Mazda CX-5 Complaints

346 consumer complaints on file.

#11511443March 12, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
When driving in the wind at speeds greater than 50mph , there is an extremely loud high pitched reedy noise. I have many videos of this and Mazda won’t address it/says it’s not an issue. I travel for work in SD, a very windy state, and often listen to this sound 2+ hours straight and can’t hear any music/phone calls/audiobooks over the noise. It is dangerous because I can’t hear anything but this, and it causes a lot of stress/anxiety/overstimulation. I wish I never bought this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510871March 8, 2023
ENGINE
The engine low oil light comes on every ~3000 miles when Mazda recommends an oil change at every 7,500 miles. For some reason this engine eats oil and has consistently reproduced the check engine light every 3k miles. Mazda hasn't issued an official recall but has published a technical service bulletin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510068March 3, 2023
ENGINE
Engine burns excess oil and must be topped off before service is due. The dealership acknowledges this is a problem on all 2021 Mazda turbo engines. Mazda has no fix. The first time occurred when I was driving in the country in July 2022 and the check oil light came on. Today, March 3, my check oil light lit up. I am not due for service for another 1800 miles. I have read it is a valve stem problem which causes oil to leak into the engine which can cause the car to stall among other issues such as unnecessary wear and tear. A class action suit has been filed in California (Heinz vs Mazda) November 15, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509129February 25, 2023
ENGINE, SERVICE BRAKES
The car is consuming excessive engine oil. Between 3000-4000 miles the low engine oil light comes on. I was on the highway and had to pull over. I was told we don’t need oil change until 5000 miles. Not feeling safe to drive long distance. Dealership acknowledged seal is causing the leaks, but said Mazda won’t cover the cost unless check engine light is on. Also the break pads are moving slightly when breaking, dealership said it’s normal due to break pads are moving back and forth when breaking. However, I can hear the breaks clicking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508492February 22, 2023
UNKNOWN OR OTHER
My 2022 CX5 sunroof exploded while driving on highway, glass fragments were caught by the shade so no one was injured thankfully. But this could have easily caused bodily injuries if the shade was open. The loud explosion and glass fragments could have distracted/impair the driver, leading to a serious incident. I do not suspect it is caused by impacts from debris since there was no large vehicles around me at the time of explosion and no other impact noise was heard at the same time. There are other similar incidents regarding sunroof explosion that were posted online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508447February 21, 2023
UNKNOWN OR OTHER
I was driving down the highway and heard a loud bang, sounded like a gun had gone off. I looked at my windshield thinking maybe something hit, but nothing shot back at me and there was nothing on my windshield. I took a look at my back windshield and it was completely fine so I was under the impression maybe I ran something over, but about 45 seconds later i heard the airflow coming from the top of my car. I uncovered my sunroof shade and it is completely shattered. I took it up to my dealership and they are declining to cover the damages according to my car manufacturer. This has happened to multiple people who have the same make and model vehicle as me as there is a forum website for my exact vehicle, and others who have had this happen to them have reported it to their manufacturers as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507629February 16, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2022 Mazda CX-5. The contact stated while driving at an undisclosed speed with the heater activated, the contact heard an abnormal explosion. The contact stated that the sunroof had exploded without impact. There was no warning prior to the failure. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacture was not notified of the failure. The failure mileage was approximately 188,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506283February 8, 2023
POWER TRAIN, ENGINE
My car is a 2021 CX-5, Turboed AWD vehicle. It keeps consuming oil. I took it to the dealership, Sandy Sansing Mazda in Pensacola, where I purchased the car. The technicians informed me that these models are known to consume oil. They did not tell me that when I bought it in September of 2022! They had a technical service bulletin, which works as a policy for the company, with a range of VIN numbers that indicated the vehicles with those VIN numbers are likely to have a manufacturing defect that allows oil to leak into the combustion chamber. My car's VIN number falls within that range. While I purchased this vehicle to drive long distances, including to see and care for my mother in NC, who was recently diagnosed with terminal brain cancer, and to Alaska from FL, my newish (pre-certified) car runs out of oil quickly. It must be causing internal damage (plugs, wires, exhaust, and the cylinders). When I asked the Mazda techs to fix the issue, they informed me they would not uphold the warranty, because I put oil in the vehicle. I was 400 miles away from home on a trip, on a Sunday, when a light in my car came on that indicated the car was low on oil. Why wouldn't I put oil in it? It is not safe to drive a vehicle with no oil, as it could cause the engine to stop working. One time, my oil pump went out in a 2002 Tacoma, and my camshaft welded itself together, or to other parts of the engine, at 70 mph down a highway. I lost power steering, power brakes, power in general. The timing belt was instantly shredded. It's not safe to drive cars that consume oil so rapidly between recommended changes. Mazda would not uphold their warranty responsibly, and they have known about the defect for some time, yet they are still selling cars that are unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505349February 3, 2023
POWER TRAIN, STEERING
The contact owns a 2022 Mazda CX-5. The contact stated that while driving from a stationary position, the vehicle failed to properly accelerate while depressing the accelerator pedal. The contact indicated that the vehicle would not immediately respond and would drive very slowly before accelerating. Additionally, while driving around corners the steering wheel was very difficult to maneuver, making the vehicle difficult to control. The vehicle was taken to the local dealer who was unable to identify a cause for the failure of the vehicle. The failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503897January 26, 2023
UNKNOWN OR OTHER
4 month old car and brakes are rusted and rotor is warped. The car is shaky and rear right side grinder. Mechanic said it was safe to drive and that it was a “user error” for being to hard on the brakes. They said they inspected the vehicle and could not determine the “brown liquid” was. They cleaned what I assume was rust and claimed it was safe to drive again. Two weeks and three drives later it is grinding again, smelling smoky, and shaking. I feel unsafe driving the car. There were no warnings or messages when the symptoms first appeared. The car is available for inspection upon request. Although it has not directly put anyone at risk yet, I believe it is a matter of time before myself or someone else gets injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502968January 21, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I experienced a sudden unintended acceleration incident. I pulled into my driveway and stopped the vehicle with my foot firmly on the brake since my driveway is sloped. I pushed the garage door opener remote when suddenly the vehicle accelerated and shot forward hitting the garage door. There was no brake action and all backup systems failed. There was no Automatic Emergency Braking or Forward Collision Warning. There were no warning lights displayed. No airbags were deployed. If the garage door had been open, the vehicle would have hit a concrete wall in the garage. The vehicle was taken to the Mazda dealership and a full circle inspection and diagnostic check. Mazda found no codes and everything was working as designed in vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501770January 14, 2023
ENGINE
Low engine oil light appeared despite standard maintenance service and oil change at Mazda dealer the prior month. Service technician confirmed oil was low by 1 and 3/4 quarts and added oil. Mazda dealership advised there is a service bulletin for my vehicle with this problem dating back to 2021, and that the problem is likely due to a faulty valve, but that they have no planned fix available. I am concerned about the long-term damage of engine oil continually leaking into the combustion chamber. Mazda should be asked to fix this for car owners, not simply top off our oil each time that it leaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501756January 14, 2023
POWER TRAIN
It appears that my car has the check oil level light coming on at approximately 3000 to 4000 miles after an oil change. This seems like a safety issue to me because a brand new car should not be burning a quart of oil at this interval.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501356January 11, 2023
VEHICLE SPEED CONTROL, ENGINE
Unexpected acceleration ___ While stopped on a slight downgrade, RPM suddenly increased and vehicle lurched forward. Applying more pressure to brake stopped movement. I forced transmission into park. Took foot off brake, RPM still high. Tapped accelerator, RPM dropped to normal idle. Fortunately, there were no vehicles in front of mine and cross traffic was not present. Vehicle did not enter intersection. I drive single footed and shoe did not overlap brake and accelerator. The day was clear 37F, dry. Vehicle had made 3 short trips prior so engine was up to temperature, 35 miles total over 2 hours. Cruise control was not engaged and had not been used in two days. This issue has not been reported to dealer. There were no warning lights or other indications of problems. The vehicle has driven normally since. I have not been able to reproduce the issue. ____ A similar issue happened two months prior. Circumstances were not the same. Intersection was flat, engine was not up to temperature, removing pressure from brake pedal was enough to stop high RPM. Attributed instance to the shoes I was wearing. The running shoes were thicker and wider than I normally wear while driving. I believed I may have pressed both brake and accelerator without realizing it since reducing pressure corrected the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500843January 9, 2023
POWER TRAIN, ENGINE
The contact owns a 2022 Mazda CX-5. The contact stated that while driving at an undisclosed speed, the engine revved loudly while the RPM fluctuated above 5,000 RPM. The vehicle was taken to the dealer, where the control valve body assembly and control valve were replaced; however, the failure recurred. The vehicle was taken back to the dealer, and the dealer replaced the transmission. The failure recurred, and the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 3,963.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500032January 3, 2023
ENGINE
oil consumption on a 2021 Turbo CX-5. problem has been reproduced and confirmed by dealer. warning lights twice. first time told it was normal. happened twice. only on my third maintenance oil change was it acknowledged. had to do a lot of research on my own. caused enormous stress to existing mental health issues. would not have even been addressed had i not stated the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498888December 26, 2022
ENGINE
Engine is either burning or leaking oil. The low oil light flashed after a 2hr highway trip (traveling to my parent's house for Christmas with my wife), low oil was confirmed the following day via dipstick. Oil was changed at the dealership about 4 months ago, mileage is under 24k miles. Looks to be related to this service bulletin, which still does not appear to have a fix or recall associated with it. Mazda Oil Consumption TSB Turbo Engines Components: ENGINE AND ENGINE COOLING, TIRES, ELECTRICAL SYSTEM NHTSA ID Number: 10202685 Manufacturer Communication Number: 01-012-21-3832 5 Affected Products Vehicles MAKE MODEL YEAR MAZDA CX-30 2021 MAZDA CX-5 2021 MAZDA CX-9 2021 MAZDA MAZDA3 2021 MAZDA MAZDA6 2021 Summary Some vehicles may have a LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Upon inspecting the engine oil level, the level is found to be low and there doesn't appear to be any trace of oil leakage in the engine compartment. This concern usually occurs when the mileage reaches approximately 3,100 - 4,700 miles (5,000 - 7,500km) and may also occur again after replacing or topping off the engine oil. The root cause of this concern has not been identified yet, therefore a repair procedure will be announced at a later date. Since this issue has been reported after a valve stem seal modification, it is very likely that valve stem seal damage is causing oil to leak into the combustion chamber.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498637December 23, 2022
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2022 Mazda CX-5. The contact stated while driving at various speeds, the vehicle stalled without warning. The contact stated that moments after the vehicle stalled, the vehicle independently accelerated. There were no warning lights illuminated. The contact stated that there was an abnormal fuel and burning odor inside the vehicle. The vehicle was taken to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,314.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497926December 18, 2022
UNKNOWN OR OTHER
The car has a key fob which is supposed to automatically lock the car when you walk away (and unlock when you press a button on the door handle when the fob is in close proximity). My car sometimes does not lock when I walk away. They encourage relying on this method, and so sometimes I return to my car, and it is unlocked. I consider this a safety issue both from a personal safety standpoint and from a car theft/ interior item theft standpoint. I have tried discussing this with the dealership repair department, but they mansplain to me that you have to walk FAR away for the lock to activate (which is actually directly contrary to the owner's manual for this model, as well as my personal experience).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497124December 12, 2022
POWER TRAIN, ENGINE
When I reached 7000 miles on my car the low oil light came one. I immediately drove it to the dealership - ending a vacation early as I thought something was seriously wrong with the car. I got to dealership and they blamed me for getting an oil change at a competitor and not putting in enough oil. They then changed the oil and again at 12000 the low oil light came on. There seems to be an oil consumption issue that Mazda is NOT admitting to or fixing. Every time I drive more than 4500 miles the car is 1/2 a quart low and it warns me. Now the dealership wants me to spend HUNDREDS of dollars on a vehicle in warranty for oil consumption testing....though there is no leak and no soot in the tail pipe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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