MINI Cooper Complaints

4,588 consumer complaints on file.

#10363976November 4, 2010
STEERING
I DRIVE A 2005 MINI COOPER S, WITH APPROXIMATELY 49,000 MILES DRIVEN. ON OCTOBER 22, 2010, THE POWER STEERING ON THE CAR COMPLETELY FAILED WHILE DRIVING ON THE HIGHWAY, LEAVING BARELY ENOUGH CONTROL OVER THE CAR TO DRIVE VERY CAUTIOUSLY. THE CAR WAS DIAGNOSED BY TWO MECHANICS, ONE A REPUTABLE NEW ENGLAND CHAIN AND THE OTHER AN EXPERT MINI COOPER FACILITY, AND BOTH DETERMINED THAT THE POWER STEERING PUMP, RACK AND FAN HAD ALL FAILED ON THE CAR. EVEN USING REFURBISHED PARTS, THE REPAIR IS COSTING $1,100; WITH NEW PARTS, MY UNDERSTANDING IS THAT THE REPAIR WOULD HAVE BEEN UPWARDS OF $2,000. MY UNDERSTANDING IS THAT NHTSA IS ALREADY INVESTIGATING FREQUENT POWER STEERING ISSUES FOR MINIS IN THIS DATE RANGE. THE MINI SHOP DOING THE WORK FOR ME CERTAINLY CONFIRMS THE STORIES I'VE READ ABOUT OTHER SHOPS AROUND THE COUNTRY - THE MANAGER TOLD ME THAT THEY'RE DOING ABOUT 6-7 POWER STEERING JOBS PER MONTH ON THESE CARS. HOPEFULLY THE ADDITION OF MY SITUATION TO THE DATABASE CAN HELP JUSTIFY A RECALL - IT CERTAINLY SEEMS WARRANTED BASED ON THE VOLUME OF PROBLEMS THAT MINI OWNERS HAVE HAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364757November 4, 2010
UNKNOWN OR OTHER
THE POWER STEERING HAS FAILED TWICE, ONCE WHEN I PARKED WHILE RUNNING ERRANDS AND ONCE WHILE DRIVING AT LOW SPEED. ON-LINE, I READ THAT THIS IS A COMMON COMPLAINT FOR MINIS PRODUCED BETWEEN 2001 AND 2007, BUT PRIMARILY THOSE FROM 2004-05 AND THAT IT IS RELATED TO THE HYDRAULIC POWER STEERING PUMP. MY UNDERSTANDING IS THAT THE LACK OF HEAT SHIELDING OF THE PUMP ELECTRONICS PERMITS FLAKING OF CARBON, THAT SETTLES ON THE CONDUCTORS AND FORCES THE PUMP TO FAIL, UNTIL IT COOLS OFF OR UNTIL THE FLAKES MOVE ON. MINI USA IS NOT OFFERING ANY SOLUTIONS, NOR IS THE DEALER THAT SOLD ME THE VEHICLE, TWO MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364027November 4, 2010
STEERING
TL*THE CONTACT OWNS A 2006 MINI COOPER CONVERTIBLE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE POWER STEERING COMPLETELY FAILED AND THE VEHICLE WAS DIFFICULT TO CONTROL. THE CONTACT WAS ABLE TO CONTINUE DRIVING. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO ADVISED THE CONTACT OF THE PRICING AND IT WAS TOO COSTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363952November 3, 2010
STEERING
2005 MINI COOPER S, 50,000 MILES ON THE ODOMETER, LOSES POWER STEERING WHICH CAUSES SIGNIFICANT PROBLEMS AT SLOW SPEEDS. THE CAR WILL STILL STEER AT FASTER SPEEDS, BUT WITH VERY HEAVY, UNPREDICTABLE RESPONSE. THE PROBLEM BEGAN WITH AN INCREASED DRONING NOISE WHEN THE STEERING WHEEL WAS IN THE NEUTRAL POSITION WHICH WOULD DIMINISH WHEN THE STEERING WHEEL WAS TURNED. THE PROBLEM WAS INTERMITTENT, AND THEREFORE, I THOUGHT IT WAS RELATED TO A LOW FLUID LEVEL ISSUE. I WENT TO THE DEALERSHIP AND PURCHASED "SPECIAL" STEERING FLUID, AND NO MENTION WAS MADE TO ME ABOUT ANY STEERING PUMP DEFECT. I INSTALLED THE FLUID TO THE RECOMMENDED LEVEL WITH NO CHANGE IN RESPONSE. I TELEPHONED THE DEALERSHIP SERVICE DEPARTMENT AND THE PERSON WHO ANSWERED THE PHONE SAID HE KNEW THE PROBLEM, AND THAT I NEEDED A NEW STEERING PUMP, COOLING FAN, HOSES, AND RESERVOIR, AND THE COST OF THE WORK WAS $1600.00. I THEN DID INTERNET RESEARCH AND LEARNED THAT THIS PROBLEM IS FREQUENTLY EXPERIENCED IN 2004 AND 2005 MINI COOPER MODELS. I THEN TELEPHONED MINI COOPER'S CORPORATE COMPLAIN DEPARTMENT AND I WAS TOLD TO SPEND THE MONEY TO REPAIR THE CAR. THIS PROBLEM IS UNDOUBTEDLY A PERSISTENT DEFECT, AND SHOULD BE THE SUBJECT OF RECALL REPAIR PROGRAM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363664November 2, 2010
STEERING
I HAVE A 2004 MINI COOPER S BUILT IN LATE SEPTEMBER OR EARLY OCTOBER 2003. AT APPROXIMATELY 54,000 MILES IN SPRING OF 2010, I LEFT TO GO ON A TRIP ACROSS TOWN. AFTER ABOUT 2 MILES OF THE UP TO THEN NORMAL DRIVE, THE POWER STEERING SUDDENLY AND WITHOUT WARNING STOPPED WORKING IN THE MIDDLE OF A CURVE. FORTUNATELY I WAS ABLE TO RETAIN CONTROL OF THE CAR AND MAKE IT TO MY DESTINATION A COUPLE MORE MILES AWAY. AFTER SITTING ABOUT 15 MINUTES, UPON RESTART, THE CAR PERFORMED NORMALLY AS FAR AS I CAN TELL. CHECKING THE INTERNET, IT SEEMS THAT THIS IS A SOMEWHAT COMMON PROBLEM WITH THIS VEHICLE AND THAT IT WILL CONTINUE ON AND OFF UNTIL THE POWER STEERING DOES NOT FUNCTION AT ALL. THIS CAN ALSO LEAD TO A FIRE AT THE POWER STEERING PUMP THAT MAY LEAD TO COMPLETE LOSS OF VEHICLE AND OR ADDITIONAL PROPERTY DAMAGE. SOME WITH FIRES HAVE NOT HAD ANY PRIOR HINTS OF AN ISSUE AND SOME HAVE HAD THE INTERMITTENT PUMP GOING OUT. IN SPEAKING TO THE MINI SERVICE CENTER, THEY OF COURSE SAID THEY HAD NEVER HEARD OF THE PROBLEM AND REFUSED TO GIVE ME ANY HELP UNDER GOODWILL WARRANTY. I HAD THEM REPLACE THE PUMP AT MY EXPENSE TO AVOID THE RISK OF FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363760November 2, 2010
STEERING
TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT THE POWER STEERING INTERMITTENTLY MALFUNCTIONED CAUSING A LOSS OF POWER STEERING ASSIST CAPABILITIES. ON ONE OCCASION, THE CONTACT STATED THAT THE POWER STEERING COOLING FAN REMAINED ON AFTER THE VEHICLE WAS SHUT OFF AND DRAINED THE BATTERY. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY WHERE THE CONTACT WAS AWAITING REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 58,325.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363443November 1, 2010
AIR BAGS, AIR BAGS:SIDE/WINDOW, AIR BAGS:FRONTAL
THE PASSENGER AIRBAG OFF LIGHT COMES ON WITH A PASSENGER IN THE CAR. THE LIGHT COMES ON AND REMAINS ON AT RANDOM INTERVALS. I BROUGHT THE CAR TO THE ONLY MINI DEALER IN COLORADO AND THEY TOLD ME THAT THEY COULDN'T DUPLICATE THE FAULT AND THAT THERE WASN'T A FAULT CODE IN THE COMPUTER. I ASKED TO SPEAK TO THE SERVICE MANAGER AND HE TOLD ME THAT THIS WAS NORMAL AND THAT MY 130 LB. WIFE DIDN'T WEIGH ENOUGH TO WARRANT THE SRS SYSTEM IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363575November 1, 2010
POWER TRAIN
TL*THE CONTACT OWNS A 2007 MINI COOPER S. WHILE DRIVING 30 MPH, THE CLUTCH BEGAN TO SLIP. THE CONTACT STATED THAT THERE WAS NO POWER MOVING TO THE REAR WHEELS. BECAUSE OF THE FAILURE, THE VEHICLE WOULD NOT ACCELERATE PAST 10 MPH. THE VEHICLE STALLED AND WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CLUTCH WAS REPLACED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363589November 1, 2010
STEERING
TL*THE CONTACT OWNS A 2002 MINI COOPER S. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THERE WAS A COMPLETE LOSS OF POWER STEERING WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD WITH DIFFICULTY. THE ENGINE WAS TURNED OFF AND RESTARTED. THE POWER STEERING BECAME FUNCTIONAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE FAILURE CONTINUED. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362915October 29, 2010
STEERING
I OWN A 2005 MINI COOPER S 2 DOOR HARD TOP WITH CURRENTLY 90,000 MILES. JUST RECENTLY A SEMI LOUD WHIRRING SOUND STARTED FROM UNDERNEATH THE HOOD AS SOON AS THE ENGINE IS STARTED. IMMEDIATELY I CAN NOTICE THAT THE PITCH OF THE NOISE SUBTLY CHANGES WHEN YOU GO TO TURN THE STEERING WHEEL IN EITHER DIRECTION. I HAD A CERTIFIED MECHANIC LOOK AT THE CAR AND HE CONFIRMED TO ME THAT THE POWER STEERING PUMP IS FAILING. WHEN I AM DRIVING THE MINI COOPER THE STEERING WILL INTERMITTENTLY BEGIN TO GET A LITTLE HARDER TO STEER. THE PUMP IS ON THE WAY TO COMPLETE FAILURE AND HARD STEERING WILL END UP BEING THE RESULT. I HAVE BEEN RESEARCHING THIS ISSUE VIA THE WEB AND HAVE DISCOVERED THAT THE FAILING POWER STEERING UNIT IN MINI COOPERS HAS BEEN A KNOWN ISSUE WITH BMW BUT I HAVE YET TO FIND ANY INFORMATION AS TO WHAT THEY ARE DOING ABOUT IT. ASIDE FROM SPEED, STEERING A MOTOR VEHICLE IS ONE OF THE MOST IMPORTANT SAFETY CONCERNS WHEN IN OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362957October 29, 2010
STEERING
1 NORMAL DRIVING ALL THE SUDDEN STEERING WHEEL GOT HARD TO MOVE , THEN IT LOOSENED UP AND THEN CAUSED OVERSTEER 2 POWER STEERING PUMP FAILURE PUT CAR INTO DITCH DAMAGED 2 TIRES/RIMS 3 REPLACED THE FAN UNIT ONCE THEN THE ENTIRE PUMP THE SECOND TIME IT IS CURRENTLY OUT FOR THE THIRD TIME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10362973October 29, 2010
STEERING
1. POWER STEERING STARTED FAILING 2. OCCURS RANDOMLY THROUGHOUT MY DRIVING ~ DAILY 3. REPAIR/REPLACE POWER STEERING PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362768October 28, 2010
STEERING
POWER STEERING PUMP STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362770October 28, 2010
STEERING
TL*THE CONTACT OWNS A 2004 MINI COOPER. WHILE DRIVING 5 MPH, THE CONTACT STATED THAT THE STEERING FAILED WHEN HE TRIED TO MAKE A RIGHT TURN. THE CONTACT WAS ABLE TO KEEP THE VEHICLE UNDER CONTROL AND PULLED OVER. THE CONTACT TURNED OFF AND RESTARTED IT; THE STEERING SEEMED TO RESET ITSELF. THE FAILURE SEEMED TO OCCUR WHEN THE ENGINE WAS HOT. THE DEALER STATED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 63,140.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362833October 28, 2010
STEERING
2003 MINI COOPER S - POWER STEERING HAS REPEATEDLY FAILED AT HIGH AND LOW SPEED DRIVING. WIFE RAN ONTO SIDEWALK ONCE WHEN CONTROL WAS LOST. SMELLS LIKE SOMETHING IS BURNING WHEN DRIVING. STEERING FAILS. WHEN CAR COOLS CONTROL COMES BACK, BUT FAILS AGAIN AFTER LESS THAN A MILE. CALLED 3 DEALERSHIPS WHO ALL KNEW & HAD REPAIRED CARS WITH THE SAME ISSUES. ESTIMATED $1500-2000 OUT OF MY POCKET TO FIX WITH NO HELP FROM MANUFACTURER. I COMPLAINED THAT THE CAR HAD BARELY 40,000 MILES ON IT AND FAILURE SHOULD NOT BE OCCURRING ON GERMAN ENGINEERED CAR. ONE SERVICE TECH SAID "THE PROBLEMS ARE IN THE PUMPS AND THOSE AREN'T DESIGNED OR MANUFACTURED BY BMW, SO IT IS NOT BMWS' FAULT." BUT THEY ARE THE ONES WHO SOLD THESE CARS WITH THESES ISSUES FOR 4 YEARS. FLUSHED POWER STEERING FLUID MYSELF WHICH WAS BURNT AND BLACK. REPLACED WITH NEW RECOMMENDED FLUID. LASTED ABOUT 30 MILES BEFORE BURNING SMELL RETURNED AND STEERING PROBLEMS CONTINUED AS BEFORE. SAW ONLINE ARTICLE WHERE BMW CAUTIONED THAT 2002-2005 MINIS MAY HAVE STEERING ISSUES BUT NO RECALL WOULD BE ISSUED. THE ARTICLE ESTIMATED 225,000 CARS AT RISK AND A RECALL MIGHT DESTROY THE MINI LINE. SO BE IT. 2002 AND 2003 MODELS SHOULD BE INCLUDED IN INVESTIGATION OF 2004 AND 2005 MODEL YEARS. CONSIDERING SELLING THE CAR TO RECOUP INVESTMENT, BUT AFTER HEARING OF NUMEROUS STEERING FAILURES AND EVEN FIRES THAT TOTAL THE CARS AND EVEN BURN DOWN HOMES AND GARAGES WHERE THEY ARE PARKED MAKES ME FEEL LIKE I WOULD BE PUTTING SOMEONE ELSE UNWITTINGLY IN DANGER. THE CAR HAS CURRENTLY SAT IN STORAGE WITH THE BATTERY REMOVED FROM THE CAR WHILE I DEBATE WHETHER OR NOT TO REPLACE THE POWER STEERING PUMP IN HOPES OF FIXING THE PROBLEM OR GET RID OF THE CAR. I WOULD HAVE TO TELL THEY BUYER THE ISSUES, WHICH MEANS LESS MONEY, AND I STILL OWE $6500. I WOULD LOSE ALL EQUITY I HAVE IN A CAR I PAID $20,000 FOR JUST A COUPLE OF YEARS AGO. BMW SHOULD FIX THIS PROBLEM OR I AND OTHERS HAVE UNSAFE CARS WORTH A FRACTION OF COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362857October 28, 2010
STEERING
POWER STEERING PUMP FAILED WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362581October 27, 2010
STEERING
TL* THE CONTACT OWNS A 2005 MINI COOPER. THE CONTACT WAS DRIVING 55 MPH WHEN THE POWER STEERING FAILED WITHOUT WARNING. THE STEERING WHEEL BECAME INCREASINGLY TIGHT WHEN THE FAILURE OCCURRED. THE CONTACT REPLACED THE POWER STEERING PUMP HIMSELF. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 88,000 AND THE CURRENT MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362603October 27, 2010
STEERING, STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL* THE CONTACT OWNS A 2004 MINI COOPER. HE CONTACT NOTICED AN UNKNOWN FLUID LEAK ON THE GROUND UNDER THE VEHICLE WHILE PARKED. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT POWER STEERING FLUID WAS LEAKING. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE MECHANIC REPLACED THE POWER STEERING PUMP, STEERING HOSE, PRESSURE HOSE, RETURN HOSE, AND THE SUCTION HOSE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 61,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362606October 27, 2010
STEERING
TL* THE CONTACT OWNS A 2005 MINI COOPER. THE CONTACT NOTICED AN OIL LEAK ON THE GROUND UNDER THE VEHICLE WHILE PARKED IN A RESIDENTIAL DRIVEWAY. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT POWER STEERING FLUID WAS LEAKING. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE MECHANIC REPLACED THE POWER STEERING PUMP, STEERING HOSE, PRESSURE HOSE, RETURN HOSE, AND THE SUCTION HOSE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 61,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362686October 27, 2010
STEERING
TL*THE CONTACT OWNS A 2005 MINI COOPER. THE CONTACT WAS DRIVING 65 MPH AND ATTEMPTING A TURN WHEN THE STEERING WHEEL BECAME ABNORMALLY STIFF MAKING CAUSING LIMITED CONTROL OF THE STEERING WHEEL. THE CONTACT PULLED OVER AND SHUT THE VEHICLE OFF. AFTER RESTARTING, THE STEERING RESUMED NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC FOR DIAGNOSTIC TESTING YET NO FAILURE CODES WERE GENERATED. THE MECHANIC STATED THAT THE MODULE WOULD POSSIBLY NEED REPLACING. THE STEERING MODULE WAS REPLACED YET WITHIN SIX MONTHS, THE FAILURE RECURRED. THE CONTACT CALLED BOTH THE MANUFACTURER AND DEALER REGARDING THE STEERING FAILURE AND WAS ADVISED BY BOTH PARTIES THAT THEY HAD NOT RECEIVED ANY SIMILAR COMPLAINTS REGARDING STEERING FAILURES WITHIN HIS YEAR, MAKE AND MODEL. THE CONTACT WAS CONCERNED THAT THE STEERING FAILURE COULD POTENTIALLY CAUSE A CRASH. THE CONTACT WAS NO LONGER DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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