Lincoln MKX Complaints

1,418 consumer complaints on file.

#10380628February 4, 2011
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
2007 LINCOLN MKX CAUGHT FIRE. CONSUMER BELIEVES THAT IT CAUGHT FIRE DUE TO A GAS TANK ISSUE ON 2008 LINCOLN MKX VEHICLES WITH GAS TANK PROBLEMS. *KB THE CONSUMER STATED SHE NOTICED FIRE COMING FROM THE REAR OF THE VEHICLE AND WHILE DOING SO, SHE BRIEFLY LEFT THE ROADWAY AND HIT A MAILBOX AND SCHOOL SIGN AND RAN INTO A DITCH. THE CONSUMER TURNED THE VEHICLE OFF AND ATTEMPTED TO EXIT THE DRIVERS SIDE DOOR, BUT THE FLAMES WERE SO INTENSE, THAT HER JACKET CAUGHT ON FIRE. THE CONSUMER IMMEDIATELY CLOSED THE DOOR AS FLAMES WERE EVERYWHERE. THE CONSUMER EVENTUALLY EXITED THE PASSENGER SIDE AND WITHIN SECONDS, THE VEHICLE BEGAN MAKING POPPING SOUNDS AND THEN IT BLEW UP. IT HAD COMPLETELY BURNED BEFORE THE FIRE TRUCKS ARRIVED. THE CONSUMER BELIEVED THE GAS TANK RUPTURED. *JB
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10374850January 5, 2011
SUSPENSION:FRONT, SUSPENSION:REAR, POWER TRAIN
CLICK AND GRINDING FROM FRONT END WHEN TURNING. EVENTUALLY BEARINGS HAD TO BE REPLACED AND IT WAS ONLY 1 YEAR OLD. A COUPLE MONTHS LATER RIGHT FRONT WHEEL BROKE OFF WHILE DRIVING AND ALMOST CRASHED, IT TOOK FORD OVER A MONTH UNTIL I GOT MY VEHICLE BACK, NOW REAR SHOCKS ARE LEAKING AND NEED TO BE REPLACED UNDER WARRANTY, I WAS JUST TOLD TODAY THAT THE TRANSMISSION IS LEAKING DUE TO A FAULTY PART THAT IS BROKEN. THE CAR IS ONLY 3 YEARS OLD! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10370814December 15, 2010
TIRES
MY LEASED CAR FROM VARSITY LINCOLN MERCURY IS SIX WEEKS OLD, MKZ 2011. PART OF THE PRICE NEGOTIATION WAS THAT THE TIRES WOULD BE INCLUDED IF THEY FAILED. TIRES ARE NOT USUALLY INCLUDED BUT MY SALESPERSON KEPT STRONG-ARMING ME TO "INSURE THE TIRES" AND THIS WAS A RED FLAG SO I KEPT REFUSING AND SUGGESTED I WOULD GO ELSEWHERE. ON FRIDAY, DEC. 10,2011, I CAME OUT FROM THE GROCERY AND MY TIRE WAS FLAT. I CALLED MY SALESPERSON WHO LAUGHED AND SAID I WAS UNLUCKY. SHE GAVE ME A NUMBER TO CALL FOR ROAD REPAIR. WITHIN 40 MINUTES HE ARRIVED AND HAD MY SPARE ON. HE SAID NO NAIL, AND IT COULD BE REPAIRED..FOR SURE. BUT, THE NEXT MORNING AT THE DEALERSHIP, I WAS TOLD I NEEDED A NEW TIRE AND IF IT WAS HIM, HE WOULD INSURE THE TIRES. $338.45 LATER I LEFT!! WAS IT BECAUSE I AM AN ELDERLY WOMAN? WHAT HAPPENED TO THEIR PROMISES?? I CALLED MY SALESPERSON WHO SAID REMINDED ME THAT I WAS PAYING 200 DOLLARS LESS ON MY LEASE MONTHLY WITH THEM THAN WITH MY ACURA.? SHE ALSO SAID THAT THE SHE CHECKED AND THE TIRE WAS SLASHED!!!!!! NO WAY!!!! MY SALESPERSON SAID THE 338.45 INCLUDED NINETY DOLLARS FOR INSURANCE ON THE TIRES . THE SALESPERSON ALSO REMINDED ME THAT FROM CONSTRUCTION THERE WAS DEBRIS ON THE ROAD. HER TIRE HAD A SIMILAR PROBLEM THE WEEK BEFORE. I THOUGHT TIRES WWW MADE FOR REASONABLE WEAR ON ROADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362842October 28, 2010
EQUIPMENT
THE SIRIUS TRAVEL LINK (THRU MYLINCOLN TOUCH) DOES NOT WORK AND HAS NOT WORKED FROM DAY 1 OF PICKING UP THE SUV ON 9/27/10. AT FIRST LINCOLN WOULD NOT ADMIT ANY ISSUES BUT NOW THEY FINALLY DO BUT DO NOT SAY WHEN A FIX WILL BE AVAILABLE. I SHOULD HAVE BEEN TOLD THAT OPTION WAS NOT WORKING BEFORE THEY HAD ME SIGN A LEASE FOR THE CAR. ALOT OF US ARE PAYING FOR SOMETHING THAT DOES NOT WORK AND DO NOT KNOW IF IT EVER WILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358290September 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2008 LINCOLN MKX WHICH WAS PURCHASED LATE 2008. IF I AM A STOP AT A LIGHT OR INTERSECTION AND IT IS ON AN INCLINE, AFTER I TAKE MY FOOT OFF THE BRAKE IT WILL ROLL BACK UNTIL I BRAKE OR USE THE ACCELERATOR. ON FRIDAY, SEPT. 17TH, I WAS PULLING OUT OF A GAS STATION WHICH HAD A VERY STEEP INCLINE AND I HAD TO COME TO A STOP TO ALLOW FOR TRAFFIC BEFORE I LEFT THE STATION . I TOOK MY FOOT OFF THE BRAKE TO TRY TO ACCELERATE AND IT ROLLED BACK SEVERELY ALMOST HITTING A GAS TANKER. I TOOK IT IN TO LINCOLN AND HAD IT LOOKED AT BECAUSE I AM STILL UNDER WARRANTY AND THEY SAID THERE WAS NEVER ANY 'HILL ASSIST' PUT ON THE NORMAL CHARACTERISTIC OF THE CAR. THE DEALER ADVISED ME THERE WAS NOTHING THEY I COULD DO, AND THEN TOLD ME TO USE MY FULLY AUTOMATIC CAR LIKE I WAS USING A MANUAL TRANSMISSION AND THAT I SHOULD BRAKE AND ACCELERATE AT THE SAME TIME ON A STEEP HILL. I REMIND YOU THAT I'M STILL UNDER WARRANTY. THIS IS A SERIOUS SAFETY ISSUE AND SOMEBODY HAS TO DO SOMETHING. EITHER A PEDESTRIAN OR ANOTHER VEHICLE WILL BE INVOLVED BECAUSE OF THE ROLL BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358303September 29, 2010
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT STATED THAT THE TAIL GATE WOULD NOT AUTOMATICALLY CLOSE; THE FAILURE WAS INTERMITTENT. THE TAIL GATE WOULD ONLY CLOSE MANUALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO COULD NOT FIND A CAUSE FOR THE FAILURE. THE CONTACT ALSO STATED THAT WHEN DRIVING, THE TAIL GATE AJAR LIGHT FLASHED ON THE INSTRUMENT PANEL AND THE CONTACT FEARED THAT IT WOULD OPEN SUDDENLY, CAUSING A CRASH. THE FAILURE MILEAGE WAS 19,020. UPDATED 12/29/10 *BF UPDATED 12/30/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356150September 17, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT STATED THAT THE FRONT BRAKES WOULD EXHIBIT AN ABNORMAL RUMBLE WHEN ENGAGED. VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVEN TIMES WHERE THE BRAKE PADS AND ROTORS WERE REPLACED YET, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355946September 16, 2010
STEERING, TRACTION CONTROL SYSTEM
TL*THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT STATED THAT THE ADVANCE TRACK LIGHT ILLUMINATED AND HE WAS UNABLE TO RESET IT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE SENSORS FOR THE ADVANCE TRACK WERE DEFECTIVE. THE CONTACT WAS AWAITING THE ARRIVAL OF THE PARTS. THE VEHICLE WAS NOT REPAIRED AT THE TIME OF THE COMPLAINT. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 13,000. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. UPDATED 12/15/10. *LJ THE CONSUMER STATED IT TOOK EIGHT WEEKS TO GET THE SENSOR. THE STEERING WAS PUT ON THE STEERING AND EVERYTHING IS WORKING. UPDATED 12/27/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343444July 15, 2010
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED SHE WAS LOCKED IN THE VEHICLE FOR THIRTY-FIVE MINUTES AND DISCOVERED THAT THE LIFT GATE COULD NOT BE OPENED FROM INSIDE THE VEHICLE. IN ADDITION, THERE WAS NOT A RELEASE TO OPEN THE LIFT GATE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE BY USING A BOTTLE OF CLEANER TO REACH THROUGH THE BACKSEAT AND DEPRESSING THE REAR SEAT RELEASE TO FOLD OVER THE REAR SEAT. THE DEALER WAS CONTACTED AND ADVISED THAT THEY WOULD HAVE TO DEMONSTRATE HOW TO EXIT THE VEHICLE WHEN INSIDE. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE AND CURRENT MILEAGES WERE 19,000. UPDATED 09/09/10. *LJ UPDATED 09/14/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339138June 19, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:HATCHBACK/LIFTGATE
LINCOLN MKX 2008 WITH AN AUTOMATIC OPEN/CLOSE FEATURE FOR THE REAR LIFT GATE, THE LIFT GATE HAS PERIODICALLY REOPENED SHORTLY AFTER CLOSURE WHEN USING THE BUTTON IN THE REAR TO CLOSE IT. IT HAS REOPENED TWICE WHILE THE VEHICLE WAS MOVING. THE MOST RECENT EVENT OCCURRED WHILE BACKING OUT OF THE GARAGE AND LED TO A SMASHED REAR WINDOW AND OTHER DAMAGE TO THE REAR OF THE VEHICLE LEADING TO $2000 IN REPAIRS. THE LATCH SEEMS TO BE THE PROBLEM. AN EARLIER EVENT OCCURRED AFTER A STOP AT A REST AREA. THE LIFT GATE OPENED AS WE WERE DRIVING ON THE ENTRANCE RAMP TO THE HIGHWAY. THE DEALER HAS BEEN REQUESTED TO FIX THE PROBLEM AND REIMBURSE US FOR THE REPAIRS. THE RESOLUTION FROM THE DEALER IS PENDING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331130May 19, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
I HAVE HAD TO HAVE 5 AXLE SEALS REPLACED IN THIS VEHICLE FROM THE DEALER. THE LAST TIME WAS MAY 5, 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318018March 9, 2010
SEATS, ELECTRICAL SYSTEM
2009 LINCOLN MKX VEHICLE HAS DRIVER POWER SEAT THAT IS UNSTABLE AND ROCKS WHILE DRIVING. THIS CAUSES AN UNSAFE DRIVING CONDITION THAT MAKES THE FOOT FALL OFF THE BRAKE PEDAL WHEN BRAKING. DEALER SAYS THIS IS NORMAL. ANOTHER DEFECT IS THE SOUND SYSTEM WHILE IN USE CREATES A HORRENDOUS SOUND/BANG THAT SOUNDS LIKE AN ACCIDENT. THIS CAUSES A LOSS OF DRIVER ATTENTION AND DISTRACTION FROM TRAFFIC. DEALER SAYS THIS IS A DEFECT WITH NO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315004February 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FLUID LEAK, BILLOWING SMOKE INTO THE CAB OF THE AUTOMOBILE, WITH ADULTS AND CHILDREN. FIRST INCIDENT 12/13/07 AT 5074 MILEAGE- HAD TO PAY FOR RENTAL BECAUSE IT WAS ON A WEEKEND AND A MORE URGENT SITUATION. RESEAL WITH GASKET, BRACKET, KIT REPLACEMENT. AGAIN, SAME PROBLEM, WITH BURNING AND PUDDLE LEAKS, 11/24/08, PTU SHAFT REPLACED. AGAIN, SAME PROBLEM WITH BURNING AND PUDDLE LEAKS 12/10/08 - PTU SEAL LEAKING, REPLACE PTU ASSEMBLY A ND CENTER SHAFT. AGAIN, SAME PROBLEM WITH BURNING AND LEAK, 02/10/09. NO DAMAGE NOTED PER REPORT. REPAIR VENT HOSE. 09/02/09 ABS. TRACTION CONTROL, AND WRENCH LIGHT ON CONTINUOUS, VEHICLE WOULD NOT ACCELERATE WHEN PRESSING GAS PEDDLE. OCCURRED ON FREEWAY AS WELL. FOUND CRACKED ABS RING, REPLACED LEFT FRONT HALFSHAFT CONTAINING RING. 02/24/10 BURNING AGAIN. LEAK AT RIGHT CENTER INTERMEDIATE SHAFT. SEAL REMOVED AND REINSTALLED RIGHT 1/2 SHAFT AND REPLACED PTU SEAL AD DEFLECTOR PER TSB 09 25 07 (? UNSURE WHAT THIS DATE IS FOR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313466February 23, 2010
STRUCTURE, VISIBILITY
BLIND SPOT FROM SDE MIRRORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312018February 19, 2010
VEHICLE SPEED CONTROL
LINCOLN SUV MKX RAN AWAY ACCELERATION. REPORTED TO LINCOLN DEALER. NO ACTION ON THEIR PART, NO FOLLOW UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311524February 17, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2008 LINCOLN MKX. THE ARM REST ON THE DOOR ARE FADING. THE DEALER TOOK A PHOTOS, SENT THEM TO THE MANUFACTURER AND FILED CASE NUMBER 1423510330. THE MANUFACTURER HAS DENIED THAT THE ARM REST ARE DEFECTIVE. THE FAILURE AND CURRENT MILEAGES WERE 23,448.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282499September 1, 2009
SUSPENSION:FRONT
FRONT SUSPENSION CLUNK. WHEN TURNING LEFT OR DRIVING OVER ROUGH ROADS I NOTICE A CLUNK OR CLICK. I HAD BROUGHT THIS TO THE FORD / LINCOLN DEALERS ATTENTION AND THEY SAID THAT FORD IS WORKING ON THE FIX AND IT WAS NOT DANGEROUS. I ASKED FOR MY PAPERWORK FOR THE VARIOUS REPAIRS THAT WERE LOOKED AT OR COMPLETED AND THEY SAID THAT THEY WERE GOING TO KEEP IT UNTIL THEY HEARD BACK FROM FORD. I DON'T WANT SOME POTENTIAL PROBLEM TO GO UNNOTICED. I BELIEVE THIS PROBLEM IS LINKED TO THE FAILURE OF THE SUSPENSION. IF YOU PUSH ON THE DRIVERS SIDE SUSPENSION UNDERNEATH THE VEHICLE IT WILL MAKE A CLICK NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270259May 29, 2009
POWER TRAIN, ENGINE AND ENGINE COOLING:ENGINE
TRANSMISSION FLUID WAS LEAKING. WAS TOLD IT WAS NOT COVERED UNDER MY WARRANTY AS THE TRANSMISSION COOLER WAS DAMAGED BY STONES. I ASKED FOR THE PART AND DETECTED THAT THERE WERE MANY STONES EMBEDDED IN HE TRANSMISSION COOLER. THIS IS A DEFECT THAT LINCOLN WILL NOT ADMIT TO. POTENTIAL HAZARD IF YOU SPRING A LEAK WHILE DRIVING ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255303January 16, 2009
FUEL SYSTEM, GASOLINE
ALBANY, GA (WALB) - IMAGINE YOU'RE ON YOUR WAY TO WORK, WHEN SUDDENLY, YOU CAR SUDDENLY BECOMES ENGULFED IN FLAMES. THAT'S EXACTLY WHAT HAPPENED TO ANITA TUNSTILL TUESDAY MORNING WHILE SHE WAS DRIVING ALONG ROXANNA ROAD IN RADIUM SPRINGS. BUT WHEN YOU SEE WHAT'S LEFT OF HER CAR, YOU'LL SEE WHY ITS MIRACLE SHE'S ALIVE. IT SOUNDED LIKE A DUMP TRUCK AT FIRST, THEN CAME A LOUD NOISE. "I JUST HEARD A CRASH. A BOOM." BUT WHAT ELIZA BERRY HEARD FROM INSIDE A ROXANNA ROAD HOME WAS NO DUMP TRUCK. AND WHAT DO SHE SEE? "FIRE. JUST A HUGE FIRE." A HUGE FIRE THAT ENGULFED TUNSTALL'S LINCOLN MKX. THE 57-YEAR-OLD TUNSTALL WAS BEHIND THE WHEEL OF THE SUV ON HER WAY TO WORK WHEN SHE NOTICED SMOKE COMING FROM THE BACK OF HER CAR. WITNESSES TRIED FLAGGING HER DOWN, BUT BY THAT TIME, FLAMES WERE SHOOTING UP THE SIDE. SHE RAN OFF THE ROAD, STRUCK A MAIL BOX, A SIGN, AND THEN SKIDDED ACROSS THE ROAD LEAVING A TRAIL OF FLAMES, COMING TO A REST UNDERNEATH A POWER LINE. RICH WILLIAMS WAS DRIVING HIS KIDS TO SCHOOL WHEN HE SAW WHAT HAPPENED. "I'M DRIVING AROUND THE CORNER AND I SEE THE TRAIL OF FLAMES AND I NOTICED THAT CAR OVER THERE WAS ON FIRE." NOT KNOWING IF ANYONE WAS TRAPPED INSIDE THE BURNING CAR, WILLIAMS AND A GROUP OF GOOD SAMARITANS, EMPLOYEES AT RADIUM SPRINGS ELEMENTARY, JUMPED INTO ACTION. "I GOT OUT AND RAN OVER, AND MR. POOLE, THE GYM TEACHER, AND ANOTHER TEACHER WERE OVER HERE, AND THIS PURSE CAME FLYING OUT AS IT WAS ON FIRE. THIS LADY DOVE OUT AND WE JUST DRAGGED HER AWAY." "THE CAR JUST STARTED POPPING, ENGULFED IN FLAMES AND EXPLODED." TUNSTALL MADE OUT IT, IN SHOCK, BUT VIRTUALLY UNHARMED. IT'S A MIRACLE SHE SAYS, JUST TO BE ALIVE. SOMETHING SHE CREDITS TO THE UNSELFISH ACTS OF OTHERS WHO PUT THEIR LIVES IN HARMS WAY TO SAVE HERS. IT ISN'T CLEAR WHAT CAUSED TUNSTILL'S CAR TO CATCH FIRE. WE SPOKE WITH HER BY PHONE AND SHE TELLS US SHE WOULD LIKE TO PERSONALLY THANK THOSE WHO CAME TO HER RESCUE, ADDING THAT SHE WOULDN'T BE HERE WITHOUT THEM. *TR
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10252795December 25, 2008
TIRES, TIRES:VALVE
I HAVE A 2007 LINCOLN MKX. WITHIN THE PAST 3 MONTHS OR SO, I HAVE HAD 3 DIFFERENT VALVE STEM MALFUNCTIONS (LEAKY STEMS ON 3 DIFFERENT TIRES) RESULTING IN MY VEHICLE BEING DISABLED. THE LAST ONE CAUSING MY TIRE TO BLOW OUT. I WAS TOLD BY A TECH THAT IT WAS THE VALVE STEM ON THE FIRST TWO TIRES SO WHEN MY TIRE SENSOR WARNED ME OF LOW PRESSURE TODAY, I CHECKED MY STEMS. SURE ENOUGH...ONE WAS LEAKING. I WAS APPROXIMATELY 35 MILES FROM HOME AND IT IS CHRISTMAS DAY...SO I AIRED UP MY TIRE AND HEADED HOME. APPROX TEN MILES DOWN THE STREET, MY TIRE BLEW OUT (BEYOND REPAIR). I THANK GOD THAT MY SON AND I WHO WERE TRAVELING ALONE WERE NOT INJURED...BUT WITH THIS BEING THE 3RD LEAKY STEM, I WOULD SAY THAT THERE IS TRULY A PROBLEM WITH MY CONTINENTAL CROSS CONTACT LX TIRES. I HAVE SIZE P245/60R18. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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