Mercury Sable Complaints

5,381 consumer complaints on file.

#10083393July 19, 2004
EXTERIOR LIGHTING:TAIL LIGHTS:SWITCH
RECALL NOTICE REGARDING 2000 MERCURY SABLE STOP LAMP SWITCH AND WIRING.*MR THE CONSUMER RECEIVED THE RECALL APRIL 2004. THE CONSUMER'S PROBLEM IS THAT BECAUSE OF HIS WORK SCHEDULE THE DEALER IS ALREADY CLOSED BY THE TIME HE ARRIVES IN THE AREA. THEREFORE THE CONSUMER HAS BEEN UNABLE TO SCHEDULE THE SERVICE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081293July 18, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT COIL BROKE CAUSING IT TO PUNCTURE MY TIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081307July 18, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
I OWN A 1997 MERCURY SABLE. THE FRONT DRIVERS SIDE WINDSHEILD WIPER IS DEFECTIVE, WE HAVE REPLACED IT SEVERAL TIMES AND IT CONTINUES TO BE A DANGEROUS PROBLEM. EACH TIME IT HAS OF COURSE BEEN RAINING HEAVILY IN HEAVY TRAFFIC WHEN IT JUST STOPS WORKING. WE HAVE SOMEHOW MANAGED AT THIS POINT TO HAVE NO ACCIDENTS BUT AS I SAID IT CONTINUES TO DO THIS EVEN AFTER HAVING IT REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081228July 16, 2004
SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM
THERE WERE NO EVENTS LEADING UP TO THE FAILURE. COIL SPRING FAILED AND BROKE GOING OUT OF OUR DRIVEWAY, PUNCTURING INNER SIDE WALL OF FRONT LEFT TIRE. WE GOT A REPLACEMENT STRUT AND COIL SPRING ASSEMBLY FROM A SALVAGE YARD COSTING $53.30. NEW TIRE COSTING $59.73. OLD COIL SPRING SHOWED NO SIGNS OF ABNORMAL CORROSION SO IT SHOULD NOT HAVE FAILED. WE STILL HAVE ALL OLD PARTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081232July 16, 2004
STEERING:RACK AND PINION
VEHICLE IS 1999 MERCURY SABLE,POWER STEERING PUMP STARTED MAKING NOISE. EXAMINING PUMP SHOWED NO LEAKS ALTHOUGH FLUID WAS LOW. FLUID ADDED TO PROPER LEVEL. WITHIN DRIVING 2 MILES PUMP AGAIN MADE NOISE. BACKING UP CAR ALLOWED VISUAL CONFIRMATION OF FLUID LEAK ON GROUND. ALTHOUGH SOME FLUID WAS IN STEERING PUMP, POWER ASSIST WAS LOST WHILE DRIVING MAKING THE CAR HARD TO STEER AND CONTROL. TRIP TO MECHANIC REVEALED RACK AND PINION FAILURE AND MASSIVE FLUID LEAK. MILAGE ON VEHICLE IS 67,100 MILES. MECHANIC FEELS PREMATURE FAILURE SHOULD NOT HAVE OCCURED AT 67K MILES. PRICE TO REPLACE IS APPROX $500 TO $800 SHOULD HYDRAULIC HOSES ALSO NEED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081894July 14, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING ON THE HIGHWAY OIL LIGHT CAME ON, AND THE VEHICLE STARTED SHAKING. VEHICLE STALLED WHILE THE CONSUMER WAS PULLING OFF THE HIGHWAY. CONSUMER THEN CHECKED THE OIL LEVEL WHICH INDICATED EMPTY. VEHICLE WAS TOWED TO A DEALERSHIP AND STAYED THERE FOR 3 WEEKS BEFORE THEY INDICATED THAT ENGINE LOST ITS OIL. VEHICLE WAS THEN TOWED TO A MECHANIC, WHO DID TSB 10007358 PRINT OUT THAT INDICATED THAT THIS WAS A COMMON FAILURE WITH THESE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080792July 11, 2004
ELECTRICAL SYSTEM
ON THURSDAY, 7/8, I MADE AN APPOINTMENT TO BRING OUR 2000 MERCURY SABLE TO TOMBALL FORD IN TOMBALL, TEXAS ON THE FOLLOWING SATURDAY MORNING TO HAVE THE RECALL WORK DONE (THEY ONLY RETURNED PART OF THE RECALL LETTER, BUT IT WAS REGARDING A STOP LAMP SWITCH). TO MAKE SURE THE DEALERSHIP HAD PLENTY OF TIME TO COMPLETE THE WORK, WE DROPPED OUR CAR OFF FRIDAY NIGHT, FILLING OUT THE APPROPRIATE PAPERWORK, LEAVING THE KEYS AND ALL INFORMATION REQUIRED IN THEIR DROP BOX. WE CALLED SATURDAY MORNING AND WAS TOLD THEY HAD "FORGOTTEN" TO CHECK THE DROP BOX UNTIL 11:00 SO THE WORK WOULDN'T BE COMPLETED UNTIL 2:00 THAT AFTERNOON. THE RECALL NOTICE SAID IT WOULD ONLY TAKE ABOUT 1/2 DAY. AT 3:50 (10 MINUTES PRIOR TO THEIR CLOSING) WE CONTACTED RICK, WHO IDENTIFIED HIMSELF AS THE SERVICE MANAGER AT TOMBALL FORD. HE SAID THEY "JUST DIDN'T GET TO IT" AND IT WOULDN'T BE READY UNTIL SOMETIME MONDAY. MY HUSBAND EXPLAINED WE NEEDED BOTH OF OUR CARS ON MONDAY AND ASKED IF THEY WOULD SUPPLY US WITH A RENTAL CAR. IT WAS OBVIOUSLY TOMBALL FORD'S FAULT THAT WE WOULD NOT HAVE A CAR. RICK SAID NO, THAT THIS PARTICULAR RECALL DIDN'T CALL FOR A RENTAL CAR TO BE SUPPLIED BY THE DEALERSHIP. IT'S PEOPLE LIKE RICK WHO MAKE THIS WHOLE THING A PAIN IN THE BUTT. HE SHOULD HAVE BEEN MORE THAN HAPPY TO SUPPLY US WITH A FREE RENTAL CAR BECAUSE IT WAS TOTALLY THEIR FAULT THAT THE WORK DIDN'T GET DONE. I DON'T THINK WE WILL EVER BUY AN AMERICAN MADE CAR AGAIN. AT LEAST THE PEOPLE AT THE LOCAL TOYOTA DEALERSHIP ADMIT WHEN IT'S THEIR FAULT AND RECTIFY THE PROBLEM. IT'S OBVIOUS THAT TOMBALL FORD COULD CARE LESS IF THEY HAVE OUR CURRENT OR FUTURE BUSINESS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080749July 10, 2004
TIRES:TREAD/BELT
A GENERAL TIRE 205 65R 15 FAILED ON 7/7/2004. THE TIRE TREAD CAME OFF AS I WAS DRIVING DOWN I20 NEAR TERRELL, TEXAS. THE TREAD KNOCKED THE SCREWS OUT OF THE BUMPER SIDE PANEL AND DAMAGED THE PANEL. I HAVE ESTIMATE OF OVER $1400.00 FROM LEADERSHIP FORD IN DALLAS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074274July 6, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE LEFT FRONT COIL SPRING BROKE, WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT. WHEN THIS OCCURRED THE SUSPENSION DROPPED. *JB BOTH SPRINGS WERE REPLACED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080325July 2, 2004
WHEELS
WHILE DRIVING 12-15 MPH LEFT FRONT WHEEL DISCONNECTED FROM THE VEHICLE. DEALER WAS NOT NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080289July 1, 2004
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
WHILE DRIVING, A LOUD CLANKING NOISE WAS HEARD COMING FROM THE REAR. THE DRIVER WAS ABLE TO PULL OVER. THE DRIVER NOTICED THAT THE PASSENGER SIDE COIL SPRING SHEARED OFF. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE PASSENGER SIDE COIL SPRING NEEDED REPLACEMENT. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080303July 1, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 40 MPH, THE CONSUMER CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THIS CAUSED THE DRIVER TO SUSTAINED MAJOR INJURIES AND WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE VEHICLE WAS TOWED TO A GARAGE. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10079045June 30, 2004
AIR BAGS:FRONTAL
MY WIFE SWERVED TO AVOID HITTING ANOTHER VEHICLE ENCROACHING INTO HER LANE. SHE LOST CONTROL OF HER 2003 MERCURY SABLE AND SLAMMED HEAD-ON INTO THE CONCRETE CENTER DIVIDER OF THE WESTBOUND 60 FWY DIAMONDBAR CA. THE PASSENGER SIDE AIR BAG DEPLOYED, BUT THE DRIVERS SIDE BAG DID NOT. SHE SUFFERED A CONCUSSION, A FRACTURED MANDIBLE, AND A MOLAR TOOTH WAS BROKEN FROM THE JAW BONE WHICH THE MAXILLO-FACIAL SURGEON WAS UNABLE TO SAVE. THE CAR WAS A TOTAL LOSS.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10081911June 28, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
RECALL NOTICE REGARDING STOP LAMP SWITCH PROBLEMS.*MR WHILE DRIVING THE STOP LAMP BECAME STRUCK IN THE ON POSITION. THE VEHCILE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE STOP LAMP SWITCH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078907June 28, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
FAULTY HEATER BLOWER MOTOR. CONTROL RESISTOR BURNT OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074419June 24, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE BACKING OUT OF THE GARAGE, THE FRONT DRIVER SIDE TIRE BLEW OUT WITHOUT WARNING. THE DEALER STATED THAT THE COIL SPRING HAD FAILED. *LA THE FRONT SPRING HAD BROKEN. BOTH FRONT COIL SPRINGS AND STRUT BEARINGS WERE REPLACED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079698June 23, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE STOPPING AT A STOP SIGN VEHICLE SUDDENLY ACCELERATED. CONSUMER FOOT WAS ON THE BRAKE PEDAL WHEN THE ACCELERATION OCCURRED. CONSUMER IMMEDIATELY PUT THE VEHICLE INTO NEUTRAL. THIS STOPPED THE ACCELERATION. THEN, CONSUMER REVERSED THE VEHICLE SLIGHTLY AND TILTED THE STEERING WHEEL TO THE RIGHT BEFORE PUTTING THE VEHICLE BACK INTO DRIVE AND ACCELERATING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079757June 23, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS:FRONTAL
WHILE DRIVING 35 MPH CONSUMER APPLIED THE BRAKE PEDAL AND THE BRAKES FAILED, RESULTING IN A COLLISION. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER AND PASSENGER SUSTAINED MAJOR INJURIES, AND WERE TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. HOWEVER, THE DEALER REFUSED TO INSPECT THE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10072211June 22, 2004
SEAT BELTS:FRONT:RETRACTOR
THE DRIVER'S SEAT BELT WOULD NOT FULLY RETRACT BACK, THEREFORE IT WAS LOOSE ON THE DRIVER. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066798June 22, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
VEHICLE WAS PARKED IN THE DRIVEWAY CONSUMER HEARD A NOISE. UPON INSPECTION THE CONSUMER NOTICED THAT DRIVER'S SIDE FRONT COIL SPRING BROKE IN TWO. THE BROKEN COIL SPRING PENETRATED THE TIRE WHICH CAUSED IT TO GO FLAT. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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