Mercury Milan Complaints

2,579 consumer complaints on file.

#11144653November 1, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION ON JANUARY 11, 2018. THE CONTACT HAD SPOKEN WITH JACK METZER AUTO GROUP (1231 MONTOUR BOULEVARD, DANVILLE, PENNSYLVANIA 17821, 866-954-6856) AND WAS ADVISED THAT THEY WOULD ATTEMPT TO ORDER PARTS IN NOVEMBER OF 2018. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CONTINUE TO SPEAK WITH THE DEALER TO VERIFY IF PARTS WERE AVAILABLE FOR THE REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144693November 1, 2018
AIR BAGS
TAKATA AIRBAG RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144733November 1, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER THE DEALER SIMMONS ROCKWELL FORD OF HALLSTEAD (23761 US-11, HALLSTEAD, PA 18822, 1-570-879-5000 AND 1-570 879-2134) HAD BEEN UNABLE TO DETERMINE WHEN THE REMEDY AND PART MAY BE SUPPLIED FROM THE MANUFACTURER WHICH WAS BEYOND A REASONABLE TIME FRAME. THE DEALER MADE NO MENTION OF A LOANER VEHICLE OPTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET AND WAS UNCERTAIN AS TO WHEN A FAILURE MAY HAPPEN WHILE WAITING FOR THE PART. THE MANUFACTURER WAS CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144804November 1, 2018
AIR BAGS
"TAKATA RECALL" RECALL WAS ISSUED JANUARY 10,2017. I HAVE CALLED THEIR HOTLINE TWICE, AND EACH TIME THEY TELL ME THEY DO NOT HAVE A REMEDY TO THE PROBLEM. I TELL THEM HOW I HAVE 2 YOUNG KIDS AND FEEL UNSAFE. THEY TELL ME THEY WILL MAKE NOTE OF THIS. MY HUSBAND CALLED THE LOCAL FORD DEALERSHIP LAST WEEK. THEY TOLD HIM THAT THEY CALLED FOR THE PARTS, BUT THEY AREN'T AVAILABLE. TOLD HIM TO CALL BACK IN A MONTH TO TRY AGAIN. WHEN I CHECK MY STATUS ON THE WEBSITE IT READS: RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE HOW IS THIS ACCEPTABLE!? MY RECALL WILL BE 2 YEARS OLD IN 2 MONTHS AND NOTHING HAS BEEN DONE ABOUT IT! THEY SENT OUT PAPERWORK TO RENT A CAR, BUT I DON'T HAVE THE EXTRA FUNDS TO COVER THE EXTRA INSURANCE FORD SAID I'D NEED. THEY ALSO TOLD ME I'D HAVE TO PAY AN EXTRA $6/DAY, AS FORD IS ONLY COVERING $30/DAY. THEY TOLD ME I COULD HAVE THE RENTAL FOR UP TO 3 MONTHS. THIS CALL WAS MADE BACK IN JULY!!! THAT WOULD HAVE BEEN 4 WHOLE MONTHS OF PAYING FOR EXTRA INSURANCE AND MONEY FOR A RENTAL, AND THERE DOESN'T SEEM TO BE AN END IN SIGHT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144306October 31, 2018
AIR BAGS
TAKATA RECALL. STILL UNABLE TO GET THE RECALL FIXED ON MY CAR AND I'M AFRAID THAT I MAY HAVE AN ACCIDENT AND BE IMPAIRED BY A FAULTY AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144401October 31, 2018
STEERING
POWER STEERING ASSIST FAILURE LIGHT CAME ACROSS DIC WHILE DRIVING ON INTERSTATE. TRIED TO SLOW DOWN AND PULL OVER BUT COULDN'T TURN STEERING WHEEL. SHUT CAR OFF AND RESTARTED AT CAR AND WARNING LIGHT WASN'T THERE AND STEERING WORKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144544October 31, 2018
AIR BAGS
WE RECEIVED A RECALL NEARLY 2 YEARS AGO ON POTENTIAL PROBLEM WITH AIRBAG IN THIS VEHICLE. WE HAVE CHECKED SEVERAL TIMES WITH DEALERSHIP AND HAVE YET NOT BEEN TOLD THEY HAVE THE FIX FOR THE PROBLEM. THE LETTERS WE HAVE RECEIVED HAVE STRONGLY URGED NO ONE RIDE IN FRONT PASSENGER SEAT. THIS VEHICLE IS DRIVEN BY MY WIFE AND SOMETIMES, MYSELF. WE HOWEVER ARE NOT COMFORTABLE WITH SOMEONE SITTING ON PASSENGER SIDE FRONT SEAT. SO THE EXTENDED TIME OF NEARLY TWO YEARS HAS BEEN EXTREMELY INCONVENIENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143978October 30, 2018
AIR BAGS
TAKATA RECALL. SAFETY RECALL NOTICE 17S01/NHTSA RECALL 17V-024. RECEIVED TWO LETTERS FROM FORD MOTOR COMPANY: MARCH 2017 & MAY 2018 MENTIONING AIR BAG DANGER FOR FRONT PASSENGER SIDE. LETTER STATED PARTS SHOULD BECOME AVAILABLE DURING THE SECOND OR THIRD QUARTERS OF 2018. I HAVE NOT BEEN NOTIFIED OF PART AVAILABILITY. MEANWHILE AUTO IS BEING DRIVEN. FORD IS OFFERING TO PAY FOR RENTAL VEHICLE UNTIL PARTS ARE AVAILABLE TO REPAIR THIS VEHICLE. I HAVE NOT TAKEN ADVANTAGE OF THIS OFFER AS YET. I HAVE NOT RECEIVED NOTIFICATION OF PARTS AVAILABILITY. IN FOURTH QUARTER OF 2018. HAVE RECEIVED NOTICE OF A CLASS ACTION SETTLEMENT COMING FROM A BANKRUPTCY OF TAKATA. SUCH NOTICE RECOMMENDS REPAIRING AIRBAG AS SOON AS POSSIBLE. WHEN I CALL THE LOCAL DEALERSHIP, THEY INSTRUCT ME TO WAIT FOR LETTER STATING PART AVAILABILITY FOR MY VEHICLE. I AM CONFUSED AND FEAR PARTS WILL NOT BECOME AVAILABLE AS PROMISED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144014October 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MC CAFFERTY FORD (3039, 1939 LINCOLN HWY, LANGHORNE, PA 19047, (267) 587-0554) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144138October 30, 2018
AIR BAGS
I'VE BEEN TRYING TO GET A REPLACEMENT AIRBAG FOR MY FORD/MERCURY FOR YEARS AND YEARS. WROTE THEM SEVERAL TIMES (HAVE LETTERS) AND SPOKE TO MY DEALERSHIP GOSCH FORD IN HEMET, CA. (HAVE NAMES AND DATES) WHICH THEY CONTINUE TO BLAME IT ON FORD MOTOR CO. ALL TO NO AVAIL. FORD CONTINUES TO SEND ME SAFETY RECALL LETTERS AND PROMISES OF NEXT MONTH, NEXT QUARTER, NEXT THIS AND THAT. THEY NEVER PRODUCE MY/THE AIRBAG/S. AND, WHEN FORD CAME UP WITH THIS ' RENT A CAR' THERE WAS NEVER ONE AVAILABLE: ENTERPRISE WAS ALWAYS OUT OF CARS. PLUS THE FACT, IT WOULD HAVE COST ME MONEY TO RENT ONE AT SOME OTHER RENTAL AGENCY, PAY FOR MILEAGE ON THESE RENTALS, OR GO TO ANOTHER CITY 45 MINUTES AWAY FOR ONE, ETC. NOT A GOOD DEAL AT ALL. IT HAS BEEN VERY FRUSTRATING, DISCOURAGING, AND THEY ARE, FRANKLY IN MY VIEW, NOT DEALING IN GOOD FAITH. THE COMMENTATORS ON TV, CONTINUE TO SAY, "TAKATA AIRBAGS MAIM AND KILLING PEOPLE - GET YOUR'S REPLACED" NOW! WE ARE TRYING TO, BUT NONE ARE AVAILABLE AT LEAST FROM FORD. WHAT ARE WE TO DO? I AM GLAD THAT A LAW SUIT HAS BEEN FILED. MAYBE WE'LL GET SOME ACTION. IF TAKATA WON'T REPLACE THEIR AIRBAGS... I WOULD THINK SOMEONE ELSE I.E. 'THE MOTOR COMPANIES' WOULD TAKE THAT UP AND MAKE THEIR OWN TO SAVE THE LIVES AND BUILD GOOD WILL AMONG THEIR CUSTOMERS. MAYBE WE WOULD THEN BUY MORE AMERICAN PARTS AND THEIR BUILT HERE CARS. I'M JUST GLAD MY ELDERLY FATHER AND GRANDCHILDREN HAVE NOT BEEN HARMED YET. IT'S HARD TO PUT 4 TO 5 PEOPLE IN THE CAR WITHOUT USING THE PASSENGER SEAT. WE NEED HELP HERE AND COMPENSATION FOR ALL THE TROUBLE, AGGRAVATION AND PROMISES NOT KEPT...ALONG WITH THESE DESTRUCTIVE AIRBAGS THAT THEY PUT IN OUR CARS AND HAVE REFUSE TO REPLACE ALL THESE YEARS KNOWING FULL WELL IN THE BEGINNING THAT THEY WERE DEFECTIVE. THEY'VE HAD PLENTY OF TIME TO CORRECT THIS MATTER. PUTTER YOUR HEAD IN THE SAND- NOW CRYING FOWL... REALLY. GO GET THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144192October 30, 2018
AIR BAGS
TAKATA RECALL AS OF JUN 01,2016, NOTHING HAS BEEN DONE ABOUT THIS, I HAVE YET TO BE NOTIFIED ABOUT THE REMEDY. MANUFACTURER RECALL NUMBER 16S26 NHTSA RECALL NUMBER 16V384 RECALL STATUS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY THE PASSENGER FRONTAL AIRBAG INFLATOR COULD EXPLODE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. SAFETY RISK THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. REMEDY OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143735October 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER, FUCCILLO FORD (10409 US-11, ADAMS, NY 13605. 800-235-8037) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER: CAS-16199902. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143738October 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STEVEN'S FORD (507 NY-112, EAST PATCHOGUE, NEW YORK 11772, (631) 475-1133) WAS MADE AWARE OF THE RECALL IN JANUARY OF 2017 AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143840October 29, 2018
AIR BAGS
TAKATA RECALL REMEDY NO YET AVAILABLE,FORD CLAIMS NO PARTS AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143919October 29, 2018
STEERING
SERVICE STEERING NOW LIGHT CAME ON WHILE DRIVING, THEN THE STEERING WHEEL LOCKED. HAD TO HAVE CAR TOWED TO REPAIR SHOP. IT COST ME $1780 TO REPAIR. RECALL ON THE 2011 BUT NOT THE 2010, SAD SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143940October 29, 2018
AIR BAGS
TAKATA RECALL - IT'S BEEN NEARLY 2 YEARS SINCE MY VEHICLE WAS RECALLED AND I STILL DON'T HAVE A REPLACEMENT PART FOR MY VEHICLE. FORD DOESN'T SEEM TO BE TAKING THIS SAFETY RECALL VERY SERIOUSL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143676October 29, 2018
EXTERIOR LIGHTING:TAIL LIGHTS, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT CALLED BILL COLLINS FORD LINCOLN OF LOUISVILLE (502-459-9550, 4220 BARDSTOWN RD, LOUISVILLE, KY 40218) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATES THAT THE AIR BAGS HAVE NOW BEEN REPAIRED. CONSUMER SAYS THAT NOW THE REAR TAIL LIGHTS HAVE BEEN GOING OUT OFTEN. VEHICLE HAS BEEN REPAIRED EACH TIME UNDER WARRANTY, BUT CONSUMER IS WORRIED ABOUT IF SHE WILL HAVE TO START PAYING FOR THEM WHEN THE WARRANTY EXPIRES. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143696October 29, 2018
AIR BAGS
TAKATA RECALL: SINCE THE AIRBAG RECALL I HAVE CONTINUED CONTACT MY LOCAL DEALER REGARDING THE AVAILABILITY OF REPLACEMENT AIRBAGS. IT HAS BEEN RECENTLY BROUGHT TO MY ATTENTION THAT TAKATA CONTINUES TO DELIVER AIRBAGS TO ALL LARGER DEALERSHIPS NATIONWIDE. THE DEALERSHIP IN MY AREA HAVE PLACED THE ORDER TWICE FOR A REPLACEMENT BUT THE MANUFACTURES CONTINUE TO DECLINE THE ORDER. MY LAST CHECK WITH THE DEALERSHIP WAS OCTOBER 8, 2018 AND I WAS ASKED TO PLEASE CONTINUE CHECKING. AT MY LAST CONTACT I WAS INFORMED TO PLEASE CHECK AGAIN IN NOVEMBER WHICH IS DRAWING CLOSER TO THE END OF THE MONTH. MY DUE DILIGENCE IS RUNNING OUT AND I HAVE NO COMPLAINT WITH MY DEALERSHIP AND UNDERSTAND THAT TAKATA HAS MUCH WORK LEFT TO COMPLETE. ALL LIVES MATTER WHEN IT COMES TO REMAINING SAFE ON THE ROAD DURING TRAVELS. THE WAIT PERIOD NEEDS TO COME TO AN END AS IT HAS BEEN FAR TO LONG TO HAVE ISSUES CORRECTED. WHEN I RECEIVED THE FIRST RECALL NOTICE I DID NOT HESITATE TO CONTACT TO DEALER. IT SEEMS THAT THE RECALL ISSUE NEEDS TO BE HANDLED IN A MORE EFFICIENT AND EFFECTIVE MANNER. SAFETY IS ALWAYS A CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143707October 29, 2018
AIR BAGS
(TAKATA RECALL). THEY RECOMMEND YOU DO NOT HAVE PASSENGERS IN THE FRONT SEAT OF THIS VEHICLE DUE TO ACTIVE RECALL OF THE FRONT PASSENGER SIDE AIRBAG. THIS RECALL WAS IN 2017. IT IS UNACCEPTABLE THAT THEY HAVE NOT FIXED THIS ISSUE AS OF TODAY. IT IS NOT REASONABLE FOR ONE TO NOT BE ABLE TO HAVE A A PASSENGER IN THE FRONT OF A VEHICLE FOR OVER A YEAR. THEY HAVE NOT MET THE DUTY OR STANDARD OF CARE OWED TO THEIR VEHICLE OWNERS. THEY HAVE NOT PREFORMED HOW A REASONABLE PERSON WOULD AND MAY BE NEGLIGENT IN THEIR DUTIES WHETHER UNINTENTIONAL OR NOT. THEIR IS AN IMPLIED DANGER THAT HAS BEEN CREATED AND NEEDED TO BE FIXED. I AM AWARE OF THE CLASS ACTION LAWSUIT, BUT THIS IS ONLY FOR SOMEONE WHO HAS TAKEN THEIR VEHICLE AND HAD IT FIXED. WHAT ABOUT THOSE WHO ARE AT RISK FOR INJURY DUE TO THIS DEFECT AND THE RECALL THEY HAVE OFFERED NO FIX FOR FOR.TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143469October 28, 2018
AIR BAGS
I AM UNDERSTANDING MY AIRBAGS TAKATA ARE DEFECTIVE AND UNDER RECALL I HAVE NEVER BEEN NOTIFIED. MY AIRBAGS IN FRONT ARE PROTRUDING FROM MY DASHBOARD AND I'M CONCERNED IF MY CAR GETS HIT OR ANYTHING TO JAR THEM IT WILL DEPLOY. PLEASE ADVISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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