROOF HAD EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT CALLED NISSAN OF COOL SPRINGS AT (615) 224-8301 (212 COMTIDE CT, FRANKLIN, TN 37067) AND WAS PROVIDED THE NUMBER TO THE MANUFACTURER. THE VEHICLE WAS TAKEN TO AN AUTO REPAIR SHOP WHERE THE SUN ROOF WAS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN AND TO CONTACT NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060955January 6, 2018
UNKNOWN OR OTHER
AFTER ONLY 5000 MILES, MY NISSAN NISMO JUKE'S CLUTCH AND FLYWHEEL BURNED OUT. COST ME $2500 TO GET REPAIRED. THEY SAID THEY COULD NOT FIND ANY DEFECTS, BUT I HAVE HEARD SEVERAL OTHER OWNERS COMPLAINING ABOUT THE SAME THING. HOW DOES ANYONE BURN THROUGH A CLUTCH IN 5000 MILES. IT'S CRAZY. THAT'S MY COMPLAINT. I HAVE DOCUMENTATION OF WORK DONE ON THE CAR TO FIX PROBLEM IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058529January 4, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 NISSAN JUKE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED OUTSIDE OVER NIGHT AND THE NEXT MORNING IT WAS DISCOVERED THAT THE GLASS SUN ROOF HAD SHATTERED. THE CONTACT INDICATED THAT THE DAMAGED SUN ROOF WAS BOWED UPWARD AFTER THE INCIDENT. THE VEHICLE WAS TAKEN TO THE DEALER (NEWTON NISSAN, 1461 NASHVILLE PIKE IN GALETIN, TN 37066) WHO REPLACED THE SUN ROOF. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057916January 2, 2018
STRUCTURE:BODY
MY CAR WAS PARKED IN MY DRIVEWAY. I OPENED THE DOOR TO MY CAR AND STARTED THE CAR, TO WARM THE CAR UP, I GOT OUT OF THE CAR AND I CLOSED THE DRIVER SIDE DOOR. HEARD A CRASH OF GLASS A AND TURNED TO FIND THE SUNROOF EXPLODED OUTWARD ON MY 2015 NISSAN JUKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058098January 2, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING 15 MPH, THE VEHICLE STOPPED AND STALLED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE WHERE IT WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO BURLESON NISSAN (300 N BURLESON BLVD, BURLESON, TX 76028) WHERE IT WAS DIAGNOSED THAT THE TURBO FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058091January 2, 2018
FUEL/PROPULSION SYSTEM
THE CAR HAS BEEN LEAKING FUEL AND HAD A STRONG FUEL ODOR FOR A COUPLE OF WEEKS. I GIT IT TOWED TO A NISSAN DEALER AND THEY ARE TELLING ME IT NEEDS A FUEL PRESSURE SENSOR AND THE FUEL BOLT WON'T TIGHTEN. THEY HAVE ALREADY HAD A RECALL ON THIS PARTICULAR PROBLEM BUT THEY'RE SAYING MY VIN NUMBER IS NOT INCLUDED IN THE RECALL AND I DON'T THINK I SHOULD HAVE TO PAY FOR IT THE CAR IS ONLY 4 YEARS OLD AND IT ONLY HAS 69000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053428December 8, 2017
FUEL/PROPULSION SYSTEM
I HAD A GAS/EXHAUST SMELL COMING INTO MY CABIN OF VEHICLE AND FROM MY THE OUTSIDE OF MY VEHICLE. I TOOK TO MY MECHANIC, WHERE HE CONFIRMED THAT THERE WAS A GAS LEAK AND THAT NISSAN HAD RECALLS ON MY TYPE OF VEHICLE FOR THIS REASON. TOLD ME TO TAKE TO NISSAN DEALER FOR RECALL REPAIRS. THERE WERE TWO RECALL ID#: R1201 AND R1418. THE DEALERSHIP SAID MY VIN# DIDN'T HAVE A RECALL, DESPITE THE CONFIRMATION FROM MY MECHANIC THAT THERE WAS A LEAK. I CALLED NATIONAL CONSUMER AFFAIRS DEPT NISSAN NORTH AMERICA, TALKED WITH AKASH #7319300, CASE # 29075850, WHERE I WAS TOLD NOTHING IS WRONG WITH MY VEHICLE AND THAT I SHOULD HAVE IT FIXED AT MY COST. IT DIDN'T HAVE A RECALL, EVEN AFTER EXPLAINING EVERYTHING. THIS IS A SAFETY ISSUE AND THERE ARE RECALLS FOR THIS, BUT THEY WILL NOT LOOK OR FIX MY VEHICLE UNDER THE RECALL. IF MY TYPE OF VEHICLE HAS NOT 1 BUT 2 RECALLS ON IT FOR THIS ISSUE, HOW IS IT POSSIBLE THAT MY VEHICLE IS NOT ONE OF THEM? THE RECALL STATES ON THE ATTACHED DOCUMENTS, "IF YOU NOTICE A FUEL SMELL IN THE CABIN OF YOUR VEHICLE, PLEASE BRING YOUR VEHICLE INTO A NISSAN DEALER FOR REPAIRS AS SOON AS POSSIBLE." I DID THIS AND THEY WOULDN'T FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047233November 18, 2017
STEERING
VEHICLE STEERING FEELS LIKE IT IS HYDROPLANING ON DRY ROADS DURING HIGHWAY SPEEDS FROM TIME TO TIME OR LIKE SUDDENLY BEING HIT WITH A GUST OF WIND FROM THE SIDE ON CALM DAYS AND BEGINS TO SWERVE. HAVE TO LET OFF GAS AND GRAB WHEEL WITH BOTH HANDS FEELS LIKE STEERING HAS LOST CONTROL WHILE WHEEL IS BEING HELD STRAIGHT, THIS HAS HAPPENED MULTIPLE TIMES SINCE I GOT THE VEHICLE (MAYBE ONCE A MONTH ON AVERAGE).AFTER SEVERAL VISITS TO NISSAN REPAIR SERVICE FOR THE SAME PROBLEM NISSAN CLAIMS THEY HAVE NOT EXPERIENCED THE PROBLEM WHILE TEST DRIVING AND THERE IS NOTHING WRONG WITH THE CAR. MY WIFE WILL NO LONGER DRIVE THE CAR AS SHE DOES NOT FEEL SAFE, AND AFTER THIS HAPPENED TO ME AGAIN LAST WEEK NEARLY CAUSING AN ACCIDENT, I AM READY TO PARK THE VEHICLE AT THE DEALER AND WALK AWAY THERE IS SOMETHING SERIOUSLY WRONG WITH THE STEERING ON THIS VEHICLE SINCE DAY ONE, AND NISSAN REFUSES TO ACKNOWLEDGE THE PROBLEM OR CORRECT THE ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043111November 3, 2017
ENGINE
I WAS TRAVELING ON THE INTERSTATE AND IT STARTED LOOSING POWER AND SMOKING REALLY BAD SO I PULLED OFF THE ROAD AND CALLED A TOW TRUCK. HAD IT PULLED TO THE SHOP. THEY SAID THE TURBO WENT OUT. HAD IT REPLACED. DROVE IT 2 WEEKS AND IT STARTED DOING THE SAME THING. SET ON THE ROAD FOR 3 HOURS. HAD IT TOWED AGAIN TO THE SHOP. HE SAID THE TURBO WENT OUT AGAIN. BEEN THERE FOR 2WEEKS ALREADY. LOST MY JOB BECAUSE I COULDN'T GET TO WORK. HAD NO WAY SO RIGHT NOW I'M WITHOUT RIDE. ILLY HAS AROUND 65,000 ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035819October 23, 2017
FUEL/PROPULSION SYSTEM
FUEL LEAKING OUT OF FUEL PRESSURE CENSOR. COULD EASILY CAUSE A FIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035959October 23, 2017
FUEL/PROPULSION SYSTEM
MY 2014 NISSAN JUKE IS GETTING A LEAKING FUEL PRESSURE CENSOR REPLACED, BUT I THINK IT SHOULD BE COVERED UNDER NHTSA CAMPAIGN ID:14V683000. IT IS OBVIOUS THAT NISSAN IS HAVING PROBLEMS WITH PART OR DESIGN. THERE IS DEFINITELY A FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034709October 19, 2017
ENGINE
MY DAUGHTER PURCHASED A USED 2012 NISSAN JUKE FROM A NISSAN DEALER IN 2014. RECENTLY, SHE HAD A VERY LARGE OIL LEAK. WE HAD THE CAR TOWED TO THE DEALER WHO TOLD US THERE WAS A HOLE IN THE TIMING CHAIN COVER AND SOMETHING INSIDE IS RATTLING, BUT THEY CAN'T TELL WHAT IT IS UNTIL THEY OPEN THE CASE WHICH TAKES 6 HOURS. THEY ALSO SAID THEY NEED TO REBUILD THE CAMS AND ALL TOP SEALS IN THE CAMSHAFT AREA. I ASKED WHAT COULD HAVE CAUSE THIS AND WAS TOLD IT LOOKED LIKE FRICTION FROM THE BROKEN PART INSIDE CAUSED THE HOLE IN THE TIMING CHAIN COVER. I WAS TOLD THE CAMS AND SEALS NEEDED TO BE REDONE DUE TO LOSS OF OIL PRESSURE. THE CAR WAS NOT DRIVEN WITH THE OIL LEAK, WE WOULD HAVE NOTICED IN ON THE DRIVEWAY. THE OIL HAD JUST BEEN CHANGED A FEW WEEKS BEFORE. AFTER DOING RESEARCH ON THE INTERNET, I FOUND SEVERAL REPUTABLE SOURCES SAYING THIS MAKE/MODEL/YEAR OF NISSAN JUKE HAS MANY INCIDENTS OF THE TIMING CHAIN STRETCHING AND DAMAGING THE COVER CAUSING OIL LEAKS AND ENGINE DAMAGE - A MANUFACTURER DEFECT. THE COST OF THE JOB IS $2,900. (PLUS RENTAL CAR) IT ALSO APPEARS NISSAN ISN'T ADDRESSING THE ISSUE AS WELL AS IT SHOULD (CONSUMER REPORTS). I'VE CALLED NISSAN USA CUSTOMER SERVICE AND AFTER SPEAKING WITH A REPRESENTATIVE, ASKED TO SPEAK WITH A SUPERVISOR. I WAS TOLD I'D GET A CALL BACK WITHIN 4-8 BUSINESS HOURS. IT'S NOW BEEN DOUBLE THAT TIME AND I HAVEN'T RECEIVED A CALL. IT APPEARS NISSAN KNOWS OF THIS DEFECT AND ISN'T WILLING TO REPAIR IT AFTER IT CAUSES DAMAGE OR AFTER THE WARRANTY EXPIRES. I FEEL THIS IS UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033122October 12, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING 25 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE ENGINE STALLED. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART, BUT FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TURBO FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO GET A DIAGNOSTIC TEST FROM THE LOCAL DEALER. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,454.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032710October 10, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 NISSAN JUKE. WHLE DRIVING 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. UPON MAKING A LEFT TURN, THE CONTACT HEARD A LOUD CLUNKING NOISE COMING FROM THE VEHICLE PRIOR TO THE VEHICLE STALLING. THE VEHICLE WAS TOWED TO EDDIE TOURELLE'S NORTHPARK NISSAN IN COVINGTON, LOUISIANA WHERE IT WAS DETERMINED THAT THE BEARINGS AND ALTERNATOR SEIZED. THE ALTERNATOR AND THE BEARINGS WERE REPLACED ON THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024142September 19, 2017
ENGINE
MY AIR CONDITIONING RECENTLY WENT OUT. I WAS ADVISED BY THE DEALERSHIP THAT IT WOULD NOT BE COVERED UNDER THE WARRANTY BECAUSE A ROCK HAD COME UP THROUGH THE ENGINE AND POKED A HOLE IN THE AIR COMPRESSOR. EVIDENTLY, IT DID THIS WITHOUT EFFECTING THE RADIATOR OR ANY OTHER PART OF THE ENGINE. I WAS UNDER THE ASSUMPTION THE SKID PLATE WOULD KEEP THIS FROM HAPPENING, OR THE OIL PAN. IF PART OF THE ENGINE CAN BE RUINED BY A ROCK FLYING INTO THE ENGINE ON A CITY STREET- HOW IS THIS A CROSS OVER VEHICLE? (DEFECTIVE OR FAULTY CONSTRUCTION, DESIGN AND OR MATERIAL). I WAS TOLD BY THE DEALERSHIP THAT THEY COULD NOT FIX IT BECAUSE "NISSAN IS ASKING FOR A VIDEO OF THE DAMAGE" AND WHEN THEY DO THAT "IT MEANS NO".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023478September 14, 2017
ENGINE
WHILE DRIVING MY VEHICLE AT HIGHER SPEEDS (65-75) IT RANDOMLY LOSES POWER. THERE IS NO REACTION WHEN I STEP ON THE GAS SO I HAVE TO CAREFULLY STEER OUT OF TRAFFIC BEFORE THE CAR COMES TO A COMPLETE STANDSTILL. THIS HAPPENS SEVERAL TIME WHILE ON A 100 MILE TRIP. ONCE PULLED OVER I HAVE TO WAIT SEVERAL MINUTES BEFORE THE GAS PEDAL RESPONDS BUT THEN AFTER SEVERAL MORE MINUTES IT HAPPENS AGAIN. I HAVE BEEN TO TWO DIFFERENT NISSAN DEALERSHIPS ONLY TO BE INFORMED SINCE IT DID NOT HAPPEN TO THEM WHILE TEST DRIVING IT AND IT DID NOT SHOW UP ON THEIR COMPUTER THERE WAS NOTHING THEY COULD DO. I CANNOT DRIVE IT ANYMORE OR SELL IT TO AN UNSUSPECTED NEW OWNER WHO COULD POSSIBLE GET SEVERELY INJURED OR DIE DUE TO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023013September 13, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2012 NISSAN JUKE. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 45 MPH, SHE CLIPPED A STOPPED VEHICLE ON THE REAR DRIVE SIDE. AS A RESULT, THE CONTACT'S DAUGHTER'S VEHICLE ROLLED OVER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S DAUGHTER STATED THAT THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DAUGHTER SUSTAINED MULTIPLE SKULL FRACTURES AND RIGHT SKULL DAMAGE, WHICH REQUIRED SURGERY TO RELEASE PRESSURE ON THE BRAIN. SHE ALSO HAD DIFFICULTY HEARING AND THE LEFT SIDE OF HER FACE WAS PARALYZED. THE INJURIES TO THE OTHER OCCUPANTS WERE UNKNOWN. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE AIR BAG DEPLOYMENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,112.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11018857August 22, 2017
ELECTRICAL SYSTEM
DOOR LATCH AND LOCKS NOT WORKING PROPERLY. SERVICE BULLETINS (3) WERE ISSUED BUT I WAS NEVER INFORMED AND NISSAN WON'T COVER THE COST OF THE REPAIRS. CAR IS PARKED. I TOLD NISSAN THIS IS A SAFETY ISSUE CAUSE PASSENGERS CAN NOT GET OUT OF THE CAR AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015789August 16, 2017
ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE ENGINE HAS DIED TWICE WHILE DRIVING DOWN THE ROAD. HAD TO PUT IN PARK AND START AGAIN. THE TEMPERATURE OUTSIDE WAS OVER 100*.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014672August 11, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING, THE VEHICLE SUDDENLY LOST POWER AND WOULD NO LONGER ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TURBOCHARGER SENSOR BRACKET FRACTURED. THE MECHANIC WAS ABLE TO APPLY A TEMPORARY REMEDY TO THE VEHICLE, WHICH LATER FAILED. THE VEHICLE WAS LATER TAKEN TO FENTON NISSAN LOCATED IN OKLAHOMA CITY, OKLAHOMA WHERE IT WAS DIAGNOSED THAT THE TURBO CHARGER WAS DAMAGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V583000 (ENGINE), ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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