Mercury Cougar Complaints

1,886 consumer complaints on file.

#744365April 22, 2001
FUEL SYSTEM, GASOLINE:DELIVERY
THE FUEL LINE ASSEMBLY CHAFFED THROUGH. THIS PROBLEM WAS SUPPOSED TO HAVE BEEN FIXED WITH NHTSA CAMPAIGN ID 97V159000. FORD DOESN'T WANT TO KNOW ANYTHING, SAYS IT WAS FIXED IN 1999 ON THIS CAR. I HAVE THE PART AND IT IS WORN THRU FROM CHAFFING THE FLOOR PAN JUST LIKE THE RECALL SAID. FUEL LEAKED OUT UNDER PRESSURE AND I'M LUCKY NO FIRE DEVELOPED. I FEEL THIS RECALL WAS EITHER NOT DONE OR NOT DONE PROPERLY, THERE WAS NOT CHAFF MATERIAL ON THE LINES AS MENTIONED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744324April 21, 2001
ENGINE AND ENGINE COOLING:ENGINE
KNOWN PROBLEM WITH 3.8 ENGINE.. RECALL ON 94'S AND 95'S BUT NONE ON 93'S. I'VE RECEIVED A COPY OF THE RECALL FORD SENT OUT CONCERNING THE 3.8 LITER ENGINE WITH FAULTY HEAD GASKETS. BOTH OF MINE HAD TO BE REPLACED AT A SIGNIFICANT COST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560868April 20, 2001
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
PRIOR TO RECALL NOTICE 01V-031 THE VEHICLE EXPERIENCED ELECTRICAL PROBLEMS WHICH CAUSED THE VEHICLE TO STALL WHILE DRIVING, THE CONSUMER LEFT THE VEHICLE TO GET ASSISTANCE AND UPON RETURNING TO THE VEHICLE HE FOUND THE FRONT OF THE VEHICLE WAS ON FIRE. NLM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#886363April 20, 2001
ELECTRICAL SYSTEM:STARTER ASSEMBLY, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING AT 55-60 MPH CONSUMER TURNED ON AIR CONDITIONER, THEN SMELLED SMOKE. TURNED AIR CONDITIONER OFF. WENT TO PULL OVER, AND BRAKES HAD FAILED. WHEN VEHICLE CAME TO STOP, CONSUMER OPENED HOOD AND SAW FLAMES. PUT FIRE OUT, AND HAD VEHICLE TOWED TO DEALER. DEALER STATED THAT STARTER HAD CAUSED FIRE AND REPLACED STARTER.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#886366April 20, 2001
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
WHEN TURNING KEY TO START VEHICLE THERE IS A LOUD NOISE, NOT CLICKING SOUND, VEHICLE WILL NOT START. CONSUMER HAS TO TAKE KEY OUT OF IGNITION AND TRY AGAIN, A COUPLE OF TIMES BEFORE VEHICLE WILL START. TO DEALER WHO FOUND NOTHING WRONG. COULD BE RECALL ON BATTERY CABLE ROUTING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885953April 16, 2001
SEAT BELTS
AUTOMATIC SEATBELTS GET STUCK IN COLD WEATHER, SOMETIMES IF WEARING BULKY CLOTHES BELTS WILL BE LOOSE, CONSUMER FEELS THIS IS UNSAFE BECAUSE IN AN ACCIDENT CONSUMER MAY NOT BE PROPERLY RESTRAINED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744082April 15, 2001
UNKNOWN OR OTHER
CUPHOLDER SPILLS WHILE TURNING RIGHT OR GOING AROUND CURVES TO THE RIGHT. HAS CAUSED SLIGHT TO MODERATE LOSS OF CONTROL OF VEHICLE. A COUPLE OF OCCASIONS WERE NEAR COLLISIONS. ONE OF WHICH BEING A NEAR HEAD-ON, ALSO THE OCCASION IN WHICH MOST CONTROL WAS LOST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743990April 13, 2001
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
HEAD GASKETS LEAKAGE WATER INTO CYLINDER, CAUSING PROBLEMS TO ENGINE PROFORMANCE-STALLING, DECREASED EXCELERATION, ETC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743999April 13, 2001
UNKNOWN OR OTHER
NUMEROUS TIMES MY FRONT CUPHOLDER HAS COLLAPSED WHILE TURNING A CORNER. IT HAS ALMOST CAUSED AN ACCIDENT ON THREE DIFFERENT OCCASIONS. I HAVE HAD TO PAY TO HAVE MY SEATS AND FLOOR CLEANED AND A VERY GOOD PAIR OF PANTS I OWN ARE RUINED BECAUSE OF SPILLAGE INTO MY LAP. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#744009April 13, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
ALL FOUR COIL SPRINGS ARE BROKEN, THE CAR IS NOT SAFE TO OPERATE,IT HAS NEVER BEEN TOWED OR TOWED ANYTHING. IT HAS NEVER BEEN OVERLOADED. IT HAS NEVER BEEN RACED OR ABUSED. I FIND IT HARD TO BELIEVE THAT ALL FOUR COIL SPRINGS WOULD FAIL AT THE SAME TIME, OTHER THAN BY FAULTY MANUFACTURING . THEY MUST HAVE NOT BEEN HEAT TREATED PROPERLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743935April 12, 2001
UNKNOWN OR OTHER
THE CUPHOLDER THAT CAME STOCK WITH MY 1999 MERCURY COUGAR IS DEFINITELY A SAFETY HAZARD. I WORK AT INTEL, WHERE SAFETY IS OUR NUMBER ONE PRIORITY. WHEN IN USE, ANYTHING THAT IS SET INTO THE CUPHOLDER ENDS UP ON THE DRIVERS LAP IN THE EVENT OF A RIGHT HAND TURN. THIS HAS ALMOST CAUSED ACCIDENTS FOR ME, ON TOP OF RUINING MY CLOTHING. THESE CUPHOLDERS WERE REPLACED ON THE 2000 MODEL YEAR, BUT THOSE OF US WITH THE 1999 ENDED UP WITH UNSAFE EQUIPMENT. I THINK FORD NEEDS TO RECALL THE POORLY ENGINEERED PART TO PREVENT FUTURE INJURIES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743878April 11, 2001
UNKNOWN OR OTHER
THIS IS A VERY POORLY DESIGNED CUP HOLDER. I HAVE NOT GOTTEN INTO A ACCIDENT BUT HAVE COME CLOSE. TO USE IT YOU MUST HOLD THE CUP OR IT WILL FLIP OVER AND SPILL ON YOU BECAUSE OF THE DESIGN. IT IS SIMPLE UNSAFE TO HAVE TO HOLD A CUP IN THE CUP HOLDER WHILE MAKING TURNS WITH A MANUAL TRANSMISSION. IT IS NOT POSSIBLE TO SHIFT STEER AND HOLD THE BEVERAGE IN THE CUP HOLDER AT THE SAME TIME. IF YOU DO NOT HOLD THE CUP HOLDER YOU DRINK WILL SPILL ON YOU CAUSING SERIOUS PROBLEMS THE LEAST OF WHICH IS LACK OF ATTENTION TO THE ROAD AND AN ACCIDENT. PLEASE INVESTIGATE THIS I KNOW IT SOUNDS TRIVIAL BUT IF YOU LOOK AT ONE OF THESE 99 CUP HOLDERS YOU WILL SEE THE PROBLEM THAT IT CAUSES AND HOW IF WILL CAUSE ACCIDENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743903April 11, 2001
UNKNOWN OR OTHER
SEVERAL TIMES WHEN I HAVE HAD DRINKS IN THE CUP HOLDER AND MADE A RIGHT HAND TURN THE DRINK HAS SPILLED ON ME AND CAUSED ME TO LOSE CONTROL OF THE CAR TEMPORARILY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743912April 11, 2001
UNKNOWN OR OTHER
THE CUP HOLDER IN THE COUGAR'S CENTER CONSOLE SPILLS ON EVERY OCCASION. IT HAS HAPPENED COUNTLESS NUMBERS OF TIMES, AND IS A SAFETY RISK. I CAN'T THINK OF HOW MANY TIMES I'VE NEARLY GOTTEN INTO AN ACCIDENT BECAUSE OF MY MALFUNCTIONING CUP HOLDER TIPPING OVER AND SPILLING MY DRINK ALL OVER THE CAR, AND ALL OVER MY LAP. IT SEEMS LOGICAL THAT FORD REPLACE THESE CONSOLES WITHOUT CHARGE WITH THE NEW CONSOLE, WHERE THEY FIXED THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743914April 11, 2001
UNKNOWN OR OTHER
I HAVE SPILLED COFFEE TWICE WHILE TURNING RIGHT...CUPHOLDER DOES NOT HOLD...HOT COFFEE ON LAP WHILE DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9002243April 10, 2001
TIRES:TREAD/BELT
VEHICLE STARTED SHAKING, THE TIRES WERE DEFECTIVE, THE DEALER CALLED IT PLY-SEPERATION. TWO DAYS LATER ANOTHER TIRE HAD THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743755April 9, 2001
UNKNOWN OR OTHER
THE CUP HOLDER WILL SPILL ANY DRINK ON ANY RIGHT HAND TURN IN EXCESS OF 20 MPH. I HAVE GOTTEN IN MANY "CLOSE CALL" ACCIDENTS BECAUSE OF THIS, AND DO NOT WANT TO JEOPARDIZE MY SAFETY ANY FURTHER FOR A SPILLED DRINK OR COFFEE. I AM CONSTANTLY CLEANING MY SEATS AND REPLACING MY PANTS. I KNOW OF MANY OTHER OWNERS WITH THE SAME PROBLEM. SINCE MID-2000 FORD HAS BEEN USING A DIFFENRENT STYLE CONSOLE WITH A FUNCTIONAL BUILT-IN CUP HOLDER SO THEY ARE AWARE OF THE PROBLEM, HOWEVER THEY WILL NOT HELP OUT THOSES OWNERS WHO HAVE THE OLDER STYLE CONSOLE WITH THE NON-FUNCTIONAL CUP HOLDER. PLEASE CONTACT ME IF YOU HAVE ANY OTHER QUESTIONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743756April 9, 2001
UNKNOWN OR OTHER
THE CUPHOLDER HAD A 12 OZ CUP OF COFFEE IN IT ON MY WAY TO PROM. THE COFFEE SPILLED ON MY RENTED TUX. SINCE THEN, IT IS ESTIMATED I HAVE SPILLED SOME TYPE OF BEVERAGE 100 TIMES. THE CUP HOLDER IS EXTREMELY FLIMSY AND WEAK. ANY RIGHT HAND TURN RESULTS IN A SPILLED DRINK IN MY LAP. I'M QUITE SICK OF IT. FORD REPLACED THE CUPHOLDERS IN 2000 BECUASE OF SO MANY COMPLAINTS. THEY WANT $200 DOLLARS TO PUT A NEW CUPHOLDER IN MY CAR. I THINK THERE SHOULD BE A RECALL BEFORE SOMEONE BURNS THEMSELVES AND CAUSES AN ACCIDENT AND KILLS SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743766April 9, 2001
UNKNOWN OR OTHER
I HAVE ALMOST BEEN IN TWO ACCIDENTS, AND RAN OVER A CURB BECAUSE OF THE DESIGN OF THIS CUP HOLDER. IT HAS SPILLED 3 DRINKS INTO MY LAP SO FAR. THEY CHANGED THEM HALFWAY THROUGH THE MODEL YEAR. I THINK THEY SHOULD ALL BE RECALLED AND REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743775April 9, 2001
UNKNOWN OR OTHER
CUP HOLDER CONTINUALLY SPILLS DRINK DURING REGULAR LH OR RH TURN. HAS NEARLY RESULTED IN AN ACCIDENT ON SEVERAL OCCASIONS (THROUGH LUNGING TO CATCH SPILLED DRINK AND LOSING CONTROL OF VEHICLE) HAS ALSO DAMAGED SEATING FABRIC. CURRENTLY DRIVE WITH ONLY ONE HAND ON WHEEL WHILE COMPLETING A TURN IN ORDER TO SUPPORT DRINK. THIS IS AN ACCIDENT WAITING TO HAPPEN. MOST OTHER OWNERS OF SAME TYPE CAR ARE IN AGREEMENT ON THIS FACT. FORD HAS CHANGED DESIGN IN CURRENT 2001 MODEL TO ADDRESS PROBLEM - PROBLEM ACKNOWLEDGED INTERNALLY. PREVIOUS YEARS SHOULD BE RECALLED AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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