Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11366677October 27, 2020
ENGINE, POWER TRAIN
TRANSMISSION WAS NOT SHIFTING PROPERLY. THE MERCEDES DEALERSHIP SAYS THAT THE RADIATOR LEAKED WATER INTO THE TRANSMISSION CAUSING DAMAGE TO THE TRANSMISSION AND POSSIBLY THE TORQUE CONVERTER. OUR MERCEDES ONLY HAS 44,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366412October 26, 2020
FUEL/PROPULSION SYSTEM
I INHERITED THIS VEHICLE FROM MY FATHER AND WHEN I FUEL UP THE SMELL OF GAS IS OVERPOWERING. I CHANGED HOSES AND GASKETS IN 2018 AND WAS OK UNTIL 3 MONTHS AGO. NOW IT ALWAYS SMELLS LIKE GAS TO THE POINT OF LIGHT-HEADED AND VOMITING. CALLED MERCEDES THERE WAS AN ACTIVE RECALL THAT EXPIRED IN 2019 BUT I HAD NEVER RECEIVED NOTICES AND SPOKE TO MY MOTHER THAT ALSO NEVER RECEIVED. MERCEDES ADMITTED THEY HAD INCORRECT ADDRESS SO THEY WERE SENDING TO A DECEASED PERSON TO WRONG ADDRESS. BUT SINCE IT IS EXPIRED, THERE IS NOTHING I CAN DO FOR A FAULTY FUEL TANK THAT IS EXTREMELY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366428October 26, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED MERCEDES-BENZ OF CHERRY HILL (2151 NJ-70, CHERRY HILL, NJ 08002; (856) 663-3200) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366571October 26, 2020
AIR BAGS
I RECEIVED A LETTER OVER 2 YEARS AGO AND HAVE CALLED MB REPEATEDLY ABOUT THE REPAIR. THEY SAY IT HASN'T BEEN RESOLVED YET BUT ONCE THEY DO THEY WILL LET OWNERS KNOW. AS BEST I CAN TELL THE ISSUE IS NOT REPLACING THE FAULTY AIRBAG BECAUSE THEY DON'T WANT TO OUTLAY THE COST. BMW TRIED THIS WITH ANOTHER CAR I OWNED AND AFTER SEVERAL CALLS THEY FINALLY SENT A REPLACEMENT TO THE DEALER AND REPLACED IT,. HOW IS IT MB CAN KEEP GOING ON ALMOST 3 YEARS WITHOUT DOING ANYTHING? IF MY CHILD GETS HURT DUE TO THIS I WOULD BE FORCED TO PURSUE LITIGATION. IT SEEMS LIKE THEY ARE JUST DRAGGING THEIR FEET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366193October 24, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
TRUNK HAS OPENED 6 - 8 TIMES ON ITS OWN. IN JUST OVER 5,000 MILES OF OWNERSHIP AND TWO DOCUMENTED ATTEMPTS TO REPAIR THE PROBLEM PERSISTS. THE TRUNK OPENS ON ITS OWN IN NEARLY ANY COMBINATION OF; IN MOTION, STOPPED, IN GEAR, OUT OF GEAR, MODERATE SPEED (40-50 MPH), LOW SPEED (A CRAWL) COOL TEMPS., WARM TEMPS., TOP UP, TOP DOWN. I HAVE EVEN TRIED, WHILE THE CAR IS IN MOTION, TO DELIBERATELY OPEN THE TRUNK WITH THE KEY FOB AND WITH THE DOOR MOUNTED RELEASE. IT DID NOT OPEN WHEN I TRIED TO REPLICATE AN UNINTENTIONAL OPENING. MOST RECENT INCIDENT, 10/24/2020- WHILE IN MY GARAGE, TEMPERATURE COOL ~ 65 DEGREES, KEY IN IGNITION ENGINE AND RUNNING FOR ABOUT 1-2 MINUTES, BOTH CAR DOORS CLOSED, PUTTING ON SEAT BELT, EMERGENCY BRAKE STILL ON, STILL IN PARK, HEARD THE TRUNK POP OPEN. CONFIRMED THE OPEN TRUNK IN THE REAR-VIEW MIRROR. THE EIGHT + MONTHS BETWEEN THIS OCCURRENCE AND THE LAST ATTEMPT TO REPAIR IS MISLEADING AS THE CAR'S BEEN DRIVEN LESS THAN 500 MILES BETWEEN THE LAST REPAIR AND WHEN THE TRUNK OPENED ON ITS OWN THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365973October 23, 2020
SERVICE BRAKES
I WAS DRIVING AND ALMOST HIT THE CAR IN FRONT OF ME AND THE BRAKES LIGHT WENT ON "LOW FLUID" TAKING IT TO MANHATTAN BENZ AND THEY CHARGE ME $8614.50 BECAUSE THEY HAVE TO REPLACE ALL THE RUSTED BRAKE LINES. IAM 80 AND MAX. DRIVING 5000MILES/YR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365498October 21, 2020
AIR BAGS
INFORMED BY A MERCEDES BENZ DEALER THAT MY SRS IS NOT FUNCTIONING CORRECT. AND THAT THE AIR BAGS COULD DEPLOY UPON MINOR/LIGHT IMPACT. SRS LIGHT IS DISPLAYED!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365509October 21, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE SUN ROOF DETACHED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO NEW COUNTRY MOTOR CARS (1 WESTON ST, HARTFORD, CT 06120) WHERE THE SUN ROOF WAS INSPECTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365290October 20, 2020
ENGINE, UNKNOWN OR OTHER
THE VEHICLE JUST CAUGHT ON FIRE WHICH LOOKS LIKE IT STARTED SOMEWHERE IN THE ENGINE WHILE BEING PARKED.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11365385October 20, 2020
FUEL/PROPULSION SYSTEM
GASOLINE ODOR IS NOTICED WHEN FUEL IS ADDED TO THE FUEL TANK. IT IS VERY NOTICEABLE WHEN CAR IS PARKED IN THE GARAGE FOR OVER 5 MINUTES AFTER A RECENT FUEL FILL. THE ODOR IS VERY STRONG AND HAS CAUSED HOUSEHOLD MEMBERS TO HAVE HEADACHES. I AM FORCED TO PARK THE CAR OUTSIDE DUE TO THIS ODOR. I ALSO NOTICED GASOLINE SPILLING ON THE FLOOR NEAR THE FUEL TANK AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365012October 18, 2020
AIR BAGS, ELECTRICAL SYSTEM, STEERING
RECALL NOTICES AND FAILURE TO PROVIDE A REMEDY FOR STEERING COLUMN ISSUES, ETC. WHICH PRESENT POTENTIAL FOR DANGEROUS AIRBAG DEPLOYMENT, HAVE SURFACED NO RESOLUTION. DEALERSHIPS HAVE IGNORED QUESTIONS AND REPRESENTATIVES HAVE BEEN HOSTILE WHEN ASKED ABOUT NUMEROUS SAFETY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364638October 16, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL NUMBER: 17V017000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF RALEIGH (5607 CAPITAL BLVD, RALEIGH, NC 27616) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364714October 16, 2020
AIR BAGS
THIS IS A COMPLAINT ABOUT THE LACK OF RESPONSE BY MERCEDES BENZ IN REPLACING THE DEFECTIVE TAKATA PASSENGER AIRBAG. MY UNDERSTANDING IS THAT MERCEDES BENZ HAS ADDRESSED ONLY 35% OF RECALLED MODELS AS OPPOSED TO HONDA WHO HAS ALREADY RESPONDED TO 85% OF THE RECALLED MODELS, REPLACING THE DEFECTIVE AIRBAGS IN QUESTION. I CALLED THE DAYTONA MERCEDES BENZ DEALER WHEN I RECEIVED THE RECALL NOTICE IN JANUARY 2019 REQUESTING THAT THE DEFECTIVE PASSENGER AIRBAG BE REPLACED. THEY REPLIED THAT THE PART WAS NOT AVAILABLE AND WOULD NOTIFY ME WHEN IT WOULD BE AVAILABLE. AS OF TWO DAYS AGO, OCTOBER 14, 2020 I HAD NOT HEARD FROM THE DEALER OR FROM MERCEDES BENZ. SINCE THEN I HAVE FOUND DOCUMENTATION AS TO THE DANGER OF THIS AIRBAG AND HOW IT HAS KILLED OR INJURED HUNDREDS OF PEOPLE. ARE WE EXPECTED TO DRIVE THIS CAR UNDER THESE CONDITIONS? DOES MERCEDES BENZ GIVE A HOOT ABOUT ITS CUSTOMERS? I AM NOT DRIVING MY CAR BECAUSE IT DOESN'T TAKE MUCH FOR THESE AIRBAGS TO DEPLOY. THE CAR HAS BEEN SITTING IN MY GARAGE EVEN THOUGH I AM PAYING TAXES AND INSURANCE ON IT. I AM 79 YEARS OLD LIVING ON A SMALL PENSION AND DO NOT THINK I WILL BE ABLE TO SELL THIS CAR WITH THIS RECALL PENDING. YESTERDAY I CALLED MERCEDES BENZ CUSTOMER SERVICE AND THEY REPLIED THAT THE PART WILL BE AVAILABLE IN NOVEMBER 2020. I AM FILING THIS CLAIM WITH NHTSA TO NOTIFY YOU THAT I AM ONE OF THE AFFECTED CUSTOMERS AND WILL BE NOTIFYING YOU AGAIN WHETHER OR NOT THE PART IS REPLACED IN NOVEMBER. FOLLOW THROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364352October 14, 2020
FUEL/PROPULSION SYSTEM
STRONG FUEL ODOR AFTER TOPPING OFF. I DROVE THE VEHICLE AND IT STARTED TO LOSE POWER AND STALLED ON THE ROAD. THE CAR WAS TOWED IN THE MERCEDES BENZ DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364187October 13, 2020
FUEL/PROPULSION SYSTEM
STRONG GASOLINE ODOR IN THE BACK OF THE CAR AFTER FILLING UP THE TANK. DEALERSHIP CONFIRMED THAT THE TANK NEEDS TO BE REPLACED. THIS ISSUE WAS COVERED AT SOME POINT BUT WAS NEVER DONE TO THIS SPECIFIC CAR VRTC-DCD-3206. I PURCHASED THE CAR A FEW WEEKS AGO AND WAS TOLD BY MB THAT THE PREVIOUS OWNER REFUSED TO DO THE FIX/SERVICE. THE PROBLEM IS STILL THERE THE CABIN HAS AN INCREDIBLY STRONG ODOR OF GASOLINE. IF THE FIX WAS OFFERED AT SOME POINT AND WAS NEVER DONE, WHY CANT THEY PERFORM IT NOW? QUOTE FOR FIX ATTACHED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363608October 9, 2020
STEERING
POWER STEERING MALFUNCTION
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11363212October 7, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED MERCEDES-BENZ MANHATTAN (770 11TH AVE, NEW YORK, NY 10019; (212) 629-1600) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363069October 6, 2020
FUEL/PROPULSION SYSTEM
EXTREME SMELL OF FUEL WHEN MAKING SHARP OR EXTENDED TURNS (FREEWAY ON/OFF RAMPS). ESPECIALLY, WHEN FULL TANK IS FULL. CALLED LOCAL DEALER AND MBUSA WAS TOLD THIS IS NOT COVERED UNDER THE 15 YEAR ' FUEL LEAK' EXTENDED WARRANTY! PLEASE NOTE THE PUDDLING OF FUEL NEAR THE BOTTOM OF WIRE HARNESS IN PICTURE ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363077October 6, 2020
SERVICE BRAKES
BRAKE FAILURE WHILE DRIVING ON FREEWAY. REDUCED BRAKING MESSAGE , ESP MESSAGE, AND 'STOP' ON SPEEDOMETER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362961October 6, 2020
POWER TRAIN
AT 80MPH, THE FRONT DRIVESHAFT U-JOINT FAILED, WHICH CAUSED A LOSS OF POWER AND A LOUD CLUNKING SOUND. VEHICLE WOULD NOT MOVE ON ITS OWN POWER. TEARDOWN SHOWED A COMPLETELY DESTROYED FRONT DRIVESHAFT U-JOINT, DAMAGE TO HEAT SHIELDING, DAMAGE TO OXYGEN SENSORS, DAMAGE TO THE CATALYTIC CONVERTER, ALONG WITH SUPERFICIAL DAMAGE TO THE BELLHOUSING AND MISSING BRACKETS. FAILURE IS SUSPECTED TO THE GEOMETRY OF THE FRONT DRIVESHAFT, WHICH CONNECTS AT AN ANGLE FROM THE TRANSFER CASE TO THE FRONT DIFFERENTIAL ON 4MATIC-EQUIPPED VEHICLES. THIS INTRODUCES ADDITIONAL STRESS TO THE U-JOINT, MAKING IT PRONE TO FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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