Mercury Milan Complaints

2,579 consumer complaints on file.

#11151131November 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) IN JUNE OF 2018. THE CONTACT SPOKE WITH AN UNKNOWN DEALER SEVERAL TIMES AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS ADVISED TO CHECK BACK REGARDING PART AVAILABILITY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151159November 13, 2018
AIR BAGS
TAKATA RECALL-RECALL#16V384000 - IT'S BEEN 2 YRS NOW SINCE THIS RECALL BEGAN, MY CAR BEING ON THE RECALL LIST, AND STILL THERE ARE NO PARTS TO HAVE IT REPAIRED. THIS IS MY ONLY VEHICLE. THIS NEEDS TO BE TAKEN CARE OF MORE EXPEDITOUSLY! THERE'S NO EXCUSE FOR IT TAKING THIS LONG FOR PARTS. EACH MANUFACTURER NEEDS TO EXPEDITE THIS PROCESS FOR PARTS FOR THEIR CUSTOMER, IF THEY WANT FUTURE CUSTOMERS! I HOPE THERE IS SOMETHING MORE NHTSA CAN DO TO MAKE THIS HAPPEN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151059November 12, 2018
AIR BAGS
TAKATA RECALL. MY LOCAL DEALER HAS NOT BEEN AUTHORIZED TO REPLACE THE AIRBAG. I AM VERY CONCERNED ABOUT THE DANGER AND I'M CONSIDERING NOT DRIVING THIS VEHICLE UNTIL THE INFLATOR IS CHANGED. THE PROBLEM IS THAT I DO NOT HAVE A CHOICE TO DRIVE OR NOT, UNLESS FORD PROVIDES A LOANER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151069November 12, 2018
AIR BAGS
TAKATA RECALL. I HAVE BEEN TRYING OVER A YEAR TO GET MY CAR IN TO HAVE THE AIRBAG REPLACED BUT MY DEALER KEEPS SAYING THEY DON'T HAVE ANY AIRBAGS AND WON'T GIVE ME AN APPOINTMENT. THE CAR IS NOT SAFE TO DRIVE AND NOW THE SUSPENSION IS GOING OUT, THE RADIATOR IS LEAKING AND OIL IS LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151081November 12, 2018
STEERING
ELECTRONIC STEERING RACK AND PINION CAUSED CAR TO LOSE STEERING. SOME 2011 MODELS HAVE PREVIOUSLY HAD THIS CONCERN. FIRST THE ABS BRAKE STARTED PULSATING THAN CHECK BRAKE LIGHT CAME ON AND THAN CAR LOST THE POWER STEERING. DEALERSHIP DIAGNOSTICS SHOW THE ELECTRONIC STEERING RACK AND PINION HAS STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150854November 11, 2018
AIR BAGS
TAKATA AIRBAG RECALL - I'M BEING TOLD THAT NO PASSENGERS ARE SAFE IN THE FRONT SEAT OF MY CAR UNTIL "FURTHER NOTICE". THIS CAR HAS BEEN IN THE RECALL PROCESS FOR OVER 2 YEARS AND NOW THERE IS NO END IN SIGHT. I CANNOT DRIVE SAFELY, I CANNOT SELL THE CAR AS IT CARRYS A LIABILITY. I CALL THE FORD REPAIR OFFICE EVERY FEW MONTHS AND AM ALWAYS TOLD THAT THE AIRBAG REPLACEMENT PART IS OUT OF STOCK. NO AIRBAG INCIDENT YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150415November 9, 2018
STEERING
MY 20 YEAR OLD SON WAS DRIVING OUR 2010 ON THE STREET WHEN ALL OF A SUDDEN THE CAR LOST ITS POWER STEERING. HE HAD A VERY DIFFICULT TIME STEERING THE CAR AND WAS VERY CLOSE TO CRASHING THE VEHICLE. HE WAS IN A HIGH TRAFFIC AREA AT THE TIME OF THEI ISSUE. HE COULD HAVE INJURED HIMSELF OR DIED BECAUSE OF THIS PROBLEM, HE WAS ABLE TO, WITH GREAT DIFFICULTY, GET THE CAR OFF OF THE ROAD. HE WAS VERY LUCKY!! THIS IS A SERIOUS SAFETY ISSUE. THE VEHICLE HAD 2 LIGHTS THAT DISPLAYED: 1. SERVICE POWER STEERING NOW AND 2. SERVICE ADVANCETRAC. IT IS STILL DISPLAYING ON THE DASH AND THERE IS NO POWER STEERING, THEREFORE THE VEHICLE CAN NOT BE DRIVEN.. IT IS MY UNDERSTANDING THAT THIS IS A VERY EXPENSIVE REPAIR!! THIS CAR IS ONLY 8 YEARS OLD AND IS IN EXCELLENT CONDITION. I HAVE BEEN TOLD THAT THE 2011 MILAN HAD THE SAME PROBLEM AND THAT THERE WAS A RECALL FOR THE ISSUE. I HAVE ALSO BEEN TOLD THAT THE 2010 HAS THE EXACT SAME SYSTEM (ELECTRIC POWER STEERING) AS THE 2011, BUT IT WAS NOT RECALLED. HOW CAN THAT BE?? IS IT LESS OF A SAFETY ISSUE BASED ONLY ON THE YEAR? SO IT'S OK FOR 2010 DRIVERS TO BE INJURED BUT NOT THE 2011 OWNERS. I AM A SINGLE MOTHER AND DO NOT KNOW HOW TO DEAL WITH PROBLEM. PLEASE LOOK INTO IT ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150110November 8, 2018
AIR BAGS
TAKATA RECALL I NOT RECEIVED A NEW AIRBAG AS OF TODAY 11/7/2018. I HAVE NOT RECEIVED ANY INFORMATION ON WHEN I WILL GET A REPLACEMENT AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150183November 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED BYERLY FORD AT 502-448-1661 (LOCATED AT 4041 DIXIE HWY, LOUISVILLE, KY 40216) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149679November 6, 2018
ENGINE, SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE VEHICLE SHUDDERED. THE CONTACT STATED THAT THE VEHICLE STALLED AND COMPLETELY SHUT OFF. THE VEHICLE FAILED TO RESTART. THE CONTACT ALSO MENTIONED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145297November 5, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145315November 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS), BUT THE PART HAD NOT BEEN SUPPLIED FROM THE MANUFACTURER WITHIN A REASONABLE TIME FRAME. THE DEALER (NAPLETON LINCOLN OF GLENVIEW, 847-825-0770, LOCATED AT 1610 WAUKEGAN RD, GLENVIEW, IL 60025) CONFIRMED THAT THE PART WAS UNAVAILABLE AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT CONCERNING NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). A LOANER VEHICLE WAS NOT OFFERED BY THE DEALER WHILE THE CONTACT WAS WAITING ON THE PART FOR MONTHS. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY AND TO CHECK ON A LOANER VEHICLE OPTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149457November 5, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149559November 5, 2018
SERVICE BRAKES
HAVE HAD SEVERAL INSTANCES WHILE DRIVING ON ROUGH SURFACES OR WET CONDITIONS WHERE THE BRAKE PEDAL BECAME SOFT AND REQUIRED A LOT OF PUMPING AND PUSHING IT TO THE FLOOR TO STOP THE VEHICLE. VEHICLE REQUIRED MUCH LONGER DISTANCES TO STOP AND CAUSED SON TO RUN THROUGH A RED LIGHT WITHOUT AN ACCIDENT. BRAKES WILL WORK FINE THE NEXT DAY. TOOK TO LOCAL REPAIR SHOP AND THEY COULD FIND NOTHING WRONG. TOOK TO DEALER AND INFORMED THEM OF ISSUES I RESEARCHED CONCERNING THE ABS CONTROL UNIT. THEY ESSENTIALLY REFUSED TO REPLACE IT EVEN WHEN WE WERE WILLING TO PAY FOR IT. THEY SAID THERE WAS NO EVIDENCE IT WAS MALFUNCTIONING. TRIED TO EXPLAIN ONLY HAPPENS UNDER THE ABOVE MENTIONED CONDITIONS SO FAR. WILL GET BACK FROM DEALER AND SEE IF ANOTHER LOCAL REPAIR SHOP WILL REPLACE THE ABS CONTROL UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145215November 4, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145270November 4, 2018
AIR BAGS
TAKATA RECALL NOTICE FOR A DEFECTIVE AIRBAG ON MY 2008 MERCURY MILAN WAS RECEIVED ON 3/6/17. I HAVE CONTACTED MY DEALER AND THEY TOLD ME FORD WOULD SEND A LETTER WHEN THE PART IS AVAILABLE. I HAVE NOT RECEIVED A LETTER THAT A PART IS AVAILABLE, ONLY LETTERS ABOUT THE RECALL. I HAVE LIMITED WHERE I DRIVE MY MILAN OUT OF CONCERN THAT THE AIRBAG IS STILL DEFECTIVE. WHEN IS FORD GOING TO FIX MY CAR?! IT HAS BEEN 20 MONTHS SINCE RECEIVING THE NOTICE OF THE RECALL!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145150November 3, 2018
AIR BAGS
THERE IS A RECALL ON MY 2008 MILAN EVERY TIME I CALL THE FORD DEALER TO FIX THE PROBLEM THEY SAY THEY DON'T HAVE ANY AIRBAGS AND CALL BACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144954November 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN 2017. THE DEALER (LUNDGREN MOTORS, US-53, EVELETH, MN 55734) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144996November 2, 2018
AIR BAGS
SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384. HAVE NOT RECEIVED A REPAIR NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144624November 1, 2018
AIR BAGS
TAKATA RECALL. NO FIX CURRENTLY AVAILABLE FOR MY "POTENTIALLY" AFFECTED VEHICLE. WHAT ARE THE NEXT STEPS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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