Mazda CX-5 Service Bulletins (2023)

282 manufacturer communications on file.

• August 1, 2025•Document ID: 11021395

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  09-030-25

  Date Added:

  August 5, 2025

  Manufacturer:

  MAZDA

  Summary

  The front seats on some vehicles (equipped with 6-way power seats) may not slide forward or backward when operating the power seat slide switch. This concern may be caused by a previous power seat switch shape modification where the strength was insufficient and caused the switch lever to break, resulting in inoperative seat operation. To eliminate this concern, the shape of the power seat switch has been returned to its previous shape.

  Associated Products (3)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-5
  Associated Documents

  • DownloadMC-11021395-0001.pdf↗
• July 30, 2025•Document ID: 11021392

  Service Bulletin/Repair Instructions
  EXTERIOR LIGHTING

  Mfr Comm. #:

  09-029-25

  Date Added:

  August 5, 2025

  Manufacturer:

  MAZDA

  Summary

  Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matter during the manufacturing process and the fan motor bearing may become worn out during use. To eliminate this concern, the fan motor has been modified. NOTE: It is normal for some noise to occur within the first few seconds after starting the engine, when the front combination lights perform a self check (sweep).

  Associated Products (18)

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  Associated Documents

  • DownloadMC-11021392-0001.pdf↗
• July 14, 2025•Document ID: 11021499

  Service Bulletin/Repair Instructions
  EXTERIOR LIGHTING; ENGINE; UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-023-25a

  Date Added:

  August 5, 2025

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

  Associated Products (29)

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  Associated Documents

  • DownloadMC-11021499-0001.pdf↗
• July 14, 2025•Document ID: 11021498

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-017-25b

  Date Added:

  August 5, 2025

  Manufacturer:

  MAZDA

  Summary

  Mazda Connected Services - Frequently Asked Questions (FAQ)

  Associated Products (29)

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  Associated Documents

  • DownloadMC-11021498-0001.pdf↗
• June 19, 2025•Document ID: 11020039

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-032-25

  Date Added:

  July 2, 2025

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement. Foreign debris on the blower motor after servicing the cabin air filter may be the cause. During the removal of the cabin air filter, foreign debris (leaves, dust, dirt....ect.) may fall on the blower motor causing a fluttering type noise or odor.

  Associated Products (33)

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  Associated Documents

  • DownloadMC-11020039-0001.pdf↗
• June 18, 2025•Document ID: 11020038

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-031-25

  Date Added:

  July 2, 2025

  Manufacturer:

  MAZDA

  Summary

  Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

  Associated Products (34)

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  Associated Documents

  • DownloadMC-11020038-0001.pdf↗
• June 6, 2025•Document ID: 11020037

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  SA-030-25

  Date Added:

  July 2, 2025

  Manufacturer:

  MAZDA

  Summary

  A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their vehicles in and out of their garages to wash the vehicle, etc.). This condition may also occur if the engine is not allowed to warm up after multiple cold starts.

  Associated Products (20)

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  Associated Documents

  • DownloadMC-11020037-0001.pdf↗
• June 3, 2025•Document ID: 11020036

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-029-25

  Date Added:

  July 2, 2025

  Manufacturer:

  MAZDA

  Summary

  This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.

  Associated Products (27)

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  Associated Documents

  • DownloadMC-11020036-0001.pdf↗
• June 3, 2025•Document ID: 11020035

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-007-25a

  Date Added:

  July 2, 2025

  Manufacturer:

  MAZDA

  Summary

  The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result

  Associated Products (34)

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  Associated Documents

  • DownloadMC-11020035-0001.pdf↗
• May 22, 2025•Document ID: 11019097

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  09-024-25

  Date Added:

  June 4, 2025

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror. 2. The rearview mirror (1) makes a rattle noise depending on the road surface conditions while driving. This concern is caused during rearview mirror installation. The adhesive is squeezed out between the windshield and the mirror base. The rearview mirror is assembled on top of the overextended adhesive. The adhesive is softened by heat, and loosening screws, results in a rattling concern.

  Associated Products (13)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-52023 Mazda CX-92023 Mazda MX-52022 Mazda CX-52022 Mazda CX-92022 Mazda MX-52021 Mazda CX-32021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda62021 Mazda MX-5
  Associated Documents

  • DownloadMC-11019097-0001.pdf↗
• May 16, 2025•Document ID: 11019180

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-024-25

  Date Added:

  June 5, 2025

  Manufacturer:

  MAZDA

  Summary

  Mazda Navigation Live Traffic information is available on the following 2 systems. SiriusXM® 3 Yr Traffic and Travel Link* Mazda Online Navigation* The table below provides Setting information for both systems. See APPLICABLE MODEL(S)/VINS above to determine how vehicles are equipped. NOTE: When selecting Navigation, data upload may take a few seconds. This is a normal function.

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  Associated Documents

  • DownloadMC-11019180-0001.pdf↗
• May 16, 2025•Document ID: 11019179

  Service Bulletin/Repair Instructions
  EXTERIOR LIGHTING; UNKNOWN OR OTHER; ENGINE; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-023-25

  Date Added:

  June 5, 2025

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

  Associated Products (27)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-5+ 7 more
  Associated Documents

  • DownloadMC-11019179-0001.pdf↗
• May 16, 2025•Document ID: 11019178

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-017-25a

  Date Added:

  June 5, 2025

  Manufacturer:

  MAZDA

  Summary

  Frequently Asked Questions (FAQ) for Mazda Connected Services.

  Associated Products (27)

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  Associated Documents

  • DownloadMC-11019178-0001.pdf↗
• May 16, 2025•Document ID: 11019177

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-012-25a

  Date Added:

  June 5, 2025

  Manufacturer:

  MAZDA

  Summary

  Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

  Associated Products (27)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-5+ 7 more
  Associated Documents

  • DownloadMC-11019177-0001.pdf↗
• April 30, 2025•Document ID: 11017479

  Service Bulletin/Repair Instructions
  LANE DEPARTURE: BLIND SPOT DETECTION; ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-004-25a

  Date Added:

  May 2, 2025

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience "Blind Spot Monitoring Sensor(s) Blocked" displayed in the instrument cluster while driving over 37 mph {60 km/hr.} in areas without structures or buildings around the vehicle. This may be caused by a partial defect in the blind spot monitoring (BSM) control module. To eliminate this concern, the blind spot monitoring (BSM) control module has been modified.

  Associated Products (4)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-52022 Mazda CX-5
  Associated Documents

  • DownloadMC-11017479-0001.pdf↗
• April 25, 2025•Document ID: 11017699

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  07-004-25

  Date Added:

  May 3, 2025

  Manufacturer:

  MAZDA

  Summary

  A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.

  Associated Products (25)

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  Associated Documents

  • DownloadMC-11017699-0001.pdf↗
• April 16, 2025•Document ID: 11017697

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-020-25

  Date Added:

  May 3, 2025

  Manufacturer:

  MAZDA

  Summary

  There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

  Associated Products (31)

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  Associated Documents

  • DownloadMC-11017697-0001.pdf↗
• March 21, 2025•Document ID: 11016237

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ENGINE

  Mfr Comm. #:

  SA-017-25

  Date Added:

  April 1, 2025

  Manufacturer:

  MAZDA

  Summary

  Frequently Asked Questions (FAQ)

  Associated Products (27)

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  Associated Documents

  • DownloadMC-11016237-0001.pdf↗
• March 20, 2025•Document ID: 11016235

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-016-25

  Date Added:

  April 1, 2025

  Manufacturer:

  MAZDA

  Summary

  The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include replacing the breather when replacing the differential with a new unit.

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  Associated Documents

  • DownloadMC-11016235-0001.pdf↗
• March 13, 2025•Document ID: 11016199

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  01-003-25

  Date Added:

  April 1, 2025

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine temperature gauge fluctuates. Low coolant temperature indicator (blue) light stays on longer or turns on while driving. Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable to this service information. If DTC P2B61:00 (Coolant control valve circuit range/performance) accompanies DTC P0126:00, this TSB is not applicable. Diagnose DTCs according to the instructions on MGSS online.

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  Associated Documents

  • DownloadMC-11016199-0001.pdf↗