MINI Cooper Complaints

4,588 consumer complaints on file.

#10455272April 15, 2012
ENGINE AND ENGINE COOLING
6/2011, VEHICLE BEGAN MAKING LOUD RATTLING NOISE AFTER STARTING UP IN THE MORNING AND DURING ACCELERATION WHILE DRIVING. TOOK IT TO LOCAL MINI SERVICE CENTER AND WAS TOLD NOTHING WAS WRONG WITH THE CAR, NOISE WAS RELATED TO TYPE OF GAS BEING USED (IF NOT CHEVRON OR SHELL, GAS COULD CAUSE NOISE IS WHAT I WAS TOLD). 4/2011, NOISE BEGAN TO GET WORSE. SCHEDULED SERVICE APPOINTMENT WITH SAME LOCAL SERVICE CENTER FOR MAY 7TH, 2012 (A MONTH OUT FOR FIRST APPOINTMENT) AS WELL AS TO ADDRESS A RECALL ISSUE RELATED TO RECALL CAMPAIGN 12V-008 ELECTRIC AUXILIARY WATER PUMP. WORK NOT COMPLETED BECAUSE ON 4/13/12, CHECK ENGINE LIGHT CAME ON WHILE DRIVING AND THEN VEHICLE STALLED OUT AND WOULD NOT RESTART. AFTER LOCAL REPAIR SHOW DIAGNOSED, FAILURE WAS FOUND TO BE WITH TIMING CHAIN TENSIONER FAILING CAUSING DAMAGE TO ENGINE. SOLUTION=REPLACEMENT OF ENGINE AT A COST OF $6,300. MILEAGE AT TIME OF FAILURE WAS 62,218. REPAIRS NOT COVERED BY MINI AS VEHICLE IS NOW OUT OF WARRANTY. REPAIRS NOT COMPLETED. RECALL NEEDS TO BE ISSUED TO HAVE THIS COMMON AND KNOWN FAILURE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455292April 15, 2012
AIR BAGS
I HAD RETURNED HOME TO CALIFORNIA AFTER LIVING IN HAWAII FOR A FEW MONTHS. I GOT IN MY CAR, DROVE IT FOR A FEW DAYS, ONLY TO FIND THAT WHILE ON ONE OF THOSE DRIVES MY AIRBAG LIGHT ILLUMINATED. NOT ONE PERSON HAD DRIVEN MY CAR SINCE I HAD BEEN GONE. I TOOK MY CAR INTO BMW AND AFTER PAYING $180 FOR JUST A DIAGNOSTIC FEE, I AM NOW TOLD THAT MY "PASSENGER SIDE FLOOR MAT SENSOR" HAS GONE BAD AND WILL NEED REPLACING FOR $1,600. THEY SAID THEY WOULD HAVE TO REPLACE MY ENTIRE SEAT FOR THIS. BMW HAS, SUPPOSEDLY, RECOGNIZED THIS SAME EXACT ISSUE IN OTHER BMW MODELS ON THE PASSENGER FLOOR SIDE AND IS INDEED A MANUFACTURERS DEFECT AND HAS RECALLED BMWS ACCORDINGLY. HOWEVER, WITH THE MINIS, THEY HAVE NOT FESSED UP TO THIS BEING A MANUFACTURERS DEFECT AND THE DEALER NOW WANTS $1,600 FROM ME. I HAVE ABSOLUTELY ZERO MOTIVATION TO PAY FOR SOMETHING THAT DID NOT BREAK UNDER MY WATCH, AND SOMETHING THAT IS CLEARLY A MANUFACTURERS DEFECT. MY CAR WAS SITTING IN A GARAGE UNDER A CAR COVER FOR 3 MONTHS, AND THERE IS NO WAY WITH JUST 50,000 MILES ON MY CAR THAT THIS SHOULD BE HAPPENING. BECAUSE I REFUSE TO GIVE THEM $1,600, MY PASSENGERS ARE NOW AT RISK FOR AN AIRBAG EITHER A) GOING OFF WHEN NOT SUPPOSED TO, OR B) NOT WORKING AT ALL. I PAY TOP DOLLAR FOR THIS CAR AND IT IS AN ABSOLUTE DISGRACE THAT BMW WILL NOT RECOGNIZE THAT THIS IS A SAFETY ISSUE ABOVE ALL. I AM REALLY HOPING THAT SOMEONE WILL NOT HAVE TO LOSE THEIR LIFE OVER THIS FAULTY AIRBAG THAT THEY ARE TRYING TO MAKE CUSTOMERS PAY FOR. I EXPECT TOP SERVICE FROM A TOP BRAND LIKE MINI AND BMW, AND SO FAR THEY HAVE NOT TAKEN RESPONSIBILITY FOR AN ISSUE THAT IS CLEARLY THEIR FAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455234April 14, 2012
ENGINE AND ENGINE COOLING
TIMING CHAIN AND TENSIONER FAILURE AT 39K, COMMON PREMATURE FAILURE PART ON THIS ENGINE WHEN I LOOKED ONLINE. WE LOVE OUR CLUBMAN, BUT JUST GLAD IT DIDN'T HAPPEN WHEN WE WERE ON THE INTERSTATE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455254April 14, 2012
STEERING
THE POWER STEERING WENT OUT WHILE MY WIFE WAS DRIVING HOME MAKING DRIVING EXTREMELY DIFFICULT. HAVING ONLY 12 MILES TO TRAVEL SHE DROVE HOME FIGHTING THE STEERING ALL THE WAY HOME WHEN SHE ARRIVED HOME I OPEN THE HOOD AND COULD SMELL AND SEE SMOKE FROM WHAT I HAVE DISCOVERED TO BE AN ELECTRICAL MELT DOWN ON THE POWER STEERING PUMP. THE ENTIRE WIRING CONNECTORS ARE MELTED AND ASH AND UN USABLE. WE WERE LUCKY THE CAR DID NOT CATCH FIRE. HOWEVER THERE IS CLEAR EVIDENCE THE WIRES WERE ON FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10455058April 13, 2012
STEERING
POWER STEERING PUMP WONT SHUT OFF AFTER VEHICLE IS DISABLED, CAUSING THE BATTERY TO DIE. THE POWER STEERING PUMP WILL DISABLE WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455223April 13, 2012
AIR BAGS
PASSENGER AIRBAG LIGHT COMES ON INTERMITTENTLY. THIS HAS BEEN REPORTED COUNTLESS TIMES WITH 2005-2006 MINI COOPER S VEHICLES. THE IDENTICAL PART FROM BMW WAS PART OF A RECALL IN THE LAST FEW YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454930April 12, 2012
AIR BAGS
AIR BAG LIGHT KEEPS COMING ON DUE TO FAULTY OC SENSORS, AND FAULTY OC SENSOR CONNECTORS. MINI USA REFUSES EXTENDED WARRANTY ON SENSOR, OR RECALL WHILE PASSENGER SAFETY IS IN JEOPARDY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455038April 12, 2012
ENGINE AND ENGINE COOLING
VEHICLE SERVICED REGULARLY FOR MAINTENANCE. PRE-INCIDENT ZERO WARNING VIA ON-BOARD SENSORS/INDICATOR. LAST MAINTENANCE PERFORMED AT 52K. VEHICLE HAD 56K MILES AT TIME OF INCIDENT. INCIDENT OCCURRED IN THE MORNING: TIMING CHAIN SNAPPED UPON START UP. DUE TO THIS FAILURE THE ENGINE WAS DESTROYED REQUIRING A COMPLETE ENGINE REPLACEMENT. A SERIOUS ISSUE REQUIRING A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454120April 11, 2012
ENGINE AND ENGINE COOLING
2009 MINI COOPER. CONSUMER WRITES IN REGARDS TO RECALL CONCERNING ELECTRIC AUXILIARY WATER PUMP *TGW THE CONSUMER HAS NOT BEEN ABLE TO GET THE RECALL FIXED, BECAUSE IT WOULD REQUIRE HIM TO SHIP THE VEHICLE, AS THERE ARE NO LOCAL DEALERS WHERE THE CONSUMER RESIDES. THE CONSUMER STATED HE CAN NOT AFFORD TO SHIP THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454799April 11, 2012
ENGINE AND ENGINE COOLING
TIMING BELT AND TENSIONER NEEDS TO BE REPLACED, HAS BROKEN GUIDES AND CAUSES VERY LOUD "DIESEL" SOUNDS. ONLY 50,000 MILES ON THE CAR. OIL LEAK IN OIL LINE GOING TO TURBO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454837April 11, 2012
POWER TRAIN
TIMING CHAIN FAILURE CAUSING $1800 DAMAGE. WAS TOLD IT IS A KNOWN ISSUE AND COULD'VE BEEN REPLACED PRIOR TO THE DAMAGE AND SAVED TIME, MONEY, AND POTENTIAL DANGER. THANKFULLY NOTHING HAPPENED TO HARM ANYONE. KNOCKING NOISE, SMOKE, ENGINE LIGHT CAME ON, RUNNING POORLY. HAS BEEN FIXED NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454877April 11, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 MINI COOPER S. THE CONTACT STATED THAT THE TIMING CHAIN DAMAGED THE ENGINE, RENDERING IT INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE ENGINE AND ADVISED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454891April 11, 2012
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
AS I WAS ACCELERATING WHILE MERGING ONTO A HIGHWAY, AT APPROXIMATELY 55-60 MPH, IT FELT AS IF THE CAR LOST ALL POWER FROM THE DRIVE TRAIN. THE POWER REENGAGED ABOUT A SECOND LATER, AND OVER THE NEXT 5-10 SECONDS THE CAR LOST POWER/REENGAGED TWO MORE TIMES. NO WARNING LIGHTS WERE TRIGGERED ON THE DASH. I'VE TAKEN THE CAR INTO DEALERSHIP AND REFERENCED SERVICE BULLETIN NUMBER SIM12-02-11/NHTSA ITEM NUMBER 10040855. DEALER REPORTS THAT BECAUSE IT CANNOT REPLICATE THE ISSUE AND THERE ARE NO REPORTED FAULT CODES, IT APPEARS THAT THERE IS NOTHING WRONG WITH MY CAR, THEREFORE IT CANNOT CONFIRM IF I'M ON MOST RECENT SOFTWARE OR PERFORM SOFTWARE UPDATE TO FIX ERROR REFERENCED IN THE SERVICE BULLETIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454920April 11, 2012
STEERING, ELECTRICAL SYSTEM
MY 2003 MINI COOPER (R50), WITH MANUAL SHIFT AND 83,567 MILES, WAS PARKED ON A CITY STREET WHEN A PASSERBY NOTICED SMOKE AND FIRE COMING OUT OF THE ENGINE AREA. THE FIRE DEPARTMENT WAS CALLED TO PUT THE FIRE OUT. THE TIME FROM THE CAR BEING PARKED UNTIL THE FLAMES WERE EXTINGUISHED IS ESTIMATED AT 10 TO 20 MINUTES. THE CAR WAS TOWED THE FOLLOWING MORNING TO A MINI DEALER SERVICE CENTER FOR DIAGNOSIS. THE DIAGNOSIS WAS THAT THE AUXILIARY POWER STEERING COOLING FAN HAD FAILED. THE OTHER ITEMS THAT ARE ESTIMATED TO NEED REPLACEMENT ARE THE POWER STEERING PUMP, ENGINE WIRING HARNESS, AUXILIARY WIRING HARNESS, POWER STEERING PUMP RESERVOIR HOSE AND POWER STEERING RETURN HOSE. AT THE TIME I WAS ON A TRIP OUT-OF-TOWN 600 MILES AWAY FROM HOME AND THE CAR IS STILL AT THE OUT-OF-TOWN DEALER. PRIOR TO THE INCIDENT NO SIGNS OF ANYTHING SUSPECT WITH THE CAR WERE NOTICED. APPROXIMATELY 1 HOUR PRIOR TO THE INCIDENT THE BONNET OF THE CAR WAS OPENED AT A MILITARY ENTRANCE GATE VEHICLE INSPECTION AND NO SIGNS OF ANY ISSUES WERE NOTICED AT THAT TIME. TO MY KNOWLEDGE THERE IS NO AFTERMARKET EQUIPMENT IN THE AFFECTED AREA. I AM THE 2ND OWNER OF THE CAR HAVING PURCHASED IT AT 35,086 MILES MID-2007 FROM A LONG-TIME FRIEND WHO WAS THE FIRST OWNER. I MAINTAIN THE CAR AND KEEP ALL MAINTENANCE RECORDS. I BELIEVE THE MANUFACTURER SHOULD BE RESPONSIBLE FOR ALL REPAIRS AND THE RETURN OF THE CAR TO MY HOME. I HAVE READ ABOUT RECALLS BY TRANSPORT CANADA FOR 2002-2005 MINI STEERING PUMPS WHICH WOULD INDICATE THIS ISSUE IS WORTHY OF INVESTIGATION FOR RECALL. THIS IS A DANGEROUS VEHICLE DEFECT. PLEASE FORMALLY INVESTIGATE THIS INCIDENT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10454647April 10, 2012
POWER TRAIN
I BOUGHT THIS 2007 MINI COOPER S PRE OWNED ABOUT 1 MONTH AGO. THIS CAR HAD APPROX. 32000 MILES ON IT WHEN I PURCHASED IT. AFTER DRIVING THE CAR FOR A FEW DAYS I NOTICED A BURNING SMELL LIKE RUBBER OR PLASTIC. I COMPLAINED TO THE MAN WHO SOLD THIS CAR TO ME AND HE HAD THE TURBO WATER PUMP REPLACED THROUGH THE RECALL DUE TO OVERHEATING. HEAT IN THE MOTOR REACHING MORE THAN 225 DEGREES CAN DESTROY MANY OTHER PARTS ON THIS CAR! NOW AFTER THE TURBO WATER PUMP REPLACEMENT THE CAR CONTINUES TO SMELL LIKE BURNING PLASTIC AND HE SAYS IT MUST TAKE A WHILE FOR THE ODOR TO LEAVE THE CAR. TWO WEEKS LATER THE CAR BEGINS LOOSING POWER AND ACTS LIKE IT HAS NO CLUTCH. I AM AN EXPERIENCED DRIVER AND HAVE OWNED MANY CARS WITH MANUAL GEARS. THIS CAR IS NOW IN THE SHOP FOR REPAIRS, A BURNED OUT CLUTCH, AND COULD EVEN BE TRANSMISSION PROBLEMS THAT ARE VERY PREMATURE AND SO MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM WITH THIS YEAR MAKE AND MODEL CAR. WHY CAN'T SOMETHING BE DONE TO HELP THOSE WHO WERE CHEATED BY OWNING SUCH A TROUBLESOME CAR. THIS CAR ALSO HAD THE TIMING CHAIN REPLACED A VERY LOW MILEAGE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454719April 10, 2012
ENGINE AND ENGINE COOLING
I BROUGHT MY MINI IN FOR THE ELECTRICAL WATER PUMP RECALL ISSUE AND I EXPLAINED THERE WAS A TICKING SOUND COMING FROM THE ENGINE COMPARTMENT AND TO PLEASE LET ME KNOW IF THERE WERE ANY ISSUES. THEY CALLED AND SAID IT WAS THE TIMING CHAIN AND THE COST WAS SUBSTANTIAL. THIS IS A LARGE PROBLEM WITH THIS VEHICLE AS I NOW KNOW AFTER SEEING NUMEROUS COMPLAINTS. PLEASE HAVE A RECALL ISSUED FOR THIS PROBLEM AND NOT HAVE OTHER OWNERS HAVE TO PAY FOR A SERVICE THAT IS A KNOWN PROBLEM AND VERY DANGEROUS TO OCCUPANTS AND OTHER DRIVERS SINCE THIS CAN CAUSE A MAJOR ACCIDENT AND THE POTENTIAL TO HARM MORE THAN THE VEHICLE OPERATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454729April 10, 2012
STEERING
WHILE DRIVING APPROX 35 MPH MY MINI SUDDENLY FELT AS IF I HAD SEVERAL FLAT TIRES. I PULLED OVER AND CHECKED ALL MY TIRES. I HAD NO POWER STEERING, IT WAS EXTREMELY DIFFICULT TO STEER THE MINI. (I HAVE DRIVEN CARS IN THE PAST WITHOUT POWER STEERING) IT TOOK ALL MY STRENGTH TO DRIVE THE MINI TO MY DESTINATION. I TURNED OFF THE MINI AND CALLED MY HUSBAND. WHEN I RESTARTED THE MINI I HAD POWER STEERING. IT CONCERNS ME THAT THE POWER STEERING WHEN OUT WHILE DRIVING WITHOUT ANY WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454769April 10, 2012
AIR BAGS
AIR BAG WARNING LIGHT STAYS ILLUMINATED AFTER PASSENGER SEAT WAS MOVED. LIGHT WILL NOT TURN OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454774April 10, 2012
ENGINE AND ENGINE COOLING
ON COLD STARTS, IT HAS BECOME A DOCUMENTED ISSUE THAT 07-11 "S" MODELS HAVE AN ISSUE WITH A HORRIBLE RATTLE UPON STARTING. THIS CAN BECOME A CATASTROPHIC FAILURE FOR MANY PEOPLE WHO HAVE EXPERIENCED THIS ISSUE. THIS IS DUE TO A TENSIONING MECHANISM WHICH ALLOWS TOO MUCH TRAVEL IN THE TIMING CHAIN. THIS CAN ALLOW THE CHAIN TO JUMP OR BREAK WHICH CAN CAUSE A COMPLETE ENGINE FAILURE. THE FIX INVOLVES REPLACEMENT OF THE TIMING CHAIN AND A REDESIGNED TENSIONER. BMW ACKNOWLEDGES THIS ISSUE, BUT WILL NOT HELP OUT MINI OWNERS EVEN AT A REDUCED RATE. WITH JUST A SHORT SEARCH ON THE INTERNET, IT IS EASY TO FIND THOUSANDS OF OWNERS WHO HAVE EXPERIENCED THIS ISSUE AND ARE ASKING FOR HELP TO RESOLVE THE ISSUE, WITH NO LUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454479April 9, 2012
SUSPENSION
RIGHT REAR LOWER TRAILING ARM BROKE WHILE DRIVING. THERE WAS NO IMPACT WITH ANY OBJECT, IT BROKE ON ITS OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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