Mercury Sable Complaints

5,381 consumer complaints on file.

#10088434August 23, 2004
VEHICLE SPEED CONTROL
I WAS TURNING INTO A DRIVEWAY,ALMOST STOPPED,CAR ACCELERATED EVEN THOUGH I WAS STOMPING DOWN ON THE BRAKE.I ENDED UP IN A GARAGE DOOR,CAUSING DAMAGE TO MY CAR,THEIR CAR AND GARAGE DOOR. I TOOK CAR TO DEALER,NOTHING WRONG.FORD REFUSES TO ACKNOWLEDGE ANY PROBLEM.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10089457August 20, 2004
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR DRIVER'S SIDE COIL SPRING FRACTURED COMPLETELY WHILE DRIVING PUNCTURING THE DRIVER'S SIDE REAR TIRE.*MR THE MANUFACTURER HAS ISSUED A RECALL ON THE FRONT COIL SPRINGS BUT NOT THE REAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083658August 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
INTERMITTENTLY WHILE DRIVING AT ANY SPEED THERE WAS A CLICKING SOUND COMING FROM THE STEERING COLUMN. WHEN THIS OCCURRED THE POWER STEERING/POWER WINDOWS AND ABS FAILED TO WORK PROPERLY. *AK (AUTOMATIC POSITION LEVER MODULE) THE RADIO HAD GONE ON AND OFF AS WELL. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083660August 20, 2004
TIRES
DRIVER'S SIDE AND PASSENGER'S SIDE RIGHT REAR TIRES TREAD SEPARATED FROM THE TIRES ON THE SAME DAY WHILE ON A VACATION TRIP. GENERAL TIRES, SIZE 205/65R15, DOT# UNKNOWN. *AK THE GAS STATION ATTENDANT CHECK THE PASSENGER SIDE FRONT TIRE AND IT ONLY HAD 17 LBS OF PRESSURE. HE TESTED AND FOUND MULTIPLE DEFECTS (SEPARATION AND LEAKS) IN ALL FOUR TIRES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089375August 19, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
REQUEST FOR REIMBURSEMENT FOR SERVICE ON COIL SPRING.*MR THE CONSUMER'S VEHICLE SHOOK WHEN BRAKING. THE DEALER REPLACED THE REAR COIL SPRING ALONG WITH THE FRONT PADS AND ROTORS. THE CONSUMER LATER REVIEWED AN ARTICLE THAT APPEARED IN THE LOCAL PAPER WHICH OUTLINED RECALLS ON 1999, 2000 AND 2001 FORD TAURUS AND SABLE SEDANS FRONT COIL SPRING RECALL. THE CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE REPAIRS ALREADY MADE TO HIS VEHICLE PRIOR TO THIS RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089213August 18, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER CALLED THE DEALER AFTER FINDING OUT ABOUT A RECALL FOR THE FRONT COIL SPRING. CONSUMER WAS TOLD BY THE MECHANIC TO BRING THE VEHICLE IN. AFTER ARRIVING AT DEALER CONSUMER WAS ADVISED THAT VEHICLE WAS NOT RECALLED, AND WAS TURNED AWAY. RECALL LETTER ARRIVED THE NEXT DAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089130August 16, 2004
SUSPENSION
PROBLEMS WITH TIRE EQUIPMENT DEFLATING.*MR WHILE ATTEMPTING TO BACK OUT OF A GARAGE THE VEHICLE WOULD NOT MOVE. THE CONSUMER THEN HEARD A TREMENDOUS NOISE FOLLOWED BY HISSING. THE CONSUMER EXITED THE VEHICLE AND NOTICED THAT HE DRIVER'S SIDE FRONT TIRE WAS DEFLATED. IT WAS LATER DETERMINED THAT THE STRUT AND SPRING HAD SNAPPED PUNCTURING THE TIRE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY TO BE REPAIRED. THE CONSUMER REQUESTED REIMBURSEMENT BUT WAS TOLD THAT SINCE THE VEHICLE WAS NOT TOWED TO A FORD DEALER THE PARTS COULD NOT BE GUARANTEED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087945August 16, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE CONSUMER RECEIVED A RECALL LETTER ON THE COIL SPRING. THE DEALER WOULD NOT REPLACE THE OTHER COIL SPRINGS PER THE MANUFACTURE UNTIL THEY FAILED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087959August 16, 2004
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
THE REAR COIL SPRINGS ON THE VEHICLE BROKE. IT WAS DISCOVERED WHEN THE VEHICLE WAS BEING SERVICED. NO RECALL ON THE REAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083283August 16, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE STEERING WHEEL WOULD VIBRATE WHEN APPLYING THE BRAKES AT 45 MPH. VEHICLE IS AT THE DEALER. THE DEALER INFORMED THE CONSUMER THAT BOTH FRONT ROTORS NEEDED TO BE TURNED. THE CONSUMER IS CONCERNED THAT THE ROTORS ARE WEARING EXCESSIVELY ALTHOUGH THE VEHICLE IS UNDER 29,000 MILES OF WEARS. *LA *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086845August 14, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I RECEIVED A NOTICE OF RECALL ON MY 2000 MERCURY SABLE. THE RECALL IS FOR THE FRONT COIL SPRINGS WHICH COULD POTENTIALLY FRACTURE AND PUNCTURE A TIRE RESULTING IN A CRASH WITHOUT WARNING. THIS IS RECALL NUMBER 04S17. I RECEIVED THE RECALL NOTICE ON 8/9/04. THE CORRECTION FOR THIS DEFECT IS TO INSTALL PROTECTIVE SHIELDS ON THE VEHICLE TO PROTECT THE TIRES. THE EFFECTIVE DATE OF THE RECALL IS DECEMBER 2004. FORD/MERCURY INDICATES THAT THEY ARE UNABLE TO CORRECT THIS DEFECT UNTIL DECEMBER 2004. IN THE MEANTIME, OWNERS DRIVING THESE VEHICLES ARE RISK IF A COIL SPRING(S)SHOULD FRACTURE AND PUNCTURE ONE OF THE TIRES WHILE DRIVING AT HIGHWAY SPEED. THIS COULD RESULT IN A POTENTIALLY FATAL CRASH. WHY IS FORD/MERCURY PUTTING IT'S CUSTOMERS AT RISK? THE NHTSA LOGO SAYS "PEOPLE SAVING PEOPLE". WHY IS THE NHTSA PERMITTING FORD/MERCURY TO DELAY CORRECTING THIS DEFECT FOR FOUR MONTHS AND PUTTING SO MANY LIVES AT RISK? THE SAME TYPE OF DEFECT OCCURRED IN 92-93 MERCURYS AND IN MY 1992 FORD TAURUS.*AK MR. GRUB CALLED THE VEHICLE SAFETY HOTLINE DEC-13-2004, STATING THE THE DEALERSHIP IS UNABLE TO IDENTIFY WHEN PARTS WILL BE AVAILABLE. THE MANUFACTURER IS APOLOGETIC, BUT STILL UNABLE TO ADDRESS THE DEALER HAVING NO PARTS AS STATED ON THE LETTER FOR DECEMBER 2004. HE RECEIVED THE RECALL LETTER IN AUGUST 2004.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086870August 14, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
AFTER 18 MONTHS OF PROPER OPERATION, THE AUTOMATIC HEATER/AC TEMPERATURE CONTROL STARTED TO MALFUNCTION ON MY VEHICLE. WHEN STARTED FROM A COLD START, THE INTERIOR TEMPERATURE IS MAINTAINED AT A COMFORTABLE 77 TO 78 DEGREES. AS TIME PASSES, IT IS NECESSARY TO KEEP INCREASING THE TEMPERATURE UNTIL AFTER AN HOUR HAS PASSED, THE SETTING IS AT 85 DEGREES AND IT IS STILL TOO COLD. THE NEXT SETTING IS 90 DEGREES WHICH IS FULL HEAT TO CAR. IT DOESN'T TAKE LONG FOR THE HEAT TO RUN YOU OUT. THEN IT HAS TO BE SET BACK TO 85 DEGREES. THIS IS NOT ONLY ANNOYING AND UNCOMFORTABLE, IT IS UNSAFE, BECAUSE WHILE DRIVING, I HAVE TO CONTINUALLY MAKE THE ADJUSTMENTS. THE PROBLEM IS A PERMANENT ONE; IT DOES NOT COME AND GO. HAD IT BACK TO DEALER 4 TIMES, MOST OF THE TIME THEY RAN THE CAN IN THE HEATED AND AIR CONDITIONED SHOP AND COULD NOT DUPLICATE THE PROBLEM. AT MY LAST TIME TO THE DEALER, THE SERVICE MANAGER TOLD ME THAT THEY HAD SPENT ALL THE TIME AND MONEY THEY WERE GOING TO ON MY VEHICLE UNLESS THEY COULD COME UP WITH AN ERROR CODE. THEY SHOWED ME HOW TO READ THE ERROR CODE BUT THERE IS NO ERROR CODE. IT SEEMS AS THOUGH THE TEMPERATURE SENSOR IN THE CABIN MODULE IS HEATING UP WITH OPERATION, OR CHANGING FOR SOME OTHER REASON. THE SYSTEM DID NOT OPERATE LIKE THIS FOR THE FIRST 18 MONTHS LIFE OF THE CAR AND SHOULD NOT NOW. FORD APPARENTLY CANNOT SOLVE A PROBLEM WITHOUT AN ERROR CODE. AGAIN, IT IS A SAFETY PROBLEM TO ME AS WELL A COMFORT PROBLEM. THE ACTUAL DATE THAT IT STARTED IS APPROXIMATE. THE VERY POOR TEMPERATURE CONTROL ACCOUNTS FOR A GOOD PORTION OF THE LOW MILEAGE ON THE CAR. MY LITTLE MERCURY TRACER IS ABLE TO KEEP US VERY COMFORTABLE AND WARM AND COST A WHOLE LOT LESS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087836August 13, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER FEELS THAT THE FRONT COIL SPRING RECALL 04V332000 RECALL REPAIRS WERE NOT SUFFICIENT ENOUGH TO CORRECT THE DEFECT. THE FAILURE COULD STILL OCCUR AND RESULT IN A CRASH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087838August 13, 2004
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, TIRES
REAR PASSENGER SIDE COIL SPRING BROKE WHILE DRIVING AND PUNCTURED THE REAR PASSENGER SIDE TIRE. THIS OCCURRED DUE TO THE SAME DEFECT AS DESCRIBED IN THE FRONT COIL SPRING RECALL 04V332000. THE REAR COIL SPRING AND TIRE WERE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087840August 13, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
VEHICLE FAILED THE PENNSYLVANIA STATE INSPECTION. VEHICLE WAS TAKEN TO THE DEALERSHIP, AND TECHNICIAN REPLACED THE UPPER AND LOWER BALL JOINTS ON BOTH SIDES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087889August 13, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE DRIVING LEFT SPRING POPPED AND PUNCTURED THE TIRE, CAUSING IT TO BLOW OUT. ONE YEAR LATER THE SAME INCIDENT HAPPENED WITH THE RIGHT SIDE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089864August 12, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT LEFT COIL SPRING FAILED WHICH RUPTURED THE TIRE AND DAMAGED THE RIM. *MR A WEEK LATER THE CONSUMER RECEIVED A RECALL LETTER. *SC RECAL #04V332000 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087815August 12, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING, THE ACCELERATOR PEDAL BECAME STUCK TO THE FLOOR. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PULLED OVER. THE DRIVER TURNED THE VEHICLE OFF AND THE VEHICLE WAS TOWED TO HOME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081483August 12, 2004
SEAT BELTS:FRONT:RETRACTOR
THE CONSUMER NOTICED THAT THE PASSENGER SEAT BELT DID NOT RETRACT PROPERLY. WHILE PULLING THE SEAT BELT IT BROKE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE MECHANIC DETERMINED THAT THE RETRACTOR NEEDED TO BE REPLACED. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087646August 11, 2004
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
WHILE DRIVING AT 35 MPH CONSUMER HEARD A LOUD NOISE COMING FROM THE REAR TIRE .VEHICLE WAS TOWED TO THE INDEPENDENT SHOP AND MECHANIC DETERMINED THEAT REAR COIL SPRING ON THE DRIVER'S SIDE BROKE AND PUNCTURED THE TIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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