Lucid Air Complaints

73 consumer complaints on file.

#11510676March 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
Tried to Auto Park the car and almost hit my other car. It didn't recognize the fender of the Tesla. I had to push on brake. I have only tried auto park once. I am pretty sure it would have hit my Tesla. With highway drive assist and steering Icon yellow, the car doesn't maintain the lane and swirl and drifts into the next lane without warning. The color of the steering Icon does change white. This has happened several times mostly as the freeway curves. Once I am able to bring the car back into the lane the steering Icon turn yellow itself, without any intervention from me. As a person is driving and focusing on the road it is not possible to look to the icon. It not only gives false sense of security but also drift is worse then lane assist without drive assist. With lane assist it at least chimes and gives a red color when the car is drifting. current functionality is either faulty or counterintuitive and risky for self and public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509247February 27, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
We have a long, approximately 70 yards, driveway. When backing up and reaching 5 mph the car brakes violently, causing me to make a three-point turn around so I go out facing forward Every software update, and I’ve; lost count in February alone, breaks our profiles and causes me to have to redo our profiles Often, 2 to 3 times per week, while driving in town (not on the highway using “Dream Drive/ Cruise Control”) the car will start to brake, warning me to pay attention and keep my hands on the wheel, all the while I have both hands on the wheel and I am driving the vehicle When starting often times the reverse camera will not work for up to 30 seconds Incorrect mileage range – I charged the vehicle to full with a range of 400 plus mile showing – I drove to Columbus Ohio – 70 miles aways at posted speed limits, with no aggressive acceleration, no additional weight (just me at 180 lbs) and when I reached Columbus I showed a range of 230 miles remaining and when I returned home I was under 100 miles remaining. Recap – range of 437 miles to start, traveled 141 miles, and had 89 miles remaining. The primary reason I purchased the Lucid over other EV manufacturers, was the range. Completely misleading and the car is now used only for local trips/in-town trips.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506846February 12, 2023
UNKNOWN OR OTHER
Actual miles displayed after charge on the display compared to actual are discrepant by about 30%. One my first and second charge I thought I was missing some thing but on one of the charge I noted the car to have charged to 413 miles and shown in the attachment below, I drove 210.2 miles and remaining charge was 64 miles (loss of 139 miles or 33% (139/413). I am not ready to buy the argument that it depends on weather or driving etc. I am living in southern California weather has been 60-80 F. I having driving at 20 -70 miles / hr and using regenerative breaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506843February 12, 2023
UNKNOWN OR OTHER
1. Monitor on dashboard stops functioning and camera views (front and back) are not available. Message on the screen is a yellow "triangle" with "!" and "UNAVAILABLE". Lack of camera view hinders reversing specifically in a parking lot with crossing pedestrians and other cars and hazards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503285January 23, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, SERVICE BRAKES
Incident 1: While driving to work, accelerated to pass a car on the right going approx 45 MPH. The dash showed a RED "Drive System Fault" and the car would no longer accelerate. The steering was fine and I changed to the left lane. After approximately 5 seconds, the dash and all internal screens when blank. I was able to pull off the main road to the entrance of a housing development and coasted to a stop about 20 feet off the main road. There was no power to turn on the flashers to warning other drivers existing the main road. Total time was approximately 10 seconds from warning light to stopped, dead car and approximately 0.2 of a mile. If this had occurred on a highway or a busy street, the car would have died on the main road WITHOUT any lights to signal other drivers. I called roadside assistance. After two attempts, they were able to "reboot" the car. They said I was able to drive it to work and would have a technician call to setup an inspection. The car was inspected and they said there were no issues found. INCIDENT 2: The next time I drove the car after the inspection, I was driving to work. Shortly after turning onto main street going approx 30 MPH, the RED "Drive System Fault" displayed on the dash. Again, I was not able to accelerate, but steering was fine. After approx 2 seconds, all internal screens went blank. I immediately turned into a Shopping Center entrance. The brakes seemed to apply as the car went from slow to complete stop. Total time was approximately 5 from warning light to stopped, dead car and less than 0.1 of a mile. Although all internal screens were blank, the flashers were able to be turned on. Although the flashers also turned off after 15 minutes. The car could not be "rebooted" and had to be towed. If I had not instantly recognized what was occurring, I would not have got the car off the main road. It is likely that if this occurred on the highway, it would have caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498433December 21, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Driving 60mph vehicle shuttered and warning came on saying car was shutting off in 2 minutes. Drove to safe spot with brakes barely working and car shut down on side of road. 6 weeks old and 1,089 miles Concern, what happens at night on highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494228November 19, 2022
SEATS
Seat moved into the full forward and full forward tilt position without warning pinning my knees against the lower dash and my chest against the steering wheel. The manual override buttons on the side of the seat were inoperable to stop the movement. Fortunately this happened prior to leaving the garage. If it would have happened on the highway I would not have been able to control the car. Car is currently not driveable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493695November 15, 2022
POWER TRAIN
The contact owns a 2022 Lucid Air. The contact stated while reversing out of his driveway, the vehicle lost motive power and stalled. The contact stated that the “Drive System Fault” message was displayed. The contact was unable to restart the vehicle. The manufacturer was contacted, and the system was reset. The contact was able to restart the vehicle; however, the failure reoccurred. The manufacturer was contacted again and stated that the vehicle needed to be diagnosed by one of their technicians. The failure mileage was 897.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490910October 26, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ENGINE
My drive system broke while going 70 miles per hour on the highway. Causing me to slow down instantly and gave me 30 seconds to pull over to the side of the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490194October 20, 2022
POWER TRAIN
Summary: Vehicle sometimes drives in the OPPOSITE direction of selected Gear Detail: When changing drive direction in a very specific inclined position, the Lucid Air might drive in the opposite direction to what the driver has selected. Youtube video demonstrating this issue: https://youtu.be/xTdIdEG6aCk What component or system failed or malfunctioned, and is it available for inspection upon request? Drive system malfunctioned. Vehicle drives forward when in Reverse. How was your safety or the safety of others put at risk? Blocked the sidewalk, 9 inches from a wall. Expected the car to move backwards when it moved forward instead. Despite being in the correct gear. We could have easily hit a pedestrian. Has the problem been reproduced or confirmed by a dealer or independent service center? I have reported it to Lucid on all available channels. Have not heard back from them. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487486October 2, 2022
ELECTRICAL SYSTEM, POWER TRAIN
Q: What component or system failed or malfunctioned, and is it available for inspection upon request? A: Car lost all ability to move forward except for a very weak crawl of 1 or 2 miles per hour. The car is with the manufacturer at this point. Q: How was your safety or the safety of others put at risk? A: Car stopped in the middle of traffic with no warning. I had to slowly move the car to the shoulder across lanes of traffic while going 2 mph. Q: Has the problem been reproduced or confirmed by a dealer or independent service center? A: Yes. The problem is a hard failure and was not fixed by rebooting the car while on the shoulder. The car was transported nearly 300 miles to the Chicago service center where it is being diagnosed. Several drivers have reported the same problem on the Lucid Owner’s Forum. Go to https://lucidowners.com/ and search for ‘turtle mode’. Q: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: The car is at the Lucid service center in Chicago (the manufacturer). Q: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A: Car operated normally until the failure occurred. The speedometer was replaced with a red warning symbol and message: ‘Drive System Fault, Pull Over and Contact Customer Care’ .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484693September 15, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2022 Lucid Air. The contact stated that while driving at an undisclosed speed in inclement weather, there was a lightning strike in close proximity, causing the vehicle to lose motive power. The vehicle inadvertently rebooted and the contact was able to park the vehicle next to a residential garage; however, after turning off the vehicle, the vehicle was unable to be restarted. The vehicle was towed to the dealer where it was diagnosed that a battery pack had short-circuited and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the lightning strike was not related to the failure. The failure mileage was 243.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484559September 15, 2022
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My vehicle was in the garage and the drive train failed. No other details were provided to me by the manufacturer. There have been at least four other reports, in which vehicles were on the road when this occurred and the vehicles shutdown with little to no time to find a safe spot to pull over. This seems to be an issue with either the main EV battery or the 12V accessory battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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