Mercury Cougar Complaints

1,886 consumer complaints on file.

#10329769May 10, 2010
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 1992 MERCURY COUGAR. WHILE DRIVING AT ANY SPEED, THE HEADLIGHTS WOULD FAIL INTERMITTENTLY, FLASHING ON AND OFF. THE CONTACT HAD NOT YET SPOKEN TO THE DEALER AND WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313173April 20, 2010
VEHICLE SPEED CONTROL
THE CONSUMER PRESSED ON THE ACCELERATOR AND ACCELERATED WAY TOO FAST AND HE BOLTED FORWARD STRIKING A CONCRETE BARRIER. *DT CONSUMER SENT ADDITIONAL LETTER REGARDING RESULTS FROM INCIDENT. *TGW 04/06/10 THE VEHICLE WAS INSPECTED AND IT WAS FOUND THAT THE THROTTLE LINKAGE WAS DEFECTIVE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10321526March 23, 2010
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WOULD STALL INTERMITTENTLY WITHOUT WARNING. SHE WAS ABLE TO LOCATE A RECALL FOR THE EXACT SAME FAILURE FOR HER YEAR, MAKE AND MODEL VEHICLE. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN THE RECALL CAMPAIGN AND ANY REPAIRS WOULD BE AT HER EXPENSE (NHTSA CAMPAIGN ID NUMBER 04V421000: FUEL SYSTEM, GASOLINE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317761March 8, 2010
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT OPENED HER SUNROOF AND THE LIFT ON THE PASSENGER SIDE DID NOT OPEN. THE CONTACT INFORMED THE DEALER AND THEY STATED THAT SHE WOULD HAVE TO HAVE THE LINER AND MOTOR REPAIRED. AFTER RESEARCHING THE PROBLEM SHE HAS FOUND SEVERAL CONSUMERS THAT HAS EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOT CONTACTED AS OF YET. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 141000 AND THE APPROXIMATE CURRENT MILEAGE WAS 144500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307162February 7, 2010
UNKNOWN OR OTHER
MERCURY COUGAR SUNROOF COMES OFF TRACK AND REPAIR COST 1200 DOLLARS WHAT A RIP OFF *TW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10303349January 30, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I UNDERSTAND THERE WAS A CLASS ACTION SUIT DUE TO A FAULTY INTAKE MANIFOLD ON MANY FORD CARS WITH A 4.6 LITER ENGINE. I OR MY KIDS HAVE OWNED A 1997 MERCURY COUGAR SINCE NEW. RECENTLY THIS CAR WHICH HAD BEEN IN STORAGE FOR SEVERAL YEARS WAS GIVEN TO MY SON WHO IS LAID OFF AND ATTEMPTING TO COMPLETE HIS BACHELORS DEGREE. I SPENT MONEY TO REPAIR SENSOR, FREEZEPLUG AND HE PUT NEW TIRES ON THIS CAR. I AM WRITING BECAUSE I CONTACTED FORD ABOUT THIS DEFECTIVE INTAKE MANIFOLD PROBLEM AND WAS TOLD I WAS TOO LATE BECAUSE THE CLASS ACTION INVOLVING THE FAULTY PLASTIC INTAKE MANIFOLD HAD EXPIRED IN 2007 OR AT 75,000 MILES. THE CAR IN QUESTION HAS SLIGHTLY MORE THAN 75,000 MILES. HOW COULD I HAVE TAKEN PART IN REPAIRING OR REIMBURSEMENT OF OVER $800 I HAD TO PAY TO GET THE PLASTIC INTAKE MANIFOLD REPLACED. I THEN FOUND ON THE INTERNET THAT MANY INDIVIDUALS ARE IN THE SAME POSITION I AM IN. I FOUND THE FOLLOWING LINK ON THE INTERNET VERY INFORMATIVE AND GIVES SEVERAL EXAMPLES OF PEOPLE WITH THIS PROBLEM AND EXPLAINS SOME SAFETY ISSUES CONCERNING THIS PROBLEM BECAUSE PEOPLE ARE STILL DRIVING THESE CARS POSSIBLY NOT KNOWING THE ENGINE COULD BLOW UP AT ANY TIME IN ANY PLACE INCLUDING TRAFFIC. SEE LINK BELOW HTTP://PUBLIC.FOTKI.COM/TRSI/FORD_SUCKS/FORD_INTAKE_RECALL/MANIFOLD2.HTML CAN OR WILL YOU HELP WITH THIS PROBLEM. AT THE LEAST PEOPLE SHOULD BE MADE AWARE THAT THEIR CAR WITH THIS PLASTIC MANIFOLD COULD LEAVE THEM STRANDED IN A DANGEROUS SITUATION. THE LINK I INCLUDED DOES GIVE EXAMPLES OF WHY THIS COULD BE DANGEROUS AND INDICATES MANY PEOPLE MAY STILL BE UNAWARE THAT THIS PLASTIC MANIFOLD PROBLEM EVEN EXIST. THIS IS IMPORTANT AS AN OWNER AND TO PROSPECTIVE BUYERS OF THESE CARS AS WELL. PLEASE HELP! I JUST THINK IT IS OBVIOUS THE INTAKE MANIFOLD IS AND WAS FAULTY AND WRONG THAT THE ACTIONS WAS SETTLED AND I DID NOT EVEN KNOW ABOUT IT. I DO HAVE THE DEFECTIVE INTAKE MANIFOLD WHICH IS CRACKED AT BOTH ENDS OF THE MANIFOLD. WATER IN ENGINE BOOM! SAFETY DANGER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299064January 11, 2010
ELECTRICAL SYSTEM
FLASHING BATTERY LIGHT. LIGHTS WOULD DIM DURING ACCELERATIONS OR REVVING OF ENGINE. ALTERNATOR FAILS CAUSING VEHICLE TO STALL IN THE MIDDLE OF THE ROAD. SAFETY ISSUE, I HAVE TAKEN THE CAR TO REPAIR SHOP, MECHANIC STATES HE HAS RESEARCHED THIS AND SAYS THIS SEEMS TO BE AN ON GOING PROBLEM WITH THIS MODEL OF CAR. BATTERY LIGHT STILL STAYS ON AND LIGHTS DIM ON ACCELERATION AFTER REPLACED ALTERNATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294762December 7, 2009
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, SUSPENSION:FRONT, ENGINE AND ENGINE COOLING, POWER TRAIN
BOUGHT CAR AT DEALER ON 02/05/01 SINCE THEN I'VE HAD TO REPAIR CAR ON TOO MANY OCCASIONS. HERE SOME OF THE REPAIRS I'VE HAD TO DO ON THIS CAR EVER SINCE I BOUGHT IT. ON 3/01: BRAKES, 10/01: DEALERSHIP REPLACED BATTERY AND PERFORMED A RECALL,12/01: DEALERSHIP REPLACED ALTERNATOR, 05/02: BRAKE PADS, 04/04: WATER PUMP BELT, 09/04: REPLACED BATTER, 10/11/04: REPLACED ALTERNATOR AND BELT, 10/14/04: REPLACED POSITIVE BATTERY TERMINAL, 12/04: REPLACED RADIO, 02/06: REPLACED MOTOR MOUNT, 01/07:REPLACED BATTERY, 02/07: REPLACED STRUT, 02/08: REPLACED SHOCK ABSORBER, 10/08: REPLACED BATTERY, 04/09: REPLACED BEARING, TRANSMISSION & ANCHOR ENGINE MOUNT AND DON'T HAVE THE DATE BUT ALSO HAD TO REPLACE THE WINDSHIELD WIPER MOTOR. THESE REPAIRS ARE WHAT I HAVE IN RECEIPTS YET FOR EXAMPLE I HAVE REPLACED THE MOTOR MOUNTS MORE THAN ONCE. CURRENTLY THE FOLLOWING AREAS OF MY VEHICLE DO NOT FUNCTION: THE HORN NO LONGER WORKS, CRUISE CONTROL IS NOT FUNCTIONING, THE AIR CONDITIONER NO LONGER HEATS, & THE BRAKE LIGHT OF MY VEHICLE REMAINED LIT WHEN THE VEHICLE WAS ON AND NOW HAVE FAILED TO TURN OUT (LAMP SOCKET IS BURNT). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294182December 1, 2009
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. HE STATED THAT THE VEHICLE BEGAN TO HESITATE AND LOSE POWER. THE FAILURE WAS IDENTICAL TO NHTSA CAMPAIGN ID NUMBER: 04V421000; HOWEVER, THE MANUFACTURER INFORMED THE CONTACT THIS HIS VIN DID NOT APPLY TO THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE 127,000. UPDATED 12/30/09 *CN THE FUEL FILTER WAS REPLACED. UPDATED 12/30/09*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292535November 17, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
2000 MERCURY COUGAR V 6 AUTO -55000 MI - STEADY STATE CRUISING AFTER 10 MI 'WARM UP' - A FREQUENT , PROBLEM - LIKE OK FOR 3 OR 4 MILE , THEN 2 OR 3 TIMES WILL JERK OR SHUDDER , THEN OK FOR 3 OR 4 MI - HARD JERK , ENGINE TACH JUMPS FROM 2800 > 4000 RPM , BACK TO 2800. SEEMS MOSTLY AT STEADY 70 MPH OR SO , DOES DO IT SOMETIMES AT 40. SEEMS HARDLY EVER ON SHORT DRIVE , LIKE 8 MI TO WORK IN MORNING. TRANS CAN'T FIND CORRECT GEAR ? COMPUTER ? DEALER , AFTERMARKET SHOP COULDN'T FIND ANYTHING. NEW FUEL FILTER , TRANS OIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291235November 6, 2009
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE ATTEMPTING TO PROCEED FROM A STOP SIGN, THE VEHICLE STALLED. UPON FURTHER INSPECTION HE NOTICED THAT THE BATTERY CABLES WERE MELTED. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. A MECHANIC CONCLUDED THAT THE CABLE MADE CONTACT WITH THE POWER STEERING LINE WHICH CAUSED THE INSULATION TO WEAR, AND THUS AN AN ELECTRICAL SHORT. THE DEALER WAS CONTACTED IN REFERENCE TO RECALL # 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES). SINCE HIS VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM THE RECALL, HE WAS INELIGIBLE FOR A FREE REMEDY. NO REPAIRS WERE MADE. THE MANUFACTURER WAS NOTIFIED, AND HE WAS IN THE PROCESS OF SENDING THEM CORRESPONDENCE. THE FAILURE AND CURRENT MILEAGES WERE 110,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10290402October 30, 2009
FUEL SYSTEM, OTHER, STEERING, SERVICE BRAKES, HYDRAULIC, EQUIPMENT
VEHICLE QUITTING IN INTERSECTION AND CAR LOSING ALL POWER ENTERING GARAGE. VIBRATION AND PULLING TO RIGHT AT HIGHWAY SPEEDS. EGR VALVE REPLACED TWICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289635October 23, 2009
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. WHILE DRIVING 30 MPH THE VEHICLE STARTED TO SURGE BACK AND FORTH AND THEN THE SHUT OFF. HE HAD TO WAIT APPROXIMATELY 15 MINUTES BEFORE HE WAS ABLE TO RESTART THE VEHICLE. HE ALSO STATED THAT THE VEHICLE WOULD NOT ACCELERATE BEYOND 25 MPH WITHOUT SHUTTING OFF. THE DEALER STATED THAT THE FUEL DELIVERY MODULE FAILED AND ADVISED HIM THAT THE REPAIR COST WOULD BE APPROXIMATELY $200. NHTSA CAMPAIGN ID NUMBER: 04V421000 COMPONENT: FUEL SYSTEM, GASOLINE IS RELATED TO THE FAILURE; HOWEVER, THE DEALER STATED THAT HIS VEHICLES IDENTIFICATION NUMBER NUMBER WAS NOT INCLUDED. THE VEHICLE WILL BE REPAIRED AT THE OWNERS EXPENSE. THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284562September 18, 2009
FUEL SYSTEM, GASOLINE
I'VE GOT A REPEATABLE FAILURE THAT HAPPENS WHEN I MAKE A LEFT TURN OR GO UP AN INCLINE WHILE I HAVE LESS THAN A QUARTER OF A TANK OF GAS IN MY VEHICLE. THE CAR WILL LOSE POWER AND START TO STUTTER, AND HAS COMPLETELY STALLED A COUPLE TIMES. I HAVEN'T HAD ANY PARTS REPLACED YET, BUT I FOUND OTHER PEOPLE WITH THIS PROBLEM AND AN EXTENDED COVERAGE PROGRAM OFFERED BY THE MANUFACTURER THAT THEY SAY DOESN'T APPLY TO MY VEHICLE. THIS HAS ALSO BEEN NHTSA CAMPAIGN ID AS WELL. ACCORDING TO THE EMAILS WITH CUSTOMER SERVICE THE PROGRAM WAS FOR CARS MANUFACTURED MAY 25, 1999 THROUGH NOVEMBER 30, 2001. MY CAR WAS MANUFACTURED ON MAY 24, 1999. I QUESTIONED IF THE ONE DAY DIFFERENCE IN MANUFACTURE COULD ACTUALLY EXCLUDE MY VEHICLE, IF MY VEHICLE COULD ACTUALLY BE AFFECTED, AND WHETHER THERE WAS SOME WAY TO TELL IF THE AFFECTED PART WAS INSTALLED IN MY VEHICLE (POSSIBLY BY PART NUMBER OR SERIAL NUMBER OF THE INSTALLED PART). THERE ARE APPARENTLY AT LEAST SEVERAL DIFFERENT PARTS (THE PRE EXTENDED PROGRAM PART, THE BAD PART BEING REPLACED DURING THE PROGRAM, AND THE ONE REPLACING THE BAD PART. I HAVE REQUESTED BUT NOT BEEN GIVEN A WAY TO TELL THE DIFFERENCE BETWEEN THE DIFFERENT PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284433September 17, 2009
FUEL SYSTEM, OTHER
2002 COUGAR EXHIBITS "ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS". YOUR WEBSITE SHOWS A EXTENDED WARRANTY FOR THIS AS OUR MECHANIC SAYS WE NEED A NEW FUEL PUMP. FORD DENIES THE CAR IS COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283656September 11, 2009
ELECTRICAL SYSTEM
THE LIGHTS ON THE INTERIOR AND EXTERIOR OF MY CAR HAVE BEEN FLICKERING SINCE I PURCHASED THE CAR FROM AN INDIVIDUAL A FEW YEARS AGO. LAST WEEK I SMELLED BURNING WIRES WHILE DRIVING AND ME AND MY HUSBAND PULLED OFF THE ROAD AND HE INVESTIGATED THE PROBLEM AS TO WHERE THE SMELL WAS COMING FROM. HE NOTICED THE BATTERY CABLES WERE HOT AND MELTED INSULATION ON THEM AT THE BATTERY POSTS. NOW INSTEAD OF A FLICKERING ALTERNATOR LIGHT,HEADLIGHTS,AND DASH LIGHTS, I HAVE AN ALTERNATOR LIGHT THAT STAYS ON AND EVERYTHING ELSE IS STILL FLICKERING. WE TOOK THE CAR TO A MECHANIC BECAUSE THE CAR QUIT RUNNING,APPARENTLY BECAUSE THE BATTERY WENT DEAD. THEY REPLACED THE BATTERY AND THE ALTERNATOR WHICH COST ME 320.00. I STILL HAVE FLICKERING LIGHTS AND THE ALTERNATOR LIGHT IS STILL ON. I TOOK IT TO HAVE THE ALTERNATOR CHECKED EVEN THOUGH IT WAS BRAND NEW,JUST TO BE SURE AND WAS TOLD THAT THERE WAS A WIRING PROBLEM,THAT THE CHARGE FROM THE ALTERNATOR WAS NOT GETTING BACK TO THE BATTERY. ALL FUSES WERE CHECKED AND TO MY UNDERSTANDING MY CAR IS NOT INVOLVED IN ANY RECALLS ACCORDING TO THE VIN I FURNISHED FORD. I WANT THIS FIXED ,AND I SEE ON ALL THE RESEARCH I HAVE DONE CHECKING THE WEB FOR SIMILAR PROBLEMS,THAT I AM NOT THE ONLY MERCURY COUGAR OWNER OF THIS YEAR MODEL THAT CAN'T SEEM TO GET ANY HELP WITH AN APPARENT SAFETY ISSUE. ALSO I HAVE A SUNROOF THAT HAS TO BE TAPED DOWN TO KEEP IT FROM BLOWING OUT OF THE CAR AND LEAKS WHEN IT RAINS IF IT DOESN'T HAVE TAPE ON THE SEAMS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10276843July 15, 2009
FUEL SYSTEM, GASOLINE:DELIVERY
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE (FDM) REDUCED AND EVENTUALLY BLOCKED THE FLOW OF FUEL TO THE ENGINE. THE VEHICLE LOST POWER WHILE DRIVING 50 MPH. THE VEHICLE WAS REPAIRED TWICE, BUT THE FAILURE STILL PERSISTS. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 112,000 AND CURRENT MILEAGE WAS 113,184.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274773June 23, 2009
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. ON JUNE 20, 2009, A PIECE OF THE SUN ROOF FELL OFF TRACK AND CAUSED THE SUN ROOF TO BECOME INOPERABLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE PART REPLACED, BUT WAS INFORMED THAT THE ENTIRE SUN ROOF NEEDED TO BE REPLACED. SHE FEELS THAT THIS IS A SAFETY RELATED DEFECT THAT SHOULD BE INVESTIGATED. THE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273325June 10, 2009
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 1992 MERCURY COUGAR. WHILE DRIVING ANY SPEED AT NIGHT, THE EXTERIOR LIGHTING WILL SPORADICALLY FAIL AND SIGNIFICANTLY REDUCE THE CONTACT'S VISIBILITY. SHE CALLED THE MANUFACTURER IN REFERENCE TO NHTSA CAMPAIGN ID NUMBER 99V275000 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH) AND STATED THAT THE VIN WAS EXCLUDED FROM THE RECALL. THE MANUFACTURER WOULD NOT ASSUME ANY RESPONSIBILITY FOR THE REPAIRS. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272717June 2, 2009
STRUCTURE:BODY:ROOF AND PILLARS
SUNROOFS ON THE 1999 TO 2001 MERCURY COUGARS SEEM TO BREAK WITH ALOT OF FREQUENCY. ONE DAY THEY SEEM TO WORK AND THEN FOR NO REASON THEY BREAK. INCLUDED IS A WEBSITE WITH OTHER OWNERS THAT HAVE HAD THE SAME PROBLEM. FORD/MERCURY SAYS IT'S NOT THEIR PROBLEM EVEN WHEN IT SEEMS TO BE A DESIGN FLAW OF USING PLASTIC TRACKS FOR THE SUNROOF. HERE'S A LINK TO THE SITE WITH COMPLAINTS HTTP://WWW.COUGARSUNROOF.COM/ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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