MINI Cooper Complaints

4,588 consumer complaints on file.

#10331094May 18, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
HAVE A 2004 MINI COOPER WITH 65,000 MILES TOTAL AND ONLY 6200 MILES IN LAST 20 MONTHS AND CAR SERVICED REGULARLY. AUTOMATIC TRANSMISSION HAS NOW STARTED TO NOT SHIFT PROPERLY AND MINI SERVICE REPROGRAMMED TRANSMISSION BUT PROBLEMS HAVE RECURRED AND AGAIN MINI WANTS TO REPROGRAM TRANSMISSION. IF THIS DOES NOT WORK, TRANSMISSION WILL HAVE TO BE REPLACED AT COST OF $6500.00. THERE IS NO REPAIR OR REBUILDING OF THIS TRANSMISSION. THERE ARE HUNDREDS OF REPORTED PROBLEMS WITH THIS TRANSMISSION BUT BMW HAS NOT ACKNOWLEDGED ANY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330202May 12, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE MADE CAR STOP IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330100May 12, 2010
STEERING:HYDRAULIC POWER ASSIST:PUMP
TL* THE CONTACT OWNS A 2005 MINI COOPER S. AS HE WAS MAKING A LEFT TURN AT 5 MPH, THE POWER STEERING PUMP LOCKED WITHOUT WARNING AND CAUSED UNCONTROLLABLE HARD STEERING. THE DEALER ADVISED THAT THE POWER STEERING PUMP WOULD NEED TO BE REPLACED. THE MANUFACTURER ADVISED THERE WERE NO RECALLS AND THE FAILURE WAS NORMAL FOR HIS YEAR, MAKE AND MODEL. THE CONTACT ADVISED THE VEHICLE WOULD BE REPLACED BY AN INDEPENDENT MECHANIC. THE FAILURE AND CURRENT MILEAGES WERE 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329927May 11, 2010
AIR BAGS
PASSENGER AIRBAG LIGHT OFF COMES ON AND OFF REGULARLY, HAVE REPEATEDLY REPORTED PROBLEM TO DEALER. WAS IN CAR ACCIDENT, FRONT ON COLLISION OVER 30 MPH, NEITHER AIRBAG DEPLOYED. NEW WARNING CAME ON STATING PROBLEMS WITH AIRBAG SYSTEM, DEALER SAID THERE WAS NO PROBLEM. WARNING LIGHTS KEEP COMING ON, HAVE REPORTED PROBLEM TO DEALER, WAITING ON REPLACEMENT PART. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10329353May 7, 2010
STEERING
MY FRIEND AND I GOT INTO MY 03 MINI COOPER S THIS PAST WEEKEND. WE WERE DRIVING ALONG IL RTE 1 UNTIL I GOT UP TO A 2 WAY STOP. I WAS MAKING A LEFT TURN BUT I REALIZED I LOST ALL POWER TO MY POWER STEERING UNIT. I BARELY WAS ABLE TO MAKE THE TURN IN ORDER TO AVOID GETTING BROADSIDED BY A DODGE RAM BARRELING AT ME AT 60 MPHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329080May 6, 2010
STEERING
I BOUGHT A 2005 MINI COOPER IN SEPT 09 WITH 61,450 MILES. SEVERAL MONTHS LATER THE STEERING "CUT OUT" AS I TURNED A CORNER. I TOOK IT TO OUR MECHANIC WHO COULDN'T FIND ANYTHING WRONG & SAID THAT IT MAY JUST BE THAT A SPECK OF DIRT THAT GOT INTO THE SYSTEM. IT HAPPENED A COUPLE MORE TIMES AND I ASSUMED THAT THE "DIRT" WAS WORKING ITS WAY OUT. THEN I HAD A DRAMATIC INCIDENT WHERE NOT ONLY DID THE STEERING SUDDENLY AND UNEXPECTEDLY CUT OUT, BUT THERE WAS TREMENDOUS "DRAG" ON THE SYSTEM AND IT TOOK ALL MY MIGHT & MAIN TO TURN THE STEERING WHEEL. TRYING TO MAKE A RIGHT TURN I FOUND MYSELF IN THE OPPOSITE LANE. I TOOK THE CAR BACK TO THE MECHANIC WHO EVENTUALLY GOT THE CAR TO FAIL FOR HIM. HE TOLD ME TO GO TO A MINI SERVICE CENTER WHO COULD DEAL WITH THE FAULTY ELECTRONICS. I CALLED MINI OF AMERICA TO ASK FOR ASSISTANCE IN MAKING THE CAR "RIGHT" BUT I WAS TOLD THAT CARS BREAK, THAT IT IS BEYOND THE 50,000 WARRANTY AND THAT IF THE CAR WAS UNSAFE, I SHOULD HAVE IT FIXED. THE REP SAID THAT "MAYBE" THEY WOULD PAY FOR PART OF THE PROBLEM AFTER IT WAS DIAGNOSED. I THEN SPOKE WITH A MECHANIC AT A MINI SERVICE CENTER WHO KNEW IMMEDIATELY WHAT WAS WRONG. HE SAID THIS IS A COMMON PROBLEM WITH MINIS BEFORE 2007 ----FIRST THE PROBLEM IS INTERMITTENT, THEN THE ELECTRONICS COMPLETELY FAIL. PAYING FOR MAINTENANCE AND REPAIRS FOR A CAR THAT I OWN IS MY RESPONSIBILITY BUT I BELIEVE THAT A CAR MANUFACTURER IS OBLIGATED TO PUT OUT A SAFE CAR. IF THIS IS A DESIGN ERROR, THEN THE COMPANY SHOULD MAKE IT RIGHT. WHEN I TURN THE WHEEL, I NEED TO TRUST THE ELECTRONICS TO RESPOND -- BECAUSE MY LIFE AND THE LIVES OF MY PASSENGERS DEPENDS ON IT. I THINK THAT MINI SHOULD BE REQUIRED TO INSURE THAT THE COMPUTER THAT GOVERNS STEERING OPERATES PROPERLY. AT PRESENT I HAVE A CAR THAT SITS DRIVEWAY BECAUSE IT IS TOO DANGEROUS TO DRIVE. I AM MAKING A TRIP TO A CITY THAT HAS A SERVICE CENTER IN TWO WEEKS AND I AM HOPING THAT MINI CORRECTS THIS PROBLEM WITH NO EXPENSE TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329008May 5, 2010
POWER TRAIN:DRIVELINE
I PARKED MY 2003 MINI COOPER S AT WORK, AND SHUT THE CAR OFF. WHEN I GOT OUT OF THE CAR, I NOTICED THE POWER STEERING PUMP WAS STILL RUNNING. I WAS GOING INTO THE OFFICE GET A WRENCH TO DISCONNECT THE BATTERY, AND WITHIN 5 MIN, AN EMAIL WAS SENT OUT "2003 MINI COOPER HEAVILY SMOKING IN PARKING LOT." AS SOON AS I GOT OUT THERE, THE FIRE/SMOKE HAS BEEN PUT OUT BY A COOLANT LINE THAT SPLIT OPEN BY THE FIRE AND PUT THE FLAMES OUT. WHEN I LOOKED UNDER THE CAR, I COULD SEE THE POWER STEERING PUMP COMPLETELY BURNT. I FILED A CLAIM WITH MY INSURANCE COMPANY, AND SO FAR THIS IS OVER $4,000 WORTH OF DAMAGE. I AM FILING THIS COMPLAINT AS I HAVE DONE MUCH RESEARCH ON THE INTERNET AND HAVE FOUND THIS IS NOT A RARE INCIDENCE. IN FACT, IT IS VERY COMMON, AND BMW REFUSES TO RECALL THIS FAULTY DESIGNED PART. I AM JUST SO FORTUNATE THAT THIS DID NOT HAPPEN IN MY GARAGE. THIS NEEDS TO BE ADDRESSED AND INVESTIGATE BY SOMEONE OTHER THAN BMW, AS THEY HAVE STATED PUBLICLY THERE IS NO PROBLEM. I WILL PROVIDE ANY EVIDENCE NEEDED TO HELP THIS INVESTIGATION. THERE IS A MINI COOPER COMMUNITY THAT SHARES THEIR PROBLEMS AND FRUSTRATIONS HERE: HTTP://WWW.NORTHAMERICANMOTORING.COM/FORUMS/STOCK-PROBLEMS-ISSUES/73527-SPONTANEOUS-ENGINE-BAY-FIRES.HTML THE LIST IS ONLY GROWING, AS THIS IS A VERY COMMON ISSUE. I HOPE IT DOESN'T TAKE A DEATH FOR BMW TO RECOGNIZE THERE IS AN ISSUE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10328767May 4, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:ROOF AND PILLARS
METAL TABS CONNECTING GLASS SUNROOF TO SUNROOF GUIDES BROKE. THE METAL SPLIT POSSIBLY DUE TO METAL FATIGUE INDUCED BY VIBRATION. POTENTIAL FOR A VEHICLE TO LOSE SUNROOF IF IT WAS TO LOSE THE OTHER MOUNT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328765May 4, 2010
AIR BAGS
AIRBAG LIGHT ON. CONTINUOUSLY ON. SEE NHTSA ACTION PE05053 SAME ISSUES AS PE05053, BUT DIFFERENT CABLES AND CONNECTORS IN THE SAME CIRCUIT ARE CAUSING THE SAME PROBLEM. BMW IS NOT COVERING THESE FAILURES UNDER WARRANTY AT THIS TIME. ENTIRE CIRCUIT NEEDS TO BE EVALUATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328220April 30, 2010
ENGINE AND ENGINE COOLING:ENGINE
UPON STARTING MY ENGINE EVERY MORNING THERE IS A LARGE CLATTERING NOISE COMING FROM THE PASSENGER SIDE OF THE ENGINE COMPARTMENT. IT SEEMS TO BE AN ISSUE WITH THE TIMING BELT TENSIONER AS THE PART DOES NOT GET ENOUGH OIL IN IT AS IT DRAINS OUT AFTER SITTING FOR A FEW HOURS. IF THE PART IS NOT REPLACED OR FIXED THE TIMING CHAIN WILL EVENTUALLY BREAK AND RUIN MY ENGINE. MY CAR IS OUT OF WARRANTY AND THIS IS A FACTORY ISSUE THAT BMW/MINI REFUSE TO ACKNOWLEDGE OR FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328155April 29, 2010
VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY WIFE WAS DRIVING HER MINI COOPER HARDTOP WITH GLASS SUN ROOF ON THE HIGHWAY AND SUDDENLY THE GLASS SUN ROOF SHATTERED AND FELL OVER HER. THERE WAS NO CAR NEARBY OR ANY EXTERNAL OBJECT TO CAUSE THE DAMAGE. THE GLASS SUN ROOF JUST SHATTERED WITH A LOUD BAND. MY WIFE WAS INJURED DUE TO THE GLASS FALLING OVER HER AND SOME OF THE PIECES WENT INTO HER AND BRUISED HER FOREARM. THE GLASS SUNROOF WAS NOT TEMPERED AND THE PIECES WERE SIGNIFICANTLY LARGE WITH SHARP EDGES. IT FELL OVER HER BODY AND HIT HER HEAD FIRST. SHE SUFFERED HEAD INJURY ALSO. I TOOK PICTURE AND LOOKS LIKE THE FRAME THAT HOLDS THE SUN ROOF IS SLIGHTLY BENT UPWARDS. I BELIEVE IT IS A MANUFACTURING DEFECT WITH THE GLASS SUN ROOF. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10327662April 27, 2010
STEERING
1. AN HOUR INTO A HIGHWAY DRIVE, ALL THE ELECTRICAL FAILED. ALL LIGHTS, GAUGES, RADIO, ETC. ALL BUT THE POWER STEERING RETURNED IN A MOMENT, LESS THAN A SECOND. 2. THE POWER STEERING DOES NOT WORK. 3. POWER STEERING PUMP INTERNAL ELECTRONICS AREA SHOWS SIGNIFICANT SCORCHING AND MELTING. PUMP WAS REPLACED BUT POWER STEERING SYSTEM STILL INOPERABLE. THE OLD PUMP IS AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327630April 26, 2010
STEERING
INTERMITTENT COMPLETE LOSS OF POWER STEERING. NOW IS NO LONGER WORKING. HAS CAUSED VERY SERIOUS SITUATIONS AND POTENTIAL ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326623April 20, 2010
STEERING
POWER STEERING PUMP ON MY 2003 MINI COOPER S FAILED, VERY HARD TO STEER ONCE FAILED, NOW I'M HAVING THE SAME FAILURE AGAIN AFTER REPLACING IT LAST YEAR. READ ON THREADS AND OWNERS EVERYWHERE ARE HAVING THE SAME PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326195April 18, 2010
ENGINE AND ENGINE COOLING
MY 2008 MINI COOPER S, WHEN COLD, OFTEN STARTS UP WITH A TREMENDOUS AMOUNT OF RATTLING FROM THE ENGINE. SO MUCH SO THAT IT SOUNDS LIKE A DIESEL (BUT ITS NOT A DIESEL MOTOR). NUMEROUS ONLINE FORUMS HAVE DOCUMENTED THIS PROBLEM, INCLUDING SOME COMPLETE ENGINE FAILURES. IT IS A VERY EXPENSIVE PROBLEM TO FIX AND I WOULD LIKE MINI TO ISSUE A RECALL TO PERMANENTLY FIX THE PROBLEM AND TO HAVE AN UNLIMITED WARRANTY ON THIS SPECIFIC PROBLEM. THE DEALERSHIP HAS BEEN "UNABLE TO DUPLICATE" THIS SOUND AND THEREFORE REFUSES TO PROVIDE THE FIX FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326155April 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASE MY 2006 MINI COOPER S NEW ALMOST 4 YEARS AGO. I HAVE BEEN COMPLAINING ABOUT THE AUTOMATIC TRANSMISSION SINCE I PURCHASED IT. IF YOU ARE GOING DOWN A HILL IT DOWNSHIFTS EXTREMELY HARD CAUSING A WHIPLASH EFFECT. CARS HAVE ALMOST HIT ME FROM BEHIND MANY TIMES. ADDITIONALLY WHEN GOING UP A HILL SUCH AS A FREEWAY ON-RAMP, THE CAR WILL JUST REFUSE TO ACCELERATE. THIS IS VERY DANGEROUS WHEN TRYING TO MERGE ONTO THE FREEWAY. I HAVE SPOKEN MANY TIMES TO MINI HEADQUARTERS AND THE CONSENSUS IS THAT IS HOW THE VEHICLE IS SUPPOSED TO OPERATE. THEY TOLD ME TO BUY A NEW ONE NOW BECAUSE THEY DON'T USE THAT TRANSMISSION ANY MORE. THEY ALSO TOLD ME TO MANUALLY SHIFT THE CAR IN THOSE SITUATIONS. I SAID IF I HAD WANTED TO SHIFT MANUALLY I WOULDN'T HAVE PAID FOR AN AUTOMATIC TRANSMISSION. I AM VERY FRUSTRATED WITH THEIR RESPONSE. I AM DISABLED AND ON A LIMITED INCOME. I CAN'T AFFORD TO BUY A NEW CAR AND MORE IMPORTANTLY I COULDN'T MORALLY SELL THIS ONE WITH THESE KIND OF PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325970April 16, 2010
STEERING
TL*THE CONTACT OWNS A 2005 MINI COOPER. WHILE DRIVING AT APPROXIMATELY 20 MPH, THE POWER STEERING FAILED WITHOUT WARNING; THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE STEERING ASSEMBLY OVERHEATED WHICH CAUSED THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT PLANNED TO CALL THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 42,000. UPDATED 11/05/10. *LJ UPDATED 12/7/10 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325288April 13, 2010
STEERING, STEERING:HYDRAULIC POWER ASSIST SYSTEM
2004 MINI COOPER. CONSUMER STATES WHILE DRIVING POWER STEERING MALFUNCTIONED. *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324404April 7, 2010
STEERING
2005 MINI COOPER S; WHILE DRIVING AT HIGHWAY SPEED 60 MPH GOING AROUND A BEND ON THE HIGHWAY COMPLETE FAILURE OF POWER STEERING CAR WAS VERY DIFFICULT TO MANEUVER AND ALMOST CRASHED INTO MEDIAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323781April 5, 2010
STEERING
TL* THE CONTACTS OWNS A 2003 MINI COOPER S. THE CONTACT STATED THE POWER STEERING FAILED INTERMITTENTLY. HE CONFIRMED THAT WHEN SHUTTING OFF THE ENGINE FOR A FEW MOMENTS THE POWER STEERING WOULD RESET ITSELF ONCE IT RESTARTED. NEITHER THE DEALER NOR MANUFACTURER WAS CONTACTED TO REPORT THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 80,000. UPDATED 11/03/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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